Novotel Salerno Est Arechi 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 676 件のレビュー

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Via Generale Clarck 49, 84131 SALERNO, Italy

説明

ホテルのその他の情報

  • ALL SAFE certified hotel

  • Panoramic view overlooking the sea and toward the hills of Irpinia

  • Hammam, fitness room, solarium and outdoor swimming pool in summer

  • Executive Rooms and Suites available

  • Five fully equipped meeting rooms, high-speed internet

当ホテルの客室

ホテル所在地

Novotel Salerno Est Arechi

Via Generale Clarck 49
84131 SALERNO
Italy

GPS:40.648514, 14.815176

電話番号
ファックス +39 089 995 7999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

NOVOTEL CAFE

Simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, on the terrace or in your room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  676 件のレビュー

トリップアドバイザーの評価  4.0/5  2,026 件のレビュー

Disappointing Stay at Novotel Salerno – Issues Unresolved

トリップアドバイザーの評価 2.0/5

johnnyc768 ファミリー - トリップアドバイザー認証口コミ

I recently stayed at Novotel Salerno for four nights, and unfortunately, it was a deeply disappointing experience, especially compared to other Accor properties where I've stayed. Unfortunately, Novotel Salerno fell short on several fronts. We stayed in a suite at the top floor. Cleanliness & Hygiene: The bathroom had visible mold in multiple areas. Bed linens were stained, and a mark on the wall remained unaddressed throughout our stay. We found used cups, toys, and trash from previous guests in a cabinet. The floor was so dirty that walking barefoot left our feet filthy, and there were hairs in the bathroom. Room Issues: Despite advance communication about our bedding needs (traveling with my sister and nephew), the arrangements were inadequate. My sister and her 10-year-old son slept on a poorly made sofa bed, waking up each morning with springs digging into their backs. This was particularly unacceptable for a child. The shower had sealing issues, causing constant water leakage and turning the bathroom into a mess. The room ("suite") was advertised as 45m², but it felt cramped with the sofa bed, leaving little space to move around. Other Concerns: The welcome package promised to Platinum members was never provided, and water was only given upon request, despite being included in the room information. The breakfast was disappointing for a four-star hotel in Italy, with limited variety and underwhelming options. We weren’t informed about swim caps or discounts at local beach clubs until it was too late. A power outage on our second day lasted for two hours, with little communication from the staff about what was happening. The air conditioning struggled to keep the room cool, especially on the first day, making the suite uncomfortable. As a frequent traveler and Platinum member, I expected much more from this stay, especially since it was the first real vacation abroad for my sister and nephew in two years. Their excitement quickly turned into disappointment. The only highlight for my nephew was the pool, which is the main reason we didn’t leave earlier. Sadly, our issues were not adequately addressed, and after checking out, we moved to the Mercure in Napoli, where we had a much better experience. This stay was far from the luxurious experience we were promised, and I hope future guests have a more positive experience than we di

Nice stay

トリップアドバイザーの評価 4.0/5

LarsElmkjaer ファミリー - トリップアドバイザー認証口コミ

Nice hotel and affordable to the price. We stayed in a suite with balcony, and this room unfortunately really need an overhaul, it wasn’t a weary nice room. The staff was very friendly and did their best, though some of them wasn’t very good at English.

Family vakacio

トリップアドバイザーの評価 4.0/5

Jucka82 ファミリー - トリップアドバイザー認証口コミ

The pool is great, the breakfast is monotonous, the bed is very loud and of poor quality. Overall it was good, I would stay here again. Beautiful view

Unhelpful staff with no customer service and hotel located way too far to explore the Amalfi coast

