ラッフルズ ホテルル ル ロワイヤル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 590 件のレビュー

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92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 プノンペン, カンボジア

説明

ホテルのその他の情報

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

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ホテル所在地

ラッフルズ ホテルル ル ロワイヤル

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 プノンペン
カンボジア

GPS:11.576354, 104.918079

電話番号
ファックス +855 23 981 168

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  590 件のレビュー

トリップアドバイザーの評価  4.5/5  2,599 件のレビュー

2024エクセレンス認証

Overall disappointment given high expectations

トリップアドバイザーの評価 3.0/5

Mark T Couples - トリップアドバイザー認証口コミ

Disappointed with room size for a balcony suite - room too cluttered and not allowing proper movement around the room. WiFi around the pool is non-existent and poor in the room. Breakfast was cold and non-availability of items on both days ie we had to chase to have items replace. Bar food was cold and took 59 minutes to arrive so overall disappointment

Disaster

トリップアドバイザーの評価 1.0/5

Explore17905299694 トリップアドバイザー認証口コミ

Checked in on 31st. This is going to be a long and forgettable three-night stay. Don't miss Night 2 review. Gets interesting. The good: - Nothing The bad: - Almost everything. The bellman tampered with my suitcase. No reason or explanation was provided when I seriously questioned him. It's better to carry your luggage on your own. There is no consistent policy on payment. For a non-refundable booking where the app shows 100% of the stay has been paid for, they still needed full pre-authorization for full amount. When confronted, took an odd amount of $133.33 per night (they had mentioned $100 a night). Given welcome drink at check in, didn't even know what it was. Was neither told when served nor when asked. Was busy in arguing about pre-auth instead of following official policy. There was no status recognition, and no welcome letter for Accor Platinum members. They didn't even mention an upgrade until I asked (almost all categories of "rooms" were available to book at the time of check-in). Given four small pieces of chocolate. Other reviews show that guests received fruits, sweets, etc. No idea why the inferior treatment. There is no proper information on spa timings. The booklet in the room shows different timings than the actual ones. The pre-arrival mail team seemed uninterested in anything apart from upselling suite upgrades. Again, there was no status recognition there, even after I mentioned it. Maybe they don't care about loyalty. For someone spending close to $10,000 with the chain in an year, a simple thank you would do it, no need of a letter or anything. Expect the room to be turned down by this time of check in. Time was mentioned in mail. This is a basic service at Raffles, but that wasn't done here. No tour of the hotel was offered. The staff simply stated that the bar is near the lift and breakfast is served on the other side above or below some place (I can't even remember) and then whisked me to the room as if I were late to class in school. Night 2 Review:- Disappointment continues Absolutely disgusting breakfast experience, with no information on what could be made to order. My table had more of other people's drinks than mine due to improper service. The juices, I don't think, are freshly squeezed. It wasn't mentioned, and they didn't taste like it either (subject to correction here). The spa was good, but there was no mention of the 10% discount for diamond members (who cares about loyalty?). Yes, I'm diamond at the time of check in (mentioned as Platinum in the earlier review), I didn't check, the hotel obviously didn't care (why care about someone who has spent close to $12,000 at the chain this year). The room was made up well on time, and turndown service was done (thankfully). Some kind of drink (likely to be gin) in a glass was provided with tonic water that had been left open (tonic water is carbonated, as you know, the picture is self explanatory, so no use of it). In-room dining was a mixed bag. The food tasted good, but the question is, where do I put the tray and eat it? This is the first Raffles without cart service, I believe. There's absolutely no room to put the tray. It just doesn't fit anywhere. Even the person who brought it had no idea where to put it. The upgraded room is apparently called the Landmark King Pool View, which comes with butler service. But my butler seems to be missing in action, with no information provided. This is important as Raffles (just like the St. Regis) emphasizes its butler service as a brand differentiator (the first thing one sees when opening the website). I probably should have guessed the stay was going to be this bad when there was no pre-arrival preference sheet/form sent over via email (not sure if it's still something they do). Other Raffles hotels send an email with the subject "Raffles is expecting you." Interestingly, the hotel responds to five-star reviews quicker than a one-star one. It should be the other way around for a Raffles. I bumped into Mr. Thomas Bianco at the restaurant. He was aware of the ongoing issues that I was having. Thanks to him for hearing out what I had to say. If I hadn't run into him, it would have easily been more than 40 hours without even an acknowledgment of the problem.

