Mercure Camboriu Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,457 件のレビュー

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Mercure Camboriu Hotel - Image 1
Mercure Camboriu Hotel - Image 2
Mercure Camboriu Hotel - Image 3
Mercure Camboriu Hotel - Image 4
Av Atlantica 2010, 88330012 BALNEARIO CAMBORIU, Brazil

説明

ホテルのその他の情報

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

当ホテルの客室

ホテル所在地

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brazil

GPS:-26.98726, -48.63257

電話番号
ファックス +55 47 3056-9500

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,457 件のレビュー

トリップアドバイザーの評価  4.0/5  2,511 件のレビュー

Awful place to stay

トリップアドバイザーの評価 1.0/5

TomP333 Couples - トリップアドバイザー認証口コミ

Avoid never stay here. There is a massive tower being built next door so get ready to wake up at 7 am to heavy construction it will be going on for 5 years. Then at night you are next to a night club which is pumping music until 1 am. The room is cheap the sheets are terrible the bed had poop stains all over it. If I owned Accor I would get rid of this property it is not a mid level asset it is awful and ruins the brand

Hotel was adequate but service and responsiveness needs improvement.

トリップアドバイザーの評価 2.0/5

Cheryl K トリップアドバイザー認証口コミ

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Good location but poor service and cleanliness

トリップアドバイザーの評価 2.0/5

chrisandlorenah Couples - トリップアドバイザー認証口コミ

Great location but the horrific customer service and dirty common areas. We reserved and paid for our room in July 2023 in full. When we checked in, staff demanded to see the CC used for the reservation (July 2023) which was canceled by AMEX due to fraud. The staff demanded to see the card otherwise they would charge us in full again or we couldn’t check in. Despite showing the staff the reservation email confirmation showing the payment in full - which they had in their system, they still insisted in seeing “the cancelled credit card or proof of cancellation”. I asked for the legality of the ask and to speak with the manager which they refused to facilitate. After forwarding an email we received from AMEX letting us know the new card was on its way (from several months ago), they let us check I. I asked for the contact of their Regional manager next day so I could file a formal complaint and I was given the Hotel manager. She apologized and told me they would train the staff on proper procedures. The following interactions with staff when asking from assistant was not much better. Front desk offered to book us a car to drop us off at our New Year Party which I confirmed with the front desk. The staff never did the booking which resulted in us being almost 2 hours late to the party. The following day we asked for some assistance booking a restaurant reservation as our call would not go through. Bianca at the front desk told me “No, we don’t do that - we don’t have concierge services”. As far as the property,the gym equipment and floor was extremely dirty - pictures attached. I spoke with the front desk coordinator and staff 3 times - ask for a cleaning/ spray bottle and towels so guests can clean equipment between uses- it never happened (pictures are over a 4 day period). The hot tub was also filthy- pictures attached. The bathroom in the room also had a horrible sewage odor. Breakfast was one of the positives- definitely the only staff that had it together, and the area was actually clean. Accor needs to take a look at this property and overall, the staff. It was embarrassing for me to suggest the Hotel to family and friends that accompanied us in this trip.

Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your candid remarks as they help us identify areas for improvement. Firstly, we deeply regret the inconvenience caused during check-in regarding the credit card situation. We understand the frustration and confusion it may have caused, and we will review our procedures to ensure a smoother process in the future. Your feedback about the staff's attitude and refusal to facilitate a conversation with the manager is concerning, and we will address this matter with urgency. Regarding the cleanliness issues in the common areas, particularly the gym and hot tub, we apologize for the lapse in our housekeeping standards. Rest assured, we will investigate the matter thoroughly and take corrective actions to ensure a cleaner and more pleasant environment for our guests. The lapses in service, including the failure to book the car and the unhelpful response about restaurant reservations, do not align with our service standards, and we appreciate you bringing this to our attention. We will reevaluate our staff training and communication protocols to prevent similar incidents in the future. Your pictures and descriptions of the cleanliness issues are valuable, and we will use them to address the concerns raised promptly. We take your comments seriously, and we assure you that necessary steps will be taken to rectify these shortcomings. We understand that your experience fell short of your expectations, and for that, we sincerely apologize. Please be assured that your feedback is instrumental in our commitment to providing an improved experience for future guests. We genuinely value your patronage and hope you will give us another opportunity to regain your trust on your future visits. Kind regards, Anatália Bernardi - General Manager

Beachside at Mecure Balneário Camboriú

トリップアドバイザーの評価 3.0/5

MCTMASE Solo travel - トリップアドバイザー認証口コミ

Summary: a comfortable, average hotel in a great but noisy location with friendly staff. The good: Location: directly opposite the beach with great panoramic views from my “luxury” room. Staff: warm and friendly service at check-in from Laryssa, who spoke excellent English. All other staff I encountered during my stay were also friendly and approachable. Accor status: hotel did leave a nice welcome note in the room (albeit in Portuguese) with ferrero rocher chocolate and two bottles of water to recognise my Accor Gold status. The bad: Noisy: it was incredibly noisy which made it hard to sleep. In particular a loud bass sound (doof doof) was shaking the walls and windows all night. My stay did coincide with the Copa Libertadores final, a big football match between a Brazilian and Argentinian team where passions and rivalries were intense, so unsure if this level of noise was a once off or something more frequent. The next day there was a loud rally of some sort opposite the hotel in the town square, with the rally’s speakers using a microphone and loud speaker, this went on for hours and was excruciatingly loud. So loud you couldn’t hear the TV in the room on max volume with the balcony door and bathroom window closed. Be aware there is also a construction site next door to the hotel where a new building is being built, this will likely be noisy. Privacy: the balconies for the sea view rooms are only separated by clear Perspex, meaning you have no privacy and the other guest can see you and in to your room if they’re also on the balcony. Conclusion: if it weren’t for the sleepless night I would have rated this a 4, as I think everything else was pretty solid. Hopefully more can be done to soundproof the rooms as part of any upcoming planned work. This property is much better in my opinion than the Novotel Florianopolis I had just stayed at.

Great Location

トリップアドバイザーの評価 3.0/5

alejandroz292 トリップアドバイザー認証口コミ

Good hotel and is located in a perfect location which is its strongest point. It is central to Balneario in front of the beach. Staff is very good. Hotel could do with some refurbishing in my modest opinion.

Mr Alejandro Thank you for your feedback regarding our hotel. We're glad to hear that you found our location central and perfect, right in front of the beach. We also appreciate your positive comments about our staff. Your suggestion about refurbishing is noted, and we continually strive to improve our facilities based on guest feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If you have any specific suggestions for improvement, please feel free to share them with us. Your input is valuable to us. Thanks Anatalia Bernardi - General Manager

との提携 TripAdvisor

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周辺の他の施設

Balneario Camboriuのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。