Hotel Mercure Graz City 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 731 รายการ

Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
Hotel Mercure Graz City - Image 3
Hotel Mercure Graz City - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • In the center of Graz, within walking distance of the Old Town

  • Free WiFi throughout the hotel

  • Public parking garage for a fee with direct access to the hotel

  • Sauna, infrared cabin and fitness area free of charge

  • All rooms are equipped with air conditioners.

ที่พักของเรา

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สถานที่ตั้งโรงแรม

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ
Austria

พิกัด:47.075346, 15.430673

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

OMEGA

Our Omega Bar is open daily from 11am to 11:30pm. Enjoy your evening in a cozy atmosphere with a light snack, a cold beer or an exclusive glass of wine from our wine cellar!

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 731 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,059 รายการ

Good location

คะแนนจาก Tripadvisor 5.0/5

Coollawyer96 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The location was very good and convenient to travel to the town. I had a good stay there and the free drinks was very useful

Dear Guest, Thank you for this great review. We are delighted to hear that your stay with us was enjoyable and that you found our location convenient for your travels around the town. It is great that the complimentary beverages added value to your stay, ensuring a refreshing and comfortable experience. Our central position indeed allows for easy access to the beautiful sights of Graz, and we are pleased that this contributed positively to your overall satisfaction. We look forward to welcoming you back soon. Kind regards, Caroline, Guest Relation Manager

Well situated, clean, bright, staff not welcoming

คะแนนจาก Tripadvisor 4.0/5

Vittoria W รีวิวที่ได้รับการรับรองจาก TripAdvisor

My husband and I stayed here to be close to the train station. We took a cab at a cost of 7 euros one way. Bed and pillows were comfortable and bathroom well equipped. We did not purchase the buffet breakfast because of the high cost but it appeared to have a large variety of items. We found the cost of our rooms a bit high as well. But both room and common areas were clean and bright. Our only complaint was the check in staff which did not present themselves to be welcoming, friendly and helpful. We had to ask about where we could go for supper and were told of two restaurants close by. What the agent didn’t tell us (or offer to do) was the restaurant required reservations. The next morning there was a farmers market in the plaza nearby. Might have been nice to have been told so we go and find a breakfast place there. We did fin one in a bakery. We picked that one because it was busy so we figured it must be good. And the cheese danish and cappuccinos were delicious and less costly than the hotel breakfast. More authentic too.

Dear Vittoria, We would like to thank you for this review about your recent experience in our hotel. Providing our guests with high standards of service is of the utmost importance to us and we are also glad to hear that you had a good night's sleep. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be followed up with our team. We are, nevertheless, pleased you found our location convenient for your needs. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

Love staying at the Mercure. They make you feel welcome

คะแนนจาก Tripadvisor 5.0/5

Bubbleshazza รีวิวที่ได้รับการรับรองจาก TripAdvisor

The Mercure in Graz .is a lovely clean hotel beautiful staff nothing to much for them .Room are fab .you couldn't ask for anymore. I can't wait to go back there .hopefully next year or the year after.

Hi there, Thanks for reviewing your visit. We're thrilled to hear that you found our hotel clean and our staff welcoming. It's wonderful to know that you enjoyed the beauty of our rooms and felt well taken care of. Your anticipation to return is the highest compliment, and we eagerly look forward to welcoming you back, whether it's next year or the year after. We look forward to your next visit. Best regards, Caroline, Guest Relation Manager

Nice hotel

คะแนนจาก Tripadvisor 4.0/5

354huguess ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This Mercure hotel is very well located in the heart of the city. Rooms are like the Mercure standard and the cleanliness is well at that location. Breakfast buffet is fine, you can find everything you want and need. Only things to be ameliorated could be the sometimes high price.

Dear Hugues, Thank you for taking the time to share your review. It is nice to know that you enjoyed our breakfast and strategic location, however, we regret that our pricing did not meet your expectations; while we try to keep our rates competitive they can fluctuate according to demand. We look forward to welcoming you again. All the best. Caroline, Guest Relation Manager

Avoid in summer. No AC / Aircon provided

คะแนนจาก Tripadvisor 1.0/5

MartinThomas Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Just to let you all know that this hotel does not provide air con although this is advertised as a room amenity. I am an Accor Gold Member and have stayed at many Mercure hotels but this is the first which does not provide AC. To clarify it is currently late August with daytime temperatures of 30C+ and nighttime minimums of 20C. Management have set the minimum room temperature at 25C which means the rooms are impossible to sleep in (currently 2am and 27C in my room). Staff changed our rooms 3 times but AC issue remains in all. Will be forced to move to another hotel, first time in over 300 Accor stays in 40+ countries. Avoid in summer. Staff have little understanding even though this is obviously a hotel policy.

Dear Thomas, Thank you for this review about your recent stay. The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we will investigate this with our maintenance team. We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with. We hope you will consider staying with us again in the future. Best regards, Caroline, Guest Relation Manager

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