The Sebel Pinnacle Valley 4 stars

Customer review rating 4.7/5 2,833 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Sebel Pinnacle Valley
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+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
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  • I can use my Rewards points

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Indoor Spa & Sauna

  • Activities including mini-golf, tennis, volleyball

  • Fitness centre

  • Lake with rowboats and fishing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundromat
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Rowing (Nearby)
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

The Sebel Pinnacle Valley

1 Mimosa Drive
3724
merrijig
australia

Tel: +61357775788

Fax: (+61)3/57775736

Check-in from 15h00

Check out up to 10h00

  • By plane

    TULLAMARINE At 200km / 124.29 miles

GPS :-37.108305, 146.338194

Our accommodations

Studio 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone
Studio

Our restaurants and bars

PEAKS

Type of cuisine: Regional

Peaks Restaurant at Pinnacle Valley has a comfortable bar and lounge area with an open fireplace. Alfresco dining in summer with a stunning backdrop of Mt Buller in winter.

Menu (PDF)

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 260

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
The Sebel Pinnacle Valley

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,833 reviews

tripadvisor

TripAdvisor Rating 4.5/5

433 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful relaxing place.

Customer review rating 4.7/5

Petra Couples - 01/08/2020 Confirmed reviews ALL

Originally booked a week for my son who couldn’t go because of covid. My husband and I stayed and enjoyed the scenery and the lovely restaurant. Rooms are lovely and the area is beautiful. Staff are friendly and very accomodating.

A wonderful venue and area to stay at

Customer review rating 4.7/5

Mal B. Couples - 30/07/2020 Confirmed reviews ALL

Comfortable and relaxing

The perfect family getaway

Customer review rating 4.7/5

Ali Families - 28/07/2020 Confirmed reviews ALL

We had a wonderful time. Staff were amazing. Rooms were clean and beds were very comfortable. Beautiful mountain views to enjoy a wine and watch the sunset. Highly recommended. We hope to come back again

Serenity

Customer review rating 4.7/5

Trudi M. Families - 21/07/2020 Confirmed reviews ALL

Lovely couple of nights away amid COVID chaos. Not far from Mt Buller ski village or Mansfield in the other direction. Friendly staff, neat clear accommodation, we Dinner at the restaurant, breakfast included very generous and excellent value for money. Great spot we'll be back!

Have visited several times before and is a well located resort with easy access to day activities.

Customer review rating 4.7/5

Andrew R. Families - 20/07/2020 Confirmed reviews ALL

Quiet, room and cleaning prior to arrival excellent. Only downside was restaurant experience: medium rare steak was grisly & chewy, and the pork schnitzel had far too much crumb on it and made it almost tasteless.

Dear Andrew, Thank you for choosing to come and stay at our resort. It was a pleasure to have yourself and your family stay with us. I am sorry to see that our restaurant did not meet your expectations. I will pass your words on to our Head Chef and Food and Beverage Team Leader. We hope to see you back again. Sincerely, Teagan

Oasis in the COVID19 lockdown desert

Customer review rating 4.7/5

Brendan Families - 19/07/2020 Confirmed reviews ALL

We're with the Accor Vacation Club. Stayed in a one BR with my wife; Teenage kids stayed in a studio. Original 4 nights was extended to the rest of the week after lockdown was announced in Melbourne. We love the friendly service and comfort that Sebel Merrijig consistently provides in a beautiful section of the Victorian Alps. We continue to enjoy use of Accor Plus for discounted meals, which makes the decision to dine at the restaurant a no-brainer. Happy to see that wifi is finally available in the accommodation section of the resort - previously, our only criticism. Also pleased to see that the resort takes COVID-19 precautions seriously, with simple but important measures, eg. clean & used pen cups when guests register.

Dear Brendan, Thank you for choosing to come to stay with us yet again. It was a pleasure to have you back at the resort. We are thrilled to hear that you all enjoyed your time with us. We do try our best to put the best measures in place to keep all safe during these uncertain times. We appreciate that you have taken notice of our extra precautions. I will make sure to share your kind words with Brayden and Lizzie whom we are very lucky to have as part of our team. We look forward to seeing you next time! Sincerely, Teagan

A chalet does not our needs when we come with another couple.

Customer review rating 4.7/5

Pauline P. Friends - 18/07/2020 Confirmed reviews ALL

We found the chalet too small and one bathroom caused a real problem considering that the toilet is also located in the bathroom plus there was no lock on the sliding door into the bedroom and we had a faulty lock on the main door of the bathroom. The room was comfortable however we found the lounge suite quite uncomfortable. The outlook from Chalet 1 is beautiful.

Dear Pauline, We are glad to see that you enjoyed your time with us. We are sorry that your room did not meet your expectations for two couples. We do apologise for the lock on the bathroom door in which we had thought the maintenance manager had fixed. Your food was certainly packaged to be be sent back and should return to you any day now. Thank you for taking the time to provide us with your feedback as it helps us continue to improve. We do hope to see you again. Sincerely, Teagan

Couldn’t have asked for a better stay

Customer review rating 4.7/5

Eilish Couples - 18/07/2020 Confirmed reviews ALL

We will definitely stay here again. Very clean, great location and the staff were lovely.

Pleasant stay for Solo Traveler

Customer review rating 4.7/5

Gary R. Solo - 15/07/2020 Confirmed reviews ALL

Very peaceful mid-week stay. Ideal getaway destination from the city. Great surrounding environment to explore & bush walk.

