杭州索菲特西湖大酒店 5 星

前台服务态度不好，房间老旧小

去杭州必选酒店

Very nice hotel with friendly staff! Me and my daughter stayed for more than a fortnight and the staff learned to recognise us very quickly. They were always very forthcoming at the breakfast buffet, bringing us tea and trying to satisfy my craving for salted duck eggs, century eggs, peanuts and what not. But the best was the cleaning lady Sun Jing 孙静, so nice, open, friendly and helpful! I hope she will still be there when I stay the next time! I definitely would stay at Sofitel Westlake again, it is in the center of Hangzhou Westlake area. So the Rotary meeting I wanted to attend was right there! And the Liangzhu project with a lot of artists from all over the world which my friend attended also had their Hangzhou lunch at the hotel’s lunch buffet. I heard their dinner buffet is good as well. My friends who live close by often go there to eat. We also had à la carte dinner in a chambre separèe which presented exquisite food. The only negative thing is that they don’t seem to have a lot of environmental awareness yet, so I think they might have changed our towels every day, despite our not letting them be on the floor. Also the central heating was a bit too high, and very loud, until I figured out that it could be turned off … My warmest recommendations for Sofitel Westlake. You can’t find a better location in Hangzhou!

Hotel a bit dated, but impeccable service! 1. Room spacious n comfortable, although cannot control room temp (winter mode?) Felt too hot at times. 2. Excellent location by the West Lake 3. Very nice, efficient and attentive staff in every function - Front desk - Tina who checked us in was super efficient, courteous and organised Concierge - Anthony and team always helpful, and attentive Lounge bar, and room service- very nice and prompt service too. He remembered our previous night's drinks! Breakfast - great and very wide choices of tasty Western n Chinese food, staff were all good and attentive, including the trainees. The staff just made us feel at home!

窗户离居民楼太近