Mercure Nadi 3 gwiazdki

Ocena klientów 3.7/5 Liczba opinii: 2 107

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Bezpłatnie: zostań uczestnikiem programu

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Mercure Nadi
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+ 22 Usługi

O hotelu

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

  • Complimentary shuttle bus transfer to and from Airport daily

  • Spa, Hair and Beauty Salon

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do InternetuPłatne usługi
  • Parking
  • Dostęp dla wózków inwalidzkich
  • Usługi dla dzieci
  • Klimatyzacja
  • NADI AIRPORT
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowaniePłatne usługi
  • Pralnia
  • Butiki/zakupy
  • Portier
  • Concierge
Rozrywka
  • Basen
  • Usługi dla dzieci
  • Golf
  • Otwarty kort tenisowy
  • Sporty wodne i plażowe
  • Wypożyczalnia rowerów
Gastronomia
  • ŚniadaniePłatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Hotel kongresowy
Informacja

Lokalizacja hotelu

Mercure Nadi

Queens Road
Nadi Airport
 nadi
wyspy fidżi

Tel: +6796722255

Faks: (+679)6720187

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

  • LOCAL BUS :  VARIOUS

  • Samolotem

    NADI AIRPORT W 7km / 4,35 mil - Bezpłatny transport

  • Łodzią

    PORT OF DENARAU W 8km / 4 mil

  • Helikopterem

    PORT OF DENARAU W 8km / 4,97 mil

Pozycja GPS:-17.777908, 177.432386

Nasze pokoje

We have the solution for your perfect holiday. Stay in the airconditioned Superior Room, our spacious Deluxe Room Queen with private balcony and overlooking the pool or garden, or Deluxe Room King for an even more comfortable night sleep.

Superior 1 queen and 1 single bed

  • Maksymalna liczba osób: 3
  • Widoki: Od strony ogrodu *

* W zależności od dostępności

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room 1 Queen and 1 Single Bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 65 / 700 sq ft
  • Widoki: Od strony ogrodu *

* W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room 1 king bed

  • Maksymalna liczba osób: 3
  • Widoki: Od strony ogrodu *

* W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room with 2 Queen Beds

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 65 / 700 sq ft
  • Widoki: Od strony ogrodu *

* W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Standard Room 1 Queen Bed and 1 Single Bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 29 / 312 sq ft
  • Widoki: Od strony ogrodu *

* W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Pokoje

Nasze restauracje i bary

ROKETE

Rodzaj serwowanej kuchni: Międzynarodowa

Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

Lunch

06:00 - 17:30

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Kolacja

17:30 - 22:30

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ROKETE

Rokete Bar is the perfect place to unwind after a busy day of shopping, sightseeing or business, or sit back and watch live sport, locally and also from around the world.

Lunch

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Opinie gości dotyczące hotelu
Mercure Nadi

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.7/5

Liczba opinii: 2 107

tripadvisor

Ocena TripAdvisor 3.0/5

Liczba opinii: 975

ok for a short stay

Ocena na stronie TripAdvisor 3.0/5

Aundre2020traveller Business - 03/02/2020 Opinia zatwierdzona w TripAdvisor

reception staff not very helpful, any request was handled with unhelpful replies, tried to ask with assistance for airport bus, but it seems the question with time table was to hard to be helpful. However not the first time that the reception staff behave in this manner at this hotel, all other staff were most helpful.

Bula Aundre2020traveller, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the unbecoming behavior of our Customer Services Agent Front of House. We have discussed your feedback at length with all our team members and will ensure that we improve on this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra Hotel Manager

Review for hotel

Ocena na stronie TripAdvisor 4.0/5

ksunanda98 Family - 07/01/2020 Opinia zatwierdzona w TripAdvisor

Good stay for people .. However cleanliness should improve and standard should be maintained all the time. Overall it came be recommended to everyone. The hotel has wonderful staff who are friendly and helpful. Thank you for your kind service

Dear ksunanda98, Thank you for your constructive review. The Mercure Team are indeed an asset to this hotel. We have discussed your comments with the Housekeeping team for improvement in cleanliness. Kind Regards Vaseva Natadra

Just as expected

Ocena na stronie TripAdvisor 3.0/5

Danielbearsley Business - 15/12/2019 Opinia zatwierdzona w TripAdvisor

I have stayed here many times and it is always the same. Friendly checkin and out, comfortable good sized room , comfortable bed. Don't enjoy the wine on offer though, could really do with some better quality.

