Mercure Budapest City Center Hotel

Mercure Budapest City Center Hotel 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 711 opiniones

Hotel aprobado por ALLSAFE

Mercure Budapest City Center Hotel
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Descripción

Extras del hotel

  • Nuestro hotel goza de una estratégica ubicación en pleno centro de la ciudad

  • Habitaciones de categoría superior recién renovadas

  • Cafetera y tetera en la habitación

  • Acceso gratuito a Internet WIFI en todo el hotel

  • Cordial y profesional personal de servicio

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Nuestros alojamientos

Además de nuestras habitaciones Standard también ponemos a su disposición habitaciones Privilege y Bio-Privilege para que pueda disfrutar de un buen descanso nocturno con servicios añadidos como Wi-Fi gratuitos y acceso al prestigioso Privilege Lounge.

Localización del hotel

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungría

Fax: +36 1 485 3111

  • LINE 15:  SZERVITA TER

  • METRO BLUE LINE:  3 FERENCIEK TERE

  • METRO RED LINE:  2 DEÁK TÉR

  • METRO YELLOW LINE:  1 VÖRÖSMARTY TÉR

  • BY TRAM:  2 VIGADO TER

  • En avión

    LISZT FERENC A 20 km /12 millas - Autobús Servicio de pago

  • En tren

    EASTERN RAILWAY A 2 km /1 millas

  • En tren

    FERENCIEK TERE A 0 km /0 millas

  • En tren

    SOUTHERN RAILWAY A 2 km /1 millas

  • En tren

    WESTERN RAILWAY A 2 km /1 millas

GPS:47.494183, 19.052557

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
En las instalaciones
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Valoraciones de
Mercure Budapest City Center Hotel de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.5/5  711 opiniones

Valoración de TripAdvisor  4.0/5  586 opiniones

Certificado de excelencia 2022

Estancia muy agradable

Nota de clientes de Avis 5.0/5

Xavier Familias - Comentarios confirmados ALL

El personal es muy amable y gentil

Dear Xavier, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I was absolutely proud to read your uplifting review. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Xavier, let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Buena ubicación.

Nota de clientes de Avis 3.5/5

Jorge Negocios - Comentarios confirmados ALL

Faltan plazas de parking. Para estancias largas se echa en falta cajones y más espacio para guardar las cosas.

Dear Jorge, First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I appreciate your positive opinion you have shared about our hotel. On the other hand I am really sorry for the inconvenience you experienced during your stay. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. Thank you once again for your kind review and I hope we will have the chance to accommodate you in our hotel in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Fantastica ubicacion

Nota de clientes de Avis 4.0/5

Nuria Parejas - Comentarios confirmados ALL

Todo muy bien, excepto que es un poco complicado entrar en el hotel a partir de las 10 de la noche teniendo en cuenta que es un hotel de 4 estrellas

Dear Nuria, First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for taking the time to share your impressions about our hotel and services. I was happy to learn that you have had a lovely stay in general. Your satisfaction is a great source of motivation for our team. All your concerns and comments are highly appreciated and will be closely monitored how we can improve the areas you have mentioned. At Mercure, we strive to provide a superior service experience for every customer; the personal safety of our valued guest is also really important to us, therefore we close the entrance from the Váci side as you highlighted and there is one entrance open at night from the side of the reception, where my colleagues are staying 24/7 at our guests disposal. Thank you once again for sharing your feedback with me and I hope to have the chance to host you in our hotel in the future upon your next stay in Budapest. With my best regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Buena ubicación

Nota de clientes de Avis 3.5/5

Paula S. Familias - Comentarios confirmados ALL

La ubicación del hotel es inmejorable pero están en obras y los obreros bloqueaba. Continuamente los ascensores. . Conseguir ascensor se convertía en una aventura. La habitación para ser una triple era muy pequeña pero si estaba limpia . El desayuno era abundante pero en plena crisis COVID las distancias entre mesas y la ventilación dejaban mucho que desear. Deberían cuidar esos aspectos. Un saludo

