Cher client, Thank you so much for your wonderful feedback and for your perfect 100/100 rating! 😊 We are delighted to hear that you and your children had such an enjoyable stay with us. It is lovely to know that you appreciated our friendly team, the child-friendly facilities, and the spacious areas where you could also find quiet corners to relax. We are especially pleased that we were able to assist you quickly and smoothly when you needed us. Your kind words mean a lot to our entire team. We truly hope to have the pleasure of welcoming you and your family back again very soon! 🌷 Kinds regards, Gouzien Britany - Front Desk Manager

Dear Guest, Thank you very much for your wonderful 100/100 rating and for taking the time to share such kind feedback with us! We are delighted to hear that you enjoyed the spacious and clean room, as well as the friendliness and attentiveness of our team. We are also very pleased that you appreciated our generous breakfast selection. Your satisfaction and 10/10 recommendation mean a great deal to us and are a wonderful encouragement for our entire team. It was a pleasure welcoming you and your family, and we truly hope to have the opportunity to welcome you back for another excellent stay in the future! Warm regards, Gouzien Britany - Front Desk Manager

Dear Bjorn, Thank you for taking the time to share your feedback and for your great rating of 90/100. We are delighted that you appreciated our central location, the friendliness of our team, and the cleanliness and spaciousness of our rooms. However, we are sorry to learn that the car park was often full and that your ALL Gold status did not meet your expectations. Please allow us to clarify that room upgrades associated with ALL Gold status are offered subject to availability at the time of arrival. As for parking, there is another option in the street just after our own parking so that you always have somewhere to park your vehicle ! Your loyalty is important to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Kind regards, Pierre, Front Office Manager

Dear Drazan, Thank you for taking the time to share such detailed feedback following your stay at Novotel Le Havre Centre Gare. We are pleased to read that, overall, you had a good experience and that you appreciated the cleanliness of the hotel and the friendliness of most of our team members. However, we sincerely regret the difficulties you encountered during your stay. Regarding the parking situation, we understand how frustrating it can be when no spaces are available, especially upon arrival. While our parking capacity is limited and spaces cannot always be guaranteed, we are sorry that you did not feel sufficiently supported by our team in finding a solution. We are also truly sorry about your experience during breakfast. The atmosphere you describe does not reflect the level of service and hospitality we aim to provide to our guests. Your comments have been shared with the relevant team so that we can address this matter and reinforce our service standards. Regarding the missed room cleanings, please accept our apologies for this inconvenience. A room not being serviced as expected during a stay of this length is not in line with our usual standards, and we will review this with our housekeeping team. If you find out that the room has not been cleaned, please do not hesitate to reach out the Reception team so that we can do the necessary and make sure you room is cleaned the next day and that you have every necessary such as toilet paper. Thank you again for your constructive feedback. We appreciate your positive remarks as well as the areas you have highlighted for improvement. We hope to have the opportunity to welcome you and your family again and provide you with a more seamless experience. Kind regards, Pierre, Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre, Premier de Réception

Dear Guest, Thank you for your kind feedback and this wondeful rating. We’re delighted that you enjoyed our central location, making it easy to explore the city on foot. We’re also pleased that you appreciated your room and our breakfast ! We hope to welcome you again on your next visit to Le Havre. Yours sincerely, Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you found the booking process, your arrival, and check-in to be simple and efficient. However, we are sorry to learn about the issues you encountered with the air conditioning. We understand how important a comfortable room temperature is for a good night's sleep, and we regret that our team was unable to resolve the problem during your stay. We also appreciate your comments regarding the condition of the carpet and the overall state of the room. Your feedback has been shared with the relevant departments as we continue to improve our facilities. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Pierre, Premier de Réception

