The Sebel Pinnacle Valley 4 stars

TripAdvisor rating 4.5/5 426 reviews
The Sebel Pinnacle Valley
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Indoor Spa & Sauna

  • Activities including mini-golf, tennis, volleyball

  • Fitness centre

  • Lake with rowboats and fishing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundromat
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Rowing (Nearby)
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

The Sebel Pinnacle Valley

1 Mimosa Drive
3724
merrijig
australia

Tel: +61357775788

Fax: (+61)3/57775736

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE At 200km / 124.29 miles

GPS :-37.108305, 146.338194

Our accommodations

Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Area: From 57
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone

2 Bedroom Chalet 1 King and 2 Single Beds

  • Max. number of persons: 6
  • Area: From 63
  • Views: Patio, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone

Our restaurants and bars

PEAKS

Type of cuisine: Regional

Peaks Restaurant at Pinnacle Valley has a comfortable bar and lounge area with an open fireplace. Alfresco dining in summer with a stunning backdrop of Mt Buller in winter.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 260

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
The Sebel Pinnacle Valley

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,754 reviews

tripadvisor

TripAdvisor Rating 4.5/5

426 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fantastic Service

Customer review rating 4.7/5

Andrea F. P. Couples - 19/01/2020 Confirmed reviews ALL

We were the first guests to stay in the hotel after the bushfire evacuation. The service we received was exceptional, the staff were all so lovely and friendly, they made us feel very welcome.

Dear Andrea, Thank you for taking the time to provide us with your feedback. It was a pleasure to have you both come and stay at our resort. We are thrilled to see you enjoyed your time with us. We look forward to hopefully having you come and stay again. Sincerely, Teagan

Great place to stay

Customer review rating 4.7/5

Nic Families - 05/01/2020 Confirmed reviews ALL

The room was nice, it had all the facilities for us to be able to prepare meals in the kitchen and everything was modern and clean.

Dear Nic, Thank you for your review and happy to hear you had a great stay with us. Thank you for staying with us and hope to see you again soon. Kind regards, Brad Woolcock Assistant Manager
Customer review rating 4.7/5

Catherine Families - 04/01/2020 Confirmed reviews ALL

Everything was superb

Dear Catherine, Thank you for your review and happy to hear you had a superb stay with us. Apologies that there was no dishwasher or laundry detergent in your room upon your arrival. I will make sure the Housekeeping Supervisor and General Manager is informed that this happened. With the pool towels, they are not actually located in the pool area and apologies from us that this was not passed onto you on check in. I will speak to my Reception staff to make sure they are telling all guests relevant information about the resort on check in. Thank you for staying with us and we all hope you have you stay again soon. Kind regards, Brad Woolcock Assistant Manager

We had a good time

Customer review rating 4.7/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

The room was great and well equipped. The games room had over half the games were out of order. The games that were working are the horrible claw ones that take your money and the kids never win. The games room also smelt musty. The grass around the whole resort was dead and had thorns so it had not been looked after. The grass around the pool area was in a terrible state with thorns. The resort was constantly out of pool towls.

Dear Fabio, Thank you for your review and sorry to hear that some of your stay did not meet your expectations. I apologise that some of the games were out of order during you stay. All the games are owned by an outside company that organises there own technicians to fix the games. Leading up to Christmas/New Year we called the company numerous times to come fix them as we knew it would be a peak period over that time. The company said on numerous occasions that they would send a technician out, but no one ever came. We understand the frustrations as much as you! I will address the musty smell with my Housekeeping Supervisor and make sure the room is smelling fresh moving forward. I will get the Maintenance team to review the thorns in the grass and thank you for bringing it to our attention. Please understand that the whole area is in a drought, with little to no rain in months and we are trying to doing the best we can with the limited resources available. I'll address the shortage of pool towels with the General Manager and Housekeeping Supervisor and review what are processes for stocking of the towels and whether we need to order more moving forward. Thank you for all your feedback and we all hope to have you stay with us again soon. Kind regards, Brad Woolcock Assistant Manager

Easy, lovely place to stay.

Customer review rating 4.7/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

We really enjoyed our stay - the accommodation was lovely. The staff were friendly. The environment was stunning.