Dear Paula S., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. Thank you for your positive opinion you have shared about our hotel cleanliness, breakfast selection and I am very proud to read that you especially liked our central position. It is lovely to hear that our guests could take advantage of our optimal location in the center of Budapest. On the other hand I am really sorry that the construction works in our neighborhood disturbed you. The works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Concerning the lift issue, please also accept my sincerest apologies, I would like to kindly inform you that upgrade of our elevators are in progress in order to ensure smooth operation. Regarding the room size, I am sorry that you felt it was small. We know that Budapest city hotels are smaller than that you can find elsewhere: it is a common issue, especially in the town center. At last, but not least, thank you for your review and highlighting the problem about the distances in our breakfast room, so that we can improve our service and avoid similar cases in the future. Thank you once again for your constructive feedback, and I really look forward to welcoming you back to us in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Solo buena ubicacion

Nota de clientes de Avis 2.0/5

Silvia Familias - Comentarios confirmados ALL

No estoy nada contenta con este hotel, la limpieza mucho que desear, la habitacion eran las 5 de la tarde que la hacian, toallas desilachadas, medio rotas y las recepcionista sobretodo una tal Anna fatal, 0 don de gentes. El desayuno flojisimo. Pedi huevos fritos y me dijeron que no. Me cuesta mucho poner opiniones pero esta vez lo he de hacer. La ciudad un 10, el hotel ni por asomo 4 estrellas superior

Dear Silvia, Thank you for taking the time to tell me about your experience at the Mercure Budapest City Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Excelente Hotel.

Nota de Tripadvisor 5.0/5

charli155 En pareja - Valoración certificada de TripAdvisor

Hemos estado 4 días en Budapest alojados en este magnífico establecimiento. Situado cerca de todo lo que ver en la ciudad. A dos calles del Danubio, paradas de metro y tranvía a escasos 400 metros. Cumple todas las medidas covid, desinfectan todo. Habitación amplia, cama muy cómoda. Todos los días han limpiado, cambiado las sábanas y las toallas, así como reponer los amities del baño. Ducha muy buena con dos alcachofas. Desayuno bueno, puede que falte algo pero se desayuna perfectamente. Muy limpio todo, desinfectan al instante. Calefacción buena, varios ascensores. A pesar de estar en una de las calles más transitadas, no se oye nada de la calle y se puede descansar muy bien.

Dear charli155, Thank you very much for your kind review left about your recent stay in Mercure Budapest City Center Hotel. Your time and care are highly appreciated. I was glad reading that you were satisfied with the hotel location as well as with the friendly and helpful attitude of the staff or comfortable rooms. A special thank you for highlighting our reinforced hygiene measures. I am also pleased reading that you had enjoyed our breakfast selection. We are looking forward to welcoming you back when you are traveling back to Budapest again! Kind regards, Nándor Iváncsics General Manager

Magnífica ubicación e instalaciones.

Nota de clientes de Avis 5.0/5

Carlos A. Parejas - Comentarios confirmados ALL

Hemos estado 3 noches alojados en el Hotel y estamos muy contentos con todo. Ubicado muy cerca de todas las cosas que ver y hacer en Budapest. El Hotel dispone de todas las cosas, con un excelente servicio. Habitación muy amplia, baño completo con recambio diario de gel, jabón. Limpieza diaria perfecta, cambio de toallas diario. Desayuno muy completo, con una desinfección de mesas, sillas y accesorios constante. La calefacción funciona perfectamente, dentro del establecimiento se puede ir en manga corta perfectamente. Recepción 24 horas. Lo recomendamos al 100%.

Dear Carlos A., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I was glad reading that you were satisfied with the hotel location as well as with the friendly and helpful attitude of the staff or the room cleanliness. I am also pleased reading that you had enjoyed our breakfast offer as well. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Mr.A., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Estancia, ubicación y trato perfectos.