Dear Explore17905299694, Thank you sincerely for sharing your detailed feedback regarding your experience with us. It was a pleasure to meet with you in person over your stay with us, allowing me the opportunity to apologize directly and better understand the multiple concerns you have encountered over your stay. I am deeply disappointed to hear of these issues and want to assure you that I will personally address each one with our team. Your feedback is invaluable to us, serving as a guide for improving the quality of our service and honoring the trust of our valued residents such as yourself. Please accept our apologies once again, as this experience does not reflect our standards. Should you have any additional observations, please feel free to reach out to me directly. On behalf of our entire team, thank you once more for your continued support and loyalty. We hope you have a memorable time in Phnom Penh and we are looking forward to welcoming you back upon your next visit in the new year. Yours sincerely, Dagmar Lyons General Manager

A great place in Phnom Penh

トリップアドバイザーの評価 5.0/5

Peter_Out Couples - トリップアドバイザー認証口コミ

Stayed for two nights, the welcome was excellent, the restaurants were both very good, we used the Le Phnom 1929 for breakfast and Le Royal for our evening meal. The room was really nice and well equipped, there was a treat as the bed was decorated with roses in a heart shape as it was our wedding anniversary while were away, there was also a cake in the room. There were chocolates and local sweets in the room on arrival. When we ate in the Le Royal we were also treat by the kitchen with a fruit platter with a candle! The Elephant Bar was a great venue and well stocked.

Dear Peter_Out, Thank you for sharing such a lovely review of your recent stay with us at Raffles Hotel Le Royal! It was our pleasure to celebrate your special anniversary with personalized touches like the roses, cake, and special treats, and we're delighted to hear that these details added to your experience. We’re thrilled you enjoyed dining at Le Phnom 1929 and Le Royal, as well as the unique ambiance of our iconic Elephant Bar. Your kind words inspire us to continue crafting memorable experiences, and we look forward to welcoming you back for more special moments in the future! Yours sincerely, Thomas Bianco Executive Assistant Manager

Superb and atmospheric must stay hotel!

トリップアドバイザーの評価 5.0/5

K3521BYtomm トリップアドバイザー認証口コミ

This is a brilliant, historic property with amazing location, superb restaurants including the breakfast and an incredible bar, all wrapped up with some very good service. I had a very minor issue with the sheets on my bed one of the evenings and the hotel dealt with it in such a brilliant way by all members of staff involved that I was truly thankful and grateful for their service and in future would always recommend this hotel to others and also I will always stay there on my visits to Phnom Penh in the future. In the customer service industry, to be able to turn an issue into a massive win for the hotel and for the customer is very hard indeed and this hotel managed to do that and more. What a great place and the Phnom Penh and Singapore Sling cocktails in the Elephant bar were definitely the best cocktails I ever tried.

Dear K3521BYtomm, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Raffles Hotel Le Royal and appreciated our historic charm and prime location. It's great to know that our team turned a minor issue into a memorable experience for you—providing exceptional service is our top priority, and your kind words affirm our commitment to excellence. I would like nevertheless, to personally apologize for the initial issues which should have been avoided. We’re also thrilled that you enjoyed our cocktails at the Elephant Bar; the Phnom Penh and Singapore Sling are indeed favorites! We can’t wait to welcome you back on your next visit to Phnom Penh for more unforgettable moments. Thank you for recommending us! Yours sincerely, Thomas Bianco Executive Assistant Manager

Fabulous!

トリップアドバイザーの評価 5.0/5

Brighid G トリップアドバイザー認証口コミ

Beautiful and incredible staff. My favorite hotel! Historical and so glamorous. Will come back again! So well located and chic. Delicious food. Super cool pool and bar. felt like movie stars there! Thank you for having us and taking such good care of us!

Dear brighidg2024, Thank you so much for your glowing review! We are thrilled to hear that you had such a fabulous experience at Raffles Hotel Le Royal. It warms our hearts to know that our beautiful property and dedicated Heartists made you feel like movie stars during your stay. We're delighted you enjoyed our historical charm, chic ambiance, and delicious food. Our team takes great pride in providing exceptional service, and your kind words will surely motivate them to continue their hard work. We look forward to welcoming you back for another memorable stay. Thank you for choosing us! Yours sincerely, Thomas Bianco Executive Assistant Manager

との提携 TripAdvisor

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  • 111 件のレビュー 8.6/10 朝食

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。