メルキュールリゾートサヌール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 456 件のレビュー

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Jalan Mertasari, バリ, インドネシア, 80228 SANUR, インドネシア

説明

ホテルのその他の情報

  • 189 unique guest rooms inside authentic Balinese cottages

  • サヌールの中心部に位置し、ビーチフロントに直接アクセス可能

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • 5ヘクタールの緑豊かなトロピカルガーデン

  • 2つの屋外プール

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ホテル所在地

メルキュールリゾートサヌール

Jalan Mertasari, バリ, インドネシア
80228 SANUR
インドネシア

GPS:-8.710925, 115.25405

電話番号
ファックス +62 361 287303

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  456 件のレビュー

快適な滞在

お客さまの声 4.0/5

Nodachan ご友人 - 確認済みレビュー すべて

食事がおいしかった。エアコンが十分機能するため、室内は快適だった。 バスタオルは使用後、フロアに置いておけば交換してくれる。 歯ブラシ、ドライヤーなど一通りのアメニティはあったが、ハンドタオルは無かった。 シャワー室の床はあまり掃除してない様子。

Dear nodachan, Thank you for sharing your feedback! We're so glad you enjoyed the comfort of your room and the delicious food. It's great to hear that the air conditioning worked well for you. We appreciate your comments about the amenities and housekeeping. We're sorry to hear that the shower room floor wasn't cleaned to your expectations, and we will certainly address this with our team to ensure it receives more attention. Your feedback is valuable, and we look forward to welcoming you back for an even better stay next time! Best regards, Samuel Theodorus Guest Experience Manager

お客さまの声 3.5/5

匿名 ビジネス - 確認済みレビュー すべて

スタッフの方もとても対応がよく、お部屋の掃除も行き届いていて快適にすごさせてもらいました。

Dear Kaneko S. We very much appreciate your comments regarding your stay at Mercure Resort Sanur! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Anna Guest Experience

ビーチサイドの素晴らしいホテル‼️

お客さまの声 5.0/5

Masakatsu K. カップル - 確認済みレビュー すべて

素敵なガーデン　清潔なお部屋　美味しい朝食 全て大満足です。そして、何よりも大変フレンドリーなスタッフの方々が最高でした。又、機会がありましたらぜひ再訪したいです。今回は本当にありがとうございました。

Dear Masakatsu K., We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samuel Theodorus Guest Experience Manager

お部屋について

お客さまの声 1.0/5

匿名 ファミリー - 確認済みレビュー すべて

シャワーのお湯がお湯でなく冷たい。シャワーの排水が悪い。

Dear Mrs. Tagami H., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced, especially concerning the shower facilities, WiFi speed, and breakfast quality. Regarding the shower, we regret that the water temperature and drainage did not meet your expectations. Please know that we have taken immediate action to inspect and improve these facilities to prevent future occurrences. We also apologize for the WiFi connection and the quality of the breakfast not meeting your standards. Your comments have been shared with our maintenance and culinary teams, and we are actively working to enhance these areas. We are committed to providing a comfortable and enjoyable experience for all our guests, and we truly appreciate your feedback as it helps us improve our services. Should you give us the opportunity to welcome you back in the future, we will do our utmost to ensure a much better experience. With Kindest Regards, Dayu Purba Guest Experience Manager

快適な滞在

お客さまの声 4.5/5

Omochi ご友人 - 確認済みレビュー すべて

スタッフの皆さんがいつも笑顔で対応して頂きとても快適に滞在できました。また、バリに来たら宿泊したいと思います。

Dear Mr. A., Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay and found our staff to be friendly and welcoming. It’s wonderful to know that you would consider staying with us again when you return to Bali. We appreciate your constructive suggestions on how we can improve to make your experience even better: We will look into the feasibility of adding doors to the shower rooms to enhance privacy. We will ensure that face towels are readily available in the rooms. Regarding the weak Wi-Fi in your room, we apologize for the inconvenience. We are currently working on upgrading our Wi-Fi infrastructure to provide a more reliable and faster connection for our guests. We are glad you enjoyed the breakfast, though we understand that being asked for your room number repeatedly may have been inconvenient. We will review our process to make it more seamless for our guests. Thank you for mentioning the bellboy/porter, as a special contributor to your satisfaction. We will ensure that your appreciation is passed on to him. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our guests' experiences. We hope to have the pleasure of welcoming you back to provide you with an even more enjoyable stay. With Kindest Regards, Dayu Purba Guest Experience Manager

その他のウェブユーザーの評価

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