Dear Dawn, Thank you for your review and we are happy to hear you had a lovely stay with us and you were able to enjoy the stunning surrounds during your stay. Thank you for staying with us and hope to see you again soon. Kind regards, Brad Woolcock Assistant Manager

It was very relaxing and peaceful.

Customer review rating 4.7/5

Rosalind B. Families - 30/12/2019 Confirmed reviews ALL

Friendly staff welcomed us, we enjoyed almost all the facilities. We did notice that there could be a bit of attention to the weeds around the volleyball court, and maybe a little more lanscapimg around the lake but these are minor details in what is a great resort. It's a bit unusual not to have washing machines in the chalets, and the single bed are rather short in length.

Very enjoyable living experience with minimum disturbance from anyone

Customer review rating 4.7/5

Dr H. M. Couples - 30/12/2019 Confirmed reviews ALL

Excellent accommodation facilities. Excellent surroundings. Very good sauna. Rather overused Jacuzzi possibly due to the rather busy Christmas week with a high occupancy rate. Enjoyed visiting the surrounding tourist attractions as guided by an excellent tourist information service at Mansfield. Very good food & clothing shopping at Mansfield as we had a hired car. Car hire necessary for any visitor at this facility.

Situated in beautiful grounds, very peaceful and scenic.

Customer review rating 4.7/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

Brad was very helpful and friendly when booking accommodation and checking in. Only one negative comment we were in room 303, the walls must be very thin as we could hear through the adjoining door very loud talking from the room next door. Disturbed our sleep and peaceful location.

Wonderful location and great staff

Customer review rating 4.7/5

Lorena W. Friends - 30/12/2019 Confirmed reviews ALL

The rooms and facilities were great. Free wifi needs to be extended to the rooms though. The restaurant food was very good.

The staff and the facilities were really good, but the lack of phone coverage and wifi in the rooms impacted our stay

Customer review rating 4.7/5

Steve Couples - 29/12/2019 Confirmed reviews ALL

I remember coming to Pinnacle Valley twice as a child and thinking it was the best place in the world. 20 years later I've returned with my wife for our baby moon. It was a nice stay - the mini golf and games room obviously didn't hold the same appeal - but I can still see the appeal for a young family. It was hot and it was smoky, which detracted from the stay, but that's obviously out of anyones control Though it was probably advertised - it didn't sink in that there was no wifi in the room until we got there. I had no Vodafone coverage in the room. It's probably nice to disconnect every now and then, but I hadn't prepared for that. Wifi is definitely a hygiene factor when it comes to hotels. Needing to come up to reception to send emails/messages or download netflix titles detracted from the stay But the ammenities were great. Bathroom products great. I liked the Happy Hour. The breakfast was good, but would have liked some variety. Staff friendly and great I'd come back to Pinnacle Valley in a cooler month, with a young family - if there was wifi or at least cell coverage in the room thanks

Mr

Customer review rating 4.7/5

Michael C. Families - 27/12/2019 Confirmed reviews ALL

Very relaxing

Great relaxing place away from city life to enjoy the scenery and animals.

Customer review rating 4.7/5

Ron M. Couples - 27/12/2019 Confirmed reviews ALL

Courteous and friendly staff. Clean and well presented room. Very comfortable and a blessing being able to cook own meals. The pool and spa was great. Nice BBQ facilities. Nice to walk around the grounds.

Dear Ron, Thank you for taking the time to provide us with your feedback. It is fantastic to see that you enjoyed your time at our resort. Thank you for your kind words, I will be sure to share them with our team. We look forward to hopefully seeing you again. Sincerely, Teagan

Relaxing

Customer review rating 4.7/5

Angel Families - 25/12/2019 Confirmed reviews ALL

Beautiful place to stay and kids have lots of things to do. They enjoy so much that they've forgotten abt Wi-Fi or social media during the day. Thank you for freindly and good service at the bar and reception. Have a Merry Christmas. Cheers!

Dear Angel, Thank you for your review and we are all happy to hear you and the family had a relaxing/social media free time here at the resort. Merry Christmas from us all here at the resort and hope to see you again soon. Kind regards, Brad Woolcock Assistant Manager

Really enjoyed our experience

Customer review rating 4.7/5

Mandy C. Friends - 22/12/2019 Confirmed reviews ALL

Took overseas friends to see kangaroos and weren't disappointed!

