Mercure Resort Sanur 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 526

Гарантия
лучшей цены
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 САНУР, Индонезия

Описание

Особенности отеля

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

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Расположение отеля

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 САНУР
Индонезия

GPS:-8.710925, 115.25405

Телефон
Факс +62 361 287303

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 526

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 210

Сертификат качества 2024

An excellent stay thanks to great staff

Примечание: Tripadvisor 5.0/5

Margaret W Реальные отзывы TripAdvisor

Dear MargaretW239, Thank you so much for your kind and amazing review! We are so happy to hear that you had an excellent stay at our hotel in Mercure Sanur Resort. It’s great to know that you enjoyed our peaceful location, beautiful gardens, and well-maintained rooms. We truly appreciate your recognition of our wonderful team, and we’ll be sure to pass along your thanks to Ms. Rina, Mr. Komang Kori, Ms. Ranum, Mr. Tri, Ms. Sri, and Mr. Renan. They will be thrilled to hear that their efforts made a difference to your experience. We’re grateful for your recommendation, and we look forward to welcoming you back for another memorable stay in the future! Warm regards, Anna Guest Experience

Quiet peaceful resort

Примечание: Tripadvisor 5.0/5

Lee F Реальные отзывы TripAdvisor

Dear 856leef, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort. It’s great to know that the comfort of the bed, air conditioning, and internet access met your expectations. We’ll definitely pass along your compliment to Brian and Anna – they’ll be so happy to hear you appreciated their service! We're glad you had the chance to relax on the beach and enjoy the cafe and drinks. We hope to welcome you back for another peaceful getaway soon! Warm Regards, Mercure Resort Sanur

Underwhelmed by the whole experience

Примечание: Tripadvisor 1.0/5

Sussanne P Реальные отзывы TripAdvisor

Dear Dream688613, Thank you for taking the time to share your feedback. I truly apologize for the experience you had during your stay with us. It’s disheartening to hear that we did not meet your expectations, especially considering your positive experience with us five years ago. I sincerely regret that our team’s service did not meet the standard you deserve. Please be assured that I will address your comments about the staff’s attitude, as we strive to provide a welcoming and attentive environment for all our guests. I also apologize for the inconvenience you faced with your room placement, the missed massage appointment, and the issues with your booking requests. This is not the experience we aim to provide, and I will be reviewing the way we handle special requests and communication to ensure we are more attentive in the future. Regarding the gluten-free options and your room quality, I understand how frustrating that must have been for you. I’ll make sure to speak with our team about offering better gluten-free choices and addressing the condition of the rooms. I appreciate your kind mention of the room cleaning and the entertainment, and I’m glad to hear you enjoyed your time at the nearby cafes and resorts. Again, I apologize for the numerous inconveniences during your stay. We truly value all feedback as it helps us improve, and we hope you might consider giving us another chance in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Relaxing break

Примечание: Tripadvisor 5.0/5

Pioneer65988761508 Couples - Реальные отзывы TripAdvisor

Dear Pioneer65988761508, Thank you for taking the time to share your experience. We’re so pleased to hear that you had a relaxing break and enjoyed our breakfast, comfortable rooms, and excellent housekeeping service. We truly appreciate your kind words about our team. We also appreciate your suggestions regarding hand towels, facecloths, and refilling empty plates at the restaurant. These are valuable points, and we’ll certainly review them to enhance the overall guest experience. We hope to welcome you back soon for another enjoyable stay! Warm Regards, Samuel Theodorus Guest Experience Manager

Checkin experience

Примечание: Tripadvisor 5.0/5

760denisep Friends getaway - Реальные отзывы TripAdvisor

Dear 760denisep, We are so happy to hear that your check-in experience with Brian was a highlight of your stay! We would be so grateful if you could take a moment to share your experience in a review. Your feedback not only means a lot to us but also helps others looking to enjoy a seamless and welcoming experience like yours. Thank you again for choosing to stay with us, and we hope the rest of your holiday continues to be just as amazing! Warm regards, Anna Guest Experience

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Другие интернет-пользователи оценили наш отель

  • 780 Отзывов 9.5/10 Расположение
  • 1 321 Отзывов 7.1/10 Номер
  • 1 513 Отзывов 9.2/10 Сервис
  • 16 Отзывов 8.2/10 Интернет
  • 709 Отзывов 7.6/10 Чистота
  • 622 Отзывов 9.3/10 Пляж
  • 519 Отзывов 7.9/10 Завтрак
  • 11 Отзывов 4.7/10 Устойчивое развитие

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