ノボテルバルセロナシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,841 件のレビュー

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 バルセロナ, スペイン

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ホテルのその他の情報

  • バルセロナの素晴らしい景色を一望できるプールと「19 ルーフトップ バー」

  • ファミリールーム（お子様 2 名様までのご滞在は無料）

  • ホテルの専用駐車場

  • ペットフレンドリーな環境です。ぜひペットをご同伴ください

  • 地下鉄グロリアス駅まで徒歩5分

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ホテル所在地

ノボテルバルセロナシティ

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 バルセロナ
スペイン

GPS:41.404259, 2.191266

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT COCINA DE MERCADO

地元の食材を使用した市場の料理を作ることにこだわっています。新鮮な旬の食材を使用した本格的なお料理をお楽しみください。伝統と革新が融合した風味豊かなグルメをお届けします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,841 件のレビュー

トリップアドバイザーの評価  4.1/5  5,010 件のレビュー

Avoid if you can £200 per night definitely no value

トリップアドバイザーの評価 2.0/5

Harvey B トリップアドバイザー認証口コミ

Positives 1. Reception staff very nice and welcoming Special call out to Margaux 2. Rooftop area and pool amazing Negatives 1. Awful rooms Bad layout and old looking 2. Bathroom a joke Dangerous bath and shower to climb out Careful not to smack head on towel rail Stand near edge of bath to get shower water Basic basic soap and shampoo 3. Door creaks in bathroom so wakes up anyone in bed ( seen other reviews on this) 4. Plug on bath broken Dirty water no draining so sewage smell Maintenance called but said couldn’t help 5. Tiling and grouting coming away 6. TV channels a joke 7. Reception staff very nice but not well informed about local travel and info etc 8. Static shock touching metal on 19th floor 9. Except for a small mall no nice cafes and restaurants nearby

A Disappointing Service Experience That Overshadowed a Pleasant Stay

トリップアドバイザーの評価 3.0/5

Roam21957288972 トリップアドバイザー認証口コミ

We recently stayed at this Novotel Brcelona City and, while the facilities themselves were comfortable (clean room, a nice view, good location etc.), several service issues significantly detracted from our overall experience. The first problem was the repeated malfunction of our keycard, which affected both our room and elevator access. We had to return to the front desk several times throughout our stay to have the key reactivated, which was disruptive and frustrating. We were also unable to use the sauna, despite following the instructions to call one hour in advance. What was more frustrating than the sauna being unprepared was the front desk’s complete lack of communication. We waited in front of the desk with no explanation, no update, and no apology. After wasting precious time standing stupidly at the front desk area wondering around, I finally asked what was going on, the two staff members responded with cold, dismissive looks—as though our presence was an annoyance. The attitude left us feeling embarrassed and unwelcome, which was deeply disappointing in a hospitality setting. The most upsetting moment came at checkout. We requested two separate invoices for documentation purposes, as we had extended our stay. The front desk agent "M" responded with a deep sigh and visible irritation, without acknowledging our explanation. She then walked off without a word and left us waiting a few min, only to tell us the manager was “on break” and would handle it. While the manager was helpful, the lack of professionalism and courtesy from the staff member left us feeling dismissed and devalued. There was no effort to explain, no warmth, and no willingness to assist. We left that interaction feeling emotionally drained and even questioned whether we were being treated differently due to cultural or racial bias. This pattern of cold and indifferent treatment at the front desk, erased the positive aspects of our stay and left us with a lasting sense of discomfort. Hospitality is not just about clean rooms—it’s about how guests are treated. Sadly, we did not feel like welcome guests here. We sincerely hope management takes this feedback seriously and works on improving staff communication, empathy, and professionalism so that future guests receive the respectful treatment they deserve.