Nicely relaxed

TripAdvisor rating 4.5/5

twocookies Friends getaway - 21/12/2019 TripAdvisor review

Nice welcome and weather, had a lovely big room with everything we needed to relax for our short stay of two nights. Staff very nice too. We also enjoyed a trip to Jamieson and Delatite wineries - both excellent!

Absolutely great place to stay

Customer review rating 4.7/5

J M. Families - 20/12/2019 Confirmed reviews ALL

Everything was great. The interconnecting room was magnificent. All the staff were great and very helpful. Facilities were great. Will definitely be back again.

Dear Julie, Thank you for your review and was fantastic to have you and the family stay with us again. Thank you for your feedback as well in regards to the restaurant. I'll make sure the Head Chef and Food and Beverage Team Leader read this feedback and review what they are offering in the restaurant. We have just launched a new menu on the weekend and look forward to you trying it when you come and visit us again. Merry Christmas and thank you for staying with us. Kind regards, Brad Woolcock Assistant Manager

Great stay, would loved to have stayed longer.

Customer review rating 4.7/5

Tim B. Friends - 18/12/2019 Confirmed reviews ALL

As a returning guest, staff were always helpful and facilities in good condition. Request for a late checkout was handled without fuss.

Dear Tim , It is great to see returning guests still enjoy our property. Its reassuring to know we continue to provide what the guest wants. Thank you I will be sure to pass your kind words onto our team. Sincerly, Stacey

Great Short Stay

Customer review rating 4.7/5

Greg Couples - 17/12/2019 Confirmed reviews ALL

Friendly staff on arrival, nice spacious clean room, excellent weather. Better wi-fi coverage around resort might be an improvement but not critical for us. Have been here several times and will return again.

Dear Greg, We very much appreciate your comments regarding your stay at the The Sebel Pinnacle Valley. Its fantastic to hear such great feed back, We understand your frustration with the wi-fi , this is something we are working on to ensure guests enjoy their stay. We look forward to your return. Sincerely, Stacey

Time out at the Pinnacles

Customer review rating 4.7/5

Bill Families - 15/12/2019 Confirmed reviews ALL

A great spot to use a centre for birdwatching around Mount Buller and State Forests of the area. The accommodation was well thought out and maintained and the grounds of the Pinnacles were spectacular. The rooms had every mod-con we needed and then some. However we were surprised on arrival to find that the restaurant was not available for the Friday and Saturday due to wedding functions etc. Fortunately we were had some food with us and on the Saturday went into Mansfield and purchased sufficient food to self cater for the week. It would have been nice to have been advised before we arrived! We were also surprised that the swimming pool was locked and we were advised that it might open over the next week This was the first week in December and the temperature was about 35C. the brochures and advice on booking were that the pool was shut over the winter months. This looked like sheer bad management. Other than that a great stay and we had a memorable week.

Dear Bill, Thank you for your review and happy to hear you had a great week with us. Apologies though that some of your experiences with us did not live up to your expectations and thank you for all the feedback given. In regards to the restaurant, we were actually open both Friday and Saturday running a reduced menu due to functions being held. I am not sure who has told you we were shut. I will make sure the reception team are made aware that they need to give all relevant information on check in. Sorry this was not passed along on check in. I have already spoken to the team in regards to your daughters call not being transferred to your room. We do have strict procedures in transferring phone calls, and all the team are now up to date in the procedure. Unfortunately the pool being closed was out of our hands. There was a major maintenance fault that needed to be fixed that took longer than we expected. In saying that, we should have passed along this information to you as well on check in and for this I apologise. We currently have new staff on reception and all of the above will serve as great training and development for them all. Thank you for sharing all your feedback and if you feel you need to discuss this further, don't hesitate to contact us at anytime. Thank you for staying with us and hope to see you again soon. Kind regards, Brad Woolcock Assistant Manager

Lived up to my expectation

Customer review rating 4.7/5

Anonymous Families - 15/12/2019 Confirmed reviews ALL

Provided the perfect intimate wedding venue and experience

Dear Bernadette, Thank you for your review and we are happy to hear you had a great stay with us. We are definitely lucky to be located in a beautiful part of the world and it does provide the perfect location for a wedding. Thank you for staying with us and hope to have you stay again with us soon. Kind regards, Brad Woolcock Assistant Manager
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