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お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 471 件のレビュー

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Jalan Mertasari, バリ, インドネシア, 80228 SANUR, インドネシア

説明

ホテルのその他の情報

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

当ホテルの客室

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ホテル所在地

メルキュールリゾートサヌール

Jalan Mertasari, バリ, インドネシア
80228 SANUR
インドネシア

GPS:-8.710925, 115.25405

電話番号
ファックス +62 361 287303

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  471 件のレビュー

トリップアドバイザーの評価  4.0/5  3,193 件のレビュー

2024エクセレンス認証

A quiet haven

トリップアドバイザーの評価 5.0/5

lost_nomads Solo travel - トリップアドバイザー認証口コミ

Such a blissful 6 night stay in a quiet, traditional style Bali low set resort on the beach surrounded by beautiful gardens with an adult clientele. I loved being situated at the southern end of the beach, the 4km beachfront walk is fabulous and I did this each morning seeking out a new local cafe to have a great barista made coffee and breakfast. Then walking back along the shaded streets with very few cars. My preference from the two pools on the property was the one away from the beach front. Whilst the sea breeze was lovely there, the bar music was rather loud and there are fewer loungers on offer. The other one is well shaded wth sunny areas too if that’s your thing. There was a bar here also ( no music) which I ordered drinks and lunch from. Despite reviews stating the food at the hotel was poor, I ate some lunches and dinners at the restaurant from the a la carte menu with no issues. As an Accor member I received an upgrade to the Executive room which was basic but spacious and a fruit plate in the room. I didn’t have hot water but it didn’t bother me as the weather was so hot and humid anyway. The aircon worked very well. Wifi was great, free bottles of water replenished daily. The hotel does need to replace the towels as they were scratchy and stained, but not a deal breaker. Services such as airport pickup, money changer and spa were all utilised with success and reasonable in cost. This might become a yearly ritual, after a hectic year I feel refreshed to tackle the weeks leading up to Christmas. As a solo female traveller I felt comfortable and safe and left alone to enjoy the peace. If you stay at this property with your expectations in tact (it’s not luxurious five star) then you will have a wonderful stay. Walking past the large luxurious five star hotels on the beach did not entice me- they were full of people at the pool and loud. I’ve recommended to others and look forward to returning.

Dear Lost_Nomads, Thank you so much for taking the time to share your wonderful experience at our resort. We are delighted to hear that you had a blissful stay and enjoyed the peaceful surroundings of our property, especially the beautiful gardens and serene beach. It’s great to know that you appreciated the 4km beachfront walk and the local cafes for breakfast – sounds like the perfect start to your day! We're glad you found our pools relaxing, and we understand your preference for the quieter one away from the beach. It’s also lovely to hear that our restaurant provided you with satisfying meals, despite some mixed reviews. As an Accor member, we’re happy you were able to enjoy the upgraded Executive room and the amenities provided. We also appreciate your comments about the spa, airport pickup, and other services you utilized – it's fantastic to know they met your expectations. Thank you for recommending our resort to others, and we’re honored that you’re considering returning in the future. We look forward to welcoming you back for another peaceful and rejuvenating stay! Warm regards, Anna Guest Experience

Below average

トリップアドバイザーの評価 3.0/5

Evexxxxx Couples - トリップアドバイザー認証口コミ

This hotel is fine, it’s not the cleanest. Very dated and old rooms. The food is below average! The breakfast was awful, no options at all! The pool isn’t very clean and neither are the beds. The staff are friendly and nice. It’s fine for a couple of night stay but wouldn’t spend my whole holiday here.

Dear Evexxxxx, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and nice. However, we are sorry that your experience with the cleanliness of the hotel, food options, and overall room condition did not meet your expectations. We value all guest input and will certainly review your comments about the pool and breakfast offerings to improve in those areas. We are continuously working on enhancing the guest experience, and your comments will help us make necessary improvements. We appreciate your honesty and hope to welcome you again in the future, with the improvements you mentioned in mind. Best regards, Samuel Theodorus Guest Experience Manager

Heaven in Sanur

トリップアドバイザーの評価 5.0/5

Wanderer60065591156 トリップアドバイザー認証口コミ

The road to the hotel is easy to find, breakfast at the restaurant is delicious and the place is very fresh because it is on the beach, all the staff are friendly, even the room service is very good and thorough.In cleaning the room so that its cleanliness is not disturbed. The most recommended place for a vacation 😍😍 Thank you Kartana for being our room cleaner.

Dear Wanderer60065591156 Thank you very much for your wonderfull review of our hotel! We are thrilled to hear that you have enjoyed and had a fantastic experience with us!It's fantastic to know that you enjoyed the convenient location, delicious breakfast, and the freshness of the beachside atmosphere. We're especially happy to hear that Kartana made a positive impression with their excellent room cleaning service — we'll be sure to pass along your kind words to them! We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Anna Guest Experience

Laid back resort next to the beach

トリップアドバイザーの評価 5.0/5

HertsOldie Couples - トリップアドバイザー認証口コミ

Return visit to this lovely relaxing hotel right on the beach. It's got two good pools and lots of long chairs on the beach.. The rooms in seperate small units dotted around the well maintained wooded grounds. Only snag no lifts but our ground floor room was spacious and comfortable. We didn't use the restaurant but the bar near the beach is good. There are lots of places to eat and drink nearby. Staff are friendly and helpful and there