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Our 10th visit to Fiji several times at Sofitel. Still fab property the much needed refurb adding good improvements to property however only one side of resort is completed so our room was not new. Negatives Beds in old wings are tragically hard and small (double) very uncomfortable (hopefully new beds once refurb ) will improve long stays like ours 12 nights would be nice if 2 queens in 1 room for families and or adjoining doors to make bigger family rooms only caters for 2 adults and small children (family room bunk beds) not family with teenagers. Great fluffy pillows though. Asked for walk in shower as climbing over bath tub to shower is not pleasant. Spacious rooms house keeping amazing daily, really good air con. Beach club very flash and food better shame its made the adults only the superior part of the resort as its a newer addition you did feel like poor cousins staying at family area.Suggestions for the sofitel move the ice cream shop/towel area closer to the middle of the pool area. add into ice cream/towel area (made to order all day sushi, salads, freshly squeezed juice, fruit platters, (pots of pineapple/water melon) sandwich bar (toasted sandwiches) would be a winner people would be flocking in no pre made made to order only ...order get a buzzer to collect when ready! as pool menu boring never changes basically pizza burgers chips. New Bazzar Kitchen fab idea we all loved it went 3 times.Rest of stay fabulous only negative about Fiji in general its very expensive prices continue to rise each year esp food/drinks all resorts/marina restaurants, plus transfers to islands for day trips for families $500 to $600 + and accom prices are expensive means Fiji are really pricing themselves out of the NZ/Aussie market hence why everyone goes to Bali/Raro/Vietnam better value real shame as i think Fiji is amazing and peoples would flock in if prices went down and they would be pumping all year round (not just school hols which is the most expensive time) like they used to years ago spoke to locals Fiji becoming more and more quiet unpopular destination for Pacific tourists. Positives are so close to NZ/Aussie short cheap fight, great snorkeling, great islands, great people, great service, Lots of choice/variety of resorts/restaurants Denerau, great climate/weather just big $$$$$$ family trip 4 adults (2 teenagers) 12 days $8-10k easy.

Superb service, smiling and welcoming - nothing is a problem staff attitude. Venue well catered for, no children at this club. Very restful and will return. A holiday to remember and talk about. Thank you

Despite the renovations happening in the remainder of the resort, we had a wonderful time. The noise was really not too disturbing at all. We were situated in a renovated room and had access to the Waitui Beach Club. Service and food the entirety of our trip was amazing. We ate at the Waitui Bar & Grill almost every day and everything we ate was exquisite! We also ate at Solis one night and also found the food and service divine. The adults only area was relatively quiet when we stayed so we had even EXTRA peace and quiet. The resort grounds and gardens are very well maintained and the staff are extremely friendly and helpful. Unfortunately the new Republik nightclub was closed when we visited during renovations so we didn't get to experience any night life. Definitely hope to return to this stunning paradise in the future.

Our stay for our anniversary was amazing, it has been one of the best experiences in many years. The staff were very friendly and going out of their way to assist. Accommodation rooms were exceptional, Overall experience exceeded our expectation.

We booked 3 nights on the day of arrival choosing Sofitel for two reasons. 1. Loyalty program and 2. Previous happy experience. We booked at last minute as we had left one of the outer islands early as I was incrediably unwell and needed to see a doctor. On arrival we were informed that our 'guarenteed room' was not available and that we had to go into the basic room (no upgraed offered) for the night, check out of this at 11am next day and then get moved to our room as soon as availbale. We where offered a discount of $100 FJD to match the price difference in the rooms but not even an apoligy for the inconvenience. At the time I knew this amount of discount was incorrect but after already waiting almost an hour to reach this stage of check in and been very unwell, strugggling to breath let alone stand and hold a conversation I told the staff we will talk about the cost tommorow and I will find the email of prices. Next morning after the doctor came i went with my husband and emails of room prices to front desk. The difference in the room prices was actually alomost 300 FJD. After arguing with one staff member for some time a manager stepped in, apologised, agreed on my evidence and said that the amount would be deducted at check out. We were then told our room was due for cleaning at 11am and we would be contacted asap to move. At 1.30pm I rang front desk to be told room not ready. At 3.30pm a staff member came to move our luggage. At 4pm I went to front desk and finally got room key. Apart from inconvenince and promise of priority room rediness this time is well and truly past checkin time. No apoligy offered. On checking out the manager had left no instructions on the system regarding discounted room rate and I again had to argue for over 30minutes and was accused of lying, making up the rate and told I had to write and sign a statement as a legal document to say what I said was true. The lack of costomer service and level of rudness has left us furious and after was amplified by the care and service we received at our next resort the Intercontinental. Polar opposites, cannot compare.

We stayed on a Waitui Plus rate which had so many generous inclusions that made for a great stay - daily spa treatments, laundry etc - highly recommended. Restaurants were all of very high quality including the new Bazaar buffet. Staff had no problems accepting Accor Plus which was great. Great recognition as an ALL Platinum member, though it is a shame to hear that Platinums will no longer be granted Waitui access if not staying at Waitui. The explanation given was that Diamond/Black members will be given this benefit, however those members will be much smaller in number so it is a reduction in benefits offered. I don't buy that overcrowding will result if they keep status quo - the number of Platinums along with Diamond/Black as a whole is not changing. We encountered a couple of issues with our stay, eg room too hot at night because the AC relies on motion sensors, confusion finding our airport pickup etc. But the staff were fantastic at resolving these. Renovated rooms were great but the suite did not seem fully finished, no desk or chair, nothing on the walls, only 1 bin for the whole room including bathroom etc. Every So Spa treatment was amazing and the staff so friendly. Special recognition for the staff that made the day special- at Waitui Silvina, Salotem, Mili, Lusi, Annie, Jerry, Sunny, Solo and Alfred ; at the Spa Gina, Shandya, Vaseva and Oni; and Sam at the Republik Nightclub. Many others we have missed. Lovely to meet GM Vincent at Waitui as well. Overall staff are the best asset at the Sofitel!

