Hotel Mercure Graz City bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 731 ulasan

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Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
Hotel Mercure Graz City - Image 3
Hotel Mercure Graz City - Image 4
Lendplatz 36 to 38, 8020 GRAZ, Austria

Deskripsi

Keistimewaan hotel

  • In the center of Graz, within walking distance of the Old Town

  • Free WiFi throughout the hotel

  • Public parking garage for a fee with direct access to the hotel

  • Sauna, infrared cabin and fitness area free of charge

  • All rooms are equipped with air conditioners.

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Lokasi hotel

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ
Austria

GPS:47.075346, 15.430673

Telepon
Fax +43 316 751405555

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

OMEGA

Our Omega Bar is open daily from 11am to 11:30pm. Enjoy your evening in a cozy atmosphere with a light snack, a cold beer or an exclusive glass of wine from our wine cellar!

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Peringkat ALL  4.6/5  731 ulasan

Peringkat TripAdvisor  4.0/5  1.059 ulasan

Good location

Catatan Tripadvisor 5.0/5

Coollawyer96 Couples - Ulasan TripAdvisor tersertifikasi

The location was very good and convenient to travel to the town. I had a good stay there and the free drinks was very useful

Dear Guest, Thank you for this great review. We are delighted to hear that your stay with us was enjoyable and that you found our location convenient for your travels around the town. It is great that the complimentary beverages added value to your stay, ensuring a refreshing and comfortable experience. Our central position indeed allows for easy access to the beautiful sights of Graz, and we are pleased that this contributed positively to your overall satisfaction. We look forward to welcoming you back soon. Kind regards, Caroline, Guest Relation Manager

Well situated, clean, bright, staff not welcoming

Catatan Tripadvisor 4.0/5

Vittoria W Ulasan TripAdvisor tersertifikasi

My husband and I stayed here to be close to the train station. We took a cab at a cost of 7 euros one way. Bed and pillows were comfortable and bathroom well equipped. We did not purchase the buffet breakfast because of the high cost but it appeared to have a large variety of items. We found the cost of our rooms a bit high as well. But both room and common areas were clean and bright. Our only complaint was the check in staff which did not present themselves to be welcoming, friendly and helpful. We had to ask about where we could go for supper and were told of two restaurants close by. What the agent didn’t tell us (or offer to do) was the restaurant required reservations. The next morning there was a farmers market in the plaza nearby. Might have been nice to have been told so we go and find a breakfast place there. We did fin one in a bakery. We picked that one because it was busy so we figured it must be good. And the cheese danish and cappuccinos were delicious and less costly than the hotel breakfast. More authentic too.

Dear Vittoria, We would like to thank you for this review about your recent experience in our hotel. Providing our guests with high standards of service is of the utmost importance to us and we are also glad to hear that you had a good night's sleep. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be followed up with our team. We are, nevertheless, pleased you found our location convenient for your needs. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

Love staying at the Mercure. They make you feel welcome

Catatan Tripadvisor 5.0/5

Bubbleshazza Ulasan TripAdvisor tersertifikasi

The Mercure in Graz .is a lovely clean hotel beautiful staff nothing to much for them .Room are fab .you couldn't ask for anymore. I can't wait to go back there .hopefully next year or the year after.

Hi there, Thanks for reviewing your visit. We're thrilled to hear that you found our hotel clean and our staff welcoming. It's wonderful to know that you enjoyed the beauty of our rooms and felt well taken care of. Your anticipation to return is the highest compliment, and we eagerly look forward to welcoming you back, whether it's next year or the year after. We look forward to your next visit. Best regards, Caroline, Guest Relation Manager

Nice hotel

Catatan Tripadvisor 4.0/5

354huguess Bisnis - Ulasan TripAdvisor tersertifikasi

This Mercure hotel is very well located in the heart of the city. Rooms are like the Mercure standard and the cleanliness is well at that location. Breakfast buffet is fine, you can find everything you want and need. Only things to be ameliorated could be the sometimes high price.

Dear Hugues, Thank you for taking the time to share your review. It is nice to know that you enjoyed our breakfast and strategic location, however, we regret that our pricing did not meet your expectations; while we try to keep our rates competitive they can fluctuate according to demand. We look forward to welcoming you again. All the best. Caroline, Guest Relation Manager

Avoid in summer. No AC / Aircon provided

Catatan Tripadvisor 1.0/5

MartinThomas Couples - Ulasan TripAdvisor tersertifikasi

Just to let you all know that this hotel does not provide air con although this is advertised as a room amenity. I am an Accor Gold Member and have stayed at many Mercure hotels but this is the first which does not provide AC. To clarify it is currently late August with daytime temperatures of 30C+ and nighttime minimums of 20C. Management have set the minimum room temperature at 25C which means the rooms are impossible to sleep in (currently 2am and 27C in my room). Staff changed our rooms 3 times but AC issue remains in all. Will be forced to move to another hotel, first time in over 300 Accor stays in 40+ countries. Avoid in summer. Staff have little understanding even though this is obviously a hotel policy.

Dear Thomas, Thank you for this review about your recent stay. The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we will investigate this with our maintenance team. We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with. We hope you will consider staying with us again in the future. Best regards, Caroline, Guest Relation Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 550 ulasan 9.4/10 Lokasi
  • 651 ulasan 7.5/10 Kamar
  • 493 ulasan 8.7/10 Pelayanan
  • 12 ulasan 9.3/10 Internet
  • 476 ulasan 8.9/10 Sarapan
  • 239 ulasan 7/10 Kebersihan
  • 124 ulasan 6.3/10 Suasana
  • 99 ulasan 6.6/10 Makanan

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