소피텔 런던 히드로 5성

고객 평점 (ALL 평가) 4.5/5 14,762 리뷰

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호텔설명

호텔 추가 정보

  • 히드로 5번 터미널까지 도보로 5분 거리에 있는 유일한 호텔입니다.

  • 엘리자베스 라인을 통해 카나리 워프까지 1시간 이내에 바로 도착할 수 있습니다

  • 히드로 최대의 연회장을 포함한 45개의 회의실이 있습니다.

  • 영국 2023 비즈니스 여행자가 뽑은 최고의 공항 호텔

  • 로제트 위닝 레스토랑, 아름다운 시대와 생활

숙박

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호텔 위치

소피텔 런던 히드로

Terminal 5, London Heathrow Airport
TW6 2GD 런던
영국

GPS:51.4735, -0.4915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  14,762 리뷰

TripAdvisor 평가  4.5/5  20,015 리뷰

2024으뜸 시설

First time visit - Great introduction!

트립어드바이저 평점 5.0/5

Michael D TripAdvisor 인증 리뷰

Sofitel is professionally managed to provide every comfort and convenience. Beautiful room, spacious bathroom, delightful. Jude on reception was polite, pleasant, helpful and cheerful. All of which encouraged us to enjoy our stay. Thank you Jude.

You made my day and my stay!

트립어드바이저 평점 5.0/5

Getaway59335306335 TripAdvisor 인증 리뷰

I booked Sofitel for a day stay between flights. At reservation, Ignatius was warm, professional and so helpful! He was able to get me into a room earlier than expected and even upgraded my stay. This made all the difference to me! Sofitel Heathrow is a special place for me and you didn’t disappoint. Thank you!

Dear Getaway59335306335, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Ignatius, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

A Disgrace to Sofitel Brand

트립어드바이저 평점 2.0/5

Leviha 비즈니스 - TripAdvisor 인증 리뷰

I have stayed here a few times in the past and experience vary. Convenient place to stay if you need to catch a flight from LHR terminal 5. However, i would say that location is the only reason to consider this property. All the rest is definitely against it. This round i got a smelly room, none of my pre arrival requests honoured. Arrogant reception after waiting in line to be served. Do not offer even complimentary bottle of water in the room not to mention empty mini bar. Better spend a few min ride to the airport from many other options around than to stay here.

Dear Leviha, Thank you for sharing your feedback regarding your recent stay at our hotel. I’m sorry to hear that your experience did not meet your expectations, especially as a returning guest. I apologise for the issues you encountered, including the unpleasant smell in your room and the lack of attention to your pre-arrival requests. Our goal is to provide a welcoming atmosphere, and I regret that you felt the reception staff did not meet this standard. I understand your disappointment regarding the absence of complimentary water and the empty minibar. These details can make a significant difference in our guests’ comfort, and I will ensure your feedback is communicated to the relevant teams for improvement. We appreciate your loyalty and the time you’ve taken to provide us with your thoughts. I hope you will consider giving us another chance in the future, as we are committed to enhancing our guests’ experiences. Thank you again for your valuable input. Kind regards. Mohammed Serhan Hotel Manager

Needs to be updated

트립어드바이저 평점 2.0/5

MaryC227 Solo travel - TripAdvisor 인증 리뷰

I booked this hotel as it’s in terminal 5, which is good. Do not stay here if you need a power socket near the bed to use or charge phone or laptop as there are none. The only power points are across the room. It is 2024 and this hotel is meant to be modern and quality (and the rate is for a good quality hotel), it’s a real disappointment.

Dear MaryC227, Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you experienced during your stay. We have plans to begin renovations of the hotel in 2025, which we are very excited to bring our property to the desired standards our guests expect. Your feedback is important to us, and we are addressing the issue to ensure it doesn't happen again. Kind regards. Mohammed Serhan Hotel Manager

First class

트립어드바이저 평점 5.0/5

princesspenny 가족 - TripAdvisor 인증 리뷰

Prestige suite with lounge access. Direct access from Terminal 5 (about a 10 minute walk). The room was huge with a large double and a sofa bed in the adjoining living area. Well stocked free minibar. Clean and very comfortable. Lounge was superb. Service was excellent - best ever for a hotel lounge. Must mention Sujeewa - so friendly and kept all the food and beverages refreshed. Would definitely visit again when overnighting at Heathrow.

Dear princespenny, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Sujeewa, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 4,862 리뷰 9.3/10 위치
  • 9,140 리뷰 7.9/10 객실
  • 8,255 리뷰 8.1/10 서비스
  • 88 리뷰 4.5/10 인터넷 가격
  • 2,207 리뷰 8/10 청결도
  • 1,966 리뷰 4.6/10 가격 대비 가치
  • 1,492 리뷰 8.4/10 조식
  • 38 리뷰 1.9/10 수영장

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