Mercure Bunbury Sanctuary Golf Resort

Dined at the restaurant but didn’t stay in accommodation as we live locally. Ordered Basque Cheesecake for desert. It was dry with a black burnt crust on top and side, but most importantly so dry it was unpalatable. Waitress discussed with chef who confirmed that was how it was supposed to be. I was offered a replacement and declined as my wife had finished eating. They still charged me for the item. It will be a long time, if ever, I return to this restaurant.

The room we stayed in was a newly redecorated room. There was no storage to put clothes away. Seeing as we had 3 nights would have been nice to unpack instead of living out of a suitcase. Also the grout in the shower was old and mouldy. Enjoyed the restaurant and bar area. Loved the golf. Lovely spot to get away.

Have stayed 3 times. Loved the golf (one of my favorite courses) and the staff are brilliant, they honestly couldn’t do more to make our stay more enjoyable. Restaurant was great, food delicious. Loved that the owner Bob was really interested in our stay experience. Only problem was when we left the next morning, walking down the car park ramp I fell off the side and nearly broke my ankle, my take away chicken parmigiana and salad went everywhere, thank god my partner was there to catch me. Maybe a handrail or paint would help for us clumsy ones. But overall experience…. Great

Expected more from a mercure. The rooms are dated and smelly. The bed was hard and the linen smelt of stale cigarette smoke. The restaurant was fantastic. The did was delicious and the service was outstanding

As an Accorplus member my membership was quite useless in this hotel. Little benefit for breakfast and Dinner. Used once at breakfast with 15% off. The room was dated and it had a shower in the bath which could be a danger for older people. Bed was very uncomfortable and pillows should be thrown away.