Hôtel Mercure Bords de Loire Saumur bintang 4

Excellent Hotel with excellent breakfast. Room overlooking the Loire. Shower unit in the bath and would have appreciated a handle on the wall for help in getting in and out of the bath. The older you get the more difficult it becomes!! Easy access across the bridge to the main area in Saumur.

The hotel is located on the banks of the Loire with a view across to the Chateau. It is a fantastic location and we enjoyed our stay. Our room was comfortable, quiet and well appointed. I recommend the hotel without any reservations. I liked the secure under hotel parking which is available at extra cost and although we had checked out of our room we were able to leave our car parked there when we went exploring.

This was our third visit to this hotel which has improved since Accor took over. Terrific location. Good air-con during the 40 Celsius heatwave. Building work during our stay did not detract from our enjoyment of the hotel.

The location of the hotel is great, close enough to the centre for a gentle stroll in and back and the balcony over looking the river is lovely. the staff are great and very friendly with the breakfast very nice. The only slight down side is whilst you can order room service the restaurant is not open in the evening but the restaurants in Saumur are open late so finding something to eat is not difficult.

once again we stayed at this mercure in saumur and wih a river view it was again a great success and will always be a place for us to return to . The room over looking the loire is l ideal vantage view point on this shallow quiet river

My wife and I, or just myself, use this excellent hotel on our visits to Saumur or as we move through Western France. We love the place. The views across the Loire towards the Chateau de Saumur are stunning, particularly at first light and at night.Breakfast is more like a Brunch and ideal if you are travelling. Thoroughly recommended.

The hotel is situated across the river from the town, easy walking distance. The room was a good size, clean with comfortable bed and overlooked the river and the town. The Chateau de Saumur overlooks the town and the view from our room at night when it was lit up was spectacular. There is hotel parking nearby; code for the barrier is supplied when you check in. Good selection for breakfast.

We stayed here for a Stopover in both directions on our holiday. The hotel is quite easy to find, has parking and lovely views of the town and Castle opposite. The town of Saumur is 600m away across the river Loire and not well provided with places to eat so the hotel not having a restaurant came as a big disappointment .We were surprised by the tired, outdated furnishings in the public areas and the hotel has a "Back to the 1980s" feel about it.

We stayed here several times over the years. On this occasion our room had not been cleaned when we returned to it at 13.45 on the day after our arrival. This is not acceptable.in a four star hotel. It was quickly rectified while we sat in the bar with a free bottle of water.However, the hotel is very well situated on the island in the middle of the Loire and is quiet and comfortable with easy parking .Staff very helpful.The usual Accor teaspoon shortage at breakfast, but no bathroom eccentricities!

Nice clean hotel Stayed for two nights - stay was great Good ValueClean rooms - Good food Supportive staffWill stay there again if I have a chance Mercure are becoming my favorite brand for these trips

The staff were friendly and helpful, and the room was superb. The view across The Loire to Saumur was fabulous, both from the room itself and the excellently stocked breakfast room. The town was but a short and delightful walk away. I cannot recommend it too highly.

We chose this Mercure hotel based on our previous experiences with Accor Hotels, Mercure in particular and the location was very good. We booked the standard room. When we arrived at the hotel we were given a room away from the elevator as requested in the booking but to our great surprise the room had with a small double bed (1m40). This is first time this happened to us in a Mercure and in my experience in Ibis Styles, Ibis and Novotel, and Novotel Suite. Nowhere on the web booking form it was mentioned that the bed was a small double. Being both tall we considered going to another hotel. The staff at reception tried their best to accomodate our needs and in the end the issue was resolved satifactority but still caused much unnecessary distress after a long day travelling. We were told that only 4 rooms had such beds in the hotel. We consider this inacceptable when the norm is now for 1.6m beds especially in this class of hotels. These rooms should not be sold for double occupancy, unless customers are notified of this possibility. The hotel proprietor explained on our departure day, that the Accor website did not have the functionality to specify this. So beware of this possibility in this hotel if you need a larger double bed for a decent night sleep. Otherwise the room provided after our complaint was very nice (apart from the wall mounted "hair dryer" which was also a relic from the 70's). Breakfast was very nice, they could do with a ZUMEX style juicing machine as in some Ibis Style hotels rather than a small individual one which is slower and messier. The toaster was also an old fashion (retro) design which is a safety hazard with exposed hot wires (Moulinex retro) with children, with no thermostat so you have to stay by your toats and guess when they are ready and turn them as it has only a heating element on one side. The hotel staff we encountered were very professional and helpful.

Experienced the worst welcome I've ever had at an Accor hotel, the woman on the reception was abrupt and bad-mannered and had no interest in us as customers or sorting out our requests. Later she got our drinks order in the bar wrong and the following morning she had charged us (deliberately?) incorrectly for the drinks. However the man on duty when we checked out sorted out the problem with a smile and very professionally.

Stayed for 4 nights in a room facing the Loire. Wonderful views over the river and town. Great hotel: clean and comfortable; friendly staff; cool in the hot weather; good breakfast. Close to some good restaurants

The hotel is badly in need of an upgrade. Our room had a fantastic view of the river and the chateau opposite - but that was the only thing good about it. Lots of marks on walls and floors - tiles chipped in bathroom - generally not in very good condition. Aircon was virtually useless. Main town is across the river about a 15min walk away. Receptionist was borderline rude.