ソフィテルプノンペンポキットラー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 731 件のレビュー

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6 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac, 12301 プノンペン, カンボジア

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ホテル所在地

ソフィテルプノンペンポキットラー

6 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac
12301 プノンペン
カンボジア

GPS:11.546306, 104.933521

電話番号
ファックス +855 23 999 211

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  731 件のレビュー

トリップアドバイザーの評価  4.5/5  2,116 件のレビュー

2024エクセレンス認証

Beautiful hotel, fabulous staff

トリップアドバイザーの評価 5.0/5

Lower633 Couples - トリップアドバイザー認証口コミ

We spent 4 nights in this beautiful hotel. It has a very grand foyer and lovely grounds. We were upgraded to a large room with a balcony looking out over the river. Housekeeping were exceptional, love the turn down service. We really enjoyed the breakfast, didn't eat in the hotel restaurant as we ate in the club lounge each evening and the staff there couldn't do enough for us. The bar area in the foyer had live music most evenings and was a lovely space to sit and relax with a drink. We would definitely stay there again if we were in Cambodia. All the staff we encountered were genuinely interested in making sure you had an enjoyabe stay. The linen and towels were very high quality

Dear Value Guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am genuinely delighted to hear that you had such a memorable experience at Sofitel Phnom Penh Phokeethra, with the genuine excellence and warm hospitality offered by our team at the brunch. I have already shared this comment to our entire team. This will certainly brighten up their day and motivate them to keep up the good work. Thank you for taking the time to share your comment and I hope you will have the chance to visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Best Hotel Experience in Phnom Penh

トリップアドバイザーの評価 5.0/5

Chris R Couples - トリップアドバイザー認証口コミ

absolute must) On the property they have many different restaurants: Italian, Japanese, and Chinese. I tried the Dim Sum Brunch at the Fu Lu Zu restaurant and I couldn’t recommend it more! I also had a sushi and sashimi platter at the Habachi (Japanese restaurant) on their first floor, which was soooo good! The pool and tennis courts are great places to relax and they even have a complimentary golf cart that takes you to the mall next door! For breakfast they have both an Asian and a western breakfast option… to be honest I only tried western, as I love my eggs and bacon in the morning! I also very much recommend visiting their spa! It is top notch and the ambience is guaranteed to leave feeling relaxed! In the evenings they also have live music for cocktail hour at the bar! That is a must and the Bartender Thy, is an absolute legend with the cocktails!

Dear Chris, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am truly delighted to hear that you had such a be sparked experience at Sofitel Phnom Penh Phokeethra, with the genuine excellence and warm hospitality offered by our team. I have already shared this comment to our Heartists. This will certainly brighten up their day and motivate them to keep up the good work. Thank you for taking the time to share your comment and I hope for the chance to have you and your family visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Great stay in a wonderful hotel.

トリップアドバイザーの評価 5.0/5

DanF4321 Couples - トリップアドバイザー認証口コミ

Wonderful stay. Le Bar was really nice. Sak makes an outstanding mojito and both Sak and Thy were very warm and friendly and the live music (piano and vocalist) very enjoyable. Also, enjoyed the very friendly pool service at the huge, quiet and peaceful pool and Srey in the Hachi Restaurant (which was our favorite) was delightful. Breakfasts were very good and plentiful. Staff is without exception friendly, warm and smiling and that is even with the Prime Minister in the Hotel.

Dear Value Guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! I am truly delighted to hear that you had such a be sparked experience at Sofitel Phnom Penh Phokeethra, with the genuine excellence and warm hospitality offered by our team. I have already shared this comment to our Heartists. This will certainly brighten up their day and motivate them to keep up the good work. Thank you for taking the time to share your comment and I hope for the chance to have you and your family visit this hotel again in the future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Average Hotel

トリップアドバイザーの評価 3.0/5

TouristAsia ビジネス - トリップアドバイザー認証口コミ

Just average - All restaurants closed at 5PM as no where to dine except bar. Room service doesn't answer phone while night prior room service food was terrible and served cold - pizza and pasta... Zero food in room which is standard for even Holiday Inn. This hotel is way over rated. I'm being nice by giving 3 stars.

Dear Mr. S, Greetings from Sofitel Phnom Penh Phokeethra! First I would like to start thanking you for choosing our hotel during your recent stay in Phnom Penh. I truly appreciate your feedback yet regret to hear that we fell short of your expectation. I have duly taken note of your comments. In regards of our restaurants it is correct they all open at 6pm every evening. Nevertheless upon request we are happy to open our door earlier as much as we can or we invite you to order with our room-service which is open 24h/24. Once again, thank you for sharing us with your valuable feedback, and truly looking forward to welcoming you back. Warm Regards, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

I was accused of smoking in the room.

トリップアドバイザーの評価 1.0/5

Bene P トリップアドバイザー認証口コミ

I am a platinum All-Accor member and it was my 2nd time staying at Sofitel Phnom Penh. This means that I have stayed in hotels for a significant amount of time so I am familiar with rules. However, I was accused of smoking in a non-smoking room. I was upgraded from a deluxe room with balcony to a junior suite with a very narrow terrace that you have to go through a sliding window/door to access it. When I arrived in the room, I immediately wanted to open the windows because it was locked so I requested them to open it for me. I also even asked for matchsticks. I was always stepping out to the terrace to smoke with the window/door shut so the smoke won't come inside. Also, instead of flicking the cigarette butts out of the terrace, I would put it off and throw in the rubbish bin inside my room. The next day, I received a letter from the reception slapping me with a USD200 penalty because I was reported to be smoking in the room. I called the reception and they told me that because they saw cigarette butts in the bin and there were packs of cigarettes on the TV console, for obvious reason. I explained to them and asked them if I am allowed to smoke at the terrace and they said yes. There was no apology at that time. I went to the reception the next day to express my disappointment and sought for an apology. Only then they apologized but also added that they smelled smoke in my room, which I then brushed off. Other than that, the staff at Club Milliseme and Do Forni are fantastic, friendly and just simply nice! Before they accused me of smoking inside the room, they should have checked if the window/door to the terrace was unlocked, which I knew they didn't do. I spilled beer on the terrace floor on my first night and I used the bathroom floor mat to wipe it off and left the mat there. It stayed there until I checked out.

Dear Mr. A, Greetings from Sofitel Phnom Penh Phokeethra! First I would like to start thanking you for choosing our hotel during your recent stay in Phnom Penh. I truly appreciate your feedback yet regret to hear that we fell short of your expectations. I am really sorry if there were some miscommunication and you felt offended. For your future visits, I have noted your preference and I would recommend our Luxury room, which offers a private balcony and comfortable seating area for smoking, ensuring a more pleasant and convenient stay. I will be happy to personally take care of your booking. We highly value your feedback and look forward to the opportunity to welcoming you back for an enhanced experience. Warm Regards, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 159 件のレビュー 9/10 雰囲気
  • 113 件のレビュー 9.1/10 朝食
  • 79 件のレビュー 9.4/10 清潔さ
  • 38 件のレビュー 5.8/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。