Sofitel Guangzhou Sunrich bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.309 ulasan

Jaminan Harga
Terbaik
Sofitel Guangzhou Sunrich - Image 1
Sofitel Guangzhou Sunrich - Image 2
Sofitel Guangzhou Sunrich - Image 3
Sofitel Guangzhou Sunrich - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, China

Deskripsi

Keistimewaan hotel

  • 5 menit berkendara dari Stasiun East Railway dan 40 menit dari bandara.

  • Berdekatan dengan tempat wisata terkenal

  • Perlengkapan mandi eksklusif Lanvin

  • Hidangan luar biasa di 5 restoran dan bar unggulan.

  • Perpaduan antara gaya hidup Prancis dan sentuhan lokal Guangzhou.

Akomodasi kami

Lokasi hotel

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
China

GPS:23.138408, 113.315649

Telepon
Fax +86 20 3883 3333

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.309 ulasan

Peringkat TripAdvisor  4.9/5  7.818 ulasan

Amazing experience!

Catatan Tripadvisor 5.0/5

Shakir Y Ulasan TripAdvisor tersertifikasi

Amazing experience. Great hotel and the spa was top notch! Kayla was awesome. 10/10 and I would come back if Staying again.

Dear Guest, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an amazing experience and enjoyed our hotel and spa facilities. Your special mention of Kayla is greatly appreciated – she truly embodies our commitment to exceptional service. We have already shared your kind words with her and the entire team. We are delighted that you would choose to stay with us again. We can't wait to welcome you back for another perfect 10/10 stay! Warm regards, Guest Experience Team

SECURITY ALERT: Corporate Silence Following Unauthorized Card Charges

Catatan Tripadvisor 1.0/5

LeeY513 Ulasan TripAdvisor tersertifikasi

Do not stay at this property if you value the security of your financial information. My experience with Sofitel Guangzhou Sunrich has been a nightmare defined by unauthorized transactions, administrative deflections, and a complete lack of corporate accountability. Two weeks after my checkout, this hotel processed an unauthorized manual charge on my credit card for a significant amount. This was done without my consent, without a signature, and without any prior notification. It was only discovered because I personally audited my bank statements. General Manager Jeffery only responded 48 hours after an escalation email to his superior Markus Keller, despite the fact that he had the information 24 hours earlier. When I demanded an explanation, the management team (including the General Manager) blamed a "Visa/Bank System Upgrade." This is a convenient excuse to shift the blame. By blaming an external system, they are intentionally evading the core security flaw: Why is sensitive guest card data retained in their system in a way that allows manual settlements to be processed weeks after departure? The most disturbing part of this ordeal has been the response from Accor’s leadership. I escalated this matter strictly through the hierarchy—from the hotel management to the Greater China executives and even to the Global CEO for a period of 17 days. For 17 days, I have been met with absolute silence. This is how much they "care" for guest data security. This is a clear strategy of stonewalling. They are playing a "waiting game," betting that a guest will eventually tire of the lack of response and go away. For a brand that touts a "Charter of Trust," this total disregard for a Platinum guest's data security is a staggering failure of integrity. Conclusion: A 5-star hotel should provide peace of mind, not financial anxiety. If Sofitel Guangzhou and Accor Management cannot provide a transparent explanation for unauthorized manual charges and a 17-day failure to communicate, they cannot be trusted with your data. Avoid this property until they can demonstrate actual compliance with PCI DSS standards and basic professional courtesy.

Dear Guest, Bonsoir and Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your stay. It is always our goal to provide a seamless and enjoyable experience for our guests, and we are sorry to hear that we fell short in this instance. We are actively investigating the issues you raised with bank to ensure they are addressed promptly. Your comfort and satisfaction are our top priorities. Thank you once again for your valuable feedback. Warm regards, Guest Experience Team

An Accor group hotel centrally located but requires improvements

Catatan Tripadvisor 4.0/5

Danny K Ulasan TripAdvisor tersertifikasi

I booked this hotel because of the excellent comments on TripAdvisors. The hotel is centrally located at Tianhe District. It has the glamour of an international class hotel with magnificent building design and high ceiling lobby, 30 storeys high. However, since I arrived hotel lately, there was no one helping me unload my luggage (I heard this unhappy experience from another guest also when I checked out the next day). The room itself was very spacious (I was on 27/F) with a huge toilet with separate shower and bath tub. My requests were all accommodated and attended. I could have a nice sleep on the king-sized bed. However, I would like to comment that the room’s light switches were not easy to find when entering the room. I did have difficulty in locating them when I opened the room door all dark with my luggage.

Dear Valued Guest, Bonsoir and Thank you very much for choosing our hotel based on the positive reviews and for sharing your detailed feedback. We are delighted to hear that you appreciated our central location in Tianhe District, the elegant design of our building, the spaciousness of your room on the 27th floor, and the comfort of the king-sized bed. It’s also great to know that our team was responsive in accommodating your requests. At the same time, we sincerely apologize for the inconvenience you experienced upon arrival with the luggage assistance and for the difficulty in locating the light switches in your room. Your feedback is invaluable to us, and we will immediately review our arrival procedures and room layout to enhance convenience and clarity for our guests. We truly hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Warm regards,

Pleasant surprise staying

Catatan Tripadvisor 5.0/5

Shirley T Ulasan TripAdvisor tersertifikasi

Is a pleasant surprise staying in Sofitel Guangzhou. I expected it to feel old, but the hotel is actually well maintained, clean, and comfortable. The front desk staff were very friendly and service met international standards. The bed was medium-firm and comfortable — not overly hard like many local hotels. A reliable and enjoyable stay overall.

Dear Valuable Guest, Thank you so much for your perfect review! We truly appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we will continue to strive to provide exceptional service. We look forward to welcoming you back soon! Warm regards, Guest Experience Team

.

Catatan Tripadvisor 5.0/5

Anel I Ulasan TripAdvisor tersertifikasi

This was an excellent hotel. We organized business meetings with partners, and the hotel staff were able to help us with everything. We have stayed here 5 times and always comfortably.

Dear Valued Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

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