The Sebel Pinnacle Valley 4 stars

Dear Chito A., First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey. We are absolutely delighted to hear that you and your family had such a wonderful stay at The Sebel Pinnacle Valley Resort. At The Sebel Pinnacle Valley Resort, we truly value every piece of feedback we receive from our guests, and it is incredibly rewarding to know that your experience exceeded your expectations. Receiving a perfect score and knowing that you would recommend us to your friends is one of the greatest compliments our team can receive. We are especially pleased to hear that you enjoyed our beautiful location, with its close proximity to both Mt Buller and Mt Stirling, as well as the comfort of your accommodation, the cleanliness of the resort, and the warm hospitality provided by our team. Paula will be especially delighted to receive your kind recognition. Your thoughtful comments about her friendly and informative service will certainly be shared with her, and I know she will be thrilled to know that she contributed to making your stay so enjoyable. On behalf of the entire team at The Sebel Pinnacle Valley Resort, thank you once again for choosing to stay with us. We truly appreciate your trust and loyalty and look forward to welcoming you and your family back for another memorable stay in the near future. Kind regards, Lukas Astudillo Soza Assistant Resort Manager

Dear Aadi, First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey. We are truly delighted to hear that you and your family had such an enjoyable stay at The Sebel Pinnacle Valley Resort. At The Sebel Pinnacle Valley Resort, we greatly value every piece of feedback we receive from our guests, and it is incredibly rewarding to know that your experience was so positive. Reading that you are already looking forward to returning is one of the greatest compliments our team can receive. We are especially pleased to hear that you enjoyed the quality of our service, our resort amenities, the recently refurbished facilities, and the spaciousness and quality of your accommodation. Feedback such as yours is a wonderful reflection of the dedication and hard work our team puts into creating memorable experiences for every guest. On behalf of the entire team at The Sebel Pinnacle Valley Resort, thank you once again for choosing to stay with us. We truly appreciate your trust and look forward to welcoming you and your family back for another memorable stay in the near future. Kind regards, Lukas Astudillo Soza Assistant Resort Manager

Dear Sarah, First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey. At The Sebel Pinnacle Valley Resort, we truly value every piece of feedback we receive from our guests, as it helps us continually improve the experience we provide. While we are pleased to hear that you enjoyed your accommodation and our resort amenities, we are genuinely sorry to learn that the heating in your room did not perform as expected during your stay. Please accept our sincere apologies for the discomfort this caused you and your family, particularly knowing that your son was sleeping in the lounge area and that you were unable to adequately heat both spaces at the same time. We understand how important a warm and comfortable room is, especially during the colder months, and we regret that this impacted your stay. Your comments have been shared with our Maintenance team so that the operation of the air conditioning units in our apartments can be thoroughly reviewed. We will also use your feedback as part of our ongoing commitment to improving both our facilities and the overall guest experience. On behalf of the entire team at The Sebel Pinnacle Valley Resort, thank you once again for choosing to stay with us. We sincerely appreciate your feedback and hope to have the opportunity to welcome you and your family back in the future, providing you with the comfortable and enjoyable stay you rightfully expect. Kind regards, Lukas Astudillo Soza Assistant Resort Manager

Dear Romika, First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey. We are absolutely delighted to hear that you had such a wonderful stay at The Sebel Pinnacle Valley Resort. As a team, we truly value every piece of feedback we receive from our guests and knowing that your experience exceeded your expectations is incredibly rewarding for all of us. It was especially heartwarming to read your kind comments about the comfort of your accommodation and the warm hospitality you received throughout your stay. I will personally share your wonderful feedback with Kellie and William, who will be delighted to know that their flexibility, dedication, and genuine care helped make your stay such a memorable one. We are also thrilled to hear how much you enjoyed your dining experience. Your compliments regarding both the quality of the food and the exceptional service mean a great deal to our Food & Beverage team. Jen and Julia will be especially grateful for your thoughtful recognition, and I know they will be delighted to hear that their warm and friendly service made you feel genuinely valued. On behalf of everyone at The Sebel Pinnacle Valley Resort, thank you once again for choosing to stay with us. We truly appreciate your trust and your recommendation, and we look forward to welcoming you and your family back for another memorable stay in the near future. Kind regards, Lukas Astudillo Soza Assistant Resort Manager

Dear Alastair, First and foremost, I would like to sincerely thank you for taking the time to complete our guest satisfaction survey. We are delighted to hear that you and your family had an enjoyable stay at The Sebel Pinnacle Valley Resort. At The Sebel Pinnacle Valley Resort, we truly value every piece of feedback we receive from our guests, and it is always rewarding to know that we have contributed to a positive and memorable experience. We are especially pleased to hear that you enjoyed our convenient location and that your family was allocated two well-appointed rooms conveniently located across the hall from one another. It is also wonderful to know that you found your accommodation clean, tidy, and comfortable, allowing you to fully enjoy your stay with us. On behalf of the entire team at The Sebel Pinnacle Valley Resort, thank you once again for choosing to stay with us. We sincerely appreciate your trust and look forward to welcoming you and your family back for another memorable stay in the future. Kind regards, Lukas Astudillo Soza Assistant Resort Manager