メルキュールリゾートサヌール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 261 件のレビュー

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Jalan Mertasari, バリ, インドネシア, 80228 SANUR, インドネシア

説明

ホテルのその他の情報

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

当ホテルの客室

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ホテル所在地

メルキュールリゾートサヌール

Jalan Mertasari, バリ, インドネシア
80228 SANUR
インドネシア

GPS:-8.710925, 115.25405

電話番号
ファックス +62 361 287303

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  261 件のレビュー

トリップアドバイザーの評価  4.0/5  3,110 件のレビュー

2023エクセレンス認証

好立地

お客さまの声 3.0/5

Hiromaru・y ファミリー - 確認済みレビュー すべて

ホテルとビーチが隣接しており行き来がし易い。ビーチが奇麗だった。(クタ・ジンバランは漂流物が多い) 浴室の老朽化があり汚れが目立つ。 朝食のブッフェの種類は限りがあるが味付け良い、夕食のアラカルトオーダーは日本人向けメニューもあり美味しかったです。

Dear Mr. Yamada H., Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for taking the time to share your valuable feedback with us. We appreciate your compliments regarding our hotel's location, ambiance, breakfast, and staff. Your recommendation means a lot to us, and we're committed to continuously improving our services. Regarding your concerns about vehicle traffic and bathroom cleanliness, we take these matters seriously and will address them promptly. We apologize for any inconvenience caused and assure you that steps will be taken to ensure smoother vehicle flow and to address any maintenance issues in the bathroom area. Additionally, we'll reinforce our efforts to maintain cleanliness on our premises and the beach. Your feedback helps us enhance the overall guest experience, and we're grateful for the opportunity to serve you better. We look forward to your next visit and aim to exceed your expectations. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you again for choosing our hotel. With kinds regards Dayu Purba Guest Experience Manager ge…

Nice lodge style hotel at beach in Sanur, a treat!

トリップアドバイザーの評価 5.0/5

franss646 Solo travel - トリップアドバイザー認証口コミ

Very nice resort style hotel at the beach in Sanur. Lodge or bungalow style, not flashy but relaxed, very friendly staff and great services all around. Good rooms with balcony or terrace, biggest breakfast I ever saw, and all that at very reasonable prices. Will certainly return

Dear Frans S, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback.We're delighted to hear that you enjoyed your stay at our resort.We take pride in providing a relaxed atmosphere, friendly staff, and excellent services. It's fantastic to know that you found our rooms comfortable, the breakfast satisfying, and our prices reasonable. Frans S, we hope your warm recollections of Mercure Sanur will always be a lasting connection and you will always have a home here in "peace of breze" when in need, where we will continue to exceed your expectations. Nothing would bring us greater joy than to welcome you back when your heart desires. With Kindest Regards, Dayu Purba Guest Experience Manager

Average to above average experience

トリップアドバイザーの評価 3.0/5

Wanderer62771114344 トリップアドバイザー認証口コミ

We stayed for 9 nights Food and restaurant was good, however some improvements could be made ie checking meals were ok or if you wanted another drink. Laundry was late and not done on time. Towels were collected but not replaced 1 day, meaning we had to ask for same new towels. Generally staff were friendly. We found Yogi (front house manager) very good with sorted out issues and was appreciated of feedback we gave.

Dear Wanderer62771114344, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and restaurant experience during your 9-night stay. We apologize for any inconvenience caused by the lapses in service regarding meal checks, drink refills, laundry timing, and towel replacements. Your comments are valuable to us, and we will address these areas to ensure a smoother experience for our guests in the future. We appreciate your kind words regarding our Duty Manager Yogi, in resolving issues promptly, who I know will be inspired knowing you appreciate his care. It is our greatest ambition to completely reverse your recent experience with a future visit and regain the initial confidence you once possessed. I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

horrible

トリップアドバイザーの評価 1.0/5

Alicia B トリップアドバイザー認証口コミ

The impression of the building is old, like faded glory. Its very bad maintained. The furniture is worn out, and alot of stuff in the rooms is broken. Its most dirty and smelly. In the bathrooms the water raises all the time because of clogged drains. And there are alot of small ants in the shower, and washing sink. Often the swimming pool is occupied because its hired to a company from outside to teach swimming classes. So aa a hotel guest most of the time you are not able to swim. Breakfast is oke if you stay for a few days, but longer than a week its boring, because they offer exactly the same food every day. The theme dinners are horrible; they have the worst cook you can imagine. The friendly smiles from the staff are fake. They don’t care at all. The way they send cats and dogs away is horrible. I was shocked witnessing their behaviour. They are animal torturers! Its a long distance from the reception to the beach. If you have difficulties walking you better not take this hotel. Also…the reception is only reachable by high stairs or a steep slope. The only pretty thing is the garden: its well maintained by the gardeners. But as you don’t sleep or rest in the garden not adding much to your stay. So all of this means the price of the rooms is way too expensive, its no value for your money. In short this hotel is a nightmare, ripe for demolution, and should be build up again.

Dear Alicia B, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that the condition of our facilities did not meet your expectations. Your concerns regarding the maintenance, cleanliness, and functionality of our rooms and amenities have been duly noted. We are actively working to address these issues and improve our standards to ensure a more pleasant experience for our guests. Our team is renowned for its hospitality and attentive service, and we often receive appreciation for it. However, your comments have highlighted areas where we need to enhance and refine our services. We sincerely appreciate the feedback you have provided. Regarding animals, please rest assured, any animals found on the property are handled with care and sent to appropriate shelters for adoption or to be cared for. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We value your feedback and hope to have the opportunity to welcoming you back for more enjoyable experiences and Im personally more than happy to asssit for your special arrangement. With Kindest Regards, Dayu Purba Guest Experience Manager

Mercure weekend getaway

トリップアドバイザーの評価 5.0/5

DaveOppedisano トリップアドバイザー認証口コミ

Great resort. We stayed in a standard rooom and the quality was what I expect from a Mercure hotel. There are choices for breakfast buffet and accomodate for dairy free milk options. Air con in room was AMAZING!! The walking track on resort takes you all the way into town if you can deal with the heat

Dear David Oppedisano, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your kind feedback and leave us with excellent ratting. We're thrilled to hear that you enjoyed your stay at our resort and that our standard room met your expectations. We strive to provide our guests with a comfortable and enjoyable experience, so it's wonderful to know that our amenities, including the air conditioning in the room, contributed to your satisfaction. We're also delighted that you appreciated our breakfast buffet options, including our accommodation of dairy-free milk choices. We understand the importance of catering to dietary needs and preferences, and we're glad we could meet your requirements. It's fantastic to hear that you took advantage of our walking track, which offers both convenience and a chance to explore the area. We hope you had a great time exploring the route into town, even in the heat. Once again, thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。