Kia ora Monika, Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Christchurch Cathedral Square. We are delighted that you described us as a “good city hotel in a central location” and that you especially highlighted our service-oriented front desk and its kind and helpful manager. Your special mention of the gentleman at reception is truly appreciated, and I will personally share your kind words with him and the entire team. Recognition like yours is incredibly encouraging for all of us. At the same time, we sincerely apologize that some aspects of your stay did not fully meet your expectations. We regret that the night service was only average, breakfast ended too early for your schedule, the WiFi connection was slower than expected, and that your check-in and overall room experience could have been smoother and more comfortable. Please know that your feedback is invaluable to us, as it helps identify areas where we can improve. We are reviewing our breakfast service times, working on enhancing our internet performance, and addressing service consistency to ensure a more attentive and seamless experience for all our guests. As a valued Classic member of ALL – Accor Live Limitless and an Accor Vacation Club member, your loyalty is very important to us. We truly appreciate your honest feedback and your willingness to recommend our hotel. Monika, it would be our pleasure to welcome you again in the future and provide a stay that is entirely comfortable and seamless from arrival to departure. Warm regards, Joshua Guest Services Manager

Dear Claudia, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our prime location, spacious and clean rooms, and the delicious breakfast and dinner in our restaurant. It’s especially gratifying to know that our team made such a positive impression during your stay. We are also pleased that you found everything easily accessible on foot and that the overall experience, from check-in to check-out, met your expectations. Your kind words are a great encouragement to our team, who take pride in creating memorable stays for our guests. Thank you again for recommending us to others. We very much look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Linda, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our central downtown location, the spacious room with two large queen-size beds, and the peaceful environment despite being in the heart of the city. It’s wonderful to know that you found your accommodation and cleanliness excellent, and that our team contributed positively to your stay. We also appreciate your comments regarding breakfast and check-in, which we will use to continue improving the guest experience. Thank you for recommending our hotel to friends and family — your kind words mean a lot to us. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Bernd, Thank you very much for your wonderful review and for awarding us a perfect score following your stay. We are delighted to hear that you had such an enjoyable experience with us and that you appreciated our central location in the heart of Christchurch. It is especially pleasing to know that our team’s service, friendliness, and helpfulness made a strong impression, and that you enjoyed our breakfast, accommodation, WiFi, and overall comfort. Your kind words about our Check-in Manager have been shared with the team, who will be thrilled to know their efforts contributed so positively to your stay. We are also glad that you found our on-site parking convenient and fairly priced, as well as our sustainable development initiatives meeting your expectations. Thank you for recommending our brand so highly. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future for another excellent stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Ruth C., Thank you very much for your excellent review and for awarding us a perfect score. We are delighted to hear that you enjoyed a quiet and centrally located stay and that your room met your expectations in terms of cleanliness, comfort, and restful sleep. It is wonderful to know that you appreciated the generous and high-quality breakfast, as well as the friendliness and attentiveness of our team at reception, during check-out, and in the dining area. Your kind words have been shared with the team, who will be very pleased to receive this recognition. Thank you for recommending our hotel so highly. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Michael, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations, particularly regarding the cleanliness of the bathroom, the drainage issues, and the overall condition of the room. This is not the standard we strive to provide, and we regret the inconvenience caused. We appreciate your positive comments about our location and the friendly reception you received. Your feedback regarding Wi-Fi access, breakfast variety, and sustainability initiatives has also been shared with the relevant teams so we can make the necessary improvements. We sincerely hope to have the opportunity to welcome you back in the future and provide a much more comfortable and enjoyable stay. Kind regards, The Novotel Team

