Novotel Le Havre Centre Gare bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.197 ulasan

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Novotel Le Havre Centre Gare - Image 1
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20 cours La Fayette, Quai Colbert, 76600 LE HAVRE, France

Deskripsi

Keistimewaan hotel

  • A 2-minute walk from the train station and 5 minutes to the downtown area

  • Bright and spacious rooms

  • Fully air-conditioned hotel with high-speed fiber WIFI

  • New dining concept

  • Fitness space open to our guests

Akomodasi kami

Lokasi hotel

Novotel Le Havre Centre Gare

20 cours La Fayette, Quai Colbert
76600 LE HAVRE
France

GPS:49.491521, 0.125565

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

Le Restaurant

Enjoy simple, tasty and friendly cuisine. Catering available at any time to satisfy your tastes. Enjoy a pleasant moment in the restaurant, at the bar or on our terrace overlooking our Japanese garden.

Pesan

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  1.197 ulasan

Peringkat TripAdvisor  3.5/5  968 ulasan

excellent location with Average standards

Catatan Tripadvisor 3.0/5

hossame535 Ulasan TripAdvisor tersertifikasi

Firstly, the hotel's location is indeed a strong point. It's conveniently situated in a prime area, making it easy to explore the city and its attractions. However, there were some downsides to my experience. The breakfast offered at the hotel was somewhat disappointing. The selection of items was quite limited, and the overall quality of the breakfast options left something to be desired. Additionally, the rooms were on the smaller side. While the beds were comfortable, the limited space could feel a bit cramped for those looking for more room to move around.

Dear Hossam Elsaadany, We thank you for your comments following your visit to our establishment. We are sorry that you were somewhat disappointed with your stay at the Novotel Le Havre Center Gare. As for breakfast, we meet the chain's standards by offering no less than four kinds of tea for our hot drinks as well as our coffee, latte, hot milk or hot chocolate, fruit juice or detox water, a cold buffet including yogurt (plain or fruit), unsalted or semi-salted butter, different cheeses, four types of pastries, two types of bread, two choices of cereals, fresh fruit or sliced fruit, not to mention our hot buffet. Regarding the size of the room, you had chosen a classic room (whose size is indicated on our website) and it may have seemed small to you because you needed the sofa to be opened for you. Do not hesitate to contact us directly during your next stay so that we can best respond to your requests. See you soon ! Laurence FOURNIER, Front Office Manager

The hotel faces the train station and the canal, the rooms are comfortable, but too many issues for the food intolerance

Catatan Tripadvisor 3.0/5

marinak6543 Friends getaway - Ulasan TripAdvisor tersertifikasi

If you have gluten intolerance I suggest you stay away from this hotel. I had dinner and Breakfast with them and had huge problems. The breakfast itself has a good variety and fresh food. The rooms are comfortable besides my room had a horrible smell

Dear Marinak6543, Thank you for your feedback further to your stay in our hotel. We try to improve our quality of service and we vary our menu. I hope you will visit us again.

Good Hotel but peopel Racist for people of Color .Please avaid we have better places to stay .

Catatan Tripadvisor 1.0/5

narenj2022 Ulasan TripAdvisor tersertifikasi

Hello, I unfortunately stayed at this property . If I have known would have stayed else where . Staff is completely racist and humiliates the non white guests. If you are a person of color ,one is not allowed to the restaurant nd use the amenities . It reminds me of apartheid times. But if you are white this could be a great place . I have complained to the management and explained to them in detail in an email but no response so far . Any what can you expect from shameless people. Will escalate to the government authorities about this . Thanks -

Dear Mr/MS NJ, Thank you for taking the time to share your experience. At Novotel, we do not discriminate our guests or employees with the color of their skin or religion. We make sure to take strong measures to anyone who may arise such issue. We do not believe that this issue can happen at our hotel and thus are asking you for more details to send us at H5650-OM@ACCOR.COM Warm regards,

Bad hotel service

Catatan Tripadvisor 1.0/5

Abdelghani E Keluarga - Ulasan TripAdvisor tersertifikasi

Bad service. Hidden prices (i.e. parking). We made a reservation for two people, but by mistake the reservation was made for one person only. We called immediately the hotel to notify them that the reservation is for two people and asked whether this would change the price. The person who answered said in principle no change in price. When we made the check-in, they made us pay for another breakfast saying that the reservation is for one person only. We don't recommend this hotel at all.

