Dear Cassie, Thank you so much for sharing your wonderful feedback following your Father’s Day weekend with us! We are absolutely delighted to hear that you and your family had such an incredible weekend with us. It is fantastic to know that you enjoyed our facilities, found everything clean and beautiful, and most importantly, felt so welcomed and well looked after by our team. A special thank you for recognizing Scott and Nina from our restaurant team. We are particularly pleased to hear that they went above and beyond to make your family feel comfortable and were so accommodating with your young children. We will certainly share your lovely comments with them. Receiving a 100/100 across every aspect of your stay and a 10/10 recommendation truly means a lot to our entire team. Knowing that you are already looking forward to returning is the best feedback we could receive! We look forward to welcoming you and your family back to Sebel Pinnacle Valley Resort for another memorable High Country getaway. Warm regards, Lukas Astudillo Assistant Resort Manager

Dear Gordon, Thank you for taking the time to share your wonderful feedback following your stay with us We are delighted to hear that you enjoyed your accommodation, the beautiful views around the property, and our convenient location. It is particularly pleasing to see the excellent scores you have given across your stay and to know that you would highly recommend us. Your kind comments about our team are greatly appreciated. We are especially pleased to hear that you received a friendly welcome from all our staff, and we will make sure your feedback is shared with the team. It is also wonderful to know that our Accor Vacation Club staff were so helpful during your booking experience. We look forward to welcoming you back to Sebel Pinnacle Valley Resort for another enjoyable High Country getaway. Warm regards, Lukas Astudillo Assistant Resort Manager

Dear Bronwyn, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you otherwise enjoyed your time at Sebel Pinnacle Valley Resort and that you found our team helpful, with a special mention of Kellie. We will certainly pass your kind recognition on to her. We appreciate you highlighting the lighting configuration in the accessible suite. Your comments regarding having the switches located only at the entrance, particularly when moving between different flooring surfaces at night, are very valuable. We also understand your point about having independent lighting controls for the bedroom and lounge, as this would provide greater flexibility and comfort for guests sharing the suite. We will raise this feedback with our maintenance and management teams for consideration. We also appreciate your comments regarding our sustainability practices. We are pleased that you were happy to participate in our towel and linen-saving initiatives, and we understand your point that this should not prevent essential services such as rubbish removal and the replenishment of tea and coffee supplies. We will review how we can balance our sustainability initiatives with guests' expectations for convenience and comfort. Finally, thank you for highlighting the WiFi speed. We understand how important a reliable and fast connection can be, and your feedback will be taken into consideration as we continue to look at opportunities to improve our connectivity. Thank you again for your constructive feedback. Comments such as yours help us identify practical improvements that can make a genuine difference to our guests' experience. We hope to have the pleasure of welcoming you and your family back to the resort in the future. Warm regards, Lukas Astudillo Assistant Resort Manager

Dear Wayne, Thank you for taking the time to share your feedback following your stay at Sebel Pinnacle Valley Resort. We are pleased to hear that you enjoyed our great location and found your accommodation comfortable and clean. We also appreciate your positive comments about your overall stay and your willingness to recommend us. We are, however, sorry to hear that you felt uncomfortable with being approached multiple times regarding the Accor presentation. We understand that being asked on three separate occasions can feel excessive, particularly when you have already indicated that you are not interested. Your feedback is important to us, and we will reinforce with the relevant team the importance of respecting our guests' preferences and ensuring that any follow-up is appropriate and not intrusive. Our intention is always to offer the opportunity rather than detract from our guests' holiday experience. We also appreciate your comments regarding the electric vehicle charging bays. We understand your concern that four parking spaces are designated for EV charging and that, when these spaces are not being used, they may appear unavailable to other guests. We will certainly pass your suggestion regarding the location of these spaces on to the relevant team for consideration. As EV adoption continues to grow, we also need to balance the current needs of our guests with future demand for charging facilities. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards, Lukas Astudillo Assistant Resort Manager

Dear Alan, Thank you for taking the time to share your feedback following your stay with us We are delighted to hear that you had a comfortable and enjoyable stay and that you were happy with your experience overall. It is wonderful to see your positive scores for your accommodation and cleanliness, as well as your recognition of our team. Our peaceful location in the Victorian High Country is certainly one of the features that makes the resort special, although we appreciate that being away from the main town areas can feel a little isolated for some guests. We hope you were able to enjoy the tranquility, fresh mountain air and beautiful surroundings during your visit. Thank you also for your positive feedback regarding the WiFi and for your support as an ALL Classic member. We truly appreciate your recommendation and hope to welcome you back for another relaxing getaway in the future. Warm regards, Lukas Astudillo Assistant Resort Manager

