Mercure Exeter Southgate Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 390 件のレビュー

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, イギリス

説明

ホテルのその他の情報

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

当ホテルの客室

ホテル所在地

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
イギリス

GPS:50.720332, -3.528424

電話番号
ファックス +44 1392 413549

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  390 件のレビュー

トリップアドバイザーの評価  3.8/5  3,279 件のレビュー

Excellent hotel, conveniently located with lovely staff

トリップアドバイザーの評価 5.0/5

Curiosity19927597322 トリップアドバイザー認証口コミ

Great hotel, conveniently located with very friendly & helpful staff. This hotel was clean & offered a great breakfast

Mercure Exeter Southgate

トリップアドバイザーの評価 5.0/5

Mike B トリップアドバイザー認証口コミ

From the moment we arrived we where both made to feel welcomed and the décor of the hotel was lovely the young lady on the desk was helpful informative and chatty it made a refreshing change to other hotels we have stayed, the room was spacious and the shower room was kitted out with all sorts of soaps and shampoos for our stay, we found the hotel was perfect for wondering round Exeter with good access to the train stations & restaurants, we booked using Booking.com but the additional costs added up very quickly IE car parking at £16 per day breakfast booked at reception upon arrival £10.50 per person or £16.50 if not booked upon arrival, the fruits and cereal had a good selection but the cook breakfast was just the normal stuff there was no offer of anymore like eggs benedict ect ect but to be honest we never asked so maybe a disservice here, at check out we were met by a lovely happy smiley lady called Page the check out was easy and Page was so friendly and help, we would 100% stay here again

Great service backed by thoughtful support during a difficult time

トリップアドバイザーの評価 5.0/5

Derek Long G トリップアドバイザー認証口コミ

Front desk (day and night) were excellent help to me especially Page and Biola (sorry it was late at night) as I was there for my mother's funeral. Staff were excellent and Page arranged a small gesture of condolence for us. My wife enjoyed the pool and steam room.

A Good Choice

トリップアドバイザーの評価 5.0/5

LauraDaveJames トリップアドバイザー認証口コミ

The hotel has a good location in the centre of Exeter with a good car park. The staff were all friendly and helpful. The room was a good size. Breakfast was good. We enjoyed our stay and would stay here again.

Thank you for your review, We are glad you enjoyed your stay, especially our rooms and staff, We look forward to welcoming you back again, Best wishes, Reception

Broken bed worst sleep ever!

トリップアドバイザーの評価 1.0/5

Charlotte M トリップアドバイザー認証口コミ

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

との提携 TripAdvisor

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