Sofitel Guarujá Jequitimar

Sofitel Guarujá Jequitimar 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 4 653

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Opis

O hotelu

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

  • RIO DE JANEIRO - GUARUJA: 

  • RIO DE JANEIRO - SANTOS: 

  • SAO PAULO- GUARUJA: 

  • Samolotem

    CONGONHAS AIRPORT W 80km / 49,71 mil

  • Samolotem

    DE GUARULHOS W 150km / 93,21 mil - Płatne transport

Pozycja GPS:-23.970838, -46.187973

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Nasze pokoje

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 4 653

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 690

Certyfikat Doskonałości 2022

What a disappointment!

Ocena na stronie TripAdvisor 2.0/5

jnha Opinia zatwierdzona w TripAdvisor

The hotel is operating well below the level such a hotel should feature. Sofitel is expected to be a luxury brand of Accor hotels and many yhings were terribly disappointing. Some examples: - the furniture is in bad shape - more than one hour waiting for a simple room service order (a glass of cold milk and a pot of hot water) - no towels and no water in the fitness center (otherwise well equipped) - at check-in they do not say what half-board plan means at this hotel (breakfast and lunch, which is a bit surprising when check-in is at 4pm and check-out at 12 noon... ) - at dinner (which is not included in the half-board scheme), no "à la carte" options. The guests have no choice but a three-course menu at a fixed price. - we asked for a cocktail at dinner time, but even though the bar is just a flight of stairs down, our request was flatly denied - at breakfast (buffet style, included in the half-board plan), i asked an expresso coffee, and I was told it would be charged separately. - we had only one bathrobe in our suite. We asked for a second one, it took more than one hour and a half to be delivered... - the bathroom amenities were very minimal As a conclusion, the hotel did not meet our expectations. I've stayed in Sofitel hotels in various countries and this one is clearly the worst one I've ever seen.

Excellent Location/ Very confortable rooms/ Service Irregular/ Poor maintenance

Ocena na stronie TripAdvisor 4.0/5

antonioaidar Opinia zatwierdzona w TripAdvisor

Reception desk must improve the service quality. Some atendants very poorly trained. some were very good. Improve quality as soon as possible. Had to change rooms, due to poor maitenaince. Complete Blackout in te room on the second day.

Dear Antonio, Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding your stay with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Weekend

Ocena na stronie TripAdvisor 5.0/5

Fadi A Opinia zatwierdzona w TripAdvisor

The hotel is very well located, very clean, the stuff are very welcoming and friendly, the food is very good and the restaurants and bar quality of service is great. The swimming pool and sea services and food are very good, especially the restaurant Mar Casado

Dear Guest, We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Feel Welcome! Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

Ocena na stronie TripAdvisor 3.0/5

jamespstanton Opinia zatwierdzona w TripAdvisor

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

Ocena na stronie TripAdvisor 5.0/5

paulwitts Rodziny - Opinia zatwierdzona w TripAdvisor

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Partner: TripAdvisor

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