纳迪美居酒店 3 星

Dear KS0197, Thank you for choosing Mercure Nadi for your recent stay and for sharing your feedback. We appreciate your recognition of our competitive pricing and convenient location, with easy access to major tour operators. At Mercure Nadi, we strive to provide clean, comfortable, and well-maintained accommodation that offer great value for our guests. While our property may not have the same beachfront setting as some other resorts, we take pride in offering a welcoming environment with excellent transport links to help guests explore all that Fiji has to offer. We understand that expectations can vary, and we appreciate your comments regarding the room setup. Your feedback is invaluable in helping us enhance our services and ensure a pleasant stay experience for all our guests. We hope to welcome you again in the future for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Dear 298ChrisM298, Thank you for taking the time to share your experience at Mercure Nadi. We are delighted to hear that you and your partner had an enjoyable stay with us. We appreciate your understanding regarding the temporary check-in delay due to the power outage. Our team always strives to provide excellent service, and we are pleased that our friendly staff made you feel welcome. It is wonderful to know that you enjoyed your time at the bar and found your meal to be both delicious and affordable. We are also glad that you were satisfied with your room and its view of the pool area. Your balanced perspective on value and expectations is truly appreciated, and we are grateful for your recognition of what we aim to offer—comfortable and convenient accommodations at a reasonable price. Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear pbtraveller2024, Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us identify areas for improvement. We are sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities, the room lock system, and the smell in your room. Your comments regarding these issues have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. In regards to the breakfast buffet, we strive to provide a satisfying start to our guests' day, and we appreciate your feedback. We will review our offerings to see how we can enhance the variety and quality for our guests. On a positive note, we are pleased that our convenient location near the airport and main town suited your needs for a short stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear penalopelousie, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely regret that your experience did not meet your expectations, and we would like to extend our deepest apologies for the challenges you encountered. We are truly sorry to hear about the condition of your room and the issues you experienced with the bathroom and curtains. Maintaining high standards of cleanliness and comfort is a priority for us, and we will be addressing your concerns with our housekeeping and maintenance teams to ensure these matters are rectified promptly. Your comments regarding the service at our restaurant are equally concerning, and I apologize for the lapses you encountered. This is not reflective of the service we strive to deliver. Please be assured that your feedback will be shared with our food and beverage team for immediate review and improvement. We are, however, pleased to hear your kind words about our porter and the lady at the tourist desk. We will ensure they are recognized for their efforts in making your stay more pleasant. We value your observations about the pool area and buffet breakfast, and we are committed to making improvements to enhance our guests’ overall experience. Your feedback is invaluable to us as it helps us identify areas for improvement. If you would like to discuss your stay further, please do not hesitate to contact us directly. We hope you might consider giving us another opportunity to provide you with the quality experience you deserve. Kind Regards Jack Work General Manager Mercure Nadi