Sofitel Legend Peoples Grand Hotel Xian 5 gwiazdki

Ocena klientów (Ocena ALL) 4.9/5 Liczba opinii: 129

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Sofitel Legend Peoples Grand Hotel Xian - Image 1
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Sofitel Legend Peoples Grand Hotel Xian - Image 3
Sofitel Legend Peoples Grand Hotel Xian - Image 4
319 Dongxin, Shaanxi, 710004 XIAN, Chiny

Opis

O hotelu

  • Obiekt położony jest w obrębie murów miejskich, w pobliżu dzwonnicy i Wieży Bębna.

  • Ogród krajobrazowy o powierzchni 40 000 m² z fontanną

  • Całodobowa usługa kamerdynera

  • Zabytkowy budynek z wystrojem inspirowanym stylem francuskim i chińsko-rosyjskim

Nasze pokoje

Lokalizacja hotelu

Sofitel Legend Peoples Grand Hotel Xian

319 Dongxin, Shaanxi
710004 XIAN
Chiny

Pozycja GPS:34.265516, 108.958814

Telefon
Faks +86 29 8792 8400

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

DOLCE VITA

We współpracy z Remy Martin Louis XIII serwuje rzadki koniak Louis XIII Fortress i wiele innych edycji specjalnych. Dostępne są również szlachetne wina na kieliszki oraz szeroki wybór klasycznych i innowacyjnych koktajli.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.9/5  Liczba opinii: 129

Ocena TripAdvisor  4.9/5  Liczba opinii: 1 149

Certyfikat Doskonałości 2025

Disappointed service

Ocena na stronie TripAdvisor 2.0/5

Margaret F Opinia zatwierdzona w TripAdvisor

As per the name suggested, the building of Sofitel Legend Peoples Grand Hotel is stunning. But service on the whole failed to make a legend. We, a group of 11 friends, stayed in the Sofitel Legend for 4 nights, from 29 Oct to 2 Nov. Upon our arrival, we were received warmly by their Chief Concierge, who's been very helpful with providing tips for us to go around and taking notice on our comments. Rooms were big and comfortable, with all the standard fixtures of a 5-star luxury hotel. A full buffet breakfast was inclusive and this was the part which we experienced the worst service during our stay at Sofitel Legend. Most of the waiting staff appeared nervous and clueless about their duties. They could not understand English well, and sometimes even communicating in Putonghua was a bit difficult too. Our coffee/tea orders were mixed up on all 4 days of our breakfast. The staff had difficulties in understanding the different forms of coffee, like Americano and Cappuccino; staff couldn't understand why milk was asked to be served on the side with the english breakfast tea; dirty plates piling up on our table but the staff had no intention to clear them away. The egg station was under so much pressure during peak hour that the food orders were all confused and served very very slow. We also attended the complimentary happy hour held at the bar on the executive floor. The choice of drinks was limited, and when we asked for some lemon slices to go with the soda water, we were told that lemon was not available. Nonetheless, we had great companies among our group of friends and we had a relaxing time there. We were also intrigued by the number of non-hotel guests wandering around the hotel with filming crews taking portraits. A rare view indeed for a luxury 5-star hotel.

Dear respected guest, Thank you for taking the time to provide such detailed feedback. It is our unwavering commitment to deliver pleasant and memorable experience. Guests’ satisfaction and recognition drive us forward on this journey, while constructive feedback like yours helps us grow and improve. For this, please accept my sincere gratitude and apologies. While the beautiful grounds of Xi’an Renmin Square and the historic and distinctive building of Sofitel Legend Hotel are beloved by many, we also attach great importance to maintaining order in our daily operations and protecting our guests’ privacy. Please allow me to report that the photography situation you mentioned has already seen great improvement. Your feedback regarding our service has given us much to reflect on. Such issues neither meet our operational standards nor align with our heartfelt intentions for guest satisfaction. I will personally oversee follow-up training and improvements. We remain dedicated to continuous enhancement and sincerely hope for an opportunity in the future to demonstrate our progress to you. Wishing you all the best. Yours sincerely, Sam Gu General Manager

Good location, great staff

Ocena na stronie TripAdvisor 4.0/5

dewmaw Opinia zatwierdzona w TripAdvisor

Great staff. Friendly, helpful. Good English. Special mention to Andy on Reception, Eva on the Concierge Desk and Anna in the restaurant. The very grand-looking (if a bit Soviet in style) hotel is set back from the road and is pretty quiet. Walkable easily to the Eastern entrance to the wall and to the centre of Xian. Our room had all the usual facilities, maybe a bit light on wardrobe space. It was quiet. The furnishings were a bit fancy for our tastes but that’s subjective. The only slight negative is that the ground floor of the hotel was fairly chilly, so choose where you sit in the restaurant, ideally away from the windows! Breakfast was excellent, lots of choice, regularly replenished, and an egg station.

Dear dewman, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Andy, Eva and Anna. Please accept our heartfelt appreciation for your kind recognition. At the same time, we are terribly sorry that the restaurant temperature was not to your comfort. We pay high attention to your feedback, and will take immediate action. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Best old hotel with lots of stories to tell

Ocena na stronie TripAdvisor 4.0/5

S3686GBandyt Opinia zatwierdzona w TripAdvisor

Best hotel in xian . Service is good with best price and best service. Breakfast with full of healthy food and fresh juice with good ingredients . Room very clean immaculate. Location is not the best but you can always get didi around

Dear respected guest, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with your recent stay. We are deeply motivated and please accept our heartfelt appreciation. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Authentic Italian Restaurant

Ocena na stronie TripAdvisor 5.0/5

Flyer15338120115 Opinia zatwierdzona w TripAdvisor

Great food and service in a very convenient environment. I came to this restaurant multiple times, it was always very good. In my home country, I live with Italian people, so I have high expecations and high standards towards italian food. This place is clearly a top restaurant.

Dear respected guest, Thank you for the recognition to our Dolce Vita restaurant and for providing us with the gift of feedback. We are deeply motivated, please accept our heartfelt appreciation and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu General Manager

Sweat all night. The thermostat is a non-functional decoration.

Ocena na stronie TripAdvisor 2.0/5

Dave B Couples - Opinia zatwierdzona w TripAdvisor

The room was very hot. We like to sleep in a cool room. We set the thermostat at 65 F and the room never got cooler than 76F. We stayed two nights and I mentioned the problem to the front desk after sweating through the first night. Nothing was done so the second night was just as bad. We opened the windows the second night, but the cool outside air could not overcome the hot air blowing out of the vents so the only difference was we could hear construction noise all night. It’s a beautiful old hotel, but the HVAC system doesn’t work. I would not stay at this hotel again.

Dear respected guest, Thank you for taking the time to share your feedback with us. We are terribly sorry that the room temperature didn't meet your preference, please accept our sincerest apology. It is our unwavering commitment to deliver enjoyable hotel experience and we will never relent in our efforts. Wishing you all the very best. Yours sincerely, Sam Gu General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 368 Liczba opinii 9.4/10 Lokalizacja
  • 549 Liczba opinii 8.8/10 Pokój
  • 992 Liczba opinii 9.4/10 Obsługa
  • 453 Liczba opinii 9.3/10 Klimat
  • 237 Liczba opinii 8.2/10 Śniadanie
  • 207 Liczba opinii 8.3/10 Jedzenie
  • 148 Liczba opinii 9.4/10 Czystość
  • 17 Liczba opinii 5.2/10 Strefa wellness

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