Dear Abdelghani E, Thank you for taking the time to write avout your experience in our hotel. It is indicated on our website as well as our partners' that the hotel doesn't have its own car park but we offer two solutions at €6.00 per night : the outside car park or tickets to acess the underground car park located behind the hotel, the "Parc des Gares". Regarding the breakfast when you add one person to the room, there is always a supplement for an adult (for children under 16 years-old, it is free). Whatever the rate, if there is one more person, of course the additional breakfast will be charged if you take it. I hope you will visit us again. Kind regards, Christel Bras, General Manager

BAD BAD CUSTOMER SERVICE FOR A MEDIOCRE HOTEL

Catatan Tripadvisor 1.0/5

IP88Explorer Keluarga - Ulasan TripAdvisor tersertifikasi

Very Very disappointed and as they say arrogant French students at reception with no knowledge or customer service training. Worse if they are not trainees or students. We booked this hotel based on the location which is the reason of this 1 star otherwise a 0 is what this hotel would get in my opinion and truly deserves. Have previously stayed many times with the Accor brand and this seriously needs a revamp but most importantly, please please the Director of this hotel needs to see its customer service, a client complains and the lady at the reception is not even listening and no apologies presented or whatsoever. On booking, I requested rooms near each other but was given 2 on different levels, plus at Check in the Gentleman argued about having no booking message then confirming but with no solution presented just saying "Oh yes I can see". So now you see what do you do apology, a commercial gesture, a gratuity, N O T H I N G = PEAK OF UNPROFESSIONALISM. Booked 2 rooms a standard room and a suite but the suite was the worst ever seen or experienced the room was dirty and the bar area with the nespresso coffee machine was full of stain and limescale everywhere as never been washed. The room was dusty and no Covid instructions applied as no area was clean or sanitized. The suite is totally a No go Zone and a rip off, you are better off with the standard rooms as they have been renovated apparently on the first and second floor. The reception area was mostly left on its own without anybody present between 5-10 minutes and the lift was all broken like a fight had taken place, furthermore the 4th Floor button was not available for a 4 star hotel that is a shame. Regarding the rooms, The beds were comfortable but the sofa bed and Twin beds are very uncomfortable and also we were stung by bed bugs from these specific beds and woke up with a whole leg itching and full of redness so did my partner. Not worthy for any good and I seriously hope the management takes position regarding that. Would literally ask a refund for such a bad experience. - Rooms Dirty and uncomfortable - Outdated and not maintained establishment - Bad Bad Customer Service on Check-in and Check out.

Dear IP88Explorer, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The common areas of the hotel have been recently renovated. We also renovated all our rooms on three floors. We will finish the renovations of all the rooms of our last three floors at the end of the year. During the work being done, the workers broke the mirror in the elevatir. Then there was the pandemy and we did not fix it yet. The button for the 4th floor on the second elevator is broken. We have a maintenance company. They came to fix it, but unfortunately they do not have the button so they had to order it and it has been 3 weeks now and we still ahven't received it and we call them regularly for that matter. You understand that the delivery time is not dependant from us. Regarding the room, I am very surprised about the lack of cleaning you mention. All our team is aware of the Covid-situation and very careful about the cleaning of all our rooms. I will see the whole team and insist on that point again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact our Front Office Manager, Aurélie (h5650-OM@accor.com) so that we can see together what we can do about the commercial gesture as through your pseudonym we can't identify your reservation to contact you directly. Sincerely, Christel Bras, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 357 ulasan 8.2/10 Lokasi
  • 546 ulasan 7.7/10 Kamar
  • 556 ulasan 8.7/10 Pelayanan
  • 280 ulasan 7.1/10 Sarapan
  • 212 ulasan 6.7/10 Kebersihan
  • 24 ulasan 3.6/10 Kebugaran/olah raga
  • 21 ulasan 8.6/10 Minuman
  • 8 ulasan 9/10 Kolam

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