佩恩顿美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,531 评论

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22 25 Esplanade Road, TQ4 6BQ 佩恩顿, 英国

描述

酒店其他优惠

  • 酒店适合家庭入住，位于英国里维埃拉的核心地段，距拖基 5 分钟路程

  • 每间客房都配备高速无线网络，提供店内停车服务（收费）

  • 设有当地风格的餐厅、酒吧和露台，供应优质的当地美食和饮品

  • 酒店允许携带各种体形和大小的宠物入住

  • 设有 2 间设施齐全的会议室，配备先进的技术，最多可容纳 35 人

我们的客房

酒店位置

佩恩顿美居酒店

22 25 Esplanade Road
TQ4 6BQ 佩恩顿
英国

GPS:50.4375, -3.5578

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,531 评论

TripAdvisor 评级  3.8/5  386 评论

Lovely staff

Tripadvisor 评级 5.0/5

Hilary H 经 TripAdvisor 认证的评论

After a shaky start to our break away.. Theatre cancelled..abusive vistor. Being foul to the staff. All I can say is the staff were brilliant.. So friendly..Nobody should have to put up with that sort of behaviour.. A mention about Charlotte..she was friendly..and hilarious..just what is needed. And a lovely lady ..sorry didn't get her name..(lived in Bodmin awhile ago..) Polite ..chatty .. Both an asset to the hotels.

Dear 587hilaryh Thank you for taking the time to share your experience. We are sorry to hear your break began with challenges, but delighted that our team helped turn things around. Your kind words about Charlotte and her colleague are greatly appreciated – we will ensure they receive the recognition they deserve. We agree that no one should have to face unacceptable behaviour, and it means a great deal to know our staff’s professionalism and warmth stood out to you. We look forward to welcoming you back for a stay that is memorable for all the right reasons. With best wishes Jason

Weekend away with Parent.

Tripadvisor 评级 4.0/5

75clairenewell 经 TripAdvisor 认证的评论

Clean, tidy hotel, friendly staff. As we were early and couldn't check in, we got a drink at the Bar, 2 coffee's and a pint, this took nearly 10 minutes to be brought over to us (sat opposite the bar) at a very quiet period, unsure staff really know what their doing. I also went to the bar on the evening but the staff member was too busy on her phone to serve, the other staff member looked at her as though this happens frequently. Rooms clean and tidy, bed comfortable. As for sleep and being on the 3 floor sea view (privilege room), this was interrupted by the loud speakers outside playing music continuously and it was gone 5:30 in the morning before I fell asleep. I spoke to the receptionist who left a note to the night staff to turn off, although the following night it was quiet, it did get louder as the night went on - unsure as to why there needs to be music playing outside 24/7 ?? Surely from 12 it can be turned off, (especially seeing it's out of season) till the morning at a reasonable time. For these reasons I don't think I'd return to this hotel.

Dear 75clairenewell Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you found the hotel clean, tidy and that our team made a friendly impression. We are, however, very sorry that your experience at the bar and with the external noise disrupted what should have been a relaxing break. Waiting for drinks during a quiet period and encountering inattentive service is not the standard we expect, and your comments will be addressed directly with the team to ensure improvements are made. Regarding the music outside, we regret the disturbance this caused to your sleep. Your feedback has been noted and will be reviewed with our management team to ensure more appropriate controls are in place, particularly during quieter seasons, so that guests can enjoy a peaceful night’s rest. We appreciate your honest observations, as they highlight areas where we must do better. While we regret that this experience has deterred you from returning, please be assured that your comments will be used constructively to improve the service and comfort we provide. With best wishes Jason

Experience is fantastic

Tripadvisor 评级 5.0/5

Ashlee H 经 TripAdvisor 认证的评论

Sims who works behind the bar is very friendly and welcoming would definitely recommend this hotel the customer serive is brilliant

Dear 492ashleeh Thank you for your wonderful feedback. We are delighted to hear that you had such a fantastic experience and that our customer service left a lasting impression. Your kind words about Sims behind the bar are greatly appreciated and will be shared with him and the team. It is always rewarding to know when individual colleagues make a difference to our guests’ stay. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable visit. With best wishes Jason

The hotel was clean and bright, friendly staff

Tripadvisor 评级 5.0/5

Relax60792063674 经 TripAdvisor 认证的评论

Hotel very clean the receptionist was very helpful the rooms was very clean and you had everything you need in the room the view from the bedroom was excellent The breakfast had a big variety and was plentiful

Dear Relax60792063674 Thank you for your kind feedback. We are delighted that you found the hotel clean and bright, with friendly and helpful staff. It is wonderful to know that your room was well equipped, offered an excellent view, and that breakfast provided a plentiful variety to start your day. Your comments are greatly valued by the team, and we look forward to welcoming you back again soon. With best wishes Jason

Pass

Tripadvisor 评级 3.0/5

GrandTour820820 经 TripAdvisor 认证的评论

Was at ibis hotel gone breakfast here because ibis told us we had too ! We paid from other hotel and had to walk here from next door!! Breakfast was short of items and cold ! Loads of people waiting for hot drinks only ONE machine and staff didn't know how to operate it!! Staff slow and juice warm

Dear GrandTour820820 Thank you for sharing your feedback. I am sorry that your breakfast experience did not meet expectations. I appreciate that you were directed from the neighbouring hotel and had to walk across, which understandably added to the inconvenience. I regret that items were limited, food was not served at the right temperature, and that service around the hot drinks machine was slow and confusing. Your comments about staffing and organisation are concerning, and I apologise that this left you feeling let down. Please be assured that your observations have been shared with our restaurant team so that improvements can be made to both service and facilities. We value your feedback as it helps us identify where we must do better, and I hope we will have the opportunity to welcome you back again with a far more positive experience. With best wishes Jason

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其他网络用户评价我们的酒店

  • 1,388 评论 7.8/10 位置
  • 2,091 评论 8.1/10 房间
  • 1,883 评论 7.5/10 服务
  • 24 评论 8.3/10 上网
  • 1,134 评论 6.2/10 早餐
  • 983 评论 5.3/10 食物
  • 901 评论 7/10 清洁度
  • 558 评论 9.4/10 氛围

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