Gross

Ocena na stronie TripAdvisor 1.0/5

Melgodfrey Family - 15/12/2019 Opinia zatwierdzona w TripAdvisor

Dirty, grubby, cleanliness at an all time low! Understood this is budget accommodation, unbelievable that Mercure have their brand attached to this facility. Pool has a rim of grime around it, I wish I could attach a photo of the linen 🤮

alan Ricketts

Ocena na stronie TripAdvisor 2.0/5

Ovalau Couples - 21/10/2019 Opinia zatwierdzona w TripAdvisor

This hotel is one of the worst run hotel in the Accor chain.Staff at reception although helpful do not know their jobs.Bar and restaurant staff are not up to standard.I am a platinum member but I get charged for breakfast everytime.Have to waste my time arguing with reception.This happens every time I stay here.They don't seem to learn

Bula Mr Ricketts, My apologies for the inconvenience caused during your recent stay. I have discussed your comments with out team heads and team members and have initiated further training on services and product. Everyone has different a perception on delivery of services and we strive to do our very best with all our guests. We have had many good feedback regarding our services and the friendliness of our staff, I am very remorseful than we fell sort with you. Once again my sincere apologies for the way we treated a loyal member. Please give us a second chance to serve you better. Kind Regards Vaseva Natadra

A disapointed ACCOR member!!

Ocena na stronie TripAdvisor 3.0/5

accormember2019 Family - 09/07/2019 Opinia zatwierdzona w TripAdvisor

We picked the Mercure for an overnight stay on our way back home. Initially they were helpful in storing our luggage while we waited for our room to be ready and we went to the airport to see off other family members. When we returned we were told that we had only booked one room, which on my booking detailsI had definitely booked 2 rooms. We got 2 rooms but these were far apart. When I went to buy a drink from the bar, I was told to pay cash as we had declined to leave a credit card with reception when we arrived, which was absolutely not true. We were never asked about this when we checked in. I gave the bar worker $20 for chips and a coke- she never came back to me with change or to show that the full cost was $20. Our room was OK- probably less than I would expect for 3 star. The sliding door on the bathroom was completely off the slider so we could not close the door. Some of the staff were really professional and helpful especially the man on the desk who helped us in finding a medical clinic open on a Saturday.Others really did not do the establishment or their country proud. As a paying member to the ACCOR group I was disappointed. Would not stay here again.

Dear accormember2019 Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On behalf of the team I wish to extend our sincere apologies for the downfall in cleanliness and the inconvenience caused during your stay. I have shared your feedback with the team and be rest assured that we will work towards rectifying these issues so that it does not re- occur. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact me on 679 7074440 if you wish to discuss this further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Fun in Fiji

Ocena na stronie TripAdvisor 4.0/5

David M Business - 30/06/2019 Opinia zatwierdzona w TripAdvisor

My only negative comment was watching the pool guy clean the pool with a aluminium extension pole and whilst having one end in the water the other was hitting the 240V coloured lights above the pool. Yes the lights were on and while there was no one in the pool I would not like to rely on earth leakage if its installed. I raised this with staff but was not sure they understood the ramifications.

Bula vinaka David M, Thank you so much for providing feedback on your recent stay with us. I have shared your comments and concerns with the Maintenance Manager regarding the risk and hazard you have identified. We really appreciate your concern and are now monitoring the pool cleaning. Kind Regards Vaseva Natadra Hotel Manager

Great room and good staff

Ocena na stronie TripAdvisor 5.0/5

Passport49536765690 Friends getaway - 23/06/2019 Opinia zatwierdzona w TripAdvisor

the deluxe room is very spacious and beds were very comfortable. Friendly and helpful staff . Reasonably priced, location is very convenient if you are looking for a night out at Nadi. Breakfast was good

Dear Passport49536765690 , We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Ocena na stronie TripAdvisor 2.0/5

nonita2017 Family - 26/04/2019 Opinia zatwierdzona w TripAdvisor

Mercure in Australia has a fair standard but this one in Nadi was very poor. Shower leaked and there was water on the bathroom floor. Despite mentioning to Hotel, it was not fixed. Couldn't open door to room two nights. Food was very basic and cold. Staff were very kind and friendly.

