소피텔 마카오 앳 폰테 16 5성

고객 평점 (ALL 평가) 4.9/5 373 리뷰

소피텔 마카오 앳 폰테 16 - Image 1
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소피텔 마카오 앳 폰테 16 - Image 3
소피텔 마카오 앳 폰테 16 - Image 4
Rua do Visconde Paco de Arcos, 0 마카오, 마카오 특별 행정구, 중국

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호텔 추가 정보

  • 마카오의 유네스코 세계문화유산으로 등재된 역사적 지역까지 도보로 이동 가능한 최적의 입지.

  • 일부 객실은 천장부터 바닥까지 이어지는 창문을 통해 도시, 항구 또는 주강 전망을 제공합니다.

  • 맨션 스위트: 넓은 거실 공간과 자쿠지 욕조를 갖춘 객실.

  • 테라스와 조경된 정원 사이에 자리 잡은 두 개의 실외 수영장.

  • 프랑스의 예술적 삶의 방식과 마카오의 현지적 감각에서 영감을 받은 다이닝 및 레저 경험.

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호텔 위치

소피텔 마카오 앳 폰테 16

Rua do Visconde Paco de Arcos
0 마카오
마카오 특별 행정구, 중국

GPS:22.196944, 113.535833

전화
팩스 +853 8861 0018

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.9/5  373 리뷰

TripAdvisor 평가  4.6/5  7,083 리뷰

A Five-Star Feast!

트립어드바이저 평점 5.0/5

Sandra Nicole P TripAdvisor 인증 리뷰

Fantastic variety and everything tasted incredibly fresh. The service was quick to clear plates, and the dessert station was a highlight. Definitely coming back! A special thanks to the staff—Luisa, Mae, Brian, Chris, and Shirley—for their exceptional service. They truly made our dining experience memorable!

Club Lounge Service Below Sofitel Standard

트립어드바이저 평점 2.0/5

지원 김 TripAdvisor 인증 리뷰

The Sofitel Macau at Ponte 16 has a great location. The room was clean and comfortable, and housekeeping was outstanding – rooms were always perfectly refreshed after just a few hours away. However, the club lounge service fell short of expectations for a 5-star property. The female staff were consistently attentive, friendly, and professional. In contrast, some of the male staff often spoke in a rather stiff tone and at times lacked professionalism in their attitude. For example, one male staff member named Russell was seen making what appeared to be his own coffee using the guest bar machine while looking at his phone in front of guests, before heading to the back. The lounge also operates on a system where the next drink is only provided after the previous one is completely finished, which makes it difficult to enjoy a variety of beverages despite it being a lounge. Overall, the lounge experience was disappointing compared to the hotel’s other strong points.

Dear Guest, bonjour! Li Ho, thank you for choosing to stay at Sofitel Macau at Ponte 16 and for taking the time to share your detailed feedback with us. We highly value the experience of every guest and sincerely appreciate your recognition of our prime location, room cleanliness, and the outstanding performance of our housekeeping team. Regarding your comments about the Club Lounge service falling short of our brand standards, we deeply regret this and sincerely apologize. We have taken note of your feedback regarding the attitude and professionalism of some male staff members, particularly the specific incident you mentioned. This matter has been formally documented, and we will conduct an internal review followed by additional training to ensure that all team members consistently embody Sofitel's spirit of attentive, warm, and professional service. At the same time, we have noted your feedback on the beverage service arrangement in the lounge and will include this in our review of service procedures. We aim to explore ways to better balance operational efficiency with meeting our guests' individual preferences. Once again, thank you for your honest and constructive feedback, which provides important direction for our continuous efforts to improve service quality. Should you choose to stay with us again in the future, please feel free to share your expectations and suggestions directly with our management. We look forward to the opportunity to offer you a truly complete Sofitel experience. Wishing you all the best! Sincerely, Gest Relations Officer

Clean environment and great customer service

트립어드바이저 평점 5.0/5

Marivic B TripAdvisor 인증 리뷰

The food was great , the ambiance is Good and staff are friendly and approachable specially to Ms. Luisa, Ms. Michelle, Mr. Romeo and Mr. Chris..Thank you guys for your excellent service .We're surely come again.

❤️

트립어드바이저 평점 5.0/5

Katherine D TripAdvisor 인증 리뷰

I love the servers, food and atmosphere! Especially the Filipino servers Luisa, Mary, Michelle and Brian! Thank you so much kabayan!

Exceptional service

트립어드바이저 평점 5.0/5

Garlyn r TripAdvisor 인증 리뷰

Good food and attentive staff, thanks to Luisa for assisting me because im pregnant . And also mary and michelle. We will comeback with family and friends!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 5,223 리뷰 9.3/10 위치
  • 4,936 리뷰 8.2/10 객실
  • 5,922 리뷰 8.8/10 서비스
  • 55 리뷰 5.1/10 인터넷 가격
  • 1,871 리뷰 8.8/10 청결도
  • 1,772 리뷰 9.3/10 레스토랑
  • 1,027 리뷰 9.1/10 조식
  • 218 리뷰 9.4/10 음료

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