グランドメルキュールザヒルズロッジ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,622 件のレビュー

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ソールズベリーロード1、コーナーウィンザーロード, シドニー, オーストラリア, 2154 CASTLE HILL, オーストラリア

説明

ホテルのその他の情報

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

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ホテル所在地

グランドメルキュールザヒルズロッジ

ソールズベリーロード1、コーナーウィンザーロード, シドニー, オーストラリア
2154 CASTLE HILL
オーストラリア

GPS:-33.730104, 150.973204

電話番号
ファックス +61 2 9899 1182

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOBLES RESTAURANT

シェフのライアン ゲッケが、あらゆるお客さまにご満足いただけるメニューをご用意しております。上質のアラカルトメニューだけでなく、気軽に食べられるメニューもお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,622 件のレビュー

トリップアドバイザーの評価  4.5/5  669 件のレビュー

Lovely accommodation with a negative for me

トリップアドバイザーの評価 4.0/5

daniellesL6959PI トリップアドバイザー認証口コミ

I had mixed feelings about leaving a review as even though this hotel is lovely and has many positive aspects I had a negative experience. I’d specifically booked an accessible room (plus left a note about this in my booking) but when it came to checking in I was told they didn’t have an accessible rooms. I was pointed to some stairs and told that’s where my room was. It was only that I said I’d probably fall down the stairs (as I have balance issues) that an accessible room was then sourced. I had to wait however for quite some time for it to be ready. I had had a long drive to get there, had to be at a function in less than two hours and this delay meant I felt flustered and rushed and was late. I’d recommend if booking an accessible room to double check that there is one available. I’d also recommend the room service breakfast booking form be left on the desk with the other hotel information. It was on a low shelf with the tea and coffee facilities so I didn’t see it. The hotel is however very pleasant and the rooms are nicely furnished and very clean. The buffet breakfast is good too with “barista” coffee available. For most people without accessibility requirements I would recommend.

Thank you for sharing your mixed experience at our hotel. We apologize sincerely for the mistake with your accessible room booking and the subsequent delay. We understand how frustrating and stressful this must have been, especially given your time constraints. We appreciate your feedback on how we can improve our processes, including double-checking accessible room availability and making our room service breakfast booking form more easily accessible. On a positive note, we're glad you enjoyed our hotel's ambiance, rooms, and buffet breakfast. We appreciate your recommendation for guests without accessibility requirements. Once again, we apologize for the issues you faced and appreciate your constructive feedback.

Great stay

トリップアドバイザーの評価 5.0/5

Reece P トリップアドバイザー認証口コミ

Very good, staff very nice and efficient. 100% would stay again. Rooms very clean and spacious. Food was good, breakfast and dinner was amazing. Function room was good very clean and staff was very friendly and helped out with anything that we needed

Thanks for the kind feedback, we hope to welcome you back to The Lodge soon.

Great accommodation conveniently located

トリップアドバイザーの評価 4.0/5

3500caroll Couples - トリップアドバイザー認証口コミ

Wonderfully comfortable room that was clean and well appointed. Friday night was quiet, but Saturday parties were making a lot of noise in the parking area till 1 am. Not good when we had a long day of driving on Sunday. But we will be back in the future because the overall experience was great

Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found your room to be comfortable, clean, and well-appointed. However, we apologize for the disturbance caused by the noise in the parking area on Saturday night. We understand the importance of a good night's sleep, especially before a long day of driving. We'll definitely look into ways to minimize noise disruptions in the future. We're glad to hear that despite this issue, you had a great overall experience and plan to return. We look forward to welcoming you back and providing you with an even better stay.

Timeless charm is the modern comforts

トリップアドバイザーの評価 5.0/5

Trip43546016182 トリップアドバイザー認証口コミ

Our stay at The Hills Lodge Hotel was a nice blend of work and leisure.. From the warm welcome to the elegant, well-appointed room, our stay was short but pleasant and comfortable. The serene ambiance and beautifully landscaped surroundings provided a refreshing escape, where we enjoyed the delicious options for dinner and breakfast. The staff were attentive and genuinely committed to ensuring a pleasant experience. Improvement suggestion would be to add coffee machine to the room

Thanks so much for the review! Coffee machines are available in our suites and can be added to our premium rooms on request. We hope to see you again soon.

Hidden Gem

トリップアドバイザーの評価 5.0/5

Catherine K トリップアドバイザー認証口コミ

Who knew such a pleasant hotel was hidden away in the Hills District. Really comfy and well appointed room, easy to find parking and the staff were all super friendly. Nice touch to get a free drink on check-in being an Accor member and the breakfast offering was delicious

Thanks so much for your kind words! We hope to see you again soon

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 228 件のレビュー 9.2/10 ロケーション
  • 779 件のレビュー 8.4/10 客室
  • 812 件のレビュー 8.9/10 サービス
  • 27 件のレビュー 3.2/10 インターネット
  • 393 件のレビュー 8.6/10 快適さ
  • 328 件のレビュー 7.2/10 料理
  • 323 件のレビュー 8.6/10 清潔さ
  • 227 件のレビュー 8/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。