Mercure Bridgwater Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 872 件のレビュー

Mercure Bridgwater Hotel - Image 1
Mercure Bridgwater Hotel - Image 2
Mercure Bridgwater Hotel - Image 3
Mercure Bridgwater Hotel - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • On site parking available (bookings not required, chargeable £10 per night)

  • On-site Marco Pierre White Steakhouse restaurant

  • Two meeting rooms which accommodate up to 40 people

  • Pets welcome in our Superior King and Twin Rooms only, £15 per pet, per night.

  • Electric car charging available 4 x 22w chargers and 1 x 50w charger

当ホテルの客室

ホテル所在地

Mercure Bridgwater Hotel

56 66 Eastover
TA6 5AR BRIDGWATER
United Kingdom

GPS:51.128882, -2.997712

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MARCO PIERRE WHITE STEAKHOUSE

The menu is exclusively curated by Marco himself and features timeless English and French classics, alongside signature steaks and a comprehensive drinks selection with premium cocktails. FOR THE LOVE OF FOOD Treat yourself thi

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  872 件のレビュー

トリップアドバイザーの評価  4.0/5  311 件のレビュー

2023エクセレンス認証

Simply superb 👌

トリップアドバイザーの評価 5.0/5

kevin m トリップアドバイザー認証口コミ

Fantastic welcoming front desk, all the staff were very professional. Free parking on site. Our room was unbelievably good. Evening meal was excellent, again all the staff were super. Breakfast was second to none, nothing was too much trouble, staff are so well trained it made our stay so good. Would definitely recommend this hotel, mainly because of the superb stall, ( especially the pretty lady with tattoos behind the bar, sorry for not remembering your name)

Dear Kevin, Thank you for sharing your delightful feedback! We are thrilled to hear that you had a great experience with us and enjoyed the package you booked on. Your kind words about our welcoming front desk, professional staff, excellent evening meal, and great breakfast truly warm our hearts. We appreciate your recommendation and look forward to welcoming you back soon. We hope to see you again at Mercure Bridgwater Hotel. Sincerely, Damian Kaye General Manager

Not Pet Friendly

トリップアドバイザーの評価 1.0/5

gralice01 トリップアドバイザー認証口コミ

I booked this hotel via secret escapes. Information said “pet friendly” Received confirmation so emailed the hotel to inform them I was bringing my dog. Was informed there would be an extra charge of £15 a night, ok, can understand that. . Also Received an email saying he was not allowed in the restaurant (which I totally understand) or the bar. Breakfast would be room service or we could leave him in the room. Personally I would not say this hotel was “Pet friendly” as advertised. Either dogs are accepted or not. Just incase you are thinking about booking and taking a pet.

Dear gralice01, Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for any confusion regarding our pet policy. Unfortunately with third party sites there is a limit to what we are able to display which is why we send out the pet policy before arrival so there are no surprises. While we understand your concerns about the restrictions in certain areas of the hotel as we only have one bar and restaurant we have to strike a balance to ensure the comfort and safety of all guests, including those who may have allergies or other concerns. As you mention we are more than happy to serve breakfast in your room or for that matter dinner from the MPW restaurant should you wish. As the weather improves we also have a few outside tables where dogs are more than welcome. Sincerely, Damian Kaye General Manager

Wouldn't stay again

トリップアドバイザーの評価 3.0/5

GVB1958 トリップアドバイザー認証口コミ

After a luke warm, and that's being kind, welcome to the hotel our room was perfectly adequate and very quiet overnight. The restaurant was full so we couldn't dine in but did visit the bar. Drinks a bit expensive but you expect that. The cost of the 'nibbles' was prohibitive i.e. £2 for the bowl about the size of a McFlurry ice cream cone so not very good value for money at all. We have stayed at many Mercures over the years but would we stay here again - No. Whilst well situated the lack of warmth at check-in dictates that we'd give somewhere else a try.

Dear GVB1958, Thank you for taking the time to share your feedback about your recent stay at Mercure Bridgwater Hotel. We appreciate your loyalty as a returning guest and we're sorry to hear that your experience fell short of your expectations. We apologise if you felt the welcome you received was lukewarm. Providing a warm and friendly check-in experience is important to us, and we will address this with our team to ensure that all guests receive the warm welcome they deserve. We understand your disappointment with the restaurant being full, it looks like you probably stayed on the 14th which was Valentines as this was the only night we were fully booked this week. We apologise if the Bar Menu or Room Service didn't meet your requirements. Thank you again for your feedback. Sincerely, Damian Kaye General Manager

Very good

トリップアドバイザーの評価 5.0/5

markcR5526PJ ファミリー - トリップアドバイザー認証口コミ

Very nice hotel dog friendly which was essential for us nice rooms very clean parking is extra and dogs are extra but still very reasonable local to shops and places to eat , staff very accommodating, showers are very good , can’t fault it we use this hotel all the time we visit our family