Dear nonita2017, Thank you for your constructive feedback regarding your recent stay with us. Your comments have been highlighted to the Departments responsible for follow up and avoid future occurrence. We sincerely apologies for the inconvenience caused.and we hope to be given another chance to serve you better. Kind Regards Vaseva Natadra

Very disappointing

Ocena na stronie TripAdvisor 2.0/5

Shelley P Family - 31/03/2019 Opinia zatwierdzona w TripAdvisor

Extremely disappointing, we had booked downstairs rooms, with no stairs, we get there and find that one our rooms was upstairs, after complaining we were given two downstairs rooms, bed was long past its use by date with springs sticking into to you as you moved and worst of all the food was just terrible, my prawn entrée was so small, 5 prawns less than an inch long, main was cold and my desert had mould on the bottom of it. As Accor group members We felt that it was a disaster, rooms desperately need an update , mirrors, floors, no flyscreen on door and most IMPORTANTLY BEDS, when you sit on a bed and it squeaks and springs pop up then something needs to be done

Dear Shelly P Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 679 7074440 if you wish to discuss this matter in further details. Sincerly Vaseva Natadra Hotel Manager Sincerely,

Short Stay

Ocena na stronie TripAdvisor 3.0/5

PandCH Couples - 26/03/2019 Opinia zatwierdzona w TripAdvisor

The hotel is conveniently located near restaurants, a supermarket and the local bus into Nadi and represents good value. All the staff were friendly and helpful. We had two rooms and the air conditioning in one room was great while in the other room it was struggling to cool the room so the pedestal fan was a great saver . The TV in one room was unwatchable due to distorted sound, very limited channel selection and poor picture quality. The hotel is showing its age, the level of maintenance needs improving (the toilet cistern in one room was running continuously) as does the cleanliness of the rooms (the tiles are not very clean). We always stay at the Mercure Nadi for a few nights at the start and end of our holiday in Fiji but we have noticed that the standard of the hotel has been slipping over the years.

Dear PandCH, We very much appreciate your constructive comments regarding your recent stay at the Mercure Nadi. I am sorry that we not able to meet all your expectation for this I sincerely apologies. Your comments has been shared our team for continuous improvement .I am sure that this feedback will serve as a tool for training to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra Hotel Manager

Poor

Ocena na stronie TripAdvisor 2.0/5

Lucymaria S Family - 02/01/2019 Opinia zatwierdzona w TripAdvisor

I booked for 4nights in October for our little honeymoon getaway from 20 Dec to 24 Dec 2018 with my husband and son. Upon arrival at 2am in the morning (flight arrived at 12am), we were referred to room 128 and the air con in the room didn't work. We called the reception and she referred us to another room in the 2nd floor. We went there and there was only one (1) queen size bed yet i booked for the 2 queen size bed room for me, my husband and my son (2adults, 1child). Luckily, my son came late up to Nadi to meet us so that there was only two of us and the one queen size bed was sufficient at the time especially because we were both so tired. The next day, they referred us to another room not far from this one we slept in and although it had two beds, it was hot, the air con was working but it was not cool at all, to compensate - they provided an electric fan to help cool the room because it was 27degrees outside and this room was super hot like running on 22degrees. In the night, it was a bit cooler but we still felt the heat from the day, so I called the bar services and asked for a bucket of ice. The girl said they will charge the normal room service fee for bringing the bucket of ice up, which i said was okay and if they could just charge it to the room and we will pay when we check out . However, they refused and said i had to pay cash to the girl bringing the bucket of ice up, i asked why and they said because i already paid for my room in cash and therefore, i need to pay in cash for the room service fee. When i refused and told them i dont have cash on me at the time because i will have to go to the ATM the next day to withdraw money, they refused to bring the bucket of ice to my room and told me to come down to the bar and pick it up myself. Never in my travelling life have i come across such poor attitude from staff members of a hotel like this - no hospitality and no courtesy. I am never staying in this hotel anymore when i go to Nadi.

