ノボテル フロリアノポリス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,154 件のレビュー

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Av. Rubens Arruda Ramos, 2034, (Beira Mar Norte), Centro, 88015701 フロリアノポリス, ブラジル

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ホテル所在地

ノボテル フロリアノポリス

Av. Rubens Arruda Ramos, 2034, (Beira Mar Norte), Centro
88015701 フロリアノポリス
ブラジル

GPS:-27.58621, -48.55044

電話番号
ファックス +55 48 3202-6101

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SANTA CUCINA

温かみがある快適なレストランです朝食を毎日提供しています。お料理を楽しみたい方は、月曜日から金曜日までご提供しているエグゼクティブランチをお勧めいたします。10 ％のサービス料金が適用されます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.6/5  2,154 件のレビュー

トリップアドバイザーの評価  4.0/5  1,640 件のレビュー

Comfortable, convenient and amazing staff!

トリップアドバイザーの評価 5.0/5

Culture62635020439 トリップアドバイザー認証口コミ

Carlos and Caio were so kind and helpful. When I mentioned I wanted to see a specific place, they arranged a driver to take me on a tour, and an English speaking guide to help! After travelling for 30 hours, they helped me arrange appointments and called places for me when I couldn’t understand. I was so very grateful for all the staff. I had an awful experience in São Paulo and wanted to leave the whole country, after the kindness and friendliness of the staff here I felt much at ease. The hotel’s location was walking distance to many shops, restaurants, cafes etc and was very comfortable.

Good morning! Thank you very much for taking the time and writing to us, we were very happy, and we will certainly share it with the entire team so that they feel the same. We hope to welcome you again soon, it will be a pleasure.

First [negative] impression remains

トリップアドバイザーの評価 1.0/5

Alvaro Junior B Couples - トリップアドバイザー認証口コミ

I stayed in the hotel from December 26 to 29th. My experience was negative beginning by the maintenance problems in my room in the bath with portable shower which was not properly fixed in the wall representing some risk when in use. Then, the breakfast was terrible. Poor quality of products, terrible organization and presentation at the tables and also an unfriendly management by the responsible for the place. Such inconvenient led me to take breakfast in other place outside the hotel. Additionally, the employee does not show a cordial attitude. All of inconveniences were reported to general management and also indicate on my evaluation report sent to me by guest relations.

Mr Alvaro, good morning! Thank you for taking the time to write about our services. It is a pleasure to welcome you, this being your third visit with us. In light of your considerations, I immediately made myself available, we talked and clarified what had happened. The entire Novotel team wishes you a great year ahead!

The staff here put the No in Novotel

トリップアドバイザーの評価 3.0/5

MCTMASE Solo travel - トリップアドバイザー認証口コミ

Summary: an average hotel, in a great location with surly staff. The good: Location: well located in Centro district, close to a nearby shopping mall with a supermarket and many bars and restaurants. Great views of Baía Norte from my “luxury room” with sea view. Porter: professional and friendly service from the porter. He always opened car doors when you returned and provided a warm verbal “welcome back” Welcome note: hotel did leave a nice welcome note in the room with a Kinda Bueno chocolate and complementary water to recognise my Accor Gold status. Stark contrast to what happened at check-in. The bad: Accor status: as an Accor Gold, I’m entitled to an early check-in (where available) I arrived at the property around 12:30pm, standard check-in time was 2pm. Front desk advised I couldn’t check in early and said to come back at 2pm - no reason was provided why early check in wasn’t available. At check in I was provided with a card to redeem a free welcome drink but it was never explained where to claim this and the Accor app states the properties bar is closed. I never redeemed it in the end. Front desk staff: were incredibly stand-offish and didn’t speak a word to me after check in. Not even a “good morning or hello” as you walked past the front desk each day. When checking out, I was standing at the front desk and the agent was free but ignored me. So I put my keycard in the express check out box instead. I didn’t receive any confirmation of my check out or final invoice until 3 days later via email. Noisy: poor soundproofing, I could hear the guests above and in the next room. Slamming doors was constant, especially when people had their windows open. Room: was just OK, nothing special or luxury about it as it’s marketed. Disappointing low pressure and lukewarm temperature shower. Conclusion: this hotel has good bones, but staff need some retraining to be more warm and friendly to guests. I fear this is another example of this region not receiving many foreign (Western) tourists so the staff don’t know how to act or aren’t confident communicating in English

Dear Timóteo, Thank you for taking the time to review your stay with us at Novotel Florianopolis. We are so glad to hear that you enjoyed your location and the views from your room. Our porter is dedicated to providing professional and friendly service, and it's wonderful that was recognized by you. We apologize if we did not meet your expectations regarding Accor status, early check-in and our bar services. We understand that feeling welcome at a hotel is important, and we take all feedback seriously, so we will use this experience to inform our customer service training in the future. We thank you again for sharing your feedback with us. Your opinion is very important for us as it allows us to continuously improve our services and make sure that each guest has a remarkable experience with us every time they stay with us. Tainara Goulart

Novotel Florianopolis: Solid stay in a great location

トリップアドバイザーの評価 5.0/5

Neal R トリップアドバイザー認証口コミ

In a completely positive way, this stay for two nights was a typical pleasant Novotel experience. The hotel was clean, well-maintained, and quiet. It was very conveniently located across from the waterfront and easy walking distance to shopping and restaurants. The room was well-appointed and the bed was comfortable. Wi-fi was fast and reliable. The breakfast was a quality buffet was a good variety of hot and cold foods. I didn't eat in the restaurant for other meals and I didn't use the fitness center due to the proximity of well-marked running trail along the waterfront. All-in-all a solid stay and a good choice for a visit to Florianopolis.

Dear, good morning! We are glad that you enjoyed your stay with us! We will share your comments with all the team so they can feel the same. We hope you come back soon! Best regards!

Dated card entry system! Super annoying!

トリップアドバイザーの評価 1.0/5

Anthony B トリップアドバイザー認証口コミ

Nice hotel, friendly staff BUT…. Terrible dated key entry system You need a card key cutting every time you want to use the lift or enter the bedroom . Super annoying when staying for several nights. Also, not a fan of paying in full at check in… Sadly I wouldn’t stay here again.

Mr Barker, good morning! Thank you for taking the time to tell us about your experience at the Novotel Florianópolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to inform that we finished the replacement of the entire key system today! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 964 件のレビュー 8.1/10 客室
  • 1,028 件のレビュー 8.7/10 サービス
  • 26 件のレビュー 6.2/10 インターネット
  • 639 件のレビュー 7.3/10 朝食
  • 430 件のレビュー 7.1/10 快適さ
  • 389 件のレビュー 8.6/10 清潔さ
  • 150 件のレビュー 8.3/10 雰囲気

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フロリアノポリスのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。