Novotel Бандунг 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 692

Novotel Бандунг - Image 1
Novotel Бандунг - Image 2
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Novotel Бандунг - Image 4
Jalan Cihampelas No 23 25, West Java, 40171 БАНДУНГ, Индонезия

Описание

Особенности отеля

  • Фитнес-центр и спа-салон

  • Конференц-залы вместимостью до 500 человек

  • Аэропорт Хусейн Састранегара расположен в 8 минутах

  • Технологический институт Бандунга расположен в 10 минутах поездки на автомобиле

  • Общественная и частная крытая парковка

Наши номера

Расположение отеля

Novotel Бандунг

Jalan Cihampelas No 23 25, West Java
40171 БАНДУНГ
Индонезия

GPS:-6.90491, 107.604

Телефон
Факс +62 22 4212999

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 692

Рейтинг TripAdvisor  4.1/5  Отзывов: 1 596

Duty Manager lied & poor service from staffs

Примечание: Tripadvisor 2.0/5

Ervilee Реальные отзывы TripAdvisor

I am an ex Diamond Member and currently a Platinum Member. I had stayed in this hotel for many times and had been very satisfied and happy with the service by Ms. Ledi, the front office manager. This last visit on 31st July 2025 I learnt that Ledi was no longer part of the team and was instead serviced by Mr. Billy, the duty manager. What a disappointing experience it was. First of all, Mr. Billy as duty manager had missed fulfilling our benefit as Platinum Member. Our room’s AC was not cool enough and very noisy all through the night. We came down to front desk anf complained at 3 am to staff IN FRONT OF Mr.Billy and our problem was poorly done. We were not given alternative room and was unable to get a good rest. The building facility was poorly maintained. All of our requests which had been agreed by duty manager was casually neglected and he HAD THE NERVE TO LIE that our request was not available for Platinum Members. We then responded if it is the fact then we will email Accor Group to confirm. He then quickly changed his response and apologised that our requests were actually included in Platinum Member privilege. Very, VERY disappointed with this dishonest attitude and such a shame for Novotel Bandung to keep this standard of staff. I am now contemplating to move to another Accor Hotel if Novotel does not improve its standard of service.

Dear Mr. Ervilee, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto, Rooms Division Manager

Good for short stay

Примечание: Tripadvisor 3.0/5

Abrahamryan1 Семьи - Реальные отзывы TripAdvisor

Hotel was full with government event during our stay. We stayed only gor one night during transit. Crew was super polite but the facilities are getting older. Time to renew tbh.

Dear Mr. Abraham Ryan, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Siswanto, Rooms Division Manager

Staycation at Novotel bandung

Примечание: Tripadvisor 5.0/5

rezasC5571UQ Реальные отзывы TripAdvisor

The hotel is very good, Room is big. Breakfast is good, many options. They also have spa facilities. Café, restaurant and mini market is just walking distance. Quick check in process. Toilets near resto is good. But they need to assist somebody / guest from hotel who wants to cross the street to go to minimarket.

Dear Mr. Rezas, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

WORST CHAIN HOTEL EVER

Примечание: Tripadvisor 1.0/5

Sheila N Реальные отзывы TripAdvisor

WORST HOTEL EVER!!! I checked in at 15.45 with Jihad, and he said just wait 10 mins bcs the room was not ready yet. I was waiting for 5 mins and I couldn't wait anymore bcs it doesn't make sense. I came back to Jihad to complaint and he said "iya kak maaf kakak nya req high floor kan, high floor kami belum ready ka" HOW COME HOTEL CHAIN CAN'T PREPARE THE GUEST REQUEST BEFORE ARRIVAL??? After that Jihad gave me the room key and he said the room is ready at 11th floor. Anyway I'm hotelier. The second thing, I called reception to ask bathmat and tissue box, I was waiting for some time but nobody come to my room. I came to reception and ask directly to Jihad. He said he will send housekeeping. After that I came back to my room. Why do I need to come to reception to req anything? As the guest we can req anything by phone right? The third thing, I called reception at 20.17 to ask chopstik but the lady said they don't have it. HOW COME HOTEL CHAIN DOESN'T HAVE CHOPSTIK??? I don't believe her so I called IRD directly and he said they have it. After that he came to my room. The fourth thing, this morning I was breakfast at restaurant and I came to pasta area. I asked one lady which is SHE IS A CHEF. I asked her wether they have spagetthi or no. She said spagetthi is being refilled. But I don't believe her bcs there is no tag for spagetthi. I came to my table for eating. After I finished the food, I came back to that area, I ask to another lady she said they don't have spagetthi. I was like "that lady said you guys have spagetthi" I was looking at the first lady and she just quiet, looking down as if she didn't hear. WOW THE WORST HOTEL CHAIN I'VE EVER KNOW. How come the chef doesn't know the menu for breakfast??? Wallahi I never recommended this hotel to my relatives. And I'll never come back to this hotel anymore. As I know hotel chain always give the best service to guest. But this hotel very very worst. I'm hotelier so If I'm in their position, I'll make sure to give best service to the guest.

Dear Ms. Sheila Nandya, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

Friendly staff

Примечание: Tripadvisor 5.0/5

Ria Rosita S Реальные отзывы TripAdvisor

Staffnya ramah, breakfastnya enak, makasi mba Sulfa utk es kopinya, fast service💕 Kamarnya juga bersih dan nyaman. Next will stay at Novotel Bandung again. Thank you so much, nice can stay here🤗🤗🤗 See you agaaaiiiiinnnnnnnnnnn🥰🥰🥰🥰

Dear Mrs. Ria Rosita S, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 254 Отзывов 9.1/10 Расположение
  • 1 024 Отзывов 8.9/10 Номер
  • 1 449 Отзывов 9.4/10 Сервис
  • 18 Отзывов 8.6/10 Интернет
  • 1 332 Отзывов 9.4/10 Еда
  • 648 Отзывов 9.1/10 Завтрак
  • 610 Отзывов 8.9/10 Чистота
  • 360 Отзывов 8.6/10 Комфорт

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