ソフィテルフィジーリゾート&スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 4,569 件のレビュー

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説明

ホテルのその他の情報

  • Newly Renovated 5-star Resort

  • Exclusive Adults Only Waitui Beach Club

  • Niu Kids Beach Club & Teenage Zone Club

  • Sofitel Spa & Salon Day Spa

  • One of the Largest Pools in the South Pacific

当ホテルの客室

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ホテル所在地

ソフィテルフィジーリゾート&スパ

Beachfront, デナラウ島, フィジー
デナラウ
フィージー諸島

GPS:-17.76905, 177.373613

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,569 件のレビュー

トリップアドバイザーの評価  4.5/5  5,923 件のレビュー

2024エクセレンス認証

Waitui Beach Club is second to none

トリップアドバイザーの評価 5.0/5

PaulnMars Couples - トリップアドバイザー認証口コミ

We had the great pleasure of spending our wedding anniversary weekend at the Sofitel Fiji - inside the luxurious Waitui Beach Club. Cannot say enough good things about the service and stay - we will be back again for sure! Our thanks to the wonderful Solo who looked after us from the minute we started booking until our very last morning when he checked in on us personally after a long overnight shift. To all the staff at the Beach Club - thank you for another unforgettable experience.

Bonjour Bula PaulnMars, Thank you for taking time to reflect on your recent stay experience. It is always a pleasure to hear that our guests have enjoyed their stay and been well looked after by our ambassadors. We thank you for your support and hope you travelled home safely. Vinaka, Sofitel Team

5 * +++ Sofitel Denarau

トリップアドバイザーの評価 5.0/5

snorkelsouthpacific トリップアドバイザー認証口コミ

What a truly amazing stay we just had a Sofitel Fiji. This resort is unbelievable, and I can’t endorse this resort more. We were honestly questioning if they thought we were famous because we have never had this sort of service before and we travel regularly. We have stayed at Hilton & Sheraton Denarau and after this stay at Sofitel we wouldn’t go anywhere else when staying in Denarau. We couldn’t fault this resort in fact we had dream service from everyone. There was a genuine desire to ensure quests are happy and that they couldn’t do anything more for us. Hats off to Sofitel, however you train your team, it works amazingly. As quests we are very grateful to the team for making our stay so wonderful. A very special mention to Dutt and Kushmeef. Both these chefs went above and beyond to service us and make us feel important. We loved the buffets (both International & Italian) from a quality and options point of view. The food at this resort is the best, I can’t see how you could get better. If you want a resort with top quality restaurant this resort is for you!

Bonjour Bula snorkelsouthpacific, Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels. We are delighted to hear that you enjoyed your stay and were well looked after by our ambassadors. Our team most certainly are our best assets and take such joy in reading of our guests stay experiences. We thank you for your support and look forward to welcoming you back in the near future. Vinaka, Sofitel Team

Staff are amazing

トリップアドバイザーの評価 5.0/5

Sarah S トリップアドバイザー認証口コミ

My partner and I stayed at the Sofitel back in November 2023. The staff at the hotel are amazing!! They meet you once and they remember you and greet you by your name for the rest of your stay. Shout out to Ozzy from the concierge who has such awesome energy whenever we saw him. Also the team at the restaurant/ bar by the pool, we loved seeing the team down there for a cocktail. Great staff, nice hotel

Bonjour Bula sarahsJ8150DO, Thank you for taking time to share your stay experience with our readers. It is always a pleasure to hear that our guests have enjoyed their stay and been well looked after by our ambassadors. We thank you for your support and hope to see you back on our shores in the near future. Vinaka, Sofitel Team

A beautiful resort with room for improvement

トリップアドバイザーの評価 4.0/5

Tia A ファミリー - トリップアドバイザー認証口コミ

This was our fourth visit to the Sofitel Resort Fiji, and its beautiful setting is what keeps bringing us back. This time, I chose to celebrate my birthday here with my family (two adults and two kids), and we were excited based on the positive reviews we had read. The kids absolutely loved the Kids Club – it was the highlight of their trip. The staff there were amazing and truly made it a special experience for them. My husband is a Diamond member, so we were looking forward to the extra special service that comes with it. Unfortunately, this aspect fell short. Despite replying to an email that the hotel sent out about my birthday and providing our kids' names, we received no response, and check-in was disappointing. The staff member did not seem to care and was just rattling off what he had to say. We were checking in the Accor members bit and was not offered any drinks while our 4 year old had to ask for an apple juice out of the fridge there. After telling numerous staff including when booking my bday dinner it was my birthday. It was disheartening to see other guests receive lovely birthday serenades from the Fijian staff, while my special day went mostly unacknowledged, except for a kind wish from the Kids Club staff. Also recommend to do a JetSki tour around the islands. Amazing We also experienced issues with the laundry service. Previously, we could do our own laundry, but this time we tried the hotel's service based on good reviews. It was expensive and, unfortunately, they lost some items of clothing. As Diamond members there was no upgrade but we understand the hotel was busy. Moreover, our experience at the Waitui adults-only area was frustrating. Despite booking in advance, we arrived to find no record of our reservation and were initially treated dismissively. Although we eventually got in after rebooking, the initial treatment left a sour taste. On a positive note, the Solis Restaurant was fantastic. Special mention to Mona (spelling?) for providing the best service we have ever had in Fiji. My advice to future guests: go with no expectations and you might be pleasantly surprised. Unfortunately, our high expectations led to some disappointments, especially starting from the check-in experience for Accor members. Sadly, this will likely be our last visit to Sofitel Resort Fiji.

Bonjour Bula Tia A, Thank you for taking time to reflect on your recent stay experience. We are naturally disappointed to read that not all elements of your stay met your expectations (or ours.) We do sincerely apologise for the shortfalls you experienced and assure you that we are taking time to carefully review your concerns raised with our wider team. On the other hand, we are pleased to know that other aspects of your stay i.e. Kids Club and Solis Restaurant were highlights. We thank you for sharing your feedback and do hope to see you back on our shores in the near future. Vinaka, Sofitel Team

Waitui Bar & Grill

トリップアドバイザーの評価 5.0/5

Kenneth G トリップアドバイザー認証口コミ

Waitui Bar& Grill at the Sofitel Fiji Resort gave us a wonderful evening, especially our waitress Christine who went out of her way to assist us. The menu was very fresh and delicious, and the setting on the beach was superb. The Sofitel Fiji worked its magic !

Bonjour Bula O5485NMkennethg, Thank you for taking time to reflect on your recent dining experience at Waitui Bar & Grill. We will be certain to pass your compliments onto the team. Vinaka, Sofitel Team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,754 件のレビュー 7.8/10 客室
  • 3,501 件のレビュー 9.1/10 サービス
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  • 629 件のレビュー 5.7/10 快適さ
  • 508 件のレビュー 9.3/10 朝食
  • 5 件のレビュー 4.4/10 持続可能性

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