Dear Sarah, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed your stay and that our central location made exploring the city convenient and enjoyable. It’s fantastic to know that your check-in experience was smooth, your room met your expectations, and that you appreciated having access to our gym. We take great pride in providing a comfortable and welcoming environment, and it’s incredibly rewarding to hear that our efforts made your stay so enjoyable. We are especially pleased that our team, cleanliness, and overall facilities contributed positively to your experience. Your perfect scores and recommendation truly mean a lot to us, and they inspire us to keep delivering the highest standard of service to all our guests. We very much look forward to welcoming you back on your next visit, and we hope to make your stay even more memorable! Warmest regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Petra, Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that you and your family felt so comfortable during your stay with us. It is especially rewarding to read your kind words about our team’s friendliness and dedication. Knowing that our colleagues were able to assist you in every way and successfully resolve an exceptional situation to your full satisfaction means a great deal to us. We are also pleased that you enjoyed our central location, which makes exploring the city and surrounding area so convenient. Your positive feedback across all aspects of your stay is a great motivation for our entire team. Thank you once again for your warm recommendation. We very much look forward to welcoming you back in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Amy, Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location, friendly team, and our breakfast offerings. However, we sincerely apologize for the issues you encountered with the cleanliness of your room and bathroom. Your comments are extremely valuable, and we will share them with our housekeeping team to ensure that such situations are addressed and improved for future stays. It means a lot to us that you still recognized our team and sustainable initiatives positively. We truly hope to welcome you and your family again, providing a fully comfortable and spotless experience next time. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Gerald, Thank you sincerely for sharing such a thoughtful and detailed review of your stay with us. We are delighted to read that you enjoyed our excellent location, the warm and informative welcome from our team, and the comfort and cleanliness of your spacious room. It is wonderful to know that the arrangements for your early departure worked perfectly and helped make your stay smooth and stress-free. We are also very pleased that you found our breakfast buffet extensive and enjoyable. We appreciate your comment regarding the missing cappuccino and will certainly review this with our team to ensure a more complete breakfast experience in the future. Thank you as well for your feedback regarding the Wi-Fi connection and the 24-hour limit. Your comments are extremely valuable and will help us continue improving the quality and convenience of our services. Your recommendation and high ratings across many areas of your stay mean a great deal to us. It was our pleasure to host you, and we truly hope to welcome you back for another comfortable and enjoyable visit. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Silke, Thank you very much for your wonderful review and kind words! We’re delighted to hear that you enjoyed your stay with us. It’s especially lovely to know that you appreciated our spacious and spotless rooms, delicious breakfast, and the friendliness of our team. Cleanliness and warm hospitality are very important to us, and your feedback is a great encouragement for everyone here. We hope you and your family had a pleasant and memorable time with us, and we would be thrilled to welcome you back again on your next visit. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Peter, Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a wonderful stay with us. It’s great to know that you enjoyed the stunning view, excellent service, and convenient parking facilities. Your perfect ratings across the board mean a lot to us, and we’re grateful for your support. We hope to welcome you back in the future for another exceptional experience! Warm regards, Joshua Guest Services Manager

Dear Mr. B., I hope this message finds you well. Please note that the upgrade for a future stay was indeed recorded in your profile and remains subject to availability. As I mentioned previously, the upgrade I offered is valid exclusively at our Christchurch Cathedral Square property. Upon reviewing your account, I see that no new reservations have been made since your departure. Unfortunately, we cannot provide an upgrade (even if available) without an active future reservation in place. Additionally, could you kindly forward your Expedia confirmation email to H6…? This will help us verify the inclusion of breakfast, as the information we received from your travel agency indicated that breakfast was not included. Should you decide to return and give us another opportunity to host you, please feel free to contact me directly. I would be delighted to assist with your booking and ensure your stay is enjoyable. Wishing you a wonderful holiday season! Kind regards, Fabio Vizzarro Front Office Manager Novotel Christchurch Cathedral Square & Ibis Christchurch 52 Cathedral Square, Christchurch, 8011, New Zealand T +6… NOVOTEL.COM/H6592ALL.COM

Dear Justus, Thank you very much for your positive feedback regarding the location and the friendly staff. We appreciate your comments about the rooms and will incorporate them into our future planning. Kind regards, Fabio Vizzarro Front Office Manager Novotel Christchurch Cathedral Square & Ibis Christchurch 52 Cathedral Square, Christchurch, 8011, New Zealand T +6… NOVOTEL.COM/H6592ALL.COM

Kia Ora Bettina, Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the central location of our hotel at Cathedral Square and that our friendly staff and the stylish decor of your room contributed to a pleasant stay. It is particularly gratifying to hear that you felt comfortable in your room after city excursions. We will pass on your praise to our breakfast team, especially regarding the fresh watermelons. We hope to welcome you back soon. Kind regards, Joshua Wade Guest Services Manager