亚琛雷伦边境宜必思快捷酒店 1 星

客户意见评级 (ALL 评级) 4.0/5 222 评论

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亚琛雷伦边境宜必思快捷酒店 - Image 1
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Aire de repos de Lichtenbusch, E40 高速公路 n°4, 4731 拉朗, 比利时

描述

酒店其他优惠

  • 酒店提供免费无线网络

  • 客房最多可容纳 4 人。

  • 无烟客房

  • 方便前往亚琛和马斯特里赫特。

  • 毗邻亚琛森林

我们的客房

客房

标准房，配备 1 张双人床

  • 3 个人最多
  • 14 m² / 150 sq ft
  • 床上用品 1 x 单人床 和 1 x 双人床

酒店位置

亚琛雷伦边境宜必思快捷酒店

Aire de repos de Lichtenbusch, E40 高速公路 n°4
4731 拉朗
比利时

GPS:50.717442, 6.117824

电话
传真 +32 87 85 11 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 无线网络
  • 早餐

2 早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  222 评论

TripAdvisor 评级  3.7/5  303 评论

Very Disappointing Stay – Would Not Recommend

Tripadvisor 评级 1.0/5

Escape38683463935 经 TripAdvisor 认证的评论

Very Disappointing Stay – Would Not Recommend We booked 2 rooms and had a very poor experience. The rooms were extremely dirty and poorly maintained. Even after raising complaints, the staff did not take any action to address the issues. One of the biggest letdowns was the behavior of Mr. Ismail at the property. His attitude was rude and unprofessional. Instead of resolving our concerns, he got angry and defensive, showing a complete lack of customer service skills. It felt as though he believed he owned the place, rather than being a representative of the Accor Group. Such behavior not only ruins the guest experience but also damages the reputation of the brand. I strongly urge the management to retrain staff, especially Mr. Ismail, on how to treat customers with respect and professionalism. I would not recommend this hotel to anyone based on our experience.

Confidential guest for all to see / locked onto floor - "great" in an emergency

Tripadvisor 评级 2.0/5

4ehmm 经 TripAdvisor 认证的评论

I have been to this motel a number of times and normally the receptionists are super friendly. This time, however, the woman on reception was so totally unfriendly, spoke rapid French the entire time (I don't normally have a problem with that but I had been driving the whole day and was frankly too tired) and the fact that I was having trouble understanding her - and it was obvious - did not hinder the flow of rapid French one jot. Worse though, the keycard didn't work after I took my dog out for a walk. My dog is partially handicapped, so after a few unsuccessful tries at opening the door, I had to carry the dog back to reception and call for the receptionist, who never appeared. What I did notice, however, was that all the copies of the guests' ID cards and passports were on the desk for everyone to see or take. Not the part of the desk that was covered, but an open part of the desk. (See picture) After 5 minutes of shouting for the receptionist, I gave up and carried the dog back down the corridor and tried the keycard again - it worked this time. I had more than enough time to have taken all the passport and ID card info had I wanted to. If you demand such info for whatever reason, you can at least keep it confidential. I went back there 3.5 weeks later, because it was the middle point of a 2000-km journey. I ended up on the second floor of the hotel, which was absolutely boiling (my own fault for not asking for a ground-floor room when booking). The problem with the second floor is that I cannot use lifts as I have panic attacks in them (many people have that problem). The receptionist, who was very friendly, said that I could open the door from the stairs to the second floor using the key card, so I stuck my case in the lift and carried my dog upstairs. That was no problem - I opened the door as the receptionist said and collected my case from the lift. However, the next morning, I found that there is access only FROM the stairs and not TO the stairs using the keycard. The lock kept flashing red. To be honest, I was on the verge of going down the spiral staircase and setting off the alarm in the whole hotel. In the end, I went by lift for the first time in about 15 years and came out of it a wobbly shaking mess unable to drive for a bit until I had calmed down. I do not understand the logic of locking the doors to the stairs. In cases like mine, it causes severe distress and in an emergency, you have locked people in forcing them to run down the corridor to stairs much further away. This experience has put me off staying at your hotel again. I can always ask for a ground-floor room, but if I get there and there are none, then I am in the same situation as my second stay. And btw, the copies of the passports were in the same place – but at least there was a receptionist there this time.