Nota de clientes de Avis 5.0/5

Maria T. L. M. Familias - Comentarios confirmados ALL

No es la primera vez que me alojó en este hotel y si repito es porque se cumplen todos los requisitos que pido a un hotel. La única pena está vez, ha sido el incendio que se provocó en el garaje y que hizo que nos alojarán en otro hotel de la cadena. He de agradecer el trato y profesionalidad de los empleados del Mercure City Center. Fueron de una profesionalidad excepcional. Tengo claro que en Budapest siempre me alojaré en este hotel.

Dear Ms. Lopez, First of all I would like to thank you for your loyalty and choosing our hotel again for your recent stay. Moreover I am grateful for taking your time to share your experience with us. I was very pleased to read you are always satisfied with our services and your experience went beyond your expectations. On the one hand I am terribly sorry that this unfortunate case happened and I would like to apologize for the experienced inconvenience. On the other hand I am amazed to read your praise concerning the team and their behavior. I am pleased to hear that you received professional and extraordinary treatment even under exceptional circumstances. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback serves as the best source of motivation to keep up the good work. Thank you once again for your stay and feedback and I do hope we will have the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Ubicacion, limpieza, tranquilidad, servicio.

Nota de clientes de Avis 4.5/5

Patxi Familias - Comentarios confirmados ALL

Hotel moderno, tranquilo, limpio y con muy buen servicio tanto en los desayunos, bar, recepción.Muy recomendable.

Estimado Señor S., En primer lugar, me gustaría agradecerle por elegir nuestro hotel para su estancia en Budapest y por tomarse el tiempo para compartir su experiencia con nosotros. Estaba muy feliz de leer que hemos superado sus expectativas. No dudaré en compartir sus amables palabras con el equipo de nuestro hotel, ya que estos maravillosos comentarios nos aseguran a todos que estamos en el camino correcto. Si Usted es miembro de la comunidad de Google o Tripadvisor, por favor ayude a otros viajeros a tomar la decisión correcta compartiendo también su experiencia en su plataforma. Eso significaría mucho para nosotros! Señor S., permítame agradecerle una vez más por su estancia y comentarios, y realmente espero tener la oportunidad de darle la bienvenida nuevamente en el Mercure Budapest City Center en su próxima visita a Budapest. Le deseo lo mejor! Saludos cordiales, Gábor Csizmadia Deputy General Manager

Perfecta ubicación, Habitación cómoda

Nota de clientes de Avis 4.5/5

Jose Familias - Comentarios confirmados ALL

Para disfrutar Budapest a pie, en medio de la zona peatonal del centro

Dear Jose, Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. We do agree with you, the location of our hotel is just more than excellent to explore the beauty of this magical city. We are glad that you were satisfied with the comfort of your room as well. It would be our real pleasure to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

MUY BUENA UBICACIÓN, LIMPIEZA DEFICIENTE, RADIADORES CERRADOS.

Nota de Tripadvisor 2.0/5

jeculi En pareja - Valoración certificada de TripAdvisor

Ubicación excelente. RECEPCIÓN ANTIPÁTICA, NO TE DAN NI UN PLANO DE LA CIUDAD, Me queje 2 días sobre la limpieza de la habitación, por puerta del baño muy sucia, no pasaron el aspirador en la moqueta durante toda la estancia (4 noches) , UN DESASTRE.... Y PARA REMATAR LOS RADIADORES DE LA HABITACIÓN Y EL BAÑO CERRADOS, con las temperaturas bajas del exterior, hacia frío y tuvimos que abrirles nosotros porque hacia frío .

