The Sebel Pinnacle Valley 4 stars

Dear Majot, Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We’re delighted to hear that you enjoyed the spacious and comfortable accommodation, as well as the beautiful views from your room. It’s also wonderful to know that our team was helpful throughout your stay. We’re especially pleased that you mentioned Alana Liddell as a special contributor to your experience. We’ll be sure to share your kind recognition with Alana, as feedback like this is always greatly appreciated by our team. We also appreciate your positive ratings across the various aspects of your stay, including cleanliness, breakfast, Wi-Fi and our arrival and departure experience. Your feedback regarding sustainability is also valuable as we continue to look for ways to improve our environmental initiatives. Thank you again for choosing The Sebel Pinnacle Valley and for your 9/10 recommendation. We hope to have the pleasure of welcoming you and your family back to the High Country for another enjoyable stay. Kind regards, Lukas Astudillo Assistant Resort Manager

Dear Paul, Thank you for taking the time to share your detailed feedback and for continuing to choose Sebel Pinnacle Valley for your family getaways. We’re delighted to hear that you continue to enjoy your stays with us and that the spa, sauna and spacious apartment-style accommodation make Pinnacle Valley your preferred choice after a day on the slopes. It’s also wonderful to hear that the Wi-Fi was working well during this stay, particularly given your previous experiences. We really appreciate your detailed comments regarding the chalet. We understand that the drying cupboard can be challenging for families after a full day of skiing, particularly when there are several guests with wet clothing and equipment. We’ll share this feedback with our team as we look at ways to improve the drying facilities in our chalets. We also appreciate your comments about the creaking stairs. We understand how disruptive this can be, especially during the night, and we’ll raise this with our maintenance team for further assessment. Thank you as well for your feedback regarding the Accor Vacation Club booking website. We understand that the room type, capacity and coding can sometimes make the booking process less intuitive than it should be, and we’ll ensure your comments are shared with the relevant team. It’s fantastic to see that you rated our team, cleanliness, check-in and check-out 100/100. Thank you for your continued support and for sharing such constructive feedback with us. We look forward to welcoming you and your family back to Pinnacle Valley for many more ski seasons to come! Lukas Astudillo Soza Assistant Resort Manager

Dear Chandrashekar, Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We’re delighted to hear that you enjoyed our great location, comfortable accommodation and, most importantly, the service provided by our team. It’s wonderful to know that you had an excellent stay overall. We really appreciate your suggestions regarding our breakfast and dining options. We understand that having a wider selection of vegetarian and vegan choices is increasingly important to our guests, and we’ll share your feedback with our Food & Beverage team. We also take note of your comments regarding the limited pastry selection and the time taken to replenish items, and we’ll look at how we can improve the breakfast experience. We’re also sorry to hear about your experience in the games room, particularly with the machines taking payment despite not working correctly, as well as the missing cue ball. This is certainly not the experience we want our guests to have, and we’ll follow this up with the relevant team to ensure the equipment is checked and maintained properly. Thank you again for your constructive feedback. We’re pleased that you enjoyed your stay overall, and we hope to welcome you back to Sebel Pinnacle Valley for an even better experience next time. Lukas Astudillo Soza Assistant Resort Manager

Dear Veronique, Thank you so much for your fantastic feedback and for rating your stay 100/100! We’re absolutely delighted to hear that Sebel Pinnacle Valley has been one of your best accommodations and that your experience made your membership feel even more worthwhile. It’s wonderful to know that everything from your accommodation and cleanliness to our team, Wi-Fi, check-in and check-out met your expectations. We’re especially pleased that you appreciated the communication and preparation before your arrival. We always aim to make our members feel well looked after from the moment they book with us. We also appreciate your feedback regarding the Fitness Centre. While we’re pleased that you enjoyed so many aspects of your stay, your comments are valuable and will help us identify areas where we can continue to improve. Thank you again for your continued support and for choosing Sebel Pinnacle Valley. We look forward to welcoming you and your family back for what we hope will be another fantastic stay! Kind regards, Lukas Astudillo Soza Assistant Resort Manager

Dear Angus, Thank you for taking the time to share such wonderful feedback and for rating your overall experience 90/100! We’re delighted to hear that you enjoyed your stay with us and that our team made you feel so welcome. It’s fantastic to know that you enjoyed both breakfast and dinner, as well as our bar selection and facilities. We’ll be sure to share your kind comments with our team, especially our F&B team and the maintenance team member who assisted promptly with your Wi-Fi issue. We’re also pleased to hear that your room was spotless and warm upon arrival. We do, however, appreciate your feedback regarding the Wi-Fi speed. While our team was able to restore your connection quickly, we understand that connection speed is an important part of the overall guest experience, and we’ll take your comments on board as we continue to look for ways to improve. We also appreciate your comments regarding ALL member recognition. We’re sorry that your membership was not highlighted during your stay. While we’re pleased you enjoyed your experience overall, we understand how important it is for our members to feel recognized and receive the benefits they are entitled to. We’ll share this feedback with the team to ensure we are more proactive in recognizing our ALL members. Thank you again for your lovely feedback and for choosing Sebel Pinnacle Valley. We look forward to welcoming you and your friends back for another enjoyable stay in the High Country! Kind regards, Lukas Astudillo Soza Assistant Resort Manager