Mercure Camboriu Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.412 ulasan

Jaminan Harga
Terbaik
Mercure Camboriu Hotel - Image 1
Mercure Camboriu Hotel - Image 2
Mercure Camboriu Hotel - Image 3
Mercure Camboriu Hotel - Image 4
Av Atlantica 2010, 88330012 BALNEARIO CAMBORIU, Brasil

Deskripsi

Keistimewaan hotel

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Akomodasi kami

Lokasi hotel

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brasil

GPS:-26.98726, -48.63257

Telepon
Fax +55 47 3367-3430

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok

Sarapan

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  2.412 ulasan

Peringkat TripAdvisor  4.2/5  2.537 ulasan

Awful place to stay

Catatan Tripadvisor 1.0/5

TomP333 Couples - Ulasan TripAdvisor tersertifikasi

Avoid never stay here. There is a massive tower being built next door so get ready to wake up at 7 am to heavy construction it will be going on for 5 years. Then at night you are next to a night club which is pumping music until 1 am. The room is cheap the sheets are terrible the bed had poop stains all over it. If I owned Accor I would get rid of this property it is not a mid level asset it is awful and ruins the brand

Hotel was adequate but service and responsiveness needs improvement.

Catatan Tripadvisor 2.0/5

Cheryl K Ulasan TripAdvisor tersertifikasi

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Good location but poor service and cleanliness

Catatan Tripadvisor 2.0/5

chrisandlorenah Couples - Ulasan TripAdvisor tersertifikasi

Great location but the horrific customer service and dirty common areas. We reserved and paid for our room in July 2023 in full. When we checked in, staff demanded to see the CC used for the reservation (July 2023) which was canceled by AMEX due to fraud. The staff demanded to see the card otherwise they would charge us in full again or we couldn’t check in. Despite showing the staff the reservation email confirmation showing the payment in full - which they had in their system, they still insisted in seeing “the cancelled credit card or proof of cancellation”. I asked for the legality of the ask and to speak with the manager which they refused to facilitate. After forwarding an email we received from AMEX letting us know the new card was on its way (from several months ago), they let us check I. I asked for the contact of their Regional manager next day so I could file a formal complaint and I was given the Hotel manager. She apologized and told me they would train the staff on proper procedures. The following interactions with staff when asking from assistant was not much better. Front desk offered to book us a car to drop us off at our New Year Party which I confirmed with the front desk. The staff never did the booking which resulted in us being almost 2 hours late to the party. The following day we asked for some assistance booking a restaurant reservation as our call would not go through. Bianca at the front desk told me “No, we don’t do that - we don’t have concierge services”. As far as the property,the gym equipment and floor was extremely dirty - pictures attached. I spoke with the front desk coordinator and staff 3 times - ask for a cleaning/ spray bottle and towels so guests can clean equipment between uses- it never happened (pictures are over a 4 day period). The hot tub was also filthy- pictures attached. The bathroom in the room also had a horrible sewage odor. Breakfast was one of the positives- definitely the only staff that had it together, and the area was actually clean. Accor needs to take a look at this property and overall, the staff. It was embarrassing for me to suggest the Hotel to family and friends that accompanied us in this trip.

Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your candid remarks as they help us identify areas for improvement. Firstly, we deeply regret the inconvenience caused during check-in regarding the credit card situation. We understand the frustration and confusion it may have caused, and we will review our procedures to ensure a smoother process in the future. Your feedback about the staff's attitude and refusal to facilitate a conversation with the manager is concerning, and we will address this matter with urgency. Regarding the cleanliness issues in the common areas, particularly the gym and hot tub, we apologize for the lapse in our housekeeping standards. Rest assured, we will investigate the matter thoroughly and take corrective actions to ensure a cleaner and more pleasant environment for our guests. The lapses in service, including the failure to book the car and the unhelpful response about restaurant reservations, do not align with our service standards, and we appreciate you bringing this to our attention. We will reevaluate our staff training and communication protocols to prevent similar incidents in the future. Your pictures and descriptions of the cleanliness issues are valuable, and we will use them to address the concerns raised promptly. We take your comments seriously, and we assure you that necessary steps will be taken to rectify these shortcomings. We understand that your experience fell short of your expectations, and for that, we sincerely apologize. Please be assured that your feedback is instrumental in our commitment to providing an improved experience for future guests. We genuinely value your patronage and hope you will give us another opportunity to regain your trust on your future visits. Kind regards, Anatália Bernardi - General Manager

Great Location

Catatan Tripadvisor 3.0/5

alejandroz292 Ulasan TripAdvisor tersertifikasi

Good hotel and is located in a perfect location which is its strongest point. It is central to Balneario in front of the beach. Staff is very good. Hotel could do with some refurbishing in my modest opinion.

Mr Alejandro Thank you for your feedback regarding our hotel. We're glad to hear that you found our location central and perfect, right in front of the beach. We also appreciate your positive comments about our staff. Your suggestion about refurbishing is noted, and we continually strive to improve our facilities based on guest feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If you have any specific suggestions for improvement, please feel free to share them with us. Your input is valuable to us. Thanks Anatalia Bernardi - General Manager

Good Hotel

Catatan Tripadvisor 3.0/5

alejandroz292 Ulasan TripAdvisor tersertifikasi

It is a nice hotel, but there is nothing special about it. Location is excellent and this is the reason we stayed here. My wife had business meetings. Overall the rooms need an upgrade in my opinion.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 820 ulasan 9.4/10 Lokasi
  • 1.088 ulasan 5.9/10 Kamar
  • 1.086 ulasan 7.3/10 Pelayanan
  • 63 ulasan 2.6/10 Internet
  • 775 ulasan 8.2/10 Sarapan
  • 526 ulasan 4.4/10 Kenyamanan
  • 513 ulasan 5.5/10 Kebersihan
  • 200 ulasan 3.1/10 Kesepadanan nilai

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Properti kami yang lain di sekitar

Semua hotel kami di BALNEARIO CAMBORIU

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.