Mercure Resort Sanur 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 530

Гарантия
лучшей цены
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 САНУР, Индонезия

Описание

Особенности отеля

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

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Расположение отеля

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 САНУР
Индонезия

GPS:-8.710925, 115.25405

Телефон
Факс +62 361 287303

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 530

Рейтинг TripAdvisor  3.9/5  Отзывов: 3 213

Сертификат качества 2024

Bali trip March 2025

Примечание: Tripadvisor 3.0/5

Ethan F Реальные отзывы TripAdvisor

The room and bedding is very good, a little dated but very clean and the location and setting of the hotel and resort makes up for it. The WiFi and TV are temperamental at best so an eSIM is a must if you are visiting this hotel. In addition, the staff did not seem to understand that the internet was not working and also moved a bed into the room opposite us at 0300 causing us to be woken up. We were not compensated for this. The room service is very good, however the food in the restaurant is significantly lacking, with wild birds and lots of flys able to access the buffet style food. Overall, good value for money but we would not pay for a room with food if visiting again.

Dear L6446WFethanf, Thank you for taking the time to share your feedback. We're glad to hear that you found your room and bedding comfortable, and we’re happy that the location and setting of the hotel contributed positively to your stay. We also appreciate you bringing the issues with the WiFi, TV, and staff’s understanding of the situation to our attention. We sincerely apologize for the inconvenience you experienced, particularly with the disturbance in the early hours. This is certainly not the level of service we aim to provide, and we will review our processes to prevent similar situations in the future. We regret that your dining experience did not meet expectations. Your comments about the restaurant and the buffet are valuable, and we’ll work with our team to ensure that the quality and hygiene are improved going forward. While we are pleased to hear that you felt the overall value for money was good, we appreciate your suggestions and will continue to strive to offer a more enjoyable experience for all our guests. We hope to welcome you back in the future and provide you with a more seamless experience. Warm regards, Samuel Theodorus Guest Experience Manager

amazing stay

Примечание: Tripadvisor 5.0/5

606intanc Реальные отзывы TripAdvisor

Good service, staff very friendly and amazing view. Definitely will go back here. I love the atmosphere here, and Yasa the waiter is the good waiter, he helps me a lot during my stay. He recommend a lot of activities around the hotel. ❤️❤️❤️❤️❤️❤️

Dear 606intanc, Thank you so much for your kind words! We are thrilled to hear that you had an amazing stay and enjoyed the service, friendly staff, and beautiful views. We're especially happy that Yasa made such a positive impact on your experience—he will be delighted to hear your praise! It's wonderful to know that you appreciated the atmosphere, and we can't wait to welcome you back for another memorable visit. Thank you again for sharing your experience, and we look forward to hosting you in the future! Warm regards, Samuel Theodorus Guest Experience Manager

An excellent stay thanks to great staff

Примечание: Tripadvisor 5.0/5

Margaret W Реальные отзывы TripAdvisor

Had an excellent stay at the Mercure Resort Sanur in early February. The location of the resort in a quiet area of Sanur beach is perfect. The resort gardens are beautiful. The room, although not new, was very clean and the amenities were good. The best thing about the resort is the staff who are wonderful. My thanks to Ms Rina for being super helpful and for making the check-in and check-out processes so smooth. Thanks also to Mr Komang Kori for going above and beyond to help with issues. Ms Ranum at the spa is excellent. Mr Tri and Ms Sri at the restaurant work hard to manage the high standard of service at the restaurant. And Mr Renan at the bar simply sparkles with his energy and positivity. Thoroughly recommend this resort.

