Hotel Mercure Paris Boulogne

I'm sure this is a nice hotel - I didn't get to experience it. Due to personal issues at home I cancelled my reservation - but still I got charged 504 Euros for a non-appearance fee... This is not the way I want to spend my money - or pay a visit in the future...

We suent 5 nights at this hotel during our visit to Paris. The room was spacious and very comfy. We enjoyed the balcony and the pool. The breakfast was amazing. Lots of choice each morning to start your day. The walk to the nearest Metro was 5-10 min walk. There is a small grocery store around the corner to get some cheap beverages and snacks. Cannot complain about this place.

We chose this hotel as it was easily accessible from the peripherique ring road and we arriving by car from Normandy. It also had good value family rooms (essentially just a normal room with a sofa that converts to a bunk bed. Rooms weren’t fancy but had a fridge, kettle and were clean and not to small. Nuxe toiletries were a nice bonus. The rooftop pool was again not fancy but the kids enjoyed splashing around and cooling off. Surrounding area is ordinary but there are mini markets and a bakery within 2 mins walk, and a park with childrens play area just beyond that. Metro station is 5 mins walk. If we hadn’t had the car we’d have probably paid a little more for a more central location, but it was perfect for our needs this time.

I've stayed in this hotel twice, in May/June 2019 and May/June 2022, both times for Roland Garros. The hotel is 20min walk from Roland Garros, in a quiet area. The rooms are clean. There is a subway station about 10min away. During our first stay, we were woken up by a false fire alarm once. The quality and service seem to have declined over the past 3 years. Our recent stay was not pleasant and I will not be returning. - Even though I am an Accor gold member we were not offered an upgrade nor a welcome drink. - The staff who checked us in, at the reception, was rude and seem not to know his job. Even though we stated several times that we would pay in cash, he wanted to put a 2000 EUR deposit/guarantee on my credit card. That would leave us with no money for the rest of the week so of course we declined. Then he seemed to completely forget to return my passport until I reminded him, at which point he looked at me blankly until I showed him where it was, on his desk. - We were routinely not given a hand towel. Me and my mother were provided with face and body towels, but no hand towel. When talking with the reception staff, they said they don't normally give one, which is a very strange policy in my opinion. We clearly stated we would need one, and were given supplementary towels, but after almost every housekeeping the extra towels disappeared again. We had to call the reception at least three times throughout out week-long stay, to request extra towels.

If you’re staying in Paris then this we found to be a great base to stay with only 5 minute walk to the metro and really easy access to the Eiffel Tower and Louvre and the arc de triomphe. Staff were all really friendly and the main reception is clean and fresh. Sadly not once whilst we were there did any of the hand sanitisers have any sanitiser or were they filled up in each of the lifts. The room itself was basic and possibly one of the hardest mattresses I’ve ever experienced. Whilst the room was ‘cleaned’ we found that hoovering and certain other aspects were not done during our stay which we found to be a little poor and lacking attention to detail. Parking is €20 per day however even if charged there is no guarantee that there will be a space which means that you would have to use indigo parking at €32 for 24 hrs so factor that into any travel costs. Yes I would stay again but hope the attention to detail improves