Dear Guest, Thank you very much for sharing your detailed feedback with us. We are grateful you found our location convenient for your travel needs and that you appreciated being able to stay with your dog at our pet-friendly hotel. However, we are truly sorry to hear that some aspects of your stays did not meet your expectations. Please know that we take the confidentiality and privacy of our guests' information very seriously, and we will review how documents are managed at reception. Our team is always available at all hours to assist guests, and we regret if you did not receive the support you needed during your stay. Concerns related to the temperature in our upper-floor rooms, especially in warmer periods, are also noted, and while we do not have air conditioning, we can provide additional fans upon request. Nevertheless, we appreciate your recognition of our team's usual commitment to warm service, which we consider fundamental to our hospitality values. We hope you will allow us to welcome you again and offer a stay that better matches your expectations, Best regards, Brice BERNARD, Manager

Never again!

Tripadvisor 评级 1.0/5

Venture02952119842 经 TripAdvisor 认证的评论

I have made the booking via Weekenddesk and when we arrived to the hotel, it was overbooked! Instead of a little apology, receptionist was sending us away! Other hotels would at least ask if they can help etc! No professionalism, no kindness, never again!

Great place - need some signs how to get there when going south down the motorway.

Tripadvisor 评级 5.0/5

JuneKettchn 经 TripAdvisor 认证的评论

Stay here 3 or 4 times a year overnight. Very nice personnel. Convenient when you're just passing through. The one thing I would find a great idea is better signposting. It is easy enough when you are heading north up the motorway, but not south. There is a tiny yellow sign (a bit smaller than a DL-size envelope hidden in a bush on a tiny road, but that is it. And you have to have gone quite a way to even find that.

Dear Guest, Thank you for sharing your review. We are delighted to hear that you find our hotel convenient and our personnel very nice. Your kind words are greatly appreciated and we are happy to know that you choose to stay with us multiple times a year. We understand your concern regarding the signposting when heading south on the motorway. We appreciate your feedback and will look into improving the visibility of our signs to make it easier for our guests to find the hotel. In the meantime, our GPS coordinates and access plan on our website can be helpful for easier navigation. It would be a pleasure to welcome you back. Best wishes, Degives Véronique, Manager

Perfect overnight "pit-stop"

Tripadvisor 评级 4.0/5

M K 经 TripAdvisor 认证的评论

It is just a hotel "on the road" - quite basic but good enough when you want to rest after driving hundred of miles and more than a dozen hours spent on the road. I did appreciate that reception desk was opened 24/7, as we spent many hours in a traffic and arrived to the place well after midnight: check-in was really quick, then shower and we were sleeping in just 10 minutes after arrival. The breakfast was very basic but OK and we were on the road again. It was perfect overnight pit-stop, on a long road through the Europe.

Dear Guest, Thank you for sharing the review of your stay. We are glad to hear that our 24-hour reception desk was helpful for your late arrival and that you found our check-in process quick and efficient. It's great to know that our hotel served as a perfect overnight pit-stop for your long journey through Europe. We appreciate your feedback on our breakfast, and we would like to inform you that we offer a variety of items in our buffet, including coffee, tea, pastries, ham, cheese, and more. We hope that our breakfast selection was able to provide you with the energy needed to continue your journey. We look forward to welcoming you again. Best wishes, Degives Véronique, Manager

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其他网络用户评价我们的酒店

  • 208 评论 8.3/10 位置
  • 374 评论 4.4/10 房间
  • 294 评论 8.3/10 服务
  • 11 评论 5.1/10 上网
  • 226 评论 3.1/10 舒适度
  • 179 评论 4.3/10 清洁度
  • 172 评论 6.1/10 早餐
  • 44 评论 2.9/10 设施

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