Novotel Le Havre Centre Gare bintang 4

If you have gluten intolerance I suggest you stay away from this hotel. I had dinner and Breakfast with them and had huge problems. The breakfast itself has a good variety and fresh food. The rooms are comfortable besides my room had a horrible smell

Hello, I unfortunately stayed at this property . If I have known would have stayed else where . Staff is completely racist and humiliates the non white guests. If you are a person of color ,one is not allowed to the restaurant nd use the amenities . It reminds me of apartheid times. But if you are white this could be a great place . I have complained to the management and explained to them in detail in an email but no response so far . Any what can you expect from shameless people. Will escalate to the government authorities about this . Thanks -

Bad service. Hidden prices (i.e. parking). We made a reservation for two people, but by mistake the reservation was made for one person only. We called immediately the hotel to notify them that the reservation is for two people and asked whether this would change the price. The person who answered said in principle no change in price. When we made the check-in, they made us pay for another breakfast saying that the reservation is for one person only. We don't recommend this hotel at all.

Very Very disappointed and as they say arrogant French students at reception with no knowledge or customer service training. Worse if they are not trainees or students. We booked this hotel based on the location which is the reason of this 1 star otherwise a 0 is what this hotel would get in my opinion and truly deserves. Have previously stayed many times with the Accor brand and this seriously needs a revamp but most importantly, please please the Director of this hotel needs to see its customer service, a client complains and the lady at the reception is not even listening and no apologies presented or whatsoever. On booking, I requested rooms near each other but was given 2 on different levels, plus at Check in the Gentleman argued about having no booking message then confirming but with no solution presented just saying "Oh yes I can see". So now you see what do you do apology, a commercial gesture, a gratuity, N O T H I N G = PEAK OF UNPROFESSIONALISM. Booked 2 rooms a standard room and a suite but the suite was the worst ever seen or experienced the room was dirty and the bar area with the nespresso coffee machine was full of stain and limescale everywhere as never been washed. The room was dusty and no Covid instructions applied as no area was clean or sanitized. The suite is totally a No go Zone and a rip off, you are better off with the standard rooms as they have been renovated apparently on the first and second floor. The reception area was mostly left on its own without anybody present between 5-10 minutes and the lift was all broken like a fight had taken place, furthermore the 4th Floor button was not available for a 4 star hotel that is a shame. Regarding the rooms, The beds were comfortable but the sofa bed and Twin beds are very uncomfortable and also we were stung by bed bugs from these specific beds and woke up with a whole leg itching and full of redness so did my partner. Not worthy for any good and I seriously hope the management takes position regarding that. Would literally ask a refund for such a bad experience. - Rooms Dirty and uncomfortable - Outdated and not maintained establishment - Bad Bad Customer Service on Check-in and Check out.

We have spend our last summer holidays in Novotel Hotel le havre. It was our 1st stay and it was amazing. When we arrived, the receptioniste 2 girls on the evening welcomed us with a smile and professionalisme at the hotel and made us feel like we are home". Additionally, she gave us a room in the 5th floor. Clean rooms. Very nice hotel. Great housekeeping service. Best luck