Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Irina K. We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr. Mikhail R. , Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you enjoyed your overall experience at the hotel and appreciated the quality and taste of the breakfast items offered. At the same time, we sincerely regret that our breakfast selection did not fully meet your expectations, particularly regarding the variety of seafood, desserts, and fresh fruits. Your observations are greatly appreciated and have been shared with our Culinary Team for review as we continuously strive to enhance our dining experience. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back in the future and providing an even more satisfying experience. Kind regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Larisa T. We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr. Sergei K., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Anna L., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr. Andrei D. Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the construction noise near the hotel during your stay. We understand how disruptive it can be to hear heavy construction work, especially from early morning until the evening, and we regret the impact this had on your comfort and overall experience. Unfortunately, the construction activity is taking place outside the hotel and is beyond our direct control. However, we fully understand your frustration and are continuously communicating guest feedback to the relevant parties whenever possible. We truly appreciate your understanding and value your comments, as they help us better understand our guests' experiences. Despite this inconvenience, we hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mr. Andrei M., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Marina B., Thank you very much for choosing Novotel for your first stay in Asia and for taking the time to share such a detailed review. We are delighted to learn that you enjoyed our excellent location, the beautiful balcony and its stunning view, as well as the comfort and design of your bathroom. It is also wonderful to know that our housekeeping services, including room cleaning and the replacement of linens and towels, met your expectations throughout your stay. We truly appreciate your positive comments regarding our breakfast offerings. Our team strives to provide a variety of both international favorites and local Asian specialties, so we are pleased that you had the opportunity to experience some new flavors while still finding familiar dishes to enjoy. Most importantly, thank you for recognizing Mr. Tuan, our Night Receptionist. We are delighted to hear that his assistance with your child's package contributed positively to your stay. Your kind words will certainly be shared with him and the entire team, as they serve as great encouragement for us to continue delivering genuine hospitality. We sincerely appreciate your recommendation and hope that your first experience in Asia will be remembered fondly. We look forward to welcoming you and your family back to Novotel for another enjoyable stay in the future. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Natalia S., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. A. Alena, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr. Petaikin Dimitrii, Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies for the inconvenience you experienced during the check-in process. While we appreciate your understanding of our standard check-in time, we deeply regret that you were unintentionally overlooked after arriving at the hotel and had to follow up personally regarding the status of your room. This is certainly not the level of service we strive to provide, and we understand how this situation may have affected your first impression of your stay. Your comments have been shared with the relevant departments to help us improve our communication and guest follow-up procedures, ensuring that a similar situation does not occur in the future. At the same time, we are pleased to learn that you enjoyed the rest of your stay and appreciated the overall hotel facilities, the comfort of your room, and our breakfast offerings. It is encouraging to know that, despite the disappointing arrival experience, you found the hotel well maintained and suitable for your stay. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve both our service and guest experience. We hope to have another opportunity to welcome you back and provide you with the seamless and attentive service you rightfully expect from us. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Nadezhda G., Thank you very much for sharing your experience with us. We are delighted to hear that you and your family had an enjoyable stay and that you were pleased with our comfortable rooms and excellent breakfast offerings. It is always rewarding to know that our guests had a pleasant and memorable vacation. At the same time, we sincerely appreciate your constructive feedback regarding the extra bed. We are sorry to learn that it did not provide the level of comfort you expected. Your comments regarding its firmness and stability have been shared with the relevant team for review, as we continuously seek ways to improve our facilities and enhance the comfort of our guests. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. Warm regards, Anh Truong (Mrs.) General Manager.

Dear Mr. M. Viktor, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Gulnar A., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Anna S., Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to learn that you enjoyed our prime location, conveniently close to both the beach and the heart of Nha Trang. It is also rewarding to know that you appreciated the spacious room, high ceilings, comfortable king-size bed, sea-view balcony, and the unique bathroom design. Your kind words about our breakfast are especially appreciated. We are pleased that you enjoyed the variety of fresh fruits, quality coffee, and the selection of Vietnamese, Chinese, and international dishes prepared by our culinary team. We are equally grateful for your compliments regarding our service and hotel design. Your positive feedback is a great motivation for our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back for another enjoyable stay in Nha Trang. Kind regards, Anh Truong (Mrs.) General Manager.