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お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 459 件のレビュー

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Jalan Mertasari, バリ, インドネシア, 80228 SANUR, インドネシア

説明

ホテルのその他の情報

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

当ホテルの客室

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ホテル所在地

メルキュールリゾートサヌール

Jalan Mertasari, バリ, インドネシア
80228 SANUR
インドネシア

GPS:-8.710925, 115.25405

電話番号
ファックス +62 361 287303

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  459 件のレビュー

トリップアドバイザーの評価  3.9/5  3,403 件のレビュー

Nice Resort

トリップアドバイザーの評価 5.0/5

frank s トリップアドバイザー認証口コミ

Very friendly and helpful staff especially Brian, own Beach, directly in Front of the Pool, Food excellent, Location was nice

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at Mercure Bali Sanur Resort. It is wonderful to know that our team made a positive impression, and we truly appreciate your special mention of Brian for his friendly and helpful service. We are also pleased that you enjoyed our beachfront setting, the convenience of the pool area, as well as the excellent food and overall location. We look forward to welcoming you back again soon for another relaxing stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

We always stay here it is like a second home

トリップアドバイザーの評価 5.0/5

Phil R トリップアドバイザー認証口コミ

Very good service from Andre our cleaner for our room.. very focused, kind and always smiling. He was very helpful giving me a soft pillow

Dear Ps. Philip, Thank you very much for your kind review and for continuing to choose Mercure Bali Sanur Resort as your “second home.” It is always a pleasure to welcome you back, and we truly value your loyalty. We are delighted to hear that Andre provided such excellent service during your stay. Your recognition of his attentiveness, positive attitude, and thoughtful assistance—especially in arranging a softer pillow for your comfort—will be proudly shared with him and our housekeeping team. We look forward to welcoming you back again very soon for another relaxing stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

The Best Resort in Bali

トリップアドバイザーの評価 5.0/5

Heini R L トリップアドバイザー認証口コミ

Upon arrival we were greeted with such warmth and consideration. When we weren't happy with our room location, we were respected and relocated immediately to the perfect room for our needs. Our trip became eventful due to a sudden illness causing us to miss our flights back home. The disruption to our travel plans became very stressful as our travel agent abandoned us leaving us stranded and unable to communicate via phone making it virtually impossible to resolve the situation via the agents preferred method. During this time, the staff at the resort were so very helpful, offering support every step of the way. We are very grateful indeed to have been staying at Mercure Resort as I am not so sure the same level of service would have been offered elsewhere. We utilised the laundry service which was very efficient with everything returned being well laundered and smelling fresh. The atmosphere throughout the resort was alive, vibrant, friendly and most accommodating. Moreno, the restaurant manager was most hospitable and virtually nothing was too much trouble. All food and beverage was spot on, with much variety accommodating for all dietary needs. The facilities were very clean, well maintained and nurtured and everyone seemed genuinely happy. Additionally, we were offered a late check out at no extra charge as the staff were genuinely concerned about our health and welfare during our stay and ensured our comfort until our departure. I highly recommend a stay at this resort and I would revisit Mercure Resort Sanur again in a heartbeat. I really couldn't pick a fault and I am so grateful to have had the pleasure of staying there.

Dear Valued Guest, Thank you sincerely for sharing such an outstanding 5-star review and for describing your stay as the best resort experience in Bali. It is truly rewarding to know that from the moment you arrived, you felt welcomed with genuine warmth and care. We are especially pleased that our team was able to promptly assist with relocating you to a room that better suited your needs. Ensuring comfort and respecting guest preferences is always a priority, and I’m glad this made a positive difference to your experience. At the same time, I am sorry to hear your trip became challenging due to sudden illness and unexpected travel disruptions. Your wellbeing is extremely important to us, and it means a great deal to know that our team was able to support you during such a stressful time. Offering assistance, reassurance, and practical help is exactly the kind of heartfelt hospitality we strive to deliver. Thank you also for highlighting the efficiency of our laundry service, the lively and welcoming atmosphere, and the cleanliness and upkeep of our resort facilities. Your recognition of Moreno is greatly appreciated—he takes great pride in ensuring every guest feels cared for, and your comments regarding the quality and variety of food and beverage will certainly make his day. We are also glad we could extend a late check-out for your comfort and peace of mind before departure. Your recommendation means a lot to all of us, and we would be absolutely delighted to welcome you back to Mercure Bali Sanur Resort whenever you return to Bali. Warm regards, Samuel Theodorus Guest Experience Manager

A great place to stay especially if you are en route to the airport..

トリップアドバイザーの評価 5.0/5

traceyrussell2 トリップアドバイザー認証口コミ

This my last night before returning back to the UK. The hotel is only about 25 mins from the airport as long as the traffic is ok so it was a perfect last evening, I wished I had a bit more time here to be honest. The hotel is on the beachfront with a great bar on the beach too.. with plenty of sunbeds it was so nice to watch that sun disappear here.. the staff were lovely, a special mention to Hendra who showed me around the grounds on the way to my room, thankyou Hendra, most helpful. I ate dinner here which was so good then breakfast had so much choice! The sunset is beautiful here, worth getting up early for!! The room was a really good size and yes it is a little dated but more than comfortable with hairdryer, tea coffee, kettle and milk on request ! Thankyou

Dear Tracey, Thank you very much for your wonderful 5-star review and for choosing Mercure Bali Sanur Resort for your final night before returning to the UK. We are delighted to know our beachfront location and convenient distance to the airport made your last evening in Bali both easy and enjoyable. It is great to hear you had time to relax by the beach, enjoy the sunset atmosphere, and make the most of our beach bar and sunbeds. Your kind comments about our team are truly appreciated, and I will be sure to share your special mention with Hendra—he will be very pleased to know his assistance and warm welcome made a positive impression. We are also happy that you enjoyed both dinner and the variety offered at breakfast. Your note regarding the room condition is well received, and we truly value your feedback as we continue improving our facilities to enhance guest comfort. We hope your journey back home was smooth, and we would love to welcome you again—hopefully for a longer stay next time. Warm regards, Samuel Theodorus Guest Experience Manager

Paradise on Bali!

トリップアドバイザーの評価 5.0/5

Curiosity67526941090 トリップアドバイザー認証口コミ

Very nice family room. Charming and efficient service. Excellent food and special dinner buffets. Very good and professional staff working in the Spa.

Dear Guest, Thank you for your wonderful review and for describing your stay as “Paradise on Bali.” We are delighted to know you enjoyed your time with us at Mercure Bali Sanur Resort. It is great to hear that your family room suited your needs well, and that you appreciated the warm yet efficient service delivered by our team. We are also pleased that our food offerings, including the special dinner buffets, made a positive impression during your stay. Your kind recognition of our Spa team is truly appreciated. I will be happy to share your comments with them, as they take great pride in providing professional and relaxing treatments for our guests. We look forward to welcoming you and your family back again for another memorable stay in Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

との提携 TripAdvisor

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