メルキュールリゾートサヌール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 453 件のレビュー

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Jalan Mertasari, バリ, インドネシア, 80228 SANUR, インドネシア

説明

ホテルのその他の情報

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

当ホテルの客室

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ホテル所在地

メルキュールリゾートサヌール

Jalan Mertasari, バリ, インドネシア
80228 SANUR
インドネシア

GPS:-8.710925, 115.25405

電話番号
ファックス +62 361 287303

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  453 件のレビュー

トリップアドバイザーの評価  3.9/5  3,387 件のレビュー

Beautiful resort

トリップアドバイザーの評価 5.0/5

Piotr K トリップアドバイザー認証口コミ

Perfect stay, perfect service, very good food, location and Brian is perfect

Dear Valued Guest, Thank you so much for your wonderful review. We are absolutely thrilled to hear that you had a "perfect stay" and that our service, food, and location met your highest expectations. Providing a personal and warm experience is at the heart of everything we do. I will be sure to share your kind words with Brian; he will be delighted to know he helped make your visit so special. It is always our goal to ensure our guests feel inspired and well-cared for during their time with us. Thank you again for choosing Mercure Bali Sanur Resort. We would welcome the opportunity to provide you with another exceptional experience the next time you visit the lively shores of Sanur. Best regards, Samuel Theodorus Guest Experience Manager

Classy beach hotel

トリップアドバイザーの評価 5.0/5

Harald S トリップアドバイザー認証口コミ

Perfect location, quiet at night, everything is easily accessible during the day. The pool is the perfect size. The staff is helpful and kind.

Dear Valued Guest, Thank you for choosing to stay with us and for sharing your kind words about your experience. We are thrilled to hear that you found our resort to be the perfect location for a peaceful and accessible getaway. It is wonderful to know that you enjoyed the spirit of our pool area and that our team’s warmth and helpfulness made a positive impression on you. Providing a personal and kind service is at the heart of everything we do, and your feedback is a fantastic reward for our staff. Thank you again for your review; we are delighted that we could provide the classy beach experience you were looking for. We look forward to welcoming you back to our lively shores very soon! Best regards, Samuel Theodorus Guest Experience Manager

Good Stay, with a few initiative issues at Breakfast

トリップアドバイザーの評価 4.0/5

thainovice トリップアドバイザー認証口コミ

The jewel in this resort’s crown is the lovely staff. Extremely attentive and friendly. Although our room was a little tired and was in definite need of renovation, it met our needs and we were glad it was ground floor. If I was to make one strong suggestion to elevate the breakfast experience, it would be for the staff to be more vigilant. I.e keep a constant eye on replenishment of items like milk at coffee machines and cereal area, cultelry like spoons at cereal (I watched every day on numerous occasions spoons run out and the waitress came back with ‘two’ spoons for the person asking for them , instead of using initiative and bringing back a whole heap, by the time she got back with the ‘two’ spoons there were other patrons waiting for spoons, necessitating her to return for more spoons - wasting valuable time for Mercure, wasting time for patron and not using initiative - not a good look for the Mercure brand. I witnessed other times when there was over-zealous in clearing plates whilst patrons were clearly still eating, yet very slow in replenishing etc. the other issue was all the coffee machines appeared to be calibrated differently resulting in differing levels of liquids in cups. One machine giving 3/4 cup latte, another 1/2 cup latte, very frustrating. A little more training in using initiative would have the breakfast area running a little better. One other issue was the yoghurt trays, the ladles need to be shorter handles, as they were hard to use and numerous people hit the shelves above, losing half the yoghurt on the floor, either that or invest in small portion reusable glass/plastic pots.Otherwise a great stay.

Dear Valued Guest, Thank you for taking the time to provide such detailed and constructive feedback. I am delighted to hear that you found the warmth and attentiveness of our team to be the jewel in our crown; it is always our goal to make every guest feel personally cared for. I sincerely regret that certain aspects of the breakfast service and your room condition did not fully elevate your stay. Please accept my gratitude for your specific observations regarding the replenishment of items and the calibration of our coffee machines. We aim for a fluid and seamless dining experience, and it is clear we missed the mark on initiative during your visit. I have shared your practical suggestions—especially regarding the yogurt station and cutlery management—with our Food & Beverage Manager to ensure these details are resolved through further training. Regarding the room, we are constantly looking for ways to inspire a more refreshed environment for our guests and appreciate your patience. We would value the opportunity to discuss your experience further and ensure your next visit is truly lively and seamless. Please feel free to reach out to me direct. Thank you again for helping us improve. We look forward to welcoming you back. Best regards, Samuel Theodorus Guest Experience Manager

What a fab place in Sanur

トリップアドバイザーの評価 5.0/5

E6373VMalisonb トリップアドバイザー認証口コミ

What a great place to stay in Sanur. Everyone is sooo lovely and friendly. The rooms are spacious and cleaned daily. We used all the facilities including Spa, restaurants, laundry and all were great services. Yudi was especially helpful with our late checkout. They even surprised my partner with a birthday cake waiting for him in our room. A great holiday made even more special by the staff at the Mecure.

Dear Valued Guest, Thank you for such a vibrant review of your recent holiday with us! It is wonderful to hear that your stay was so spirited and that our team succeeded in making your partner's birthday a luminous occasion. We are delighted that you had the chance to dive in to all our facilities, from the spa to our dining venues. Thank you for specifically mentioning Yudi; we take great pride in our staff's ability to provide direct and helpful service to elevate the guest experience. It is fantastic to know that our spacious rooms and the warmth of our hospitality provided the perfect springboard for your time in Sanur. We truly enjoyed having you as our guests and look forward to welcoming you back for more inspiring memories in the future. Best regards, Samuel Theodorus Guest Experience Manager

Mercure Sanur Beach Bali

トリップアドバイザーの評価 5.0/5

Jessica K トリップアドバイザー認証口コミ

Very nice hotel in a grown up garden whith 2 pools and location beach. Sunchairs included and towels. Very friendly staff, always helpful and give excellent sevice in bar, reception, restaurang and the staff that cleans the room. Very Good cleaning everyday, water included in room. Big breakfastbuffe for all tastes. We been here many times and alwayes happy to stay here.

Dear Jessica, Thank you for sharing such a glowing review of your recent stay with us. It is a true pleasure to welcome back a returning guest, and we are delighted to know that your many visits to our resort continue to be so enjoyable. We are thrilled that you appreciate the luminous atmosphere of our mature gardens and our beachfront location. Thank you for recognizing the warmth of our team; from the reception to our housekeeping and culinary staff, we strive to provide a personal service that makes every guest feel at the heart of the Mercure experience. It is wonderful to hear that our breakfast variety and daily comforts elevated your stay. Knowing that you find our resort a place where you can relax and dive into the best of Bali means a lot to us. We look forward to your next visit! Best regards, Samuel Theodorus Guest Experience Manager

との提携 TripAdvisor

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