The Sebel Pinnacle Valley 4 stars

Name: The Sebel Pinnacle Valley - AccorHotels - ALL
Address: 1 Mimosa Drive, MERRIJIG, 3724, Australia
Telephone: +61357775788
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 607 reviews

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1 Mimosa Drive, 3724 MERRIJIG, Australia

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The Sebel Pinnacle Valley

Nestled in the Victorian High Country, half an hour from the Mt Buller ski fields and surrounded by rivers, mountains and wineries, The Sebel Pinnacle Valley is an ideal holiday destination all year round. Located three hours from Melbourne city, this con temporary resort offers stylish self contained apartments, plus a restaurant, bar and pool. Guests enjoy easy access to a range of outdoor activities, including skiing in winter and bushwalking in the warmer months.

Wineries, horseriding, snow skiing, helicoptor and 4WD tours, golf, local produce, bush walking, historical landmarks and the stunning High Country....just waiting to be discovered. Our local staff are happy to plan your unique adventure.

The team at The Sebel Pinnacle Valley look forward to welcoming you to our High Country Resort. If we can do anything to make your stay more comfortable, please reach out to me directly on dushy.wanigatunga@accorvacationclub.com.au

Dushy Wanigatunga, Hotel Manager

ALLSAFE approved hotel

Hotel extras

Activities including mini-golf, tennis, volleyball
Fitness centre with Peloton Bike
Lake with rowboats and fishing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Studio

Studio 1 King Bed

2 persons
19 m² / 204 sq ft

Bedding 1 x King size bed(s)
Views: Garden View

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Hotel location

The Sebel Pinnacle Valley

1 Mimosa Drive
3724 MERRIJIG
Australia

GPS:-37.108305, 146.338194

+61 3 5777 5788

+61 3 5777 5736

Mansfield Zoo

Zoo

Access: 25 km / 15.534 mi 20 min drive

Taxi

150 AUD 150 AUD

Hotel services

Check-in from 03:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

PEAKS

Peaks Restaurant at Pinnacle Valley serves the best locally sourced produced in a stunning Victorian High Country setting.

Our guest reviews

Relaxation

Rex Couples - 9/18/2023 Confirmed reviews ALL

awesome stay, great meal, excellent and attentive service from Reception Staff went out of her way to assist with next stay in a couple of weeks.

Less than ideal

Sophie M Couples - 9/17/2023 TripAdvisor review

Our stay at this resort left much to be desired. There were several notable shortcomings: 1. No minibar or vending machine. This should be made clear on the website as the nearest shop is a 20min drive. 2. Long walk to the restaurant and no room service. 3. Surprisingly, no bath mat provided. 4. Check in process was less than warm, which was disappointing. Reception staff had no people skills. 5. There was no restaurant drinks menu in the room. 6. Inadequate lighting with only one reading light. 7. The restaurant’s food quality was average at best. 8. Limited menu options, with no pasta dish or burger available. 9. The room was uncomfortably warm upon arrival, with the heater running unnecessarily. 10. While seated by the restaurant fire, we received no service. 11. Room not made up daily On a positive note, the young staff from overseas were attentive throughout our stay. The location was picturesque and the resort interior was stylish and cosy.

Dear Sophie, Thank you for taking the time to write about your experience at the resort. I would like to sincerely apologise for the shortcomings that you experienced throughout your stay. In particular the check-in process, attention to linen in your room, lack of service by the fireplace and quality and variety of food in the restaurant. It is very disappointing for me to hear this, as we pride ourselves on offering a very personailised level of service to all our guests, which we have clearly missed on this occasion. I have made note of your comments on the availability of services and access to facilities and I will ensure that we highlight this better for our guests. I am very sorry that the team did not offer you any assistance with providing a drinks menu, transport to the restaurant and an option to have your meals in the room. I am glad that you had positive interactions with our overseas staff and I will be sure that pass this feedback onto them. Thank you again for your feedback, although this is not the level of service that we aspire to provide our guests, it will help improve our offerings and service for the future. I hope that we have an opportunity to welcome you back to have a more enjoyable stay with us. Kind regards, Dushy Wanigatunga General Manager

Good stay

Anonymous Friends - 9/16/2023 Confirmed reviews ALL

Pleasant

Relaxing with great views

Grazia Couples - 9/16/2023 Confirmed reviews ALL

Relaxing with something new to see every where you turn

Amazing Property

Tracey Couples - 9/14/2023 Confirmed reviews ALL

The grounds of this property are like being in heaven the photos don't do it justice.

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Web-users rating

Other web-users rate our hotel

125 reviews 9.6/10 Location
252 reviews 8.8/10 Room
279 reviews 9.1/10 Service
9 reviews 5.2/10 WiFi
148 reviews 7.1/10 Food
85 reviews 8.6/10 Comfort
67 reviews 8.5/10 Cleanliness
63 reviews 9.1/10 Vibe

Our other establishments nearby

Peppers Marysville

TripAdvisor rating 4.5/5 (3060 reviews)

At 68.907 km

See the hotel

All our hotels in Merrijig

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.