Mercure Budapest City Center Hotel 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 1.322 opiniones

Mercure Budapest City Center Hotel - Image 1
Mercure Budapest City Center Hotel - Image 2
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Descripción

Extras del hotel

  • Nuestro hotel goza de una estratégica ubicación en pleno centro de la ciudad

  • Habitaciones de categoría superior recién renovadas

  • Cafetera y tetera en la habitación

  • Acceso gratuito a Internet WIFI en todo el hotel

  • Cordial y profesional personal de servicio

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Localización del hotel

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungría

GPS:47.494183, 19.052557

Acceso y transporte

Servicios hoteleros

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En las instalaciones
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  1.322 opiniones

Valoración de TripAdvisor  4.0/5  701 opiniones

Estancia lamentable

Nota de Tripadvisor 1.0/5

José Q En pareja - Valoración certificada de TripAdvisor

Estancia impresentable. El desayuno lamentable: la fruta de adorno porque es incomible. El café lo único que se salva. Una odisea para que te calienten el pan y la leche, ya que no tienen tostadora en la sala de desayunos. No les pidas nada que no tengan expuesto porque te ponen mala cara. En cuanto al descanso: 3 días durmiendo sin almohadas, las alergias en su máximo esplendor porque la moqueta anda sola. No se puede regular el aire acondicionado de las habitaciones, ni abrir las ventanas. En fin… ahí lo dejo!

Dear José Q, First and foremost, I would like to express my gratitude for choosing Mercure Budapest City Center for your recent stay in Budapest. While receiving feedback of this nature is never easy, I want to extend my sincere appreciation for taking the time to share your thoughts on our Tripadvisor site. Guest satisfaction is of paramount importance to us, and we take all responses seriously, especially when it indicates dissatisfaction. We apologize for the discomfort you encountered with the pillows and the operation of our air conditioning system. Regarding the air conditioning, I want to clarify that its absence during your stay was due to seasonal adjustments. During this period, our heating system, primarily facilitated through radiators, takes precedence, and the entire air conditioning system is deactivated. For security reasons, the windows can only be opened in a restricted manner to prevent accidents. While this limits the opening options, it is done with our guests' safety in mind. We understand that comfort preferences vary from person to person, and I am truly sorry if you felt the temperature of your room and the comfort of your pillows fell below your expectations. We appreciate your remarks and will certainly consider them for future improvements as part of our ongoing commitment to exceeding our guests' expectations every day. I regret to learn that you felt disappointed with the breakfast offerings and the cleanliness of the carpet. Ensuring our guests' satisfaction is our top priority, and we apologize if we fell short of meeting your expectations in these aspects of your stay as well. Our commitment to continuously enhancing our guests' experience drives us to constantly work towards improving the variety and quality of our offerings, as well as maintaining a clean and inviting atmosphere. Should your travels bring you back to this area, we would be grateful for the opportunity to welcome you back and demonstrate our commitment to providing you with a more enjoyable experience during your next visit to Budapest. Kind regards, Róbert Kovács General Manager

Decepción!Imposible descansar!

Nota de Tripadvisor 1.0/5

ismalocas Con amigos - Valoración certificada de TripAdvisor

Decepcionadísimos con la estancia aún en curso en este hotel. Somos 2 parejas y llevamos 2 días sin pegar ojo porque pedimos almohadas,ya en varias ocasiones, y no nos las ponen. No hacen más que traernos cojines. Cuando vas de turismo y coges un buen hotel, lo haces por la zona y el descanso, ya que te pegas todo el día en la calle. Sino puedes descansar…ké sentido tiene!y si no tienen almohada en el hotel o no tienen costumbre de usarlas, que las compren!pero no puedes dejar tus huéspedes sin dormir cuando estás más que informado.

Dear ismalocas, First and foremost, thank you for choosing our hotel for your stay in Budapest. While I appreciate your feedback, I am disappointed to hear about the discomfort you experienced with our pillows. We understand that guest preferences vary, and we are committed to providing comfort and convenience to all our guests. I apologize if our efforts to assist you and the alternatives we provided did not meet your expectations. Please know that guest satisfaction is paramount to us, and we are actively exploring ways to enhance the guest experience. Your comments will be taken into serious consideration for future improvements. I honestly hope to have the chance to prove it to you upon a future stay of yours in our hotel. Kind regards, Róbert Kovács General Manager

buena ubicación, personal muy amable

Nota de clientes de Avis 5.0/5

María Negocios - Comentarios confirmados ALL

Viajé por trabajo y me gustó mucho el hotel. El desayuno también estuvo muy bien. El presonal muy amable.

Dear María, I truly appreciate your feedback and am thrilled to hear about your positive experience with us! It is fantastic to learn that you found our hotel's location convenient and our staff to be welcoming. I am glad that your work trip was enjoyable, and that you found our breakfast offerings satisfying. Thank you for your uplifting review once again, we eagerly await the opportunity to host you for another memorable stay in the future. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Buena ubicación y estancia agradable

Nota de clientes de Avis 4.5/5

Javier Parejas - Comentarios confirmados ALL

Todo ha sido perfecto. La habitación, los desayunos y el personal.

Dear Javier, Thank you for sharing your positive feedback about your recent stay with us. I am delighted to hear that you enjoyed our excellent location and had a pleasant overall experience. Your compliments about the room, breakfast, and our staff mean a lot to us. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another perfect stay. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Margen de mejora

Nota de clientes de Avis 2.0/5

Antonio Parejas - Comentarios confirmados ALL

La televisión está anticuada. El colchón estaba muy usado y duro, incluso ya con la forma cogida del peso, poco confortable. No había almohadas, solo cojines y eran muy duros. El olor en el baño era fuerte desde el primer día. Teniendo en cuenta que se trata de una habitación superior, aunque el resto de los serivicios estaban bien, creo que no volvería a repetir.

Dear Antonio, First and foremost, I would like to express my sincere gratitude for taking the time to share your thoughts regarding your recent stay at our hotel. As guest satisfaction is one of our top priorities, we take all feedback extremely seriously, especially from our loyal clients like you. While I am pleased to hear your positive remarks, I was disheartened to learn about your concerns regarding the room upgrade. Upon investigation, I discovered that a Superior room was reserved for you, yet my colleagues went the extra mile to accommodate you in a Privilege room, a higher category. I apologize if this complimentary upgrade was not adequately communicated, leading to any confusion about the recognition of your ALL loyalty status. Your remarks concerning the critical points are well-noted, and please be assured that we will take all the necessary actions to avoid future occurrences. We deeply appreciate your feedback and will consider your remarks for future improvements. Should your travels bring you back to this area, we genuinely hope to have the chance to prove it during a future visit of yours. Kind regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.306 opiniones 9.6/10 Ubicación
  • 1.120 opiniones 6.4/10 Habitación
  • 996 opiniones 8.7/10 Servicio
  • 13 opiniones 8.2/10 Internet
  • 656 opiniones 8.2/10 Desayuno
  • 653 opiniones 3.6/10 Comodidad
  • 442 opiniones 8.3/10 Limpieza
  • 241 opiniones 4.9/10 Instalaciones

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