Mercure Bridgwater Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 713 件のレビュー

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Mercure Bridgwater Hotel - Image 1
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56 66 Eastover, TA6 5AR BRIDGWATER, United Kingdom

説明

ホテルのその他の情報

  • On site parking available (bookings not required, chargeable £10 per night)

  • On-site Marco Pierre White Steakhouse restaurant

  • Two meeting rooms which accommodate up to 40 people

  • Pets welcome in our Superior King and Twin Rooms only, £15 per pet, per night.

  • Electric car charging available 4 x 22w chargers and 1 x 50w charger

当ホテルの客室

ホテル所在地

Mercure Bridgwater Hotel

56 66 Eastover
TA6 5AR BRIDGWATER
United Kingdom

GPS:51.128882, -2.997712

電話番号
ファックス +44000000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MARCO PIERRE WHITE STEAKHOUSE

The menu is exclusively curated by Marco himself and features timeless English and French classics, alongside signature steaks and a comprehensive drinks selection with premium cocktails. FOR THE LOVE OF FOOD Treat yourself thi

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  713 件のレビュー

トリップアドバイザーの評価  4.0/5  338 件のレビュー

2023エクセレンス認証

Exceptional Restaurant Team!

トリップアドバイザーの評価 5.0/5

Holly m トリップアドバイザー認証口コミ

Back in July I stayed with my family for a wedding. And wanted to do a big shout to the restaurant team especially Josh, Abbey and Ashley. The restaurant manager he couldn't have been more accommodating. We had booked a meal but last minute needed to add additional guests so ended up being around 10 of us. They done there best to get us seated together and looked after us so well. The high level of service continued into the bar after the food. Thank you all so much. We will all remember the night before the wedding being well taken care of by your restaurant team. Big shout to the restaurant supervisor. July 26th 2024.

Tired round the edges

トリップアドバイザーの評価 3.0/5

Skippy50 Couples - トリップアドバイザー認証口コミ

The second stay here in a year and location and staff cannot be better, particularly if you are in town for carnival. Parking is good and there are even EV charges, which is rare in some hotels. Check in was efficient and friendly but our room, overlooking the carnival route, smelt of stale tobacco, fish and chips and rank air. We asked reception if someone could sort this, but no one came and despite asking for the room to be serviced the day before we still had to ask again. We didn’t get bins emptied or towels changed as requested. Furniture was tired and needed replacing, particularly the bucket seat that had an odd cushion that didn’t fit, making it uncomfortable to sit on. It was only when we were leaving and checking the room that we found a full pouch of tobacco under the cushion - was this where the smell was from? This was a vile thing to find: had people been smoking here? Breakfast was chaotic on the Saturday due to large numbers, only two staff and only one very slow and ancient coffee machine. The queue was long and staff refused to bring tea or coffee to the table, which they happily did the next morning. The fried eggs were solid, greasy and cold and whilst the cook agreed to make scrambled or poached eggs for a few, she stopped and shouted “no more scramble or poached eggs” , so no more eggs were cooked! Only two staff were on duty both mornings which is ridiculous for a full hotel on carnival weekend. At £580+ for two nights I feel the service, the cleanliness of the rooms and the breakfast were a joke.

Dear Skippy50, Thank you for sharing your detailed feedback following your recent stay at our hotel. We sincerely apologise for the issues you encountered during your time with us. Rest assured that your comments have been shared with the relevant teams to address the cleanliness and service shortcomings you experienced. It is disappointing to learn that your room did not meet the expected standards, and we regret the inconvenience caused by the odors and the overlooked requests for room servicing. We will investigate the matter further to ensure such oversights do not recur. Additionally, we acknowledge your concerns regarding the breakfast service and the lack of sufficient staff during peak times, unfortunately someone called in sick but we were unable to cover them on such a busy weekend. Your insights are invaluable for us to make necessary improvements. We appreciate your loyalty with us and hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Damian Kaye General Manager

A very pleasant stay.

