纳迪美居酒店 3 星

Dear Anwil51, Thank you for taking the time to share your recent experience at Mercure Nadi. We genuinely appreciate your continued patronage of Fiji over the years and regret that your stay with us did not meet your expectations on this occasion. At Mercure Nadi, we are committed to delivering a consistently high standard of service and hospitality reflective of both the Accor brand and the warmth for which Fiji is renowned. We sincerely regret that your experience fell short of this and would like to respectfully address some of the concerns you have raised. We were pleased to note your appreciation for the spaciousness and cleanliness of your room. While we acknowledge your observation regarding certain fittings and amenities, please be assured that ongoing maintenance and property enhancements are part of our operational priorities, and refurbishment efforts are strategically scheduled so as to minimise disruption to our guests. With respect to service, we are disappointed to learn that your interactions did not reflect the high standards of attentiveness and professionalism we strive to uphold. While it is encouraging that the friendly Fijian spirit was still apparent, we understand how essential it is that this is accompanied by consistently helpful and proactive service. We will take your feedback constructively and use it to reinforce training and performance oversight across all departments. It is also important to note that our team members work diligently under the direction of a dedicated and experienced Management team. While we acknowledge that every guest’s perception is valid, we would respectfully clarify that many guests consistently commend our staff and leadership for their dedication and hospitality. Nevertheless, your experience will be used as an opportunity to further strengthen our internal practices and service delivery. Regarding breakfast, while we offer a complimentary continental selection in line with the brand standard and pricing structure, we continuously review our offerings to ensure they meet evolving guest expectations. Your comments in this regard have been duly noted. Lastly, we appreciate your remarks concerning the condition of certain outdoor facilities. As with all hospitality venues, periodic wear is inevitable, particularly in tropical climates, and our refurbishment plans are phased accordingly to ensure quality improvement without compromising affordability. We regret that your first visit with us did not align with the positive experiences you have had elsewhere in Fiji. Should you choose to return, we would be delighted to have the opportunity to better demonstrate the true standard of care and service that we are known for. Kind Regards Jack Work General Manager Mercure Nadi

Dear AdelaideJulie, Thank you for taking the time to share your recent experience with us. We sincerely appreciate your detailed feedback and are pleased to hear that overall you had a relaxing stay. We are delighted that you found our team welcoming and accommodating, especially with your early check-in request. It is also wonderful to know that you enjoyed your meals and breakfast offerings, and found the hotel grounds well maintained. We would, however, like to extend our sincere apologies for the inconveniences you encountered during your stay. We understand your concerns regarding the dated condition of your room and the limited view, and we are actively reviewing plans for future refurbishments to enhance the guest experience. Additionally, we appreciate your comment regarding the condition of the decking, and this is something we are currently working on to improve. We are especially sorry for the disturbance caused by the renovation work during the evening. Please rest assured this is not reflective of our usual standards. We fully agree that such work should not take place during hours that could disrupt guest rest, and we apologize for the oversight in not informing you ahead of time. We are currently reviewing our procedures to ensure such miscommunication does not occur in the future. Regarding the Wi-Fi connectivity, we understand how important reliable internet access is, and we regret the inconvenience you experienced. Our technical team has been notified and is working to resolve any ongoing issues in that area of the hotel. Your feedback is invaluable to us, and we thank you for highlighting areas where we can improve. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Dear Debbie, Thank you for taking the time to provide us with such detailed feedback regarding your recent experience with our reservations process. Please accept our sincere apologies for the frustration and inconvenience you experienced during your attempts to secure a booking with us. We deeply regret that the level of service you received fell short of both your expectations and our usual standards. We understand how important it is to ensure a seamless and accurate reservation process, especially during peak times such as the Easter holidays. The miscommunication surrounding your booking is unacceptable, and we acknowledge the confusion caused by the lack of confirmation and subsequent delays. Please rest assured that we are taking your comments very seriously and will review our procedures to prevent similar situations from occurring in the future. We appreciate your patience and understanding throughout this matter, and we are truly sorry for the inconvenience it caused. We value your feedback as it helps us to improve, and we hope you will consider giving us another opportunity to provide the high standard of service that Mercure Nadi is known for. Should you decide to reconsider staying with us in the future, please do not hesitate to reach out directly to our Management team for any assistance or special arrangements you may require. We would be delighted to welcome you back under more favorable circumstances. Once again, please accept our most sincere apologies, and thank you for bringing this matter to our attention. Kind Regards Jack Work General Manager Mercure Nadi

Dear johnhY4694QH, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you had a comfortable stay and enjoyed the convenience of our location, with easy access to various amenities. It is great to know that you found our staff friendly, and that your check-in experience was seamless. We are especially pleased to hear that you enjoyed the meals prepared by our talented head chef, Phil, and his efficient team. I will be sure to pass along your compliments to them. We are also glad to hear that our taxi stand, public transport options, and on-site facilities like the convenience shop and ATM added to the convenience of your stay. Thank you for highlighting the accuracy of the photos on our website as well. We are proud of the hotel’s character and glad it met your expectations. We truly appreciate your kind words and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear KS0197, Thank you for choosing Mercure Nadi for your recent stay and for sharing your feedback. We appreciate your recognition of our competitive pricing and convenient location, with easy access to major tour operators. At Mercure Nadi, we strive to provide clean, comfortable, and well-maintained accommodation that offer great value for our guests. While our property may not have the same beachfront setting as some other resorts, we take pride in offering a welcoming environment with excellent transport links to help guests explore all that Fiji has to offer. We understand that expectations can vary, and we appreciate your comments regarding the room setup. Your feedback is invaluable in helping us enhance our services and ensure a pleasant stay experience for all our guests. We hope to welcome you again in the future for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi