The Sebel Pinnacle Valley 4 stars

Customer review rating (ALL Rating) 4.7/5 607 reviews

The Sebel Pinnacle Valley - Image 1
The Sebel Pinnacle Valley - Image 2
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The Sebel Pinnacle Valley - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Activities including mini-golf, tennis, volleyball

  • Fitness centre with Peloton Bike

  • Lake with rowboats and fishing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Studio

Studio 1 King Bed

  • 2 persons
  • 19 / 204 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View

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Hotel location

The Sebel Pinnacle Valley

1 Mimosa Drive
3724 MERRIJIG
Australia

GPS:-37.108305, 146.338194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PEAKS

Peaks Restaurant at Pinnacle Valley serves the best locally sourced produced in a stunning Victorian High Country setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  607 reviews

TripAdvisor Rating  4.5/5  468 reviews

Relaxation

Customer review rating 5.0/5

Rex Couples - Confirmed reviews ALL

awesome stay, great meal, excellent and attentive service from Reception Staff went out of her way to assist with next stay in a couple of weeks.

Less than ideal

TripAdvisor rating 2.0/5

Sophie M Couples - TripAdvisor review

Our stay at this resort left much to be desired. There were several notable shortcomings: 1. No minibar or vending machine. This should be made clear on the website as the nearest shop is a 20min drive. 2. Long walk to the restaurant and no room service. 3. Surprisingly, no bath mat provided. 4. Check in process was less than warm, which was disappointing. Reception staff had no people skills. 5. There was no restaurant drinks menu in the room. 6. Inadequate lighting with only one reading light. 7. The restaurant’s food quality was average at best. 8. Limited menu options, with no pasta dish or burger available. 9. The room was uncomfortably warm upon arrival, with the heater running unnecessarily. 10. While seated by the restaurant fire, we received no service. 11. Room not made up daily On a positive note, the young staff from overseas were attentive throughout our stay. The location was picturesque and the resort interior was stylish and cosy.

Dear Sophie, Thank you for taking the time to write about your experience at the resort. I would like to sincerely apologise for the shortcomings that you experienced throughout your stay. In particular the check-in process, attention to linen in your room, lack of service by the fireplace and quality and variety of food in the restaurant. It is very disappointing for me to hear this, as we pride ourselves on offering a very personailised level of service to all our guests, which we have clearly missed on this occasion. I have made note of your comments on the availability of services and access to facilities and I will ensure that we highlight this better for our guests. I am very sorry that the team did not offer you any assistance with providing a drinks menu, transport to the restaurant and an option to have your meals in the room. I am glad that you had positive interactions with our overseas staff and I will be sure that pass this feedback onto them. Thank you again for your feedback, although this is not the level of service that we aspire to provide our guests, it will help improve our offerings and service for the future. I hope that we have an opportunity to welcome you back to have a more enjoyable stay with us. Kind regards, Dushy Wanigatunga General Manager

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Pleasant

Relaxing with great views

Customer review rating 4.5/5

Grazia Couples - Confirmed reviews ALL

Relaxing with something new to see every where you turn

Amazing Property

Customer review rating 4.5/5

Tracey Couples - Confirmed reviews ALL

The grounds of this property are like being in heaven the photos don't do it justice.

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Other web-users rate our hotel

  • 125 reviews 9.6/10 Location
  • 252 reviews 8.8/10 Room
  • 279 reviews 9.1/10 Service
  • 9 reviews 5.2/10 WiFi
  • 148 reviews 7.1/10 Food
  • 85 reviews 8.6/10 Comfort
  • 67 reviews 8.5/10 Cleanliness
  • 63 reviews 9.1/10 Vibe

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