Mercure Palermo Centro bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 504 ulasan

Jaminan Harga
Terbaik
Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italia

Deskripsi

Keistimewaan hotel

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Akomodasi kami

Lokasi hotel

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italia

GPS:38.123982, 13.360426

Telepon
Fax +39 091 611 6822

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Antar-jemput
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  504 ulasan

Peringkat TripAdvisor  3.9/5  2.606 ulasan

Ok rooms but very unfriendly reception staff

Catatan Tripadvisor 2.0/5

highflypc69 Ulasan TripAdvisor tersertifikasi

Arrived at the hotel and was greet like a criminal as I appearantly parked the car wrong…. Reception staff very i friendly, no welcome, no explanation of status recogniction (Diamond). Just terribile and unfriendly. Rooms were Ok ( new building)

RERATE THIS HOTEL TO A 2 STAR

Catatan Tripadvisor 1.0/5

colleen0410 Ulasan TripAdvisor tersertifikasi

This hotel should be related from a 4* to a 2*. The reception staff were rude and extremely arrogant. , I advised one gentleman on reception of the disgusting state of our sheets to be given a shrugg shoulder.

Dear Colleen, thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not reflect the standards of hospitality and comfort that we aim to provide to all our guests. The cleanliness of our rooms is one of our top priorities, and we sincerely regret the issue you encountered with the bed linen. This is far from the quality we want to guarantee, and we have already shared your remarks with our housekeeping department to ensure that stronger checks are carried out before a room is released. Equally, we are very concerned by your impression of our reception team. Courtesy and attentiveness should always characterize our service, and we apologize if you felt treated with indifference. Your comments will be used to reinforce training and awareness, as our goal is to make every guest feel listened to and cared for. We do hope you might consider giving us another chance in the future: it would be our commitment to offer you a far more positive and comfortable experience, worthy of the expectations you had when choosing our hotel. Kind regards Andrea Stancato General Manager Hotel Mercure Palermo Centro

Awful hotel

Catatan Tripadvisor 1.0/5

melissamM763PQ Ulasan TripAdvisor tersertifikasi

Clean common areas. However bedrooms are neglected. Very dusty. Moldy in the bathroom. Bed was very uncomfortable. Worst few nights I’ve had in a hotel actually. Wouldn’t recommend anyone to stay here. They shouldn’t be accepting money from people for the state of the rooms. Breakfast also lacking hot options. Hotel should be shut down to allow cleaning and updating and brought to standard. Should be rated a 2 star hotel at best.

Dear Mimi, Thank you for sharing your impressions of your recent stay at Mercure Palermo Centro. We are truly sorry to read that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Cleanliness and comfort are fundamental priorities for us, and it is concerning to learn that the room condition, bathroom maintenance, and bed comfort were not up to standard. Please accept our sincere apologies for the inconvenience caused. We have already shared your comments with our housekeeping and maintenance teams so that they can immediately review and address these issues, as well as reinforce our quality controls. We also regret that our breakfast selection did not satisfy you. Our buffet usually includes a variety of sweet and savory options, and we are constantly working to expand and improve it in line with guest preferences. Your feedback will help us in this process. We take your remarks very seriously, as our goal is to offer a welcoming and comfortable stay for all our guests. We hope you may give us another opportunity in the future to provide you with the quality experience that reflects the standards of Mercure Hotels. Kind regards, Andrea Stancato General Manager Hotel Mercure Palermo Centro

Reception and security

Catatan Tripadvisor 3.0/5

enginantonio Keluarga - Ulasan TripAdvisor tersertifikasi

I hv platinum Accor card , may be that’s why we were accommodated in a building next to the hotel , but the security of that building was not optimal : there is a sliding door to the street to be opened by the card , and the door is closing first after 20 seconds !! There is a lot of time for a stranger to follow and to enter there … and later on no security , no reception , not necessary to use room card to lift, at any case stairs were free …not necessary to use lift …. I mentioned at the reception : „We will check the time …“ And Nothing happened … We arrived around 00:20 in hotel , as I had free drinks , asked for 2 glasses of wine , to have a drink in room before going to sleep, „Bar closed , go there „ and showing with hand , in a not polite way , to the street ??????????? I asked „how he is talking to us“ (27.07- a person with beard) and I tried to explain , in all Accor hotels , if bar is closed , as we are old customer , reception staff is always so polite , to go to bar and to serve one drink .. But the way how he was acting ,.. below any standard …

