Novotel Suites Montpellier 4 estrelas

Dear Madam/Sir, I have stayed in your facility between 25 June- 12 August 2023. Here are my notes regarding my stay and hotel. All employees were so kind. Thank them all. I would like to especially thank to, Sarah, Marie and Miarina at front desk. Having breakfast in the weekend was a chaos. It is so crowded. Tables and seats are not enough and some of the foods can be finished easily and need to be waited for renewal. And also cleanliness of cutlery and plates are not sufficient. (This is not only during weekends, I saw some not enough cleaned cutleries and plates during weekdays. The hotel needs to renew the omlette pans in the breakfast saloon. They are fully scratched and this is not good for health. Water in the rooms tasting so bad. I couldn't drink because sometimes it smells humidity - odour. It will be so good if the water can be changed. I had my stay mostly in room 525, the soap dispenser was detached and about to drop, but it was not realized by cleaning staff for some time and I asked it to be fixed. I only got the hotel slippers close to end of my total stay. In my opinion, these slippers are one of the basic but necessary stuff in a hotel room. The bed in my room was not so comfortable, I think it is becoming old and needs to be changed soon. Carpets and curtains in the room also seems to be old and I was feeling some dust sometimes in the room. Lastly, there should be a stand for the luggage in the room. I kept my luggage on ground. To summarize, my stay was good except these items above. Thanks to all the staff for their kindness and helpful approach.

The Hotel is nice a bit old but clean and stuff are very friendly. The apartmen is very spacious and clean. Bed was very comfy. Various and plenty breakfast choice. Perfect location. Would stay again.

Stayed here for 6 nights while in montpellier. I find some of the previous comments a bit harsh. Didnt have a single issue to complain about. It's a bit out of the city but you can buy a tram ticket for €10 which gives you 10 rides at one of the Tram stops. The hotel itself is spotless clean staff are pleasant and polite. Good choice at breakfast. Pool area also clean. Would definitely stay again if/when when I'm in montpellier

We are quite astounded at the unfounded criticism expressed by some on here. We stayed here for 5 nights last week and had a wonderful experience. From the warm welcome by all staff and their efforts to understand my awful French to their wonderful English, nothing was too much trouble, they were a delight. The foyer and breakfast rooms are spacious with a bar included. There is an ample terrace with a fabulous pool which we used daily. Everything flows and is open plan. They decorated it all for Halloween which was appreciated and fun. There is an interactive Photo machine by the lifts where you can take a free souvenir. Breakfast was scrummy, a mix of hot and continental, you can even fry your own eggs at a station, plentiful and very high quality. There are meal options in the foyer for you to take to your room to reheat, a bit pricey but handy as there is no restaurant for lunch or evening options. Our room was huge, L-shaped, great big comfy bed, and lots of windows to open with a view of the pool. Small kitchen area with treats that are replenished daily, The fridge is really cold with bottled water supplied. Table and chairs and lounge chairs also. A safe and plenty of hangers and storage. The bathroom is large, with a wet room set up which was perfect for us. all toiletries are supplied and very tastefully decorated in a minimalist style. One fly in the ointment is the lack of air conditioning, it has it but it wasn't working and the room was warm, however, we were supplied with a fan. They need to look at this seriously. The suites are in the more modern area of the city with great tram transport very close by. 5 minutes away there is a very pleasing strolling area with a river, restaurants and fabulous modern architecture, lots of places to sit. This was our first visit to Montpellier, it will not be our last. It has everything sprinkled with Frenchenss of course with a scattering of Spanishness thrown in. 20 minutes to the coast, it is differently quaint with a vibrant beach life, we even swam in the ocean in October. Loved our trip and these suites, take the negative comments with a pinch of salt, this is a gem..

We checked in online yet took ages to checkin at the front desk. No idea why. Our room was on 2nd floor almost at the end of the left arc facing the pool. Room is large, bedroom good size, seperate room with washbasin to another room with the toilet and bath/overhead shower. Aircon blew hot air but at least we could open the windows and noise from the street wasn’t too bad. Wardrobe is next to front door in the lounge/dining/kitchen, not the bedroom so our suitcases etc were in the lounge. The bathroom. So you need a science degree to work the shower, it’s very slippery too. The light switch for the toilet/ bath also is for the wash basin ie both rooms. It’s a problem bcoz there are saloon doors between the bedroom and the washbasin room so in the middle of the night if you want to use the toilet - through the saloon swing doors waking everyone up, turn on the light and continue to keep people up then shut the pocket door- more noise. Just plain bad. The kitchen has a sink, microwave, coffee/tea pod machine (short a pod), bar fridge and kettle. No utensils at all. Went to reception to ask. Was provided 2 wine glasses and from a bar, self help paper plates and biodegradable knife/fork. Seriously? So we microwaved our dinner but had no way of cleaning up. The building is tired and worn. Both level 0 and 2 hand sanitizer at lift was empty through our stay showing little care. Car park underneath is large and spaces are bigger than usual for a change. The location is about a 5 minute walk to trams, and about 20 to old town. Large shopping mall not far, and close to the river also. They also debited my credit card with a deposit without telling me whereas the two other Accor places we used in the last week didn’t. Inconsistently from Accor group.