Dear Shashwat, Thank you for taking the time to provide such detailed feedback following your family stay with us While we are pleased to hear that you found your stay comfortable and that you were satisfied with your arrival, accommodation cleanliness, check-out, WiFi and sustainability efforts, we are genuinely disappointed that several aspects of your experience fell short of the standards we aim to provide, particularly as an ALL Platinum member. Please accept our sincere apologies for the delays and inconsistencies you experienced with our restaurant service. Receiving your coffees at significantly different times, waiting 40 minutes for your meal, and ultimately receiving food that was cold is certainly not the experience we want our guests to have. We also acknowledge your comments regarding the limited menu and the milk not being replenished at the tea station. Your feedback has been shared with our Food & Beverage leadership team so we can review both our service processes and resourcing during busy periods. We also apologise for the inconvenience regarding your request for tea bags outside our housekeeping operating hours. We understand that, while this may seem like a small request, having to wait until the following morning was frustrating and impacted your experience. Our resort operates with a dedicated housekeeping team during set daytime hours, but we recognise the importance of ensuring guests can access basic amenities and assistance outside those hours. We will review how we can better support these requests when housekeeping is unavailable. Regarding the chalet configuration, we appreciate your feedback about the single bathroom in our six-person chalets. We understand that this can be challenging for larger families and appreciate you highlighting this consideration for future guests. Your comments are extremely valuable to us, as they highlight areas where we need to improve. We hope that, despite the shortcomings you experienced on this occasion, we will have the opportunity to welcome you and your family back and provide the level of service and experience you should reasonably expect from a Sebel resort. Warm regards, Lukas Astudillo Assistant Resort Manage

Dear Matthew, Thank you so much for taking the time to share your lovely feedback and for rating your overall experience 90/100. We’re delighted to hear that you enjoyed our beautiful location, found your room very comfortable and appreciated the cleanliness of the resort. It’s also wonderful to know that our team helped make your stay memorable. I’m especially grateful for your kind words and for mentioning Paula, Elisa, our restaurant team member (Scott), and myself. It was an absolute pleasure to welcome you and your family, and I’m very happy to know that we were able to contribute to such a positive experience. We’re sorry to hear that the air conditioning was noisier than expected. We appreciate you bringing this to our attention and will have the unit checked by our maintenance team to determine whether any servicing or further action is required. We also appreciate your feedback regarding the breakfast selection. We’ll share this with our Food & Beverage team as we continue to look for ways to improve our offering. Thank you again for your wonderful comments and for your 9/10 recommendation. We truly appreciate your support as an ALL Gold member and hope to have the pleasure of welcoming you and your family back to The Sebel Pinnacle Valley in the future. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Rohan, Thank you for taking the time to share your honest feedback and for returning to The Sebel Pinnacle Valley on several occasions. We truly appreciate your continued support and understand how meaningful it is to hear when a returning guest feels that some of the touches that once made their stays special are no longer as noticeable. We’re pleased that you continue to enjoy our beautiful grounds and location, and it’s wonderful to hear that members of our team are still making a positive impression. We’ll be sure to share your kind comments with the F&B team. At the same time, we’re sorry to hear that your recent experience did not provide the same level of value or attention to detail that you remember from previous stays. We understand that when the price of a stay increases, expectations around the overall experience naturally increase as well. Your comments are important to us, particularly as a returning guest, and will be shared with the relevant teams. We also sincerely apologize for the poor Wi-Fi experience. A score of 30/100 is certainly below the standard we aim for, and we understand your frustration regarding both the ease of access and connection speed. We’ll ensure this feedback is raised with the relevant team for further review. Thank you again for your honest feedback and for continuing to choose The Sebel Pinnacle Valley. We genuinely hope to have the opportunity to restore the level of experience that you have enjoyed with us in the past and provide you with a stay that once again feels worthy of your continued support. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Adam. Thank you so much for taking the time to share your wonderful feedback and for rating your overall experience 100/100! We’re absolutely delighted to hear that you enjoyed your four-night stay and found The Sebel Pinnacle Valley to be the perfect base for your snowboarding trip to Mt Buller. It’s fantastic to know that you loved the accommodation, location and, most importantly, the service provided by our team. We’re especially pleased to see Teisha recognized for her assistance at reception. We’ll be sure to share your kind words with her, as well as with our restaurant team. It’s always wonderful to know that our team members helped make your stay more enjoyable. We’re sorry, however, about the Wi-Fi issue upon arrival. We understand how frustrating it must have been to have no Wi-Fi during your first evening, particularly after travelling and arriving at 5:06pm. We appreciate your understanding regarding the timing and the fact that the issue could not be attended to until the following day, but we recognize that this was not ideal and apologize for the inconvenience caused. Thank you again for your fantastic feedback and your 10/10 recommendation. We look forward to welcoming you and your family back to The Sebel Pinnacle Valley for another great snow season! Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Tina & a. Thank you so much for your wonderful feedback a. for rating your stay 100/100! We’re absolutely delighted to hear that you loved your stay with us a. enjoyed the beautiful views, abundant wildlife a. the cozy atmosphere created by our fireplaces throughout the resort. It’s fantastic to know that you found your apartment well-appointed a. spotless, a. that the booking a. arrival experience were smooth a. hassle-free. We’re especially pleased to see Scott a. Nini recognized for their friendly a. helpful service. We’ll be sure to share your kind words with them, as recognition like this means a great deal to our team. Thank you also for your 10/10 recommendation a. for choosing The Sebel Pinnacle Valley as an ALL Classic member. We’re thrilled that you had such a memorable experience a. look forward to welcoming you back to the High Country for another wonderful stay. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Michaele, Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We’re delighted to hear that you enjoyed your two-bedroom apartment and found it to be a brilliant accommodation for your family stay. It’s also wonderful to see that you rated the accommodation 100/100 and that you would recommend us with a 9/10 score. We appreciate you bringing the cleanliness of the bedside lamps to our attention. We apologies that these were not cleaned to the standard we expect, and we’ll share your feedback with our housekeeping team to ensure these details receive the appropriate attention during room inspections. We also appreciate your comments regarding the Wi-Fi speed. We understand how important a reliable and fast connection can be, and we’ll pass your feedback on to the relevant team as we continue to look for opportunities to improve this service. Thank you again for choosing The Sebel Pinnacle Valley and for your continued support as an ALL Platinum member. We hope to welcome you and your family back for another enjoyable stay in the High Country. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Georgina, Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We’re pleased to hear that you enjoyed the apartment and that our team made a positive impression, receiving a fantastic 100/100 rating. We also appreciate your feedback regarding breakfast and your preference for having one or two à la carte options available. We’ll share this suggestion with our Food & Beverage team for consideration. We’re sorry to hear about the condition of the mattress. We understand how important a comfortable bed is to a good night's sleep, and we appreciate you bringing the deep grooves to our attention. We’ll ensure this feedback is passed on to our housekeeping and maintenance teams so the mattress can be inspected and the appropriate action taken. Thank you again for your constructive feedback. We’re glad that you enjoyed the apartment overall, and we hope to have the opportunity to welcome you and your family back to The Sebel Pinnacle Valley for an even more comfortable stay. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear James, Thank you for taking the time to share your detailed feedback and, most importantly, for choosing The Sebel Pinnacle Valley for your fifth stay with us. It means a great deal to know that you continue to return and enjoy the beautiful surroundings, fresh air, wildlife and walking opportunities that make the High Country so special. We’re delighted to hear that you have enjoyed staying in both our chalets and apartments over the years, and that our team has consistently made you feel welcome. It’s wonderful to see our entire team recognized for being friendly and helpful, and we’ll be sure to share your kind words with them. We’re sorry, however, that your experience at Peaks Restaurant was disappointing on this occasion. Receiving a meal that was not served at the appropriate temperature is certainly not the standard we aim for, and we’ll share your feedback with our Food & Beverage team for follow-up. We also understand how frustrating the noise from the apartment above must have been, particularly when you were trying to relax, have a conversation or watch television. While some level of noise can unfortunately occur between guests, we appreciate that this was disruptive and will share your comments with our team so we can be more mindful of noise levels and respond where possible. We also appreciate your comments regarding your room preferences. We understand why interconnecting rooms and balconies are particularly important when travelling with family or friends. While we always do our best to accommodate these requests, we appreciate your understanding that balconies and specific room configurations are subject to availability. We’re pleased that, despite these issues, you were still able to enjoy your stay and everything that surrounds us here at Pinnacle Valley. Your comments about our sustainability practices are also greatly appreciated, and it’s fantastic to see you recognize the benefits of our approach to reducing unnecessary linen and towel changes. Thank you again for your continued support and for making The Sebel Pinnacle Valley part of your holidays for the fifth time. We look forward to welcoming you back for stay number six and hope it will be another wonderful experience. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Philip, Thank you so much for your fantastic feedback and for rating your stay 100/100! We’re delighted to hear that you had an excellent family stay with us and that every aspect of your experience, from booking and check-in through to your accommodation, cleanliness, team and check-out, received a perfect score. It’s also wonderful to see your 10/10 recommendation. We appreciate your practical feedback regarding the kitchen equipment. We’ll share your comments about the need for additional cutlery and sharper preparation knives with our relevant team for consideration. We also note your feedback regarding the Wi-Fi, which received a lower score. We understand how important a reliable connection can be during a stay and will continue to monitor and improve this service where possible. Thank you again for choosing The Sebel Pinnacle Valley and for sharing your feedback. We look forward to welcoming you and your family back for another excellent stay! Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Ann M., Thank you so much for your wonderful feedback and for rating your stay 100/100! We’re absolutely delighted to hear that you enjoyed our beautiful location, stunning accommodation and, most importantly, the wonderful service provided by our team. It’s fantastic to see that every aspect of your stay, from booking and check-in through to breakfast, cleanliness, Wi-Fi and check-out, received a perfect score. We’re especially pleased to see Ninni and Lisa recognized for their contribution to your stay. We’ll be sure to share your kind words with them, as recognition like this means a great deal to our team. It’s also wonderful to know that you appreciated our sustainability efforts during your stay. We’re very proud of the work we continue to do in this area. Thank you again for choosing The Sebel Pinnacle Valley and for your 10/10 recommendation. We look forward to welcoming you and your family back to the High Country for another fantastic stay! Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Donna, Thank you for taking the time to share your detailed feedback with us and for rating your overall experience 70/100. We’re pleased to hear that you enjoyed the spacious and clean Deluxe Suite, the comfortable bed, well-equipped kitchen and lovely balcony. It’s also wonderful to know that our team was pleasant and helpful throughout your stay, particularly Teisha, who assisted with correcting your booking dates. We’ll be sure to share your kind recognition with her. We’re sorry, however, to hear about the used band aid in the draining rack. While you found the rest of the suite to be very clean, we completely understand how something like this can create a negative first impression. We have shared this feedback with our housekeeping team to reinforce the importance of checking all areas of the room thoroughly before a guest’s arrival. We also appreciate your comment regarding the lack of a chopping board in the kitchen and will pass this on to the relevant team for consideration. We’re sorry that noise from neighboring guests affected your second night. While we understand that some level of noise can unfortunately occur between guests, we appreciate how this can impact your ability to relax and enjoy your stay. Thank you again for your constructive feedback and for recognizing the efforts of our team. We’re pleased that you enjoyed many aspects of your stay and hope to have the opportunity to welcome you back to The Sebel Pinnacle Valley for an improved experience next time. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Gemma, Thank you so much for your wonderful feedback and for rating your stay 100/100! We’re absolutely delighted to hear that The Sebel Pinnacle Valley was the perfect little getaway for your family. It’s fantastic to know that you enjoyed our pool, spa, sauna and games room, and that these facilities were a hit with the kids after a big day in the snow. We’re also pleased that you found your accommodation comfortable and appreciated the complimentary laundry facilities. We know how helpful access to laundry and drying facilities having can be after a family snow trip! It’s wonderful to hear that you found the resort extremely clean and that you enjoyed our breakfast. We’re especially touched by your lovely comments about the member of our breakfast team who made your mornings brighter. Although we don’t have her name, we’ll certainly share your kind words with the breakfast team so they can help identify her and make sure she receives the recognition she deserves. Thank you again for your fantastic feedback and for your 10/10 recommendation. We’re thrilled to know you would happily stay with us again, and we look forward to welcoming you and your family back to The Sebel Pinnacle Valley for another memorable snow getaway! Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Majot, Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We’re delighted to hear that you enjoyed the spacious and comfortable accommodation, as well as the beautiful views from your room. It’s also wonderful to know that our team was helpful throughout your stay. We’re especially pleased that you mentioned Alana Liddell as a special contributor to your experience. We’ll be sure to share your kind recognition with Alana, as feedback like this is always greatly appreciated by our team. We also appreciate your positive ratings across the various aspects of your stay, including cleanliness, breakfast, Wi-Fi and our arrival and departure experience. Your feedback regarding sustainability is also valuable as we continue to look for ways to improve our environmental initiatives. Thank you again for choosing The Sebel Pinnacle Valley and for your 9/10 recommendation. We hope to have the pleasure of welcoming you and your family back to the High Country for another enjoyable stay. Kind regards, Lukas Astudillo Assistant Resort Manager