Dear MargaretW239, Thank you so much for your kind and amazing review! We are so happy to hear that you had an excellent stay at our hotel in Mercure Sanur Resort. It’s great to know that you enjoyed our peaceful location, beautiful gardens, and well-maintained rooms. We truly appreciate your recognition of our wonderful team, and we’ll be sure to pass along your thanks to Ms. Rina, Mr. Komang Kori, Ms. Ranum, Mr. Tri, Ms. Sri, and Mr. Renan. They will be thrilled to hear that their efforts made a difference to your experience. We’re grateful for your recommendation, and we look forward to welcoming you back for another memorable stay in the future! Warm regards, Anna Guest Experience

Quiet peaceful resort

Примечание: Tripadvisor 5.0/5

Lee F Реальные отзывы TripAdvisor

We found the resort lovely. Clean, quiet. Air con & bed very comfortable. Internet access is good. They even have Netflix. Brian & Anna were excellent. They need a raise! Sitting on the beach with service is worth while. Cafe and drinks very tasty!

Dear 856leef, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort. It’s great to know that the comfort of the bed, air conditioning, and internet access met your expectations. We’ll definitely pass along your compliment to Brian and Anna – they’ll be so happy to hear you appreciated their service! We're glad you had the chance to relax on the beach and enjoy the cafe and drinks. We hope to welcome you back for another peaceful getaway soon! Warm Regards, Mercure Resort Sanur

Underwhelmed by the whole experience

Примечание: Tripadvisor 1.0/5

Sussanne P Реальные отзывы TripAdvisor

Unfortunately this hotel and management has gone downhill immensely since my last stay 5 years ago . Staff are not interested in helping & seem quite sad or angry and lacking enthusiasm . Booked in for a massage , waited 20 minutes and no one was there so I left, No apology provided. Requested twin beds Got a King ( was adequate yet not what I asked For ) Requested a room close to the restaurant and pool as I have mobility issues. Our room was the furthest from the restaurant & pool you could get ( room 107 ) The noise from the people walking or thudding above us was loud , impacting our sleep , so we used ear plugs . I am an Accor member and the hotel would not accept my debit card as deposit , so each time we ordered from the pool bar or restaurant I needed to pay . This was annoying as if my daughter walked away staff would run after her thinking we weren't going to pay, even though I was still sitting at the pool or restaurant ; Gluten free options are non existent. The GF Bread was rock hard. Our room felt like a prison , with no view, and was very very tired . Other guests stated the same and also were complaining about the staff and lack of service. Only 1 good experience was our lovely man who cleaned our room daily exceptionally well & 2 nights entertainment was enjoyable . The little cafe next to the Mercure was amazing "Genius cafe" served great GF and DF food and drinks at a reasonable price . Fisherman's Club at the Andaz resort was also amazing . The Management at the Mercure Sanur needs to improve everything . I wont be back unfortunately !

Dear Dream688613, Thank you for taking the time to share your feedback. I truly apologize for the experience you had during your stay with us. It’s disheartening to hear that we did not meet your expectations, especially considering your positive experience with us five years ago. I sincerely regret that our team’s service did not meet the standard you deserve. Please be assured that I will address your comments about the staff’s attitude, as we strive to provide a welcoming and attentive environment for all our guests. I also apologize for the inconvenience you faced with your room placement, the missed massage appointment, and the issues with your booking requests. This is not the experience we aim to provide, and I will be reviewing the way we handle special requests and communication to ensure we are more attentive in the future. Regarding the gluten-free options and your room quality, I understand how frustrating that must have been for you. I’ll make sure to speak with our team about offering better gluten-free choices and addressing the condition of the rooms. I appreciate your kind mention of the room cleaning and the entertainment, and I’m glad to hear you enjoyed your time at the nearby cafes and resorts. Again, I apologize for the numerous inconveniences during your stay. We truly value all feedback as it helps us improve, and we hope you might consider giving us another chance in the future. Sincerely, Samuel Theodorus Guest Experience Manager

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Другие интернет-пользователи оценили наш отель

  • 785 Отзывов 9.5/10 Расположение
  • 1 324 Отзывов 7.1/10 Номер
  • 1 513 Отзывов 9.2/10 Сервис
  • 16 Отзывов 8.2/10 Интернет
  • 714 Отзывов 7.6/10 Чистота
  • 621 Отзывов 9.2/10 Пляж
  • 518 Отзывов 7.8/10 Завтрак
  • 11 Отзывов 4.7/10 Устойчивое развитие

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