Sofitel Люксембург Ле Гран Дукаль 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 206

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Sofitel Люксембург Ле Гран Дукаль - Image 1
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Sofitel Люксембург Ле Гран Дукаль - Image 3
Sofitel Люксембург Ле Гран Дукаль - Image 4
40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 ЛЮКСЕМБУРГ, Люксембург

Описание

Особенности отеля

  • Изумиимый вид на старый город Люксембурга

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • Крытая автостоянка

  • Indoor parking possibilities

  • Индивидуальное предложение по организации встреч и мероприятий

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Расположение отеля

Sofitel Люксембург Ле Гран Дукаль

40 boulevard d Avranches, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 ЛЮКСЕМБУРГ
Люксембург

GPS:49.606109, 6.137766

Телефон
Факс +352 26 48 02 23

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

MU LUXEMBOURG

Новый ресторан Mu Luxembourg расположен на последнем этаже отеля Sofitel Люксембург Ле Гранд Дюкаль. Оцените панорамный вид на Люксембург и оригинальную концепцию с простыми акцентами: блюда на компанию, блюда из говядины и различные сорта шоколада.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 1 206

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 082

Сертификат качества 2024

Good base to explore Luxembourg

Примечание: Tripadvisor 4.0/5

EDxp Реальные отзывы TripAdvisor

We enjoyed our stay at the Sofitel in Luxembourg. Our room was very big and really well laid out with lots of counter space in the bathroom and a huge comfy bed. The reception area looks slightly dated and we didn’t have chance to try any of the bars or restaurants. The paid parking underneath the hotel worked well and the location worked brilliantly for us. A short walk into the centre of the city but also as the hotel is slightly outside of the main city area, it was very easy for us to leave in the car to explore other parts of Luxembourg.

Dear EDxp, We greatly appreciate you taking the time to share your experience at Sofitel Luxembourg with us. Your feedback is instrumental in helping us improve and providing the best possible service to our valued guests. It warms our hearts to read that you found your room spacious and well-designed, offering a comfortable retreat during your stay. We endeavor to create an environment where our guests can relax and unwind, and we are delighted that we succeeded in this aspect. Your mention of the reception area being slightly dated has been duly noted, as we continuously strive to enhance every aspect of our hotel to ensure a memorable experience for all our guests. We regret that you did not have the opportunity to experience our bars and restaurants; we hope to welcome you back so you can indulge in our culinary offerings. We are pleased to hear that the paid parking facilities were convenient for you and that the hotel's location served as an excellent starting point for your explorations of Luxembourg. Being situated just a short walk from the city center while also providing easy access to other parts of the country is one of the features we take pride in. Thank you once again for sharing your thoughts with us. We sincerely hope to have the pleasure of welcoming you back to Sofitel Luxembourg and providing you with another memorable stay that exceeds your expectations. Warm regards, Fernando López Lens General Manager

Super Stay

Примечание: Tripadvisor 5.0/5

Nomad320591 Couples - Реальные отзывы TripAdvisor

The morning views into the valley with the old town and all the hillsides was a great start to the day!

Dear Nomad320591, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comment. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal, and we hope that we will do so once again very soon. Sincerely, Fernando López Lens General Manager

Disappointing Stay

Примечание: Tripadvisor 3.0/5

Climber552549 Couples - Реальные отзывы TripAdvisor

We travel frequently and often stay at Sofitel hotels which we normally adore. However, this stay was disappointing, and we won’t return. To start with the positives, the breakfast area is lovely and the buffet is very nice, the shower pressure is great, and the bed was super comfortable. Here are the challenges we faced: The room we booked was not what we received. We booked a room with exceptional views, and we received a room with a view of parked cars, a road, and trees. Please see the attached pictures of what we booked and what we got. The toilet in our room leaked the entire time we were there meaning the floor was wet for our entire stay. Overall the service wasn’t what one expects at a hotel of this caliber: We waited 10 minutes to check in even though a woman was free at the preferred status desk. She refused to help us although we do have status. The service in the bar was so bad we had to repeatedly stand and wave to get any service. We were served stale pretzels too. At check out, we were promised a follow-up as the representative there didn’t have the authority to resolve any challenges. We haven’t received any follow-up from the hotel unfortunately. And this is a minor point but goes along with the overall stay. Because of our status we often receive welcome gifts so we have experience with what is normally provided. The awkward looking, messy plate of stuff we received was so not something that would make one feel welcomed to a hotel. I would’ve preferred nothing honestly.

Dear Climber552549, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Great hotel and service

Примечание: Tripadvisor 5.0/5

keentravellert Реальные отзывы TripAdvisor

We were welcomed with a smile as well as an upgrade. Lovely hotel room and the dogs loved it too. Stayed in a Classic King Room with a view of the old town. Room was spacious with a big tv, shower cubicle (next to the bed area so no privacy) and some free drinks from the fridge. The bedding didn't look well made up as it was bunched up in the middle. Turns out that there was an outward slant of the bed. The concierge was very helpful in getting us a last minute dinner booking and his recommendation was very good. Breakfast was good (choice at breakfast of waffles, toast and egg made to order). Our only issue was that it wasn't easy to get someone to take our coffee order, when certain food ran out it took a while to replace it and it wasn't clear whether we could book food from the menu as part of our inclusive breakfast. 5 minutes walk to the old town and near the train station as well. Overall, service at the hotel was amazing.

Dear Keentravellert, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We are pleased to know that the location, the bar and our staff have met your expectations. However, we are truly sorry to hear about the coffee missunderstanding. Rest assured that this will be addressed internally. It was an absolute pleasure welcoming you in our hotel and we are looking forward to see you again in the near future. Sincerely, Fernando López Lens General Manager

Fantastic Hotel

Примечание: Tripadvisor 5.0/5

stuartpm346 Реальные отзывы TripAdvisor

I recently stayed at this hotel for a short weekend break. I have to say that from the minute I entered the hotel, the staff went out of their way to make me feel welcome. This carried on through the duration of the stay. The staff (everyone I encountered) are just fantastic and always willing to help. The room itself was really clean with a very comfy bed (with a fantastic view of the Petrusse Valley) The hotel is ideally located (again) with great views of the valley from the bar/restaurant (very nice to look over at the end of the day as the sun is setting) but also very close to the train station, bus stops, and the city itself. I would have no issue staying here again. I had a great weekend break to Luxembourg, and the stay at this hotel with its amazing staff really helped to make it special.

Dear Stuart, It is a real pleasure for us to receive such a positive review, to learn that your stay with us was enjoyable, that you appreciate our good location and enjoyed our food. Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you have acknowledged their efforts. We hope to have the pleasure of seeing you again in the near future. Sincerely, Fernando López Lens General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 343 Отзывов 9.3/10 Расположение
  • 646 Отзывов 9/10 Номер
  • 648 Отзывов 9.6/10 Сервис
  • 32 Отзывов 3.3/10 Интернет
  • 246 Отзывов 8/10 Комфорт
  • 240 Отзывов 8.8/10 Завтрак
  • 229 Отзывов 8.3/10 Еда
  • 126 Отзывов 9.5/10 Напитки

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