Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 679 reviews

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  679 reviews

TripAdvisor Rating  4.0/5  2,498 reviews

Average hotel not a 4****

TripAdvisor rating 3.0/5

Carlos A TripAdvisor review

The hotel is located in a central area but a little far from the Duomo area. Although the room is "superior", it has nothing to do with the photos on the Accor website. Towels were placed on the bed (for me to tidy up?), and air conditioning running water was placed with a vase underneath (solution???). Twice, I had to change the second room key because it wouldn't open the door, and it continued like that - I didn't go a third time. Upon arrival, there was a lot of confusion at the reception - as two members were worried about the bills and counting money, one member was checking me in, which got complicated as one of the members (who had just counted the money) started worrying about my car and a future bus arriving and not about a person checking in or helping a customer who uses a crutch. As a gold accor member, I was disappointed to not receive the customary voucher. It seemed that the staff was more interested in rushing through the check-in process than in providing the expected benefits to loyal guests. I would not return to the hotel. Hotel for 3*** and not 4****. The dinner service is simple but nice. The breakfast could be more manageable due to the small area for serving it.

Not a 4 star hotel (by UK or US standards)

TripAdvisor rating 3.0/5

EscapedTheCity Families - TripAdvisor review

The staff are lovely and very helpful, the hotel is very clean and tidy but we were shocked that this is classed as a 4 star hotel. The Italian grading system is clearly not as stringent as in Northern Europe and the US. In the room - no amenity kit, conditioner, ear tips, cotton wool pads, moisturiser, iron etc. We made a coffee one day and they didn’t bother replacing the creamer. Very clean though. Breakfast - every day there were no eggs and had to ask for them to replenish the buffet, except for the last day when there were eggs but no bacon. You have to queue to even get a cup of coffee. This is at best a 3 star hotel. Basic, clean and nice staff.

Bed and pillows need improvement

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

staff were all great / room with nice/ clean/ but the first room had strange odour !!? we asked to room the exit day. But the exit room had elevator M room noise.

Dear Brent D., Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Not a great stay

Customer review rating 1.0/5

Elaine M. Couples - Confirmed reviews ALL

We are Platinum Accor members and are regular guests at Accor brand hotels. We are typically very happy with the Accor brand, and hence the loyalty. We booked this hotel for location (which was very good), and we were aware that this is a Mecure hotel so not part of their luxury line. We went in with realistic expectations in that regard. Having said that, this hotel was a overall big disappointment and the stay was not as pleasant as we had hoped. The hotel staff was warm, helpful and accomodating, with no complaints about the staff (only reason for not rating as 1). The rest (upkeep, cleaning, noise level, beds, breakfast, and pretty much everything else) was not good. We do not recommend staying here.

Dear Elaine, We sincerely apologize for the disappointment you experienced during your recent stay with us. As Platinum Accor members and loyal guests, your feedback is incredibly valuable to us, and we regret that we did not meet your expectations on this occasion. We appreciate your understanding of the realistic expectations associated with our Mercure brand. However, it is disheartening to learn that various aspects of your stay fell short of the standards we aim to uphold. We are glad to hear that you found our location convenient and that our staff provided warm, helpful, and accommodating service. Your commendation of our team is greatly appreciated. Please be assured that we take your comments seriously and will address the issues raised regarding upkeep, cleaning, noise levels, beds, breakfast, and other areas of concern. We strive to continually improve our services and facilities to ensure that each guest enjoys a comfortable and pleasant stay. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made. Warm regards, Anna Guest Relation - Hotel Mercure Palermo Centro

Well located, Privileged Room good, service professional

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent location, friendly professional staff. Room in new annex clean and spacious. Parking overpriced, not convenient, valet for parking not available on Sunday to retrieve vehicle., or parking closed evenings.

Dear Guest, Thank you for sharing your experience at our hotel. We are delighted to hear that you appreciated the excellent location, the friendly and professional staff, and the cleanliness and spaciousness of the room in the new annex. However, we are sorry to hear that the parking did not fully meet your expectations. We take your feedback regarding the parking cost and the availability of the parking attendant on Sundays seriously. We will do our best to improve this situation and ensure a more convenient and accessible service for our guests. We appreciate your comments and hope to welcome you again in the future to provide you with an even better experience. Sincerely, Andrea Stancato Direttore/Manager

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Other web-users rate our hotel

  • 931 reviews 9.2/10 Location
  • 1,101 reviews 7.5/10 Room
  • 940 reviews 9/10 Service
  • 22 reviews 7/10 WiFi
  • 693 reviews 8/10 Breakfast
  • 675 reviews 7.2/10 Comfort
  • 391 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.