Dear Gary, It is wonderful to see that you enjoyed your time with us. We are very lucky to be surrounded with beautiful wildlife. We hope that we will get the chance to see you back again. Sincerely, Teagan

Fabulous atmosphere even in these strange times

Customer review rating 4.7/5

Vicky Couples - 14/07/2020 Confirmed reviews ALL

Accommodation great, I love how all the kitchen crockery and cutlery is all in plastic bags so you know it have been cleaned properly. Staff very friendly.

Dear Maria, Thank you for taking the time to provide us with your feedback. It is wonderful that you enjoyed your time with us. We are glad to see that you were happy with the extra precautions we have been taking during this uncertain times. We hope Angelo enjoyed his birthday and sorry we got a bit excited and added a few years on his card. We look forward to your next stay. Sincerely, Teagan

great stay

Customer review rating 4.7/5

Nathan Couples - 14/07/2020 Confirmed reviews ALL

experience was awesome, very friendly and accommodating staff, room was very nice and warm when arriving, sad that so many things were unavailable due to covid, facilities available were great to use, golf course could maybe use numbers for course to be able to play in order for the holes, otherwise great to use. Restaurant service and food was delicious, could use more variety when able to,(probably restricted due to covid), barista for the coffee was amazing 5/5 as well as her service, views were spectacular to walk around and enjoy. would deffs come back again only bad thing i could say about it was the bed for the room, the king size bed was 2 single mattresses together and the kept moving apart while we were sleeping

Dear Nathan T., We very much appreciate your comments regarding your stay at the The Sebel Pinnacle Valley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location and friendly staff

Customer review rating 4.7/5

Adam Families - 11/07/2020 Confirmed reviews ALL

A great location, only 30 mins from Mt Buller. Very helpful and friendly staff. Room facilities provided a home away from home, with enough space for a family of 4.

Excellent location

Customer review rating 4.7/5

Han T. Families - 11/07/2020 Confirmed reviews ALL

Stay here many times before always good service and good location good staffs especially Brad always there when we really need help and love to catch up with guests

Dear Han, It is always a pleasure to have you come and stay at our resort. It is fantastic to see that you have enjoyed another stay with us. Thank you for your feedback, I will share it with our team and let Brad know your kind words. We look forward to seeing you next time! Sincerely, Teagan

My favourite getaway

Customer review rating 4.7/5

Martin S. Families - 10/07/2020 Confirmed reviews ALL

Relaxing, scenic, beautiful accomodation and friendly staff

Dear Martin, It was wonderful to see yourself and your family at our resort again. We are pleased to see that you enjoyed your time with us. I will make sure to share your kind words with our team. We look forward to seeing you next time! Sincerely, Teagan

Great location

Customer review rating 4.7/5

Veronika Families - 10/07/2020 Confirmed reviews ALL

We enjoyed our stay. It's our 5th time here. It's very close from Melbourne and we love the location and facilities at the resort.

Dear Veronika, Thank you for coming to stay at our resort once again. It is wonderful to see that your all enjoyed your time with us. We are sorry the WiFi may not have meet expectations. Being in a rural area this is something that proves challenging from time to time but we are continually striving to improve our WiFi for all. We look forward to seeing you all at your next stay. Sincerely, Teagan

Very helpful

Customer review rating 4.7/5

Ros V. M. Friends - 09/07/2020 Confirmed reviews ALL

During this time of COVID-19 it difficult for all of us as no one has been through this before. Our chalet was set with minimal equipment as i understand everything would need to be cleaned if it was used or not. Several times we asked for kitchen items and each time we received the item within a short time. Alana was cherry, helpful and a delight to speak with each time she was approached with a question or a request. I will be happy to return to continue exploring the local area at some time in the future.

Dear Martinus, Thank you for taking the time to provide us with your feedback. It is a very strange time for all with COVID 19. Thank you for being so understanding about our procedures and extra steps we need to take in order to ensure everything is properly sanitized. I will make sure to share your kind words with Alana. we are lucky to have her as part of our team. We look forward to seeing you next time. Sincerely, Teagan
Customer review rating 4.7/5

William L. Families - 08/07/2020 Confirmed reviews ALL

Pleasant stay in spite of shut down of certain facilities like suana, spa etc. It is well located near Mt Bula. I particularly enjoyed the free WIFI in my room. The service people were very helpful in replenishing whatever things we need. The weather happened to be great the whole time we were there. Checking -in and out were both very easy and fast. Staffs were very friendly.

Great place

Customer review rating 4.7/5

Damian S. Families - 07/07/2020 Confirmed reviews ALL

Even with the challenges of the current world situation the staff and resort were fantastic. Limited meal options was a slight detractor in the overall experience.

Customer review rating 4.7/5

Allison Families - 06/07/2020 Confirmed reviews ALL

Excllent even in these strange COVID times, the staff were fantastic the rooms was very clean and the safety and cleaning processes that were put in place were very comforting

Customer review rating 4.7/5

Veronica J. Families - 05/07/2020 Confirmed reviews ALL

Dissapointed that after multiple requests to staff and being told prior to arrival that the wood fires would be operating that it did not happen.

Dear Veronica, Thank you for your review and apologies that some of your stay did not meet you expectations. I apologise that the fire was not lit, even after the requests you made and that no one came and fixed your phone. I will speak to our reception team and our maintenance team to ensure that these requests are meet and to follow up with the guest if they are not. This is not our normal standard and it will serve as a good reminder to the team to follow through on any promises made. Thank you for your feedback in regards to Alana. She is a great asset to our team and I will ensure she reads your review. Thank you for staying with us and hope to see you again soon. Kind regards, Brad Woolcock Assistant Manager
Our most recent 20 reviews

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