The Sebel Pinnacle Valley 4 yıldız

No welcome amenity given to Accor gold member. GSA was ok on check in, but other team member on the phone (sounded like older lady) was bit short when taling over the phone. She might be having bad mood or something? When asked about having just bit of late check out due to travelling with young kids, considering an Accor Gold member ( yes i know i am not Platinum or above, and I dont demand for like extensive late check out) she didnt even bother to at least check. Room attendant isnt going to do all rooms at once. At least she can allocate our room to be cleaned bit later? Unless our specific room is allocated for someone, but she didnt even bother checking at all. I TV in one of the rooms kept turning off after few minutes. Kettle was stained so badly, cant be used. When asked for replacement, they said that it would take a while as it was after hour request, which we didnt bother and ended up getting kettle from the other room (i booked 2 rooms). Dinner at the restaurant was average. It took so long for the food to come (more than 40 minutes). We saw other table who ordered similar dishes and came much later than us was served food so much earlier than us. Had to ask the staff to check on the food twice. Ordered steak to cook medium, but came up well done. Breakfast was quite expensive for what was offered. Not worth the money at all. Food wasnt topped up once run out. Advertised breakfast is until 10am, but barely any food available. Also, floor staff is collecting payment while we are having breakfast? Why cant they do that before we are seated or after meal? This in fact affected our breakfast experience as well. We were kind of annoyed and felt disturbed while having breakfast. Overall, it was an average experience. While we enjoyed the rooms that we had, with the service that we received and price paid, we would think twice to come back.

Ran out of toilet paper and tissues one evening. Could not find any in room. Rang reception 6.45pm only to have call answered by an off site 'reception' who said hotel reception closed and nothing they could do. Breakfast does not start until 8am - weird. Have never stayed in any hotel anywhere in the world with breakfast/coffee not availalbe by 7am on a week day - 7.30am at the latest. Sadly not much competition in Mansfield for decent accommodation.

Booked this as the reviews were OK and I was working in Mansfield for 4 days. Hold Platinum with ALL and on a pre arrival call the staff member was rude when I asked to check in at 2pm as I had to do 2 zoom calls. Told we DONT do early check in. Rang again the day prior and a helpful male said he would sort it. Arrived 2.20pm and was told rudely check in is 3pm! Explained I had spoken to someone and magically she found my room was ready. Asked if I had stayed previously and said no. Gave me a map for my room and was told nothing else other than I needed to book if I wanted dinner. Room acceptable and I was upgraded, bed fine, pillows cheap. Bottle of wine and note as welcome gift. Arrived back to room at 7pm on Wed and toilet paper had run out. Could not find any spare rolls in bathroom. Rang reception which transferred to an 'offsite reception' and was told that the reception was closed and nothing she could do but perhaps I could visit the restaurant and see if they could help. It was cold, pouring with rain so I thought well there was a box of tissues I could use. Only four tissues left in box and no spare box anywhere. This is meant to be a 4 star property. I was not told reception shut early as the previous night I saw it staffed. Spoke to staff the next morning and was told there was a toilet roll in the wardrobe! Bizarre and surely the off site reception could have told me that. Still no replacement tissue box anywhere. Opened the fridge on the last night to find a cheese plate. Crackers all soft so not sure how I was meant to know that it was there if there was no mention of it anywhere? I had no need to use the fridge. Went to reception 0750 this morning to check out and get breakfast/coffee all locked up. No staff in sight? Not sure why I could not get food at that time considering I had paid for breakfast in my rate. It was the most sub standard ALL property I have ever stayed in. Service appalling and not up to standard.

Great rooms, great restaurant and bar, great location. Love this place. Used the Sebel as our home base for lots of walks and day trips into the mountains, including Craig's Hut, Delatite Winery and the Cheviot Tunnel. Not to mention some of the wonderful local pubs and breweries near Mansfield.

First time at Sebel but it was such a good choice so I cannot Waite to go again next summer because the pool area is fantastic.