Very good spot, nice pool, kids had fun Restaurants rather good with a good staff (not that common in Fiji) But rooms are really basic, not very spacious and they look rather old - not really what you expect from a Sofitel do rather disappointing

Does not feel like a Sofitel, even the children stated that. Old wing, Room, furniture and bathroom very old, need a refurbishment. Price paid was not reflected on the room. No complimentary room upgrade available for accorgold member so we were disappointed. Breakfast was average, not much choice for children. Spa was good.

Pros - Fiji airways check in counter in hotel. - Good size pool even have a slide - Good size hotel - Near Golf Course - In Denarau Island. Closer to Marina and Bula Water Park - Good transport options such as Bula Bus around the island and West Bus to Nadi Town or private transfer to Marine for FJD 7 - Baazar Restaurant has dinner buffet. - Beach is private - Has New Zealand Icecream next to the pool. -Kids Club has a small zip line -Lack of personal touch. No one care when you arrive. No drum roll, no one show you where the reception is. -Has souvenir shop Jack's -Has newly opened convenient store -Chef in Bazzar Restaurant noodle bar cook great stir fried dishes. -House keeping staff is very friendly. Cons - Kids club more expensive FJD 25 per session. 3 hours -Activities in Kids Club is average - Busy. Check in Check out can be long, lack of Accor All priority check in counter. - Feel dated. - Only 2 restaurants. Same menu. Limited choice. - Shower on bathtub in the 80s -WiFi painfully slow. -Service is a leader in Fiji time. In summary: Hotel is grand but old and the rooms need to update ASAP. Services in hotels are painfully slow. They are well on Fiji Time. The hotel charges fee for kids club probably most expensive in Fiji and the hotel activities are a disappointment comparing to other hotels in Fiji. The plus side is restaurants in both hotel accepts Accor Dining 50% Discount and if you have multiple cards, 50% off the food bill for big group.

After experiencing The Waitui Beach Club in September, we came home and immediately rebooked for November. The staff are simply a cut above the rest, making connection with each and every guest, starting at the breakfast table then poolside and later at cocktail hour and dinner. We were on a first name basis with them all, and on our return were welcomed back as family. With a no children policy, the atmosphere is so relaxing and laid back. The poolside butler service is also a standout feature, that once again is an incredible point of difference. The newly refurbished rooms are more than comfortable, and we were able to order our pillow choice and a mattress topper to boot. The complimentary, and daily restocked mini bar is great, as was the complimentary laundry service. The cocktail hour was a fantastic time to make new friends, and the canapés we absolutely delicious. We dined primarily at the Waitui restaurant and found the experience delightful. There is also a wide range of wines on offer, something for everyone. As an overview, we can definitely say we will return for all of the above reasons. Have to say also that it was amazing to see the property manager Vincent and the Executive Chef Jean, available and willing to chat with all guests. Waitui Beach Club is simply fabulous!

After waiting an hour for them to find a room for us to check in to, we were shifted because this "newely refurbished" room had issues. On the plus side we were upgraded and given credit, however our two night stay was obviously disrupted by the move, and the building works which meant some of the main bars were not operating. The "newly refurbished" rooms still lack some basics - little things like somewhere to hang a hand towel in the "non-bathroom" (ie hand basins in the bedroom) and more major issues like really noisy aircon. The gardens and pools are impressive, and the location is great, but the service and room standards come nowhere near other Soifitels - this needs downgrading to a different Accor classification.

I have stayed in Sofitel hotels elsewhere. I believe in the brand. But nothing prepare me for the shock I received. A less than 2 minutes call to a cab driver from my room was charged as 7 minutes and I was billed Fj$33 for what was a 2 minutes call. Lady manager explained to me that all local calls to a mobile phone in Fiji is charged by Vodaphone and I have to talk to them about it. I was told it is a lie and a racket. I asked about a trip to Suva from Nadi. I was told by conciege to take a private car from the hotel. The charges Fj$250 each way. The tour desk advised me to take the express bus which charges Fj$50 return. I had to take the hotel car which charge Fj$15. Korya the driver took Fj$50 from me and did not want to return my change. I took back my Fj$50 and gave him Fj$20 expecting him to return my change. He said he has no money to return the change to me. I have a lot more to say about the service. I would not advise anyone to stay at this particular hotel.

The people as usual are lovely and always happy to help so that is a major plus. The rooms however are a little tired and the bathroom was a bit smelly. They are currently doing altherations which made the restaurant choices very limited and the food was average. Poolside menu food was just not nice and the selection was poor the kids menu had a better selection. If the salads were more tasty then that would have helped but they seem to think everyone wants fries. Breakfast was good had a great selection but it would be nice if they varied the choices each day a little. They do have an adults only area that you have to pay extra for and we would have considered it however I got told about it they day before flying out. It would have been good to have known this sooner and then we could have booked it. The place is still nice in regards to location and the pools etc. They people are lovely. I believe the restaurant alterations are meant to finished in December and someone mentioned that they are doing up the rooms so it will be great again when that is complete.

The hotel room was dated and the bathroom very small with a shower over the bath making access difficult. Porters were very good and check out desk also good. Check in clerk not genuinely friendly. Airline check in an excellent asset. Over priced taxi fares when Denarau much cheaper 5 mins away. Noisy surrounds after coming from the islands.