Dear Francesco M., Thank you for your loyalty, as we know you visit us every year, and we are truly sorry that this stay didn't live up to your previous experiences. We'd like to point out that the ongoing renovation work was clearly mentioned across our various booking platforms. We are also sorry for the malfunctioning elevators as well as the disorganization noted at the breakfast buffet. Please know that we have recently welcomed a new chef to our team, and our buffet is currently undergoing improvements to offer our guests a renewed experience; we are passing along your feedback to help accelerate these changes. We hope to have the opportunity to welcome you back under better conditions and regain your trust. Sincerely, Lisa Bertrand, Guest Experience Manager

Signora / Signor V., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Casablanca City Center. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti.

Gentile Ospite, La ringraziamo per aver condiviso la sua esperienza. Ci dispiace sinceramente che il suo soggiorno non sia stato all’altezza delle sue aspettative. Prendiamo molto sul serio le sue osservazioni riguardanti la pulizia, la cortesia del personale e la qualità del buffet: i suoi commenti sono già stati comunicati ai reparti interessati per intervenire rapidamente. Siamo però lieti che abbia apprezzato l’impegno del nostro staff di ristorazione, sempre attento a offrire un servizio cordiale e professionale. La nostra priorità è migliorare costantemente, e speriamo di poterLa accogliere nuovamente per offrirLe un’esperienza più confortevole e soddisfacente. Cordiali saluti, Youssef Kssima Front Office Manager

Dear Francesco d., Thank you for your feedback regarding the rewards points. Bookings made through travel agencies may indeed affect points eligibility as per our policy. We appreciate your understanding and will take your comments into consideration. Best regards, Novotel Casablanca City Center

Dear Damiano , Thank you for taking the time to tell us about your overall experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincères apologies. At Novotel, we aim to provide a better service experience for every customer; therefore your feedback is very important for us. Please rest assured that we are taking the appropriate measures to address the Issues & prevent future occurrence. We appreciate that you have shared your concerns, in order to have the Opportunity to better serve you in the near future. Best Regards, FK (FOM)

Dear Mr Z. , We would like to Thank you for your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments & notes with our Team. I am sure that this feedback will serve as an encouragement to all our Team as we aim to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FK (FOM)

Dear Mr C. , We would like to Thank you for your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments & notes with our Team. I am sure that this feedback will serve as an encouragement to all our Team as we aim to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FK (FOM)

Dear Mr Riad, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. Please rest assured that we are taking the appropriate measures to address the Issues & prevent future occurrence. We appreciate that you have shared your concerns, in order to have the opportunity to better serve you in the near future. Best Regards, FK (FOM)

Dear Denis Z., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Valerio C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Davide P., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,