Sehr geehrter Herr N., wir bedanken uns herzlich dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen nach Ihrem Aufenthalt bei uns zu teilen. Es freut uns sehr zu lesen, dass Sie einen angenehmen Aufenthalt in unserem Haus verbracht haben und dass Sie insbesondere Ihr Zimmer, die Sauberkeit, unser Frühstück sowie die Freundlichkeit unseres Teams geschätzt haben. Wir freuen uns ebenfalls, dass Ihr Ausflug nach Étretat mit dem Bus 🚌 zu einem besonderen Erlebnis während Ihres Aufenthalts beigetragen hat. Es ist in der Tat ein wunderschönes Reiseziel, das es zu entdecken gilt! Ihre Zufriedenheit und Ihre Weiterempfehlung sind für unser gesamtes Team eine große Motivation. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen ebenso schönen Aufenthalt bereiten zu können. Wir danken Ihnen nochmals herzlich und wünschen Ihnen alles Gute für die Zukunft. Mit freundlichen Grüßen Gouzien Britany - Front Desk Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that the construction work in front of the hotel had such a significant impact on your stay and affected your Novotel experience. Unfortunately, these works are beyond our control, but we fully understand how disruptive they can be and apologize for the inconvenience caused. Thank you as well for pointing out the incorrect parking information. You are absolutely right: our hotel does have its own parking facilities. We will review and update this information to ensure future guests receive accurate details. We hope to have the opportunity to welcome you back under much better conditions and provide you with the quality experience you expect from Novotel. Kind regards, Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the issue with the shower and the water flow. We understand how inconvenient this situation must have been during your stay. We regret that our reception team was not informed of this issue at the time, as we are always available to assist our guests and find a suitable solution as quickly as possible whenever a problem occurs in the room. Please be assured that we have taken note of your comments and will have this point checked by our technical team. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable experience. Kind regards, Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, close to Les Docks shopping centre and the train station, as well as the easy access to the beach and city centre. We are also glad that you appreciated the quietness of the hotel, despite being located near a main road, and the comfort of the air conditioning in your room. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Novotel Le Havre for another pleasant stay. Kind regards, Pierre, Premier de Réception

Sehr geehrter Sehr geehrte Frau H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Le Havre Centre Gare. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Pierre, Premier de Réception

Sehr geehrter Herr S., wir danken Ihnen sehr für Ihre Kommentare zu Ihrem Aufenthalt im Novotel Le Havre Centre Gare. Wir freuen uns sehr über Ihre lobenden Worte. Selbstverständlich werden wir Ihre positiven Rückmeldungen an die betreffenden Mitarbeiter weiterleiten, insbesondere an die Rezeption. Ihre Zufriedenheit ist die schönste Belohnung für unsere Kollegen, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten. Wir nehmen jedoch Ihren Kommentar bezüglich des 6. Stocks zur Kenntnis. Wir hoffen, Sie sehr bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had an enjoyable stay and appreciated the friendliness and professionalism of our team. Your kind comments will be shared with them with great pleasure. We are also pleased that the hotel’s location and the availability of parking contributed positively to your experience, as these are indeed highly valued by our guests. Your satisfaction regarding the welcome, cleanliness, Wi-Fi, and value for money is a great reward for our teams. We look forward to welcoming you again very soon. Kind regards, Gouzien Britany - Front Desk Manager

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Pierre, Premier de Réception

Dear Guest, Thank you very much for your kind feedback 😊 We are delighted to hear that you appreciated the friendliness and attentiveness of our staff, the calm atmosphere of our establishment, as well as our ideal location for exploring the surroundings. We also take good note of your comments regarding the television channels and the menu being in German. Your feedback is very valuable and helps us to continuously improve our guests’ experience. We look forward to welcoming you again soon! Gouzien Britany - Front desk manager

Sehr geehrter Herr M., Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Ihnen das Zimmer, das Frühstück sowie die Lage unseres Hotels gefallen haben. Ihre Zufriedenheit ist uns sehr wichtig. Mit freundlichen Grüßen, Gouzien Britany (Head of reception)