Novotel Salerno Est Arechi 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 666 görüş

En iyi fiyat
garantisi
Novotel Salerno Est Arechi - Image 1
Novotel Salerno Est Arechi - Image 2
Novotel Salerno Est Arechi - Image 3
Novotel Salerno Est Arechi - Image 4
Via Generale Clarck 49, 84131 SALERNO, Italy

Açıklama

Otel ekstraları

  • ALL SAFE certified hotel

  • Panoramic view overlooking the sea and toward the hills of Irpinia

  • Hammam, fitness room, solarium and outdoor swimming pool in summer

  • Executive Rooms and Suites available

  • Five fully equipped meeting rooms, high-speed internet

Konaklama olanaklarımız

Otelin konumu

Novotel Salerno Est Arechi

Via Generale Clarck 49
84131 SALERNO
Italy

GPS:40.648514, 14.815176

Telefon
Faks +39 089 995 7999

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

NOVOTEL CAFE

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  666 görüş

TripAdvisor Derecesi  4.0/5  2.009 görüş

Family vakacio

Tripadvisor puanı 4.0/5

Jucka82 Aileler - TripAdvisor onaylı yorum

The pool is great, the breakfast is monotonous, the bed is very loud and of poor quality. Overall it was good, I would stay here again. Beautiful view

Unhelpful staff with no customer service and hotel located way too far to explore the Amalfi coast

Tripadvisor puanı 1.0/5

CM4London Aileler - TripAdvisor onaylı yorum

Hi , im a long standing Accor member who has recently booked a week stay at Novotel Salerno Est. Soon after i booked i realised that the reviews of the staff and services at the hotel werenot at all good and several other customers complained about the customer service at the hotel. Furthermore ,it wasnt actually in Salerno but rather a. 20 min drive away from the boats or town centre there, and we werw fkying out of Rome and the location of the hotel would be extremely difficult to make it back in time for our flight from Rome as it wasnt actually as close as I expected . Since around 2/3 weeks before we were due to leave home , I called the hotel and Accor and I sent several emails to hotel to ask if at all possible to cancel and refund the last 2 nights of our stay and leave the first 4 nights as we booked it, just to make our journey back home easier. The Accor customer services staff told me that only the hotel manager could do issue the refund, and they even called the hotel staff to explain this , however the hotel staff would copy and paste a generic message over and over again and totally refused to allow me to speak to the manager . Ho , the staff were completely inflexible and not at all considerate . Eventually 20 emails later they still refused . On arrival at the hotel , i asked if i could please speak to the manager as it had been impossible for the last 2 /3 weeks despite me calling or emailing almost every day . They said that they would give him the message , hence i waited in the room for approx 4-5 hours until he was available . Upon meeting him , he explained that there. Was no way for him to refund me for the night stay if i wanted to cancel my stay , but that as a “ gift to ne “ he would allow my family to have dinner for free one night, and that i could take that whether or not i wished to cancel the last night as this gesture was from him and it was totally separate from the duration of my stay. I graciously agreed to the kind gesture . However , on our last night, when we went to the restuarant for dinner , the gentleman at the bar and restaurant , rolled his eyes at the thought of a free meal and told us that there was no such thing and as we didnt cancel our last reservation that offer lapsed . Again the reception lady insisted that it was not allowed , and she texted her line manager and refused blankly to wven try to contact the manager and she also refused to tell me his name . I notice that nobody in this hotel shares their names or wears name badges , probably because of the bad customer service and complaints. So we were denied the only goodwill polite gesture offered to us , and the reception and bar staff were extremley rude and insulting towards us for even suggesting it . The staff here will not even try go do anything for their guests and they are extremely rude and just full of lies. It has totally ruined our trip to the Amalfi coast for a week for me , my husband and my son who is 5 years old , and he had to go starving until we found a restaurant in salerno which isnt really that close by . The position of the hotel makes it realky difficult to explore the amalfi coast as its a 20 minndrive to Salerno and the area surrounding the hotel appears dodgy and not at all nice with no options for food outside the restaurant which was completely empty on the day we attempted to dine there and it had limited options and was overpriced with no ambience whatsoever. I would not recommend this hotel to anyone as it was a total waste of our time and money due to ny terrible experience with the staff. Also , when i contacted to hotel after my stay , the hotel manager just completely lied about the goodwill gesture he had promised me and that raises a serious ethical issue for the management and their team .

Dear Ms. CM4London, thank you very much for writing to us. As discussed in several emails and also in person, I confirmed to you that she would be able to take advantage of a dinner with her family the moment she decided to leave one or two days in advance, as she had communicated several times both at the hotel and in writing. The moment she decided to take advantage of the entire paid stay, thus no longer leaving early, the dinner offer lapsed. My staff is not at fault that you decided to change your plans. We are sorry that you had to look for a restaurant during the evening, but the staff did not deny you dinner at the hotel at your expense. We work hard to provide an exceptional guest experience and thank you for taking the time to share your feedback. Sincerely,

Hotel not recommended for Families

Tripadvisor puanı 1.0/5

Dipen M TripAdvisor onaylı yorum

I had stay in the hotel during April 2024 with my family for three nights. Location: The location is NOT ideal for family as this far away from the popular beaches and the train station. So, you spend up time and money on taxi and especially no taxi is available from Salerno train station to the hotel. Service: Hotel runs on skeleton staff. and so, the level of service is poor. My hotel room wash basin was clogged and so i was told this will be attended only the next day ony. AC in my room was not working and no one attended to my request on the first day and when finally, i got annoyed and they told me to change the room which was big hassle if you are with your family. Breakfast: Its dull and repetitive and very few options. I would not recommend this hotel to any guest vising the hotel with Family.

Swimming pool closed in August

Tripadvisor puanı 2.0/5

Lindsey V TripAdvisor onaylı yorum

We booked this hotel specifically for my children to use the swimming pool. We stayed for three days in August and we were not allowed to use the pool, because there was no lifeguard available! This happened not once, but the pool was closed three days in a row. So, if you consider booking this hotel, don't! Book yourself a cheaper, more central hotel without a swimming pool.

Not inclusive hotel

Tripadvisor puanı 2.0/5

LSRita TripAdvisor onaylı yorum

Hotel not inclusive for people with motor disability since all hotel rooms have bathtub. It was necessary to insist twice in reception to have a bathtub with hand support! The shampoo was mixed with water

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 401 görüş 8.1/10 Konum
  • 531 görüş 6.4/10 Oda
  • 491 görüş 8.7/10 Hizmet
  • 15 görüş 6.4/10 Wifi
  • 342 görüş 6.9/10 Kahvaltı
  • 242 görüş 7.1/10 Hijyen
  • 161 görüş 5.7/10 Yemek
  • 158 görüş 6.7/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Salerno şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.