メルキュールナンディ 3 つ星

Dear Debbie, Thank you for taking the time to provide us with such detailed feedback regarding your recent experience with our reservations process. Please accept our sincere apologies for the frustration and inconvenience you experienced during your attempts to secure a booking with us. We deeply regret that the level of service you received fell short of both your expectations and our usual standards. We understand how important it is to ensure a seamless and accurate reservation process, especially during peak times such as the Easter holidays. The miscommunication surrounding your booking is unacceptable, and we acknowledge the confusion caused by the lack of confirmation and subsequent delays. Please rest assured that we are taking your comments very seriously and will review our procedures to prevent similar situations from occurring in the future. We appreciate your patience and understanding throughout this matter, and we are truly sorry for the inconvenience it caused. We value your feedback as it helps us to improve, and we hope you will consider giving us another opportunity to provide the high standard of service that Mercure Nadi is known for. Should you decide to reconsider staying with us in the future, please do not hesitate to reach out directly to our Management team for any assistance or special arrangements you may require. We would be delighted to welcome you back under more favorable circumstances. Once again, please accept our most sincere apologies, and thank you for bringing this matter to our attention. Kind Regards Jack Work General Manager Mercure Nadi

Dear johnhY4694QH, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you had a comfortable stay and enjoyed the convenience of our location, with easy access to various amenities. It is great to know that you found our staff friendly, and that your check-in experience was seamless. We are especially pleased to hear that you enjoyed the meals prepared by our talented head chef, Phil, and his efficient team. I will be sure to pass along your compliments to them. We are also glad to hear that our taxi stand, public transport options, and on-site facilities like the convenience shop and ATM added to the convenience of your stay. Thank you for highlighting the accuracy of the photos on our website as well. We are proud of the hotel’s character and glad it met your expectations. We truly appreciate your kind words and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear KS0197, Thank you for choosing Mercure Nadi for your recent stay and for sharing your feedback. We appreciate your recognition of our competitive pricing and convenient location, with easy access to major tour operators. At Mercure Nadi, we strive to provide clean, comfortable, and well-maintained accommodation that offer great value for our guests. While our property may not have the same beachfront setting as some other resorts, we take pride in offering a welcoming environment with excellent transport links to help guests explore all that Fiji has to offer. We understand that expectations can vary, and we appreciate your comments regarding the room setup. Your feedback is invaluable in helping us enhance our services and ensure a pleasant stay experience for all our guests. We hope to welcome you again in the future for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Dear 298ChrisM298, Thank you for taking the time to share your experience at Mercure Nadi. We are delighted to hear that you and your partner had an enjoyable stay with us. We appreciate your understanding regarding the temporary check-in delay due to the power outage. Our team always strives to provide excellent service, and we are pleased that our friendly staff made you feel welcome. It is wonderful to know that you enjoyed your time at the bar and found your meal to be both delicious and affordable. We are also glad that you were satisfied with your room and its view of the pool area. Your balanced perspective on value and expectations is truly appreciated, and we are grateful for your recognition of what we aim to offer—comfortable and convenient accommodations at a reasonable price. Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear pbtraveller2024, Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us identify areas for improvement. We are sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities, the room lock system, and the smell in your room. Your comments regarding these issues have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. In regards to the breakfast buffet, we strive to provide a satisfying start to our guests' day, and we appreciate your feedback. We will review our offerings to see how we can enhance the variety and quality for our guests. On a positive note, we are pleased that our convenient location near the airport and main town suited your needs for a short stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay experience. Kind Regards Jack Work General Manager Mercure Nadi