Bula Wanderer678299,Thank you for taking the time to tell us about your recent experience with us. I'am sorry that your experience did not meet your expectations, please allow me to express my sincere apologies. Please rest assured we are taking the appropriate measures to address your concerns and further improve the stay experience of our guests. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Anna Rabaka Assistant Manager

The worst Family Stay ever

Ocena na stronie TripAdvisor 1.0/5

Blackbeast Family - 20/12/2018 Opinia zatwierdzona w TripAdvisor

I book this hotel from the 09/12/18 - 12/12/18 way out in advance with all expenses paid. Only for my family to arrived at the hotel after some Fiji Airways delayed the reception a Ms Priti said to my wife and two kids at 800 pm they could not stay at the hotel, as our booking had been rejected in their computer system because the payment had not gone through even thought my wife showed her our booking itinerary all were fully paid.With that Ms Priti said to my wife to call me overseas to send my bank statement that the payment had gone thru and only than they will be allow into the room.Luckily there was a fijian gentleman who that time came into the counter and said its was OKAY, they will sort it in the morning. All this was done in front of my two kids and they were traumatized by the whole incident that my small daughter, refused to go for breakfast the next morning. And during breakfast my son thinking of her small sister wanted to take juice to her but was stopped by the Chef a Mr Ashok that he was not allowed and the way he scolded my son, got my wife so angry on the unprofessional conduct of the staff during their stay.Calling from overseas I told my wife to sort our the accommodation expenses and checking at the front counter that morning, the staff informed her everything was okay in the computer system and all was already paid for. This has been my third review of this hotel and all the time I have expressed my disappointment on the CUSTOMER SERVICE and I seen nothing has improved and THE SERVICE IS GETTING FROM BAD TO WORST.I am really VERY VERY DISAPPOINTED on the way my family was treated specially as GOLD CLUB MEMBER. The reason I have always book this hotel was my two kid were always wanted to be near their grandparents in the west and the hotel was always very convenience .This incident have made me think twice of any future stay at this hotel and my kids have convinced me not book this hotel again.In my future Trip Advisor review I WILL STRONGLY RECOMMEND TO OTHERS AND MY FRIENDS NOT TO STAY at this hotel.My word of advise look after visitors FIRST EXPRESSION LAST.GOLD CLUB MEMBER.

Bula Blackbeast,Thank you for proving feedback on your recent stay at the Mercure Nadi Hotel and thank you for your loyalty with us as our Accor member. We would like to express our sincere apologies for the unsatisfactory check in experience. I have discussed your comments with the relevant staff and their managers for further actions which involved training and performance management. The team is known for being extremely careful and has several procedures and supervisory checks to ensure the above issues do not occur. I would be more than happy to give you a reassurance next time you are traveling to Fiji . We apologies for the standard you received, we agree it is unacceptable and will ensure this one off mistake does not occur in the future. Thank you again for taking the time to provide constructive feedback and it is our hope that you will give us a chance to better serve you in the near future. Kind Regards. Anna Rabaka Assistant Manager

One week stay

Ocena na stronie TripAdvisor 4.0/5

stephendA1386ER Couples - 17/10/2018 Opinia zatwierdzona w TripAdvisor

We stayed at the Mercure for a week mid October. It was very nice. We were handy enough to walk to Nadi town (about 1/2 hour brisk walk). We would stay again if the occasion arose. We were on the free breakfast which was sufficient. We didn't use the travel agent situated in the hotel as she was quoting too expensive for us but got a good agent in town who orgainised us a trip to the thermal/mud pool area.

Bula stephendA1386ER,Thank you for sharing your experience with us. We are delighted to know that you had an enjoyable stay We look forward to welcome you back soon. Regards Anna Rabaka Assistant Manager

Let Down

Ocena na stronie TripAdvisor 3.0/5

ivanapedrom Family - 02/10/2018 Opinia zatwierdzona w TripAdvisor

Plane arrived 1 hour late. On arrival 1 room on 3rd floor and the other on ground floor. We had children with us and this was simply not acceptable especially as these rooms were booked several months in advance. Didn't stay for breakfast, flies over everything and no gluten free/ lactose free options. Had to park van in over-flow field as no car packing available. Glad to have a place to lay our head. Comfortable bed and no plane noise experienced nor street traffic.

