メルキュールナポリセントロアンジョイーノ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 920 件のレビュー

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メルキュールナポリセントロアンジョイーノ - Image 1
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Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775, 80133 ナポリ, イタリア

説明

ホテルのその他の情報

  • ナポリの街の中心部にあるので、市街地を歩いて巡ってみましょう。

  • ヌオーヴォ城と海を一望するテラスでの朝食

  • アマルフィ海岸への船が出ているモロ・ベヴェレッロから徒歩5分

  • お車でのアクセスに便利です。提携駐車場をご案内する場合がございます。

  • パラッツォ・レアーレ、ガレリア ウンベルト、スペイン地区、ナポリ・ソッテッラネア

当ホテルの客室

ホテル所在地

メルキュールナポリセントロアンジョイーノ

Via Depretis 123, IT063049A1VVFCGSFT, CIR 15063049ALB0775
80133 ナポリ
イタリア

GPS:40.840234, 14.253838

電話番号
ファックス +39 081 552 9509

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

TERRAZZA MERCURE

バーでリラックスしたひとときをお楽しみください。ナポリの風情を漂わせるモダンでエレガントなデザインが皆様をお迎えします。この理想的なロケーションで、地元のさまざまな名物料理を堪能してください。バーは、毎日 18 時 30 分から 22 時 30 分まで営業しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  920 件のレビュー

トリップアドバイザーの評価  3.8/5  1,869 件のレビュー

2025エクセレンス認証

お客さまの声 4.0/5

Tsukasa K. 一人 - 確認済みレビュー すべて

エアコンが効かなかったのが残念。 責任者っぽい女性だけ感じが悪かった。 その他は良い。

Dear Guest, Thank you for your feedback. I regret to hear that the air conditioning was not functioning adequately and that you found the attitude of a staff member unsatisfactory. We appreciate your positive remarks about other aspects of your stay. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Only breakfast is very good. Never again

トリップアドバイザーの評価 1.0/5

Freddy A トリップアドバイザー認証口コミ

Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel receipt and they reply that receipt will be gave only at departure and on such date. Since my office only accept receipt and credit card expenses on the same date, I point out that since they took out money from the credit card, receipt to be on the same date. They start to present various justification also saying that the amount taken was only a "deposit" while the entire amount was taken and the possibility to make a pre-authorization on the credit card is well known and used worldwide. At the end receipt received on the date of arrival. Room assigned: it was a room for disable people and I only discover when entering, without any advice at the reception, neither the possibility to understand if other rooms are available or the hotel is full. Furthermore, after a long discussion to the reception, it wasn't easy to come back to discuss again. Room at first floor wasn't well soundproofed from outside and with a restaurant in from, wasn't easy to slept. Hair dryer wasn't working well (only cold air) and another one received by the reception. The sink stopper weren't possible to completely open with always some water (and later foam) remaining on the bottom. The breakfast it was wonderful as usual and with an incomparable view.   In conclusion, I don't think to come back to this hotel. It was really a bad choose (based on previous experiences) for a four stars in Naples and for the high prize payed, compared with low service quality received.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to hear about the inconveniences you faced during your stay. Regarding the payment procedure, our policy is to process the full amount upon check-in, which includes the city tax. I understand this was not communicated effectively, and I apologize for any confusion caused. We strive to provide receipts at the time of departure; however, I appreciate your feedback on the need for flexibility in this regard. I regret that your assigned room did not meet your expectations, especially in terms of soundproofing and accessibility. We aim to honor guest preferences and will review our procedures to ensure we communicate room assignments more clearly. Additionally, I apologize for the issues with the hair dryer and sink stopper; maintenance will be notified to address these concerns. I am pleased to know you enjoyed our breakfast and the view. Thank you once again for your valuable input; it is essential for us to improve. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Tired hotel - tolerable for one night only

トリップアドバイザーの評価 3.0/5

lahlah1209 トリップアドバイザー認証口コミ

Tired hotel which isn’t reflected in the price which isn’t cheap. Staff are friendly apart from one ghastly receptionist who was rude to all our party at various times. Breakfast not the best we’ve had in hotels in Italy. Bathroom was tired, aircon noisy and door to bathroom was too big and didn’t fit so no privacy. Tolerable for one night, wouldn’t go back nor recommend.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our friendly staff . Your comments about the breakfast and bathroom facilities are noted, and we understand the importance of these aspects for our guests' comfort. We strive to provide a quality experience, and your feedback is invaluable for our continuous improvement. We hope you may reconsider visiting us in the future. Sincerely, Front Office Manager Hotel Mercure Napoli Centro Angioino

Great hotel stay!

トリップアドバイザーの評価 5.0/5

458randyh トリップアドバイザー認証口コミ

The Mecure Hotel was a nice surprise, better than I had expected (which is always so nice). We had booked two nights in advance in the least expensive two bedded room. We ended up arriving a day earlier. I tried to book the same least expensive two bedded room but that was no longer available last minute. I had to pay more for a room with a single queen size bed. When we arrived they kindly upgraded us to a "privilege" room with one queen size bed that we were able to stay in for our full three nights. The room was small but adequate with free use of the mini bar and a lovely balcony. It overlooked the main street but with the balcony doors closed the noise was not bad. The hotel has a lovely lobby and a nice breakfast area ( we just looked at the breakfast space) but we did not have breakfast included in our rate. The hotel is very well located for arriving via ferry- a less then 10 minute walk. The hotel was convenient to the metro with a quick ride to the main train station. There were plenty of restaurants and shops within walking distance. Although Naples gets not so great reviews regarding safety we had absolutely no problems- even walking around at night. We really enjoyed Naples and what it had to offer. The hotel staff were very responsive to any requests we made.

Dear Guest, Thank you very much for sharing your experience at the Mercure Hotel. We are delighted to know that your stay exceeded expectations and that you appreciated the comfort of the Privilege room, our convenient location, and the attentiveness of our staff. It’s a pleasure to hear that you enjoyed exploring Naples and felt comfortable walking around the city. Your kind words are truly rewarding for our team and motivate us to continue providing high-quality service to all our guests. We look forward to welcoming you back on your next visit — perhaps with the opportunity to enjoy our breakfast as well! Warm regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

Good location and hotel

トリップアドバイザーの評価 4.0/5

rock203 Couples - トリップアドバイザー認証口コミ

The hotel is in a great location to shopping, restaurants and to generally a lot of places tourists would go. The hotel was clean and tidy friendly staff and a great bar area outside the barman was very friendly, comments have been made about the lifts I didn’t use them I used the stairs which were perfect right by the lift easy access and got a bit more steps in every day walking up to the 5th floor, rooms are a bit noisy on the street front but that is to be expected on a very busy road. I found the beds were very comfortable

Dear Guest, Thank you for your feedback. We value your insights and appreciate you taking the time to share your experience with us. Best regards, Front Office Manager Hotel Mercure Napoli Centro Angioino

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 308 件のレビュー 7.6/10 朝食
  • 284 件のレビュー 4.7/10 快適さ
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  • 185 件のレビュー 8.6/10 設備

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周辺の他の施設

ナポリのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。