Dear Ian, Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that you had a very enjoyable and comfortable stay and that you were able to appreciate our beautiful location. It is wonderful to know that your booking experience, arrival process, and overall interactions with our team all contributed to a memorable visit. We are especially grateful for your kind recognition of Ninni in the restaurant. She will be thrilled to hear that her warm hospitality made a positive impact on your experience. We are fortunate to have team members like Ninni who genuinely care about our guests and help create lasting memories. Thank you once again for your wonderful feedback and for your recommendation. We truly appreciate your support and look forward to welcoming you and your family back for another relaxing and enjoyable stay in the future. Warm regards, Lukas Astudillo Soza Assistant General Manager

Dear Colin, Thank you for taking the time to share your feedback following your recent with us. We are pleased to hear that you had a comfortable stay overall and that you were satisfied with your booking experience, arrival process, and departure. However, I am sorry to learn that the cleanliness of the spa in your chalet did not meet expectations. Your comments regarding the condition of the seating areas will be shared with our housekeeping team for immediate review, as maintaining high standards of cleanliness is extremely important to us. I would also like to sincerely apology for your experience at The Peaks. While I am pleased to hear that our team members were polite and friendly, the lengthy delays you encountered with both beverage and meal service are certainly not the standard we strive to deliver. Waiting such a significant amount of time for service is understandably frustrating, and I appreciate you bringing this matter to our attention. Your feedback will be shared with our Food & Beverage leadership team so that appropriate action can be taken to improve both service efficiency and the overall dining experience. Thank you again for your honest feedback. Comments such as yours help us identify opportunities for improvement and ensure we provide a better experience for future guests. We hope to have the opportunity to welcome you back and provide the level of service that we are known for. Kind regards, Lukas Astudillo Soza Assistant General Manager

Dear Raymond, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that our resort felt like a “home away from home” during your family getaway. It is wonderful to know that you found your chalet comfortable and that both check-in and check-out were smooth and efficient. We are also pleased that you enjoyed your dining experience. Thank you for taking the time to recognize Scott for his excellent service in the bar. We will be sure to pass on your kind comments to him, as well as to the rest of the team, who will be delighted to know their efforts contributed to an enjoyable stay. As a valued ALL member, we sincerely appreciate your loyalty and your positive feedback. We look forward to welcoming you and your family back for another relaxing and enjoyable stay in the near future. Warm regards, Lukas Astudillo Soza Assistant General Manager

Dear Nick, Thank you for taking the time to share your feedback regarding your recent family stay with us. We are pleased to hear that you enjoyed our location and found the apartments to be well appointed and comfortable. It is also encouraging to see that your accommodation was a highlight of your visit. At the same time, we are sorry to hear that your dining experience did not meet expectations. Your comments regarding the quality of meals in the restaurant have been shared with our Food & Beverage team for review, as we are always looking for ways to improve the experience we provide to our guests. While we are glad there were positive aspects to your stay, we recognize there is room for improvement and will continue working to deliver the high level of hospitality our guests expect and deserve. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience. Kind regards, Lukas Astudillo Soza Assistant General Manager

Dear Anne, Thank you for taking the time to share your feedback and for rating your overall experience. We’re pleased to hear that you enjoyed your stay, found the apartment comfortable and exceptionally clean, and had such positive experiences with our team. A special thank you for recognizing the waiter at Peaks (Scott) and Ninni. We’ll be delighted to pass on your kind words to them. We appreciate your suggestions regarding additional towels and clearer microwave instructions, and we’ll review how we can make these small details easier for our guests. We’re also sorry that the breakfast experience did not fully meet your expectations, particularly regarding the limited choice and the quality of the fruit served. Your feedback will be shared with our Food & Beverage team to help us improve the variety and freshness of our breakfast offerings. Regarding your Samsung mobile charger, we’ll check with our team to see whether it has been found and, if so, assist with arranging its return. Thank you again for your constructive feedback and for your continued support as an ALL Gold member. We hope to welcome you back to The Sebel Pinnacle Valley for another enjoyable stay. Kind regards, Lukas Astudillo Assistant General Manager

Dear Kim, Thank you for taking the time to share your feedback and for rating your overall experience. We’re delighted to hear that you enjoyed a comfortable stay and appreciated the cleanliness of our rooms and the friendliness of our team. Providing a welcoming environment and ensuring our guests feel comfortable are important priorities for us, so it’s wonderful to know we delivered a positive experience. Thank you again for choosing The Sebel Pinnacle Valley. We truly appreciate your feedback and look forward to welcoming you back to the High Country for another enjoyable stay. Kind regards, Lukas Astudillo Assistant General Manager

Dear Wanda, Thank you for sharing such wonderful feedback and for rating your overall experience. We’re delighted to hear that you and your family enjoyed your stay, particularly the cleanliness and comfort of the chalet, our facilities, the amazing views and the delicious breakfast. It’s especially rewarding to know that you noticed the improvements made around the resort over the past year and that we’ve been able to refresh our facilities while preserving the alpine charm that makes The Sebel Pinnacle Valley special. We appreciate your comments regarding Chalet 17 and your preference for a quieter location where you could enjoy spotting wildlife from your patio. While we’re glad you enjoyed your accommodation, we understand how much these little experiences can add to a stay, and we’ll keep your preference in mind when considering room allocations, subject to availability. A special thank you for recognising every team member you encountered. Your kind words mean a great deal, and we’ll be sure to share your feedback with the team. Kind regards, Lukas Astudillo Assistant General Manager

Dear Fiona, Thank you for taking the time to share your feedback and for rating your overall experience. We’re delighted to hear that you enjoyed a comfortable stay and that Scott made such a positive impression with his welcoming, accommodating approach and excellent customer service. We’ll be sure to share your kind words with him, as recognition like this means a great deal to our team. However, we’re sorry to hear that your check-in experience did not meet your expectations. We want every guest to feel welcomed from the moment they arrive, and we appreciate your feedback regarding the friendliness and approach of our reception team. We’ll share your comments with the relevant team to help us improve this important first impression. Thank you for your continued support as an ALL Gold member and for recommending us so highly. We hope to have the pleasure of welcoming you back to The Sebel Pinnacle Valley for another enjoyable stay. Kind regards, Lukas Astudillo Assistant General Manager

Dear Cesar, Thank you for taking the time to share your feedback and for rating your overall experience. We’re delighted to hear that you had such a relaxing stay and enjoyed the beautiful views, delicious food and friendly service from our team. It’s wonderful to know that both our reception and restaurant teams helped make your visit so enjoyable. Although you couldn’t recall their names, we truly appreciate you recognising the reception team member (Paula, Teisha or Alana) and restaurant staff member who made a positive impression (Scott). We’ll be sure to share your kind words with the teams. Thank you for your continued support as an ALL Classic member and for recommending The Sebel Pinnacle Valley so highly. We look forward to welcoming you back to the High Country for another relaxing and memorable stay. Kind regards, Lukas Astudillo Assistant General Manager

Dear Norman, Thank you for your lovely feedback and for rating your overall experience. We’re delighted to hear that you continue to love The Sebel Pinnacle Valley and enjoy the peaceful mountain setting, abundant wildlife and range of activities available around the resort. It’s especially rewarding to know that our team continues to make your visits so enjoyable. A special thank you for recognizing Trish, Mia, Paula and Scott, as well as the rest of our team. We’ll be sure to share your kind words with them, as this recognition means a great deal to our staff. Thank you for choosing to stay with us, and we look forward to welcoming you back to the High Country for many more peaceful and memorable visits. Kind regards, Lukas Astudillo Assistant General Manager