Bula Valued Guest, I would like to apologies for the inconvenience caused due to your room allocation on your arrival. I have shared your feedback with our Front Office shift leader and the Housekeeping team to avoid such occurrences. Thank you for taking the time to write a review. Kind Regards Anna Rabaka Assistant Manager

Good spot

Ocena na stronie TripAdvisor 4.0/5

Cindy M Couples - 23/09/2018 Opinia zatwierdzona w TripAdvisor

The staff are very friendly, an early check in was very nice . The room was nice and clean. The only minus was the drinks were expensive even the mini mart was over priced when a short walk to the left is a big super market with cheap drinks.

Bula localpairBunburyWa,Thanks for posting your review and I am really pleased that you enjoyed our views and that our staff really went out of their way to look after you. It is really nice to receive such comments and it is gratifying for the staff to see that their efforts are really appreciated. I note your comments about the drink cost and I have passed this to our Food and Beverage Supervisor to take note of. Thank you once again and we do hope to see you back at Mercure Nadi again in the future. Kind Regards Anna Rabaka Assistant Manager

Back to Our Second Home Again!!

Ocena na stronie TripAdvisor 3.0/5

Queenie W Couples - 12/08/2018 Opinia zatwierdzona w TripAdvisor

We had a pleasant and enjoyable stay. The staff is always friendly and helpful. A few maintenance need to be attended but otherwise our room was comfortable and clean. All amenities close by...just a walking distance.

Bula Queenie W,Thank you so much for your review and very nice comments. We do try very hard to provide a good experience and it is really great when our guests acknowledge this. We do hope to see you back again in the future. Vinaka and kind regards Anna Rabaka Assistant Manager

Average

Ocena na stronie TripAdvisor 3.0/5

ginnywhatarau Business - 06/08/2018 Opinia zatwierdzona w TripAdvisor

Good price however the rooms are very run down (poor lighting, good lick of pain) , poor wifi, ok breakfast which is part of the cost, close to the airport as only stayed night for transition to fly to Suva. There is a free shuttled to the airport that leaves at 7am and on the hour which is good and FREE. Staff are friendly.

Bula ginnywhatarau,Thanks for posting your review and I apologies that the room experience did not meet your expectations. I was really pleased to see that you found our staff friendly. I can advise that the WIFI you have mentioned have been resolved and I am sorry that this was an issue during your stay. I can assure you that we take your comments very seriously and I will do my very best to have these issues rectified as soon as possible. We would love to show you in the future that we can provide a good guest experience and I would love to welcome you back to Mercure Nadi Regards Anna Rabaka Assistant Manager

Family Holiday

Ocena na stronie TripAdvisor 4.0/5

Blackbeast Family - 29/07/2018 Opinia zatwierdzona w TripAdvisor

Booked two rooms a month ago and my flight was delayed into Fiji and told the wife to checked in as I was late and will be arriving the following day. The front staff were not so friendly with my wife and kids when checked in no complimentary drinks and no wifi which I had to sort with the front desk when I arrived the next day. Did not get the rooms which I booked for. Kids arrived at the hotel rooms were not ready till 7:00 pm.

Bula Blackbeast, Thank you for proving feedback on your recent stay at the Mercure Nadi Hotel. We would like to express our sincere apologies for the unsatisfactory stay. I have discussed your comments with the Housekeeping and Front Office Manager for further actions and ensuring that we never have to deal with late rooms for future guests. In saying that we would love to be given a second chance to serve you better in future. Regards Anna Rabaka Assistant Manager

one day stay

Ocena na stronie TripAdvisor 4.0/5

jnaidu75 Family - 24/07/2018 Opinia zatwierdzona w TripAdvisor

Mercure hotel is nice , liked the stay , nice & friendly staffs , planning for future visits . car park area right to the room - really nice . breakfast was good . discount was given for accor cards .

Bula jnaidu75, Many thanks for your very nice comments and for rating us so highly. We do hope to see you back again in the future. Vinaka and kind regards Anna Rabaka Assistant Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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