Thank you for taking the time to share your detailed feedback regarding your recent stay at Hotel Mercure Palermo Centro. We greatly value your input as a loyal Platinum Accor member, and we sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We regret to hear about the security concerns you encountered in the adjacent building, particularly with the sliding door’s delayed closure and the lack of additional security measures for the lift and stairs. This is not the level of safety and comfort we strive to provide, and we apologize for any unease this caused. We also regret that the issue raised at reception regarding the door’s timing was not promptly addressed. Please rest assured that we are reviewing these matters with our team to ensure immediate improvements are made to enhance security protocols. Additionally, we are deeply sorry for the disappointing interaction at reception on July 27th regarding your request for drinks after the bar’s closure. We understand how important it is to provide exceptional service, especially for our valued Platinum guests, and we regret that the response you received was not courteous or accommodating. This falls short of the hospitality standards we uphold across Accor properties, and we will address this with our staff to ensure such interactions are handled with the professionalism and warmth you deserve. We truly appreciate your loyalty and feedback, which help us improve our services. We would be honored to welcome you back to demonstrate the high standards of comfort and hospitality that define the Mercure experience. Should you plan another visit, please feel free to contact us directly so we can ensure a seamless and enjoyable stay. Best regards, Andrea Stancato General manager

Public areas good – room a complete letdown: Not Mercure standard.

Catatan Tripadvisor 1.0/5

Philipp1356 Ulasan TripAdvisor tersertifikasi

The contrast between the public areas and the room was like night and day. While the staff at reception, the bar, and the restaurant were friendly and the breakfast was good, the noise level in the restaurant/breakfast area was extremely high – clearly due to a lack of soundproofing. Even our Italian tour guide found it hard to believe. On the way to our room on the first floor, we had to pass through what felt like a “deep-frying tunnel.” After just 15 meters, our clothes already smelled unpleasantly of fried food – very off-putting. The room itself was spacious but completely outdated. It felt dark and gloomy, with a cheap wardrobe, a dark painting, and a safe that couldn’t even fit an iPad. There wasn’t a single item in the room that gave a sense of comfort or style. Strangely enough, the bathroom was nicer than the room itself – something we rarely experience. In the bath the socket was dangerously falling apart and the toilet brush was the most dirty one I ever saw. The air conditioning only had two settings: on or off – no way to adjust the temperature. The balcony, enclosed by three frosted glass panels, faced what seemed to be the hotel’s workshop, where noisy machinery was often in use. Definitely not a place to relax. Had we not been part of a tour group, we would have left immediately. This hotel in no way lives up to the usual Mercure standards.

Dear Guest, Thank you for taking the time to share your detailed feedback about your stay at Hotel Mercure Palermo Centro. We sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We are pleased to hear that you found our staff at reception, the bar, and the restaurant friendly and that you enjoyed the breakfast. However, we deeply regret the discomfort caused by the high noise levels in the restaurant/breakfast area due to inadequate soundproofing. We also apologize for the unpleasant experience of passing through an area with cooking odors on your way to the room, as well as the outdated condition of the room itself, including the wardrobe, painting, and safe. Your comments about the air conditioning, balcony, and the state of the bathroom amenities, particularly the socket and toilet brush, are concerning, and we will address these issues immediately with our maintenance and housekeeping teams to ensure they are rectified. We understand how disappointing it is when a stay does not reflect the quality expected from a Mercure hotel, and we are sorry that your experience fell short. Your feedback is invaluable, and we will use it to improve our facilities and services, including addressing the soundproofing, odor issues, and room conditions you mentioned. We hope you might consider giving us another opportunity to provide you with a stay that truly reflects our commitment to guest satisfaction. Thank you again for your review. Best regards, Andrea Stancato General manger

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.133 ulasan 8.9/10 Lokasi
  • 1.273 ulasan 7.1/10 Kamar
  • 1.041 ulasan 8.2/10 Pelayanan
  • 41 ulasan 4/10 Internet
  • 967 ulasan 8.1/10 Sarapan
  • 774 ulasan 6.8/10 Kenyamanan
  • 437 ulasan 6.6/10 Kebersihan
  • 263 ulasan 4.8/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.