トリップアドバイザーの評価 5.0/5

Dave23T23 トリップアドバイザー認証口コミ

Excellent overnight stay - The room was comfortable and well equipped with add on available on request. The reception staff were friendly and helpful on each occasion we dealt with them. The food and service in the restaurant was first class and we were lucky to be looked after by a young waitress who was genuinely friendly and personable.

Dear Dave23T23, Thank you for your positive review and for choosing Mercure Bridgwater Hotel. We are delighted to hear that you had a very pleasant stay with us. Your kind words about the comfort of the room, the friendliness of our reception staff, and the first-class food and service in the restaurant are greatly appreciated. We are pleased that you enjoyed your experience, and we hope to welcome you back soon. Sincerely, Damian Kaye General Manager

Another perfect stay

トリップアドバイザーの評価 5.0/5

tjgfitness Couples - トリップアドバイザー認証口コミ

We have just returned from a 1 night dinner bed and breakfast offer booked through SE. We have stayed here 5 times now and always had a great stay. We arrived before 1 on Sunday morning and the very friendly receptionist checked us in and said the room was ready. That's a perfect start and great not like other hotel chains that insist on not checking in before the time even if the room is ready. Our room was perfect again. Clean, very comfortable bed and quiet. We had dinner included and we thought each course was perfect. The lovely waitress who sat us and then took our order was so good. She was an asset to the dining room and made our evening even more enjoyable. I did ask her to take a photo of us as it was our anniversary and she kindly did and then by surprise a lovely board of sweet treats appeared with happy anniversary written on. Thank you for that. We used the gym early in the morning and was perfectly adequate for a little workout. Breakfast was good but for me the hot dishes needed to be hotter but think as it was so quiet the items were sitting for a while. We did ask the chef for poached eggs and that was brought to us perfectly. We enjoyed our night away for our anniversary so much we are already looking to book again to return quite soon.

Dear tjgfitness, Thank you for sharing your experience with us. We are delighted to hear that you had another perfect stay at Mercure Bridgwater Hotel. Your kind words about our receptionist, dining experience, and room cleanliness are truly appreciated. We are glad that you enjoyed the special touches for your anniversary. Your feedback regarding breakfast temperature is duly noted, and we will address this with our kitchen team. We look forward to welcoming you back for another memorable stay soon. Sincerely, Damian Kaye General Manager

Really Lovely Hotel. 5*!!

トリップアドバイザーの評価 5.0/5

clairewych258 Friends getaway - トリップアドバイザー認証口コミ

Hotel itself is clean, tidy and very classy. Lots of nice decor pieces dotted in the lobby. There was a road closure just outside the hotel so we did have to do a few loops round in the car to find the car park (it ended up being in the old Aldi car park next to the huge advertisement billboard. Can’t miss it.) All the staff was very friendly and was happy to answer any and all questions. The room itself was gorgeous; lots of nice touches and amenities. The walk-in shower was a highlight for me; nice and modern, with a rainfall shower head and easy to use temperature controls. There is ample shampoo, conditioner and shower gel provided, as well as hand wash and cosy lotion by the hand sink. There is a mini fridge that includes a reusable bottle each of still and sparkling water. Reception is more than happy to refill, just let them know. Breakfast was also a highlight; nice coffee machine and a really great range of pastries, cereals and hot breakfast items. The fried eggs are cooked in small batches; best hotel fried eggs I’ve seen! They also have fresh bread that you can cut and use in the toaster machine which I’ve never seen before too. Lovely!!

Dear clairewych258, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Bridgwater Hotel. It is wonderful to know that you found the hotel clean, tidy, and classy, with friendly staff who were happy to assist you. We are pleased that you appreciated the room amenities, especially the walk-in shower and the thoughtful touches provided. Your kind words about our breakfast offerings are truly appreciated. We apologize for any inconvenience caused by the road closure but are glad you were able to find the car park easily. We look forward to welcoming you back for another exceptional experience. Sincerely, Damian Kaye General Manager

との提携 TripAdvisor

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