Mercure Paignton Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,549 件のレビュー

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, イギリス

説明

ホテルのその他の情報

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

当ホテルの客室

ホテル所在地

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
イギリス

GPS:50.4375, -3.5578

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,549 件のレビュー

トリップアドバイザーの評価  3.9/5  407 件のレビュー

Shocking communication

トリップアドバイザーの評価 1.0/5

Aimee N トリップアドバイザー認証口コミ

Absolutely shocking communication. I’ve booked to come here with my family during February half term and booked the zoo offer which is advertised as ‘including breakfast and 1 day entry into Paignton zoo’ .. I booked 2 adults and 2 children. Upon reviewing the booking confirmation it states that only 2 adults get into the zoo. This isn’t listed anywhere at all on their website that children included in the booking need to pay extra. I’ve emailed for clarification - twice - and used the online contact form but have continued to be ignored. It would be cheaper for me to book a different hotel and pay entry into the zoo additionally however the booking is non refundable. Trying to contact someone is impossible and when I ring them I’m just left on hold.

Dear 962aimeen Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and poor communication you’ve experienced. This is absolutely not the level of service we aim to provide, and I understand how disappointing this must be—especially when planning a family break. Our zoo package should be clearly explained at every step, and I apologise that the information regarding children’s tickets was not made clear on your confirmation. I also want to sincerely apologise for your emails and contact form submissions not being responded to. You should never be left without an answer. I would really like to look into this personally and resolve it for you as quickly as possible. Please could you contact me directly at jason.parry@accor.com with your booking details? I will ensure this is reviewed immediately and that we find the best possible solution for your stay. Thank you again for bringing this to my attention, and I look forward to assisting you directly. With best wishes Jason

New mecure but missed a few touches

トリップアドバイザーの評価 4.0/5

Busker999 トリップアドバイザー認証口コミ

Very new mecure overlooking paignton pier. On site car park for guests only. Tight spaces but very glad. It was stormy while we visited but hotel kept the sound and weather out. Well located for town centre. Room was well equipped, we had one overlooking the pier inc an espresso machine and wet room although as the glass doesnt go to the floor which meant it could flood. However lacked a sofa and instead had 2 comfy chairs. Big shame is lack of storage space. 3 hangers and tiny bed side drawers and a wardrobe without any shelves. Plenty of sockets. Breakfast was plentiful, just missing tomatoes for me.

Dear Busker999 Thank you for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed our seafront location overlooking Paignton Pier, the peacefulness of the hotel despite the stormy weather, and the convenience of our on‑site guest parking. It’s also great to know you found the room well equipped and appreciated features such as the espresso machine, wet room, and plentiful power sockets. We do appreciate your constructive comments regarding the room layout, storage space, and wet room design, as well as your feedback on the seating arrangement. These are valuable insights and have been noted for consideration as we continue to refine the guest experience. We’re pleased that breakfast was enjoyable overall and thank you for highlighting the small details that could make it even better. Your feedback helps us focus on where improvements can be made. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back to Paignton in the future. With best wishes Jason

Great hotel with great staff

トリップアドバイザーの評価 5.0/5

MrLeeAntony トリップアドバイザー認証口コミ

Stayed here for a couple nights for my birthday. I had initially booked to stay at the Ibis Styles but was emailed to say that I had been moved to the Mercure. I had a room overlooking the seafront albeit I would have preferred a high floor but it was still a decent view of the seafront. The privilege rooms are quite large and spacious and a king size bed which had so much room. There is space to work but I deliberately left the laptop at home as not to have to think about work. The bathroom was clean and the rain shower was something else. I didn’t want to get out the shower after I got in. The hotel has a restaurant and bar. I only used the bar to have a cuppa with my friend for a catch up but the staff were attentive and friendly. Overall the stay was comfortable and relaxed and I really enjoyed this hotel. One thing that did catch my attention when I was checking out was an older gentleman sat in the lobby having a hot drink reading a newspaper, he came across quite lonely. As I was leaving I noticed a young female member of staff, I believe maybe from the bar go over and sit with him and have a chat with him. This level of kindness spoke volumes and was really lovely to see. On my next trip to Paignton, this hotel will definitely be top of my choices of places to stay.

Dear MrLeeAntony Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re delighted to hear that you enjoyed your birthday stay with us, and we truly appreciate your understanding regarding the move from the Ibis Styles. It’s wonderful to know that you liked your seafront room and found the privilege room spacious and comfortable — especially the king-size bed and the rain shower, which is a favourite feature for many of our guests. We’re also pleased that you were able to fully relax and switch off from work during your visit. Your kind words about our bar team mean a great deal to us. We’re thrilled to hear they helped make your stay welcoming and enjoyable. The moment you described in the lobby genuinely reflects the values we strive for every day — caring for our guests in a warm and human way. Thank you for noticing and highlighting that; it means more than you know. We’re so glad your overall stay was comfortable, relaxing, and memorable. It would be our absolute pleasure to welcome you back on your next trip to Paignton — we’ll be at the top of your list and ready to make your stay just as enjoyable. With best wishes Jason

Wonderful Stay & Meal

トリップアドバイザーの評価 5.0/5

Fey A トリップアドバイザー認証口コミ

Had a wonderful stay and meal! Clean room. A great setting for a family get together. Loved the relaxed atmosphere.

Dear 370feya Thank you for sharing such lovely feedback! We’re delighted to hear that you enjoyed a wonderful stay and meal with us. It’s great to know that you found your room clean and that our relaxed atmosphere provided the perfect setting for your family get‑together. We truly appreciate your kind words and hope to welcome you and your family back again soon for another memorable visit. With best wishes Jason

Friends stay in Paignton, great quality comfortable bedrooms

トリップアドバイザーの評価 5.0/5

AmyV8397431 トリップアドバイザー認証口コミ

Had a great stay in November with my friends, as was visiting my cousin. Great bedroom, very comfortable with lovely staff ! Would recommend to anyone trying to find a hotel in this area. It was clean, there was no noise and the value for money was perfect, always with a Mercure hotel !

Dear AmyV8397431 Thank you so much for your wonderful review! We’re delighted to hear that you and your friends had such a comfortable and enjoyable stay with us during your visit to Paignton. It’s great to know that you found the bedroom cosy, the hotel clean, the atmosphere peaceful, and our team welcoming — that really means a lot to us. We’re also thrilled that you found us to be great value for money and would recommend us to others. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure again soon! With best wishes Jason

との提携 TripAdvisor

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