Dear Mark C, Thank you for choosing to stay at Mercure Bridgwater Hotel and for taking the time to share your positive feedback. We are delighted to hear that you found our met your needs and am glad that being dog-friendly is a bonus. It was great to see you found the rooms clean and comfortable, and that the staff were able to accommodate any requests you had. We appreciate your loyalty and look forward to welcoming you back on your next visit to see your family. Sincerely, Damian Kaye General Manager

Distinctly average service - Could do so much better

トリップアドバイザーの評価 3.0/5

Sarah O トリップアドバイザー認証口コミ

Positives Room upgrade on arrival Very good and friendly service from the tattooed lady behind bar No plastic key card Free water in reception and room fridge Air con works Proper sized mugs in room not teacups Comfortable bed Good sized walk in shower Large and comprehensive, refillable toiletry bottles Jug of water provided in restaurant without being asked Calamari was fresh Steak was cooked as I asked Mattress had a topper and pillows were comfortable Young female bartender (with tattoos) was very friendly, professional and went out of her way to provide excellent service Negatives Accor membership not acknowledged on arrival Had to ask when breakfast was Had to ask where breakfast was Had to ask what the parking arrangements were Zero information offered on check in Not advised when I booked for dinner that if I booked for an earlier time I would get the early bird special (saw a flyer in my room so changed my reservation) Waited 5 mins to be seated in restaurant when there was only one table in there with a group of ten Not given the early bird menu, only the more expensive a la carte (had to ask for it) When I asked to swap the tomatoes (to which I am allergic out) I was told I could choose another vegetable dish but was refused onion rings! What are they, fruit?! No steak knife despite this being a steakhouse (I saw a la carte diners being given them after I had finished but no early bird diners got them! Wine was average for the prices charged. Merlot was positively insipid. I know restaurants have a 400% minimum mark up on wine but I don’t like my nose being rubbed in it. Wine I can get for £9.99 full price in the supermarket being charged at over £10 a standard glass. I don’t like my nose being rubbed in it. Wine did not arrive until I chased it when I already had my starter Breakfast finished at 9am – not much of a leisure break when you have to set the alarm early to eat! All the hot items on the breakfast buffet were tepid at best, verging on cold (at 8am) Bacon had been left there so long it was like cardboard Fried eggs were solid, they had been left so long Coffee came from a self-service machine and barely tasted of coffee, having an unpleasant sweet undertone When I arrived at breakfast I was left standing for 5 minutes waiting for a member of staff, despite only three tables being occupied and being seen by a member of the team , who just continued folding napkins When the second server saw me she shouted from the end of the restaurant to tell me to sit anywhere, rather than coming up and showing me to a table I then had to find her to ask if it was all self-service; she was very interested to know my room number so I could be charged however! Service in this hotel is greatly sub-standard and I think there is a complacency because of the lack of chain competition in this town and the high occupancy rates due to the huge influx of people for the nuclear power project. Summary Hotel, food and service was acceptable but could do so much better.

Dear Sarah O, Thank you for taking the time to share your feedback about your recent stay at Mercure Bridgwater Hotel. We appreciate both positive and negative comments as they help us identify areas where we can improve. We are glad to hear that you enjoyed the room upgrade but are sorry if it wasn't communicated that this was in recognition of your ALL reward status. It was great to see that you found the bed comfortable and appreciated good-sized walk-in shower. It is also great to know that you found the Bella behind the bar to be friendly and provided very good service. We apologise for any inconveniences you experienced during your stay. We understand your frustration regarding the lack of information provided upon check-in, we are a predominantly business hotel with regular guests so I'm sorry that the team didn't recognise you as a first time visitor and ensure the went through things such as where breakfast was served, please rest assured that I have discussed this with the Reception Manager so he can feedback to the team the importance of dealing with each guests as an individual rather than just robotically check them in. I'm sorry that you had issues during your dinner and found breakfast to be below standard I will be discussing this with the Head Chef and Restaurant Manager when they are in later this week as the early bird menu should be treated the same as the "normal" menu and the breakfast chef should be monitoring the buffet throughout service to ensure the quality is maintained. At Mercure Bridgwater Hotel, we strive to provide our guests with a pleasant and comfortable experience. We appreciate your feedback, and we will use it to enhance our services. Thank you once again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, Damian Kaye General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 263 件のレビュー 7.5/10 ロケーション
  • 666 件のレビュー 8.4/10 客室
  • 608 件のレビュー 8.1/10 サービス
  • 6 件のレビュー 7.1/10 インターネット
  • 305 件のレビュー 7.6/10 清潔さ
  • 214 件のレビュー 7.5/10 朝食
  • 143 件のレビュー 5/10 お値打ち度
  • 5 件のレビュー 2.9/10 ウェルネス・温泉エリア

Powered by Trustyou

周辺の他の施設

Bridgwaterのすべてのホテル