Mercure Paignton Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,534 件のレビュー

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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, イギリス

説明

ホテルのその他の情報

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

当ホテルの客室

ホテル所在地

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
イギリス

GPS:50.4375, -3.5578

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,534 件のレビュー

トリップアドバイザーの評価  3.8/5  388 件のレビュー

Disappointing coach holiday festive break

トリップアドバイザーの評価 4.0/5

suekirsten トリップアドバイザー認証口コミ

We were on a coach holiday 8th to 12th December. The rooms were very good and the majority of the staff friendly and welcoming. The breakfast was good except for cereals - cocoa pops or cornflakes. We were segregated from hotel restaurant and the food was, to say the least, very basic. Bought in steak pie, mash and peas, sausage, mash and peas as an example and our Christmas meal was not good. No cloths on tables or condiments. This is by far the most disappointing tour I’ve been on in over 30 years

Dear suekirsten Thank you for taking the time to share such detailed feedback. While I am pleased to hear that you found the rooms comfortable and the majority of our team friendly and welcoming, it is clear that several aspects of your festive break did not meet expectations, and for that I am genuinely sorry. Your comments regarding the breakfast cereal selection, the separation from the main restaurant, and the quality and presentation of the meals provided to your group are taken very seriously. The experience you describe — limited menu options, basic dishes, and a lack of table settings and condiments — falls short of the standards we aim to deliver, particularly during a festive break when guests rightly expect something more special. I fully appreciate how disappointing this must have been, especially given your many years of touring experience. I have shared your feedback with both our kitchen and restaurant management teams so we can review our group dining arrangements, menu planning and presentation to ensure improvements are made. Your comments provide valuable insight into where we need to do better. Thank you again for bringing this to our attention. I hope we will have the opportunity to restore your confidence in the future. With best wishes Jason

Another good stay at Mecure, Paignton

トリップアドバイザーの評価 5.0/5

T1504LYjohng トリップアドバイザー認証口コミ

We had another excellent four night stay in November at the Mecure, Paignton. Our sea facing room was perfect, very clean as was the shower room. Breakfast every morning was well presented and good quality. All the staff we met were kind, responsive, attentive and so made our stay enjoyable. Car parking at a daily fee is well worthwhile - underground and well lit. The whole place is welcoming and so we shall be making another booking. A good location on the sea front and well placed to visit Dartmouth and Brixham etc. Within walking distance of the station should you wish to take the train along the Devon coast.

Dear T1504LYjohng Thank you for sharing such a thoughtful and detailed review. It is a pleasure to hear that your return visit was every bit as enjoyable as previous stays. I am delighted that your sea‑facing room met your expectations and that you found both the bedroom and shower room to be spotlessly clean. It is also wonderful to know that breakfast was consistently well presented and of good quality throughout your stay. Your kind words about the team are greatly appreciated; their attentive and responsive approach is something we take great pride in, and I am pleased they helped make your visit so enjoyable. I am also glad that you found the secure underground parking worthwhile and that our location on the seafront provided an ideal base for exploring Dartmouth, Brixham and the wider area. Thank you once again for your continued loyalty. We look forward to welcoming you back for your next stay. With best wishes Jason

Lovely staff

トリップアドバイザーの評価 5.0/5

Hilary H トリップアドバイザー認証口コミ

After a shaky start to our break away.. Theatre cancelled..abusive vistor. Being foul to the staff. All I can say is the staff were brilliant.. So friendly..Nobody should have to put up with that sort of behaviour.. A mention about Charlotte..she was friendly..and hilarious..just what is needed. And a lovely lady ..sorry didn't get her name..(lived in Bodmin awhile ago..) Polite ..chatty .. Both an asset to the hotels.

Dear 587hilaryh Thank you for taking the time to share your experience. We are sorry to hear your break began with challenges, but delighted that our team helped turn things around. Your kind words about Charlotte and her colleague are greatly appreciated – we will ensure they receive the recognition they deserve. We agree that no one should have to face unacceptable behaviour, and it means a great deal to know our staff’s professionalism and warmth stood out to you. We look forward to welcoming you back for a stay that is memorable for all the right reasons. With best wishes Jason

Weekend away with Parent.

トリップアドバイザーの評価 4.0/5

75clairenewell トリップアドバイザー認証口コミ

Clean, tidy hotel, friendly staff. As we were early and couldn't check in, we got a drink at the Bar, 2 coffee's and a pint, this took nearly 10 minutes to be brought over to us (sat opposite the bar) at a very quiet period, unsure staff really know what their doing. I also went to the bar on the evening but the staff member was too busy on her phone to serve, the other staff member looked at her as though this happens frequently. Rooms clean and tidy, bed comfortable. As for sleep and being on the 3 floor sea view (privilege room), this was interrupted by the loud speakers outside playing music continuously and it was gone 5:30 in the morning before I fell asleep. I spoke to the receptionist who left a note to the night staff to turn off, although the following night it was quiet, it did get louder as the night went on - unsure as to why there needs to be music playing outside 24/7 ?? Surely from 12 it can be turned off, (especially seeing it's out of season) till the morning at a reasonable time. For these reasons I don't think I'd return to this hotel.

Dear 75clairenewell Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you found the hotel clean, tidy and that our team made a friendly impression. We are, however, very sorry that your experience at the bar and with the external noise disrupted what should have been a relaxing break. Waiting for drinks during a quiet period and encountering inattentive service is not the standard we expect, and your comments will be addressed directly with the team to ensure improvements are made. Regarding the music outside, we regret the disturbance this caused to your sleep. Your feedback has been noted and will be reviewed with our management team to ensure more appropriate controls are in place, particularly during quieter seasons, so that guests can enjoy a peaceful night’s rest. We appreciate your honest observations, as they highlight areas where we must do better. While we regret that this experience has deterred you from returning, please be assured that your comments will be used constructively to improve the service and comfort we provide. With best wishes Jason

Experience is fantastic

トリップアドバイザーの評価 5.0/5

Ashlee H トリップアドバイザー認証口コミ

Sims who works behind the bar is very friendly and welcoming would definitely recommend this hotel the customer serive is brilliant

Dear 492ashleeh Thank you for your wonderful feedback. We are delighted to hear that you had such a fantastic experience and that our customer service left a lasting impression. Your kind words about Sims behind the bar are greatly appreciated and will be shared with him and the team. It is always rewarding to know when individual colleagues make a difference to our guests’ stay. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable visit. With best wishes Jason

との提携 TripAdvisor

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  • 555 件のレビュー 9.4/10 雰囲気

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