ノボテルバルセロナシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,909 件のレビュー

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 バルセロナ, スペイン

説明

ホテルのその他の情報

  • 素晴らしいパノラマビューを望むプールと屋上バー

  • ファミリールーム（お子様 2 名様までのご滞在は無料）

  • ホテルの専用駐車場

  • ペットフレンドリーな環境です。ぜひペットをご同伴ください

  • 地下鉄グロリアス駅まで徒歩5分

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ホテル所在地

ノボテルバルセロナシティ

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 バルセロナ
スペイン

GPS:41.404259, 2.191266

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANTE NOVOTEL

地元の食材を使用した市場の料理を作ることにこだわっています。新鮮な旬の食材を使用した本格的なお料理をお楽しみください。伝統と革新が融合した風味豊かなグルメをお届けします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,909 件のレビュー

トリップアドバイザーの評価  4.1/5  5,037 件のレビュー

お客さまの声 4.0/5

Ayumi T. ファミリー - 確認済みレビュー すべて

洗面台のデザインが特殊すぎてお水がオーバーフローしたのが残念

Hotel saved my family's city break.

トリップアドバイザーの評価 5.0/5

LeszekITSLEL トリップアドバイザー認証口コミ

We came here early Saturday morning due to rapid hotel change for city break in Barcelona. We almost did not sleep the previous night. At the arrival we were taken good care of, the stuff member explained what to do to be able to check in early. Overall reception did everything and above to help us. Hotel is super clean, rooms are completely sound proof with great view (We stayed at 14th floor). Bathroom could be renovated, I would prefer to have regular shower rather than "bathtub - shower". Breakfast offered is great. The location is good, walking distance to a lot of stuff and easy access to metro + plenty to do around with kids. There is a restaurant at top flow with swimming pool and great views. Its well priced so we recommend to pay a visit. The cons: Access cards happen to decode and you need to ask reception to change them, coffee at breakfast could be improved. A bottle of water a day to the room would be good - instead you just get one and it is not refilled later on. Overall the hotel saved my weekend trip so I highly recommend it. If we go to Barcelona again, we will book again at this hotel for sure.

お客さまの声 5.0/5

Chiyo I. ファミリー - 確認済みレビュー すべて

サクラダファミリアも平坦な道を歩いて25分程度。地下鉄、トラムの駅が近い。West Field というモールも近いので、ショッピングも食事も楽しめた。

Good central hotel

トリップアドバイザーの評価 5.0/5

Tom P トリップアドバイザー認証口コミ

Excellent service in this hotel and they were pleased to locate our two rooms together when asked. Friendly service, particularly Cecilia!

Average hotel with poor staff in reception and bad attitudes

トリップアドバイザーの評価 1.0/5

VarditsTravels トリップアドバイザー認証口コミ

Stayed somewhere with more professionalism! We stayed at last few days at the hotel: Certain thing need immediate improvement The members app- rates are advertised which cannot be booked- and one needs to check how much they are paying on check in as it did not match the booking, paid for breakfast which staff ignored and only agreed on once I showed the booking. The members app are requested to provide a list of “choices” prior to arrival Food choices Room choices Etc before arriving at the hotel- NOT 1 was even reviewed- waste of time- the staff at the hotel don’t receive or review this. The don’t care much about anything actually- they are not interested in the public at all. check in reception staff- checked us in nicely! Got our room right by the lift- which we requested otherwise- although we asked for otherwise- we left it. We got no info of breakfast times, bar hours, restaurant hour, gym location, pool details- even the room key was given to us in a standard envelope as they had no card holder- still didn’t complain. This is very unprofessional. We’re told by staff if we need anything to dial 9- as it also stated in the room on numerous mirrors- by just a word of warning don’t ask them anything they will attack- humiliate and verbally abuse you. room amenities are 100 lacking- the shower broke, the blind skirting fell, the shower roof has blue water stain marks all over, room lacks everything besides soap handwash and shampoo- everything else you need call 9! Basic amenities such as hand cream take 3 attempts to explain. Tissues are not provided. Shower caps need to be explained in code- we got given a bath plug instead. And here is the kicker- Coffee and tea are “provide” but maybe in our room they lacked to add it- including the blonde hair in the pillow which I ignored!, but milk is not provided. Phoning 9 gets you screamt at, by Cristian- why are you calling 9-it is reception? Um maybe cos it says so on your mirrors? Or your reception staff- or maybe as you don’t have a housekeeping button on your phone? Or maybe as you use a qr code to find out vital hit information. Didn’t your staff just ask for this a few minutes earlier to call 9 for anything? And your signs say the same! And then you are told to call housekeeping- but there is NO such button on the phone- and no card holder was provide with info- and the room info is as bland and ineffective! You are asked to pay 20 euros for milk by a”manager” named Cristian, who screams at clients, hurls abuse and threatens his staff, his manager of the hotel is still contacting us. He is in fact just a team leader whose supervisor arrived and continued the same reciprocal action. Still the same staff, and same manager- threaten there staff so they are not allowed to speak. Trying to call 9 4 times gets the phone slammed on you if you ask for anything as Cristian has a bad attitude- maybe he had a bad day. But starting a conversation with Why did you dial 9- call housekeeping is definitely not on. Upon going downstairs after being disconnected by the manager- Cristian, he screams that he will not help me- although I spoke to the lady who check us in calmly. If the reception staff talk they are screamt at and threatened by Cristian- who lies ! And then he threatens calling police on guests for incompetence! And then blaming the language barrier- what a joke! Another Scare tactics- calling the bouncer named Omar? Neither the police arrived, nor Omar did anything, which had they arrived- I would have opened a case on him myself for his ambitious attempt to hurl abuse at guests. Non the less- his manger/ supervisors is yet to resolve the issue. Attempting to speak to manipulation motivated money grabbing staff is both offensive and dangerous for your business. This is not the 1st attempt to scam patrons for money- ie our reservation had breakfast- we were asked to pay extra! I showed this upfront. They will also do not provide the details of the manager- Sonia- it is a well guarded secret. spotty intermittent internet- not strong enough to work on- it disconnects constantly one toilet in the lobby- the men’s one is damaged and everyone uses the women’s toilet- it isn’t very clean or sterile. Also people who ask if there is a place to change after checking out- are told to use this same toilet- leaving breakfast patrons sitting for a good 10 minutes waiting for a toilet. Surely a 4 star hotel can assist their patrons to allow them to use another toilet. no opening hours provided for the lounge in the reception-attempting to find out was not an option- the lady doesn’t speak English at all breakfast is the same foods daily- but was good and clean- sometimes lacked quantity on fuller occupancy days. Breakfast also make made to order eggs which is NOT advertised only the flight crew know this bar upstairs opening- closing no times provided bed was clean and comfortable- besides to blonde hair- towels were fresh and soaps provided were good quality. No extra blankets in the room. the hotel in contracted to numerous flight crews- and thus they don’t pay attention to individual patrons- they are very busy organising the crews and their needs and ignore and don’t care about others. It’s a pity as the hotel is in a good location and had the calibre to be better if the staff would have manners.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,697 件のレビュー 9.5/10 ロケーション
  • 2,083 件のレビュー 6.8/10 客室
  • 2,526 件のレビュー 8.5/10 サービス
  • 51 件のレビュー 4.9/10 インターネット
  • 1,121 件のレビュー 9.1/10 朝食
  • 717 件のレビュー 7.4/10 清潔さ
  • 703 件のレビュー 8.7/10 料理
  • 209 件のレビュー 8.6/10 バー＆飲料

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内部体制の規制

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。