トリップアドバイザーの評価 1.0/5

CM4London ファミリー - トリップアドバイザー認証口コミ

Hi , im a long standing Accor member who has recently booked a week stay at Novotel Salerno Est. Soon after i booked i realised that the reviews of the staff and services at the hotel werenot at all good and several other customers complained about the customer service at the hotel. Furthermore ,it wasnt actually in Salerno but rather a. 20 min drive away from the boats or town centre there, and we werw fkying out of Rome and the location of the hotel would be extremely difficult to make it back in time for our flight from Rome as it wasnt actually as close as I expected . Since around 2/3 weeks before we were due to leave home , I called the hotel and Accor and I sent several emails to hotel to ask if at all possible to cancel and refund the last 2 nights of our stay and leave the first 4 nights as we booked it, just to make our journey back home easier. The Accor customer services staff told me that only the hotel manager could do issue the refund, and they even called the hotel staff to explain this , however the hotel staff would copy and paste a generic message over and over again and totally refused to allow me to speak to the manager . Ho , the staff were completely inflexible and not at all considerate . Eventually 20 emails later they still refused . On arrival at the hotel , i asked if i could please speak to the manager as it had been impossible for the last 2 /3 weeks despite me calling or emailing almost every day . They said that they would give him the message , hence i waited in the room for approx 4-5 hours until he was available . Upon meeting him , he explained that there. Was no way for him to refund me for the night stay if i wanted to cancel my stay , but that as a “ gift to ne “ he would allow my family to have dinner for free one night, and that i could take that whether or not i wished to cancel the last night as this gesture was from him and it was totally separate from the duration of my stay. I graciously agreed to the kind gesture . However , on our last night, when we went to the restuarant for dinner , the gentleman at the bar and restaurant , rolled his eyes at the thought of a free meal and told us that there was no such thing and as we didnt cancel our last reservation that offer lapsed . Again the reception lady insisted that it was not allowed , and she texted her line manager and refused blankly to wven try to contact the manager and she also refused to tell me his name . I notice that nobody in this hotel shares their names or wears name badges , probably because of the bad customer service and complaints. So we were denied the only goodwill polite gesture offered to us , and the reception and bar staff were extremley rude and insulting towards us for even suggesting it . The staff here will not even try go do anything for their guests and they are extremely rude and just full of lies. It has totally ruined our trip to the Amalfi coast for a week for me , my husband and my son who is 5 years old , and he had to go starving until we found a restaurant in salerno which isnt really that close by . The position of the hotel makes it realky difficult to explore the amalfi coast as its a 20 minndrive to Salerno and the area surrounding the hotel appears dodgy and not at all nice with no options for food outside the restaurant which was completely empty on the day we attempted to dine there and it had limited options and was overpriced with no ambience whatsoever. I would not recommend this hotel to anyone as it was a total waste of our time and money due to ny terrible experience with the staff. Also , when i contacted to hotel after my stay , the hotel manager just completely lied about the goodwill gesture he had promised me and that raises a serious ethical issue for the management and their team .

Dear Ms. CM4London, thank you very much for writing to us. As discussed in several emails and also in person, I confirmed to you that she would be able to take advantage of a dinner with her family the moment she decided to leave one or two days in advance, as she had communicated several times both at the hotel and in writing. The moment she decided to take advantage of the entire paid stay, thus no longer leaving early, the dinner offer lapsed. My staff is not at fault that you decided to change your plans. We are sorry that you had to look for a restaurant during the evening, but the staff did not deny you dinner at the hotel at your expense. We work hard to provide an exceptional guest experience and thank you for taking the time to share your feedback. Sincerely,

Hotel not recommended for Families

トリップアドバイザーの評価 1.0/5

Dipen M トリップアドバイザー認証口コミ

I had stay in the hotel during April 2024 with my family for three nights. Location: The location is NOT ideal for family as this far away from the popular beaches and the train station. So, you spend up time and money on taxi and especially no taxi is available from Salerno train station to the hotel. Service: Hotel runs on skeleton staff. and so, the level of service is poor. My hotel room wash basin was clogged and so i was told this will be attended only the next day ony. AC in my room was not working and no one attended to my request on the first day and when finally, i got annoyed and they told me to change the room which was big hassle if you are with your family. Breakfast: Its dull and repetitive and very few options. I would not recommend this hotel to any guest vising the hotel with Family.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 531 件のレビュー 6.1/10 客室
  • 450 件のレビュー 8.5/10 サービス
  • 16 件のレビュー 5.7/10 インターネット
  • 309 件のレビュー 6.8/10 朝食
  • 230 件のレビュー 6.9/10 清潔さ
  • 220 件のレビュー 4.8/10 快適さ
  • 165 件のレビュー 4.8/10 料理

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