BUDA-MERCURE_PEST

Nota de Tripadvisor 5.0/5

Carlos S En pareja - Valoración certificada de TripAdvisor

Sensacional ubicación, tanto para ir caminando a lugares importantes en PEST como para acceder a cualquier medio de transporte público tanto A PEST como a BUDA. En una céntrica calle comercial y turística con ambiente diurno pero que no incide dentro del hotel el ruido ambiental. Gastronomía excelente en su restaurante

Dear CarlosJSZ, Thank you very much for your kind feedback concerning your stay at the Mercure Budapest City Center. I am happy that you would take advantage of our central location, I have to agree with you, it gives easy access to the most important places in the city. I am glad that you have found the room quiet and the Hungarian cuisine have won your liking too. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Nándor Iváncsics General Manager

Muy buena ubicación, habitación muy comoda. Personal recepción sin actitud de servicio al cliente

Nota de Tripadvisor 3.0/5

Luabu A En familia - Valoración certificada de TripAdvisor

Personal de recepción sin actitud de servicio al cliente. Abusivo que siendo 3 las personas hospedadas y cuya reserva se solicito para 3 personas a la salida cobren impuestos por 4 personas dizque porque la habitación era de 4. Quién pidio de 4 , nadie.

Dear Paradise41746951400, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was glad to read that you were satisfied with our central location and found the room very comfortable. On the other hand I was disappointed to read your remark regarding the reception's behaviour. I am going to share it with the team in order to make sure, we will not receive similar feedback in the future. Nevertheless I would like to clear the situation, that all taxes are paid by the room and not by the number of persons staying in the room. In my opinion there were a misunderstanding, because the touristic tax is 4%, which can be heard as four persons. I sincerely believe this was the case. I am looking forward welcoming you back in the future. Kind regards, Nándor Iváncsics General Manager

Perdí la reserva

Nota de Tripadvisor 5.0/5

Compass22238675350 En pareja - Valoración certificada de TripAdvisor

Me equivoqué de fecha de reserva, así es que perdí la reserva. Realicé una nueva reserva, espero tener una buena estancia. Perdí la reserva porque me equivoqué de fecha de viaje, espero me hagan alguna atención por lo ocurrido

Dear Valued Guest, First and foremost I would like to thank you for your kind evaluation. It is so great to read that despite of the circumstances concerning your booking everything went smooth and you had a very enjoyable time with us in the heart of Budapest. Your satisfaction is the best possible source of motivation for us. I do hope your next stay will be as pleasant as the previous one. Kind regards, Nándor Iváncsics General Manager

correcto

Nota de Tripadvisor 4.0/5

Pascualsan En pareja - Valoración certificada de TripAdvisor

Excelente ubicacion en pleno centro de la ciudad y a un paso de todo. Las habitaciones son un poco pequeñas aunque recién remodeladas,Desayuno completo y variado, Personal muy distante y no muy amable

Muy antipaticos los recepcionistas

Nota de Tripadvisor 3.0/5

pilarprocu Con amigos - Valoración certificada de TripAdvisor

Los recepcionistas ni te miran . Les cuesta hasta hablar contigo. Y sino has hecho el check in on line, te ponen mala cara. Te hablan rapidísimo para que no les entiendan y mirarte con cara de asco. En fin.... nada que ver con los españoles. En cuanto al Hotel, nosotros teníamos una habitación superior . Pero era bastante pequeña ( 15 mtos ) el baño solo con ducha enana aunque estaba todo reformado. La zona, inmejorable.

Dear pilarprocu, I very much appreciate the time you took to share your comment following your stay at the Mercure Budapest City Center. Although it is not the type of review we enjoy receiving, thank you for taking the time to give us your feedback concerning your stay. Your comment about the reception staff is a bit surprising for me, but let me assure you, I have already sent them your comment in order to avoid similar mistakes in the future. I am sorry as well, that you have not met with our Spanish speaking colleague. I was sorry to read that you have felt the room size was small. Just like many city centre hotels, unfortunately the rooms are generally smaller than the ones in the provincial ones. If the room size is an important matter for you, do not hesitate to contact us before your arrival. I sincerely hope we will have another chance to accommodate you in the future and earn back your trust. Kind regards, József Márics General Manager

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