埃克塞特南门美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 406 评论

保证最优惠房价
埃克塞特南门美居酒店 - Image 1
埃克塞特南门美居酒店 - Image 2
埃克塞特南门美居酒店 - Image 3
埃克塞特南门美居酒店 - Image 4
Southernhay East, EX1 1QF 埃克塞特, 英国

描述

酒店其他优惠

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • 酒店设有安全的停车场，每天收费 15 英镑

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

我们的客房

酒店位置

埃克塞特南门美居酒店

Southernhay East
EX1 1QF 埃克塞特
英国

GPS:50.720332, -3.528424

电话
传真 +44 1392 413549

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LOUNGE BAR & TERRACE

休闲区酒吧和露台全天开放，供应饮料，上午 11 点至下午 6 点之间供应简餐。我们的 Gatehouse 餐厅于下午 6 点至晚上 9 点之间供应主菜，包括每日特别菜肴。酒店还 24 小时供应披萨。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  406 评论

TripAdvisor 评级  3.8/5  3,277 评论

卓越奖 2024

Broken bed worst sleep ever!

Tripadvisor 评级 1.0/5

Charlotte M 经 TripAdvisor 认证的评论

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

Great location, good facilities, lovely service

Tripadvisor 评级 5.0/5

acinorev 经 TripAdvisor 认证的评论

Stayed here for two nights end of November and had a lovely time. Hotel was a perfect location for the Quay and Cathedral/Christmas markets. 5 to 10 mins walk. Breakfast was nice, lots of choice, our room was ample, comfy bed and amazing shower. We ate dinner in a couple of local pubs which was nice. White Hart across the road was good for dinner or a drink or two. Staff in hotel were very helpful and friendly, we were not disappointed with a lovely festive break in a lovely decorated hotel. Definitely recommend for a short break.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Perfect

Tripadvisor 评级 5.0/5

David F 经 TripAdvisor 认证的评论

Only stayed one night but found everything perfect. All staff very helpful. Would not hesitate to return. Thank you to all involved.

Dear Guest, Thank you for your lovely review, we are so glad you enjoyed your stay here at The Mercure Southgate hotel! We hope to welcome you back Soon! Best Wishes, Reception

Great Stay, but Let Down by Leisure Facility Charges

Tripadvisor 评级 4.0/5

VivJoFlipFlop 经 TripAdvisor 认证的评论

Lovely stay at Mercure Exeter—fantastic location - a lovely run to the cathedral and quay. However, I was disappointed to find a £10 fee to use the pool and jacuzzi, something not made clear anywhere in the hotel. I paid, only to discover the jacuzzi was closed for maintenance. When I asked for a refund at the leisure desk, there was no apology and the request was refused. Thankfully, Abi at the main hotel reception was wonderful—apologetic, helpful, and genuinely kind. Although she couldn’t issue a refund due to the leisure centre being run separately, she completely turned the experience around. Thank you, Abi. I’ve since followed up with 3dleisure regarding the charge.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Average hotel.

Tripadvisor 评级 3.0/5

Tony P 经 TripAdvisor 认证的评论

Average hotel, dated bedrooms although bathrooms seem to have been upgraded. Towels are a disgrace like sandpaper! Need renewing. Everything was clean and the bar service was good but probably try somewhere else on next trip.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your honest comments. We are sorry to learn that aspects of the bedrooms and towels did not meet your expectations. We value all guest feedback as it helps us identify areas where we can improve, and we appreciate you choosing to stay with us. Should you consider visiting the area again in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Kind regards, The Mercure Exeter Team

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其他网络用户评价我们的酒店

  • 1,046 评论 9.3/10 位置
  • 1,517 评论 5.8/10 房间
  • 1,176 评论 8.6/10 服务
  • 12 评论 4.1/10 上网
  • 766 评论 5.1/10 舒适度
  • 512 评论 5.5/10 清洁度
  • 484 评论 7.5/10 早餐
  • 459 评论 4.8/10 性价比

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