Good location, poor service

トリップアドバイザーの評価 3.0/5

Zoltán K トリップアドバイザー認証口コミ

The hotel's main advantage is undoubtedly its location. It is easily accessible by metro, and a shopping mall offering a wide variety of dining options is located nearby. However, the hotel entrance is not immediately visible, as it is discreetly situated on one side of the building. The check-in process was smooth and efficient. Unfortunately, the check-out experience was significantly less satisfactory. There was a misunderstanding regarding the payment, and instead of politely asking us to wait, the staff member raised her hand to signal silence while she was on a phone call. She then instructed me to read the email detailing the payment method myself, rather than offering assistance. Regarding the restaurant, we ordered king prawns on our second evening. The waiter served six whole, uncleaned, boiled king prawns. When we inquired about this, he explained that this is the traditional way they are served in Catalonia. We had to specifically request an extra plate to clean the prawns ourselves, as well as wet wipes to clean our hands afterwards. The room itself met the standard Novotel expectations — neither exceeding nor falling short of them.

Ruddest doorman

トリップアドバイザーの評価 1.0/5

bccorb Couples - トリップアドバイザー認証口コミ

I parked here looking for a hotel deciding between Hoxton poblenue and this place. Parked in hotel parking space and doorman came out threatening us asking which hotel Staying at. Told him going to check out Hoxton and told us to leave. Stated only be ten minutes and got very up close waving hands and increasing voice telling us to leave. Knew was in legal spot as sign stated hotel ten minutes without name of hotel. Since a female was going to be in car when checked on hotel availabilit left spot as feared doorman would get violent with her. Never checked on hotel as anyone who would hire such a person is not place want to spend my money.

Dreadful

トリップアドバイザーの評価 1.0/5

Cathy W トリップアドバイザー認証口コミ

I booked this hotel in August 2024. I booked a room which should be, according to the description, "Fully equipped, 258 sq. ft. rooms. Queen-size bed, sofa, WiFi, minibar, 55" smart TV, wood floor, free coffee and tea. The perfect choice for work or leisure. Maximum 2 guests." No sofa, very stark room, no decorations. Mini bar was empty. Some tea and coffee, no milk. No view, just the wall of another building. The bathroom was for disabled use, so rails on the toilet and a walk in shower. How anyone under 6 feet tall could reach the rather pathetic shower I don't know, so for disabled people that would prove very difficult. There was only one toilet roll, which had maybe half the number of sheets of a new roll. The pillows on the bed were old and folded over. When I complained, I was told that the hotel was fully booked and that nothing could be done unless I swapped with my sister who was also staying in this hotel. The breakfast area was understaffed and absolute chaos. I cleared and wiped our table as there was no one else to help. No milk for tea or cereal. Slow coffee machine which made for long queues and a toaster that provided nothing other than warm bread. This was my husbands 60th birthday, we had been on a cruise which finished in Barcelona and this stay took the shine of what was a lovely few days at sea. Ivan on reception was nice and did send a small cheesecake to our room as a birthday present. Unfortunately, this did not make up for or disappointment.

Dear Cathryn Willock, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during such a special occasion as your husband’s birthday. We apologize for the inconveniences you experienced with your room. While we have recently renewed the bedding across our rooms just two months ago, we fully understand that comfort is subjective and can vary from one guest to another. Regarding the minibar, we would like to clarify that in our standard rooms, a complimentary bottle of water is provided upon arrival. We are sorry that this was missing during your stay, and we will ensure our housekeeping team is more vigilant moving forward. We also regret that you were not informed in advance about the bathroom being an accessible (PMR) facility. We understand that this may not have been suitable for your needs, and we are reviewing our room assignment procedures to avoid similar situations in the future. As for breakfast, we are aware of the challenges during peak times and are already taking steps to reinforce our team and improve the performance of our coffee and toaster machines. We’re pleased to hear that Ivan at reception was able to offer a small gesture for your husband’s birthday. However, we understand that this was not enough to make up for the overall disappointment. We truly hope to have the opportunity to welcome you again under better circumstances. Please don’t hesitate to contact us directly should you choose to return to Barcelona we would be happy to ensure a more enjoyable experience. Novotel Barcelona City

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,755 件のレビュー 9.5/10 ロケーション
  • 2,142 件のレビュー 6.7/10 客室
  • 2,399 件のレビュー 8.4/10 サービス
  • 64 件のレビュー 4.6/10 インターネット
  • 1,226 件のレビュー 8.9/10 朝食
  • 734 件のレビュー 7.4/10 清潔さ
  • 676 件のレビュー 8.4/10 料理
  • 219 件のレビュー 8.6/10 バー＆飲料

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