布达佩斯市中心美居酒店 4.5 星

客户意见评级 (ALL 评级) 4.6/5 1,112 评论

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布达佩斯市中心美居酒店 - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 布达佩斯, 匈牙利

描述

酒店其他优惠

  • 位于市中心，地理位置优越

  • 全新设计的高级房

  • 客房内免费提供咖啡和茶器具

  • 酒店整个区域提供免费无线网络

  • 友好、专业的工作人员

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酒店位置

布达佩斯市中心美居酒店

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 布达佩斯
匈牙利

GPS:47.494183, 19.052557

电话
传真 +36 1 485 3111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,112 评论

TripAdvisor 评级  4.0/5  719 评论

Confirmed booking with no allocated room

Tripadvisor 评级 1.0/5

Onur B 经 TripAdvisor 认证的评论

My current stay at this hotel is being a nightmare. Upon arrival, the hotel's system was down, and my confirmed reservation couldn't be located. The room I was eventually assigned had only a double bed, leaving my child without a place to sleep. Worse yet, both rooms were unclean, with dirty toilets and overflowing bins. The extra bed provided was in terrible condition, lacking basic bedding. Front desk staff were knocking on doors as they were not able check room availability.

Dear onurb602, Thank you for sharing your experience with us following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to express my sincere appreciation for taking the time to share your thoughts. Guest satisfaction is of paramount importance to us, and we take all feedback seriously, especially when it indicates dissatisfaction. I am deeply sorry that you faced such inconvenience due to the IT malfunction, which caught us by surprise just as much as it did you. The malfunction, caused by an issue on the supplier's side, disrupted our central operational system, and unfortunately, the situation was beyond our control. However, we did our best to manage the issue as efficiently as possible. We understand how displeasing this was for you, and it is our goal to ensure that an issue like this does not overshadow your stay. Your experience does not reflect the level of service we strive to provide, and we will take your remarks to heart as part of our ongoing commitment to exceeding our guests' expectations every day. At the same time, I kindly encourage you to make your reservation earlier in the day rather than as a late-night booking shortly before your arrival, as this will allow us to properly prepare your room and ensure it is supervised by the responsible colleague. While I wish you had had a better experience with us, we sincerely hope you will consider giving us another opportunity to welcome you back and regain your trust in our hotel and services. Kind regards, Róbert Kovács General Manager

Very pleasant vacation.

Tripadvisor 评级 5.0/5

LeonShapritsky 经 TripAdvisor 认证的评论

Staying at the hotel was a very pleasant experience! The hotel is situated in a very convenient location on Váci Utca. It’s about a 3-5 minutes walk from Vörösmarty tér M1 Underground station. They serve a good breakfast. The staff were also very helpful! I can wholeheartedly recommend this hotel for a pleasant stay in Budapest!

Dear LeonShapritsky, Thank you for the lovely review and for your continued support in sharing your experience on multiple platforms! Our team takes great pride in providing exceptional service, and it is rewarding to know that you appreciated their efforts, along with our convenient location on Váci Street and our breakfast offerings. We are delighted that you can wholeheartedly recommend us, and we look forward to welcoming you back on your next visit to Budapest. Kind regards, Róbert Kovács General Manager

A Grand Budapest Hotel!

Tripadvisor 评级 5.0/5

UDave Solo travel - 经 TripAdvisor 认证的评论

This is as centrally located as you can get in Budapest. It’s a short walk to buses that will take you all over quickly and efficiently. Be sure to buy a very inexpensive transit pass - there are also trams and a subway. I received a room upgrade with my Accor silver status (thank you!) and it was spacious and lovely. The hotel has been fully remodeled. I had no trouble with air conditioning, in fact, it was great. There is a radiator in winter which can be adjusted or turned off. The desk is courteous and efficient, and good with questions. It’s a relatively large hotel and there might be minor check in delays if you arrive at an unlucky time. I had no troubles. There is a large amount of construction beside it, which I could see from my room, but I heard nothing. The shower bath is narrow and deep and it could use a shower bar.

Dear UDave, Thank you for taking the time to share such a detailed review of your recent stay. I am delighted to hear that our central location made your visit convenient and that you enjoyed the easy access to public transportation. I am also pleased that the room upgrade you received as a valued member of our loyalty program met your expectations and that you found it both spacious and comfortable. Although there is construction nearby, I am glad to know that it did not significantly affect your stay. We also appreciate your feedback regarding the shower bath and will certainly consider it for future improvements. Thank you for your kind words about our staff’s efficiency and helpfulness. We look forward to welcoming you back and providing an even more exceptional experience. Kind regards, Róbert Kovács General Manager

Good and centrally located hotel in Budapest

Tripadvisor 评级 4.0/5

Kabuk1978 经 TripAdvisor 认证的评论

The hotel is centrally located in the middle of Vaci Street. You go to the street and you are in the middle of everything! The hotel is present and well-designed. We had a spacious room and a comfortable bed. The breakfast was good. I would recommend everyone about this hotel.

Dear Kabuk1978, Thank you so much for taking the time to leave us such a wonderful review. I am thrilled to hear that you enjoyed our central location on Váci Street and found our hotel well-designed and comfortable. It is great to know that you were pleased with your spacious room and the quality of our breakfast. Your recommendation means a lot to us. We hope to welcome you back to our hotel in the near future! Best regards, Róbert Kovács General Manager

BEST HOTEL IN BUDAPEST

Tripadvisor 评级 5.0/5

Curiosity677612 家庭住宿 - 经 TripAdvisor 认证的评论

Excellent hotel!!!!! highly recommend the best in Budapest , special thanks to Mr Zslot and reception team For the wonderful attitude, service and kindness

Dear Curiosity677612, Thank you for your enthusiastic review. It is an honor to be considered the best hotel in Budapest by you. I greatly appreciate your kind words about our team, especially the special mention of one of our talented colleagues and the reception staff. It is wonderful to hear that their hospitality and service made such a positive impact on your stay. We truly enjoyed having you as our guest and look forward to welcoming you back to Mercure Budapest City Center in the future. Best regards, Róbert Kovács General Manager

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其他网络用户评价我们的酒店

  • 1,304 评论 9.5/10 位置
  • 1,134 评论 6.3/10 房间
  • 960 评论 8.6/10 服务
  • 16 评论 7.4/10 上网
  • 667 评论 3.7/10 舒适度
  • 648 评论 7.9/10 早餐
  • 441 评论 7.8/10 清洁度
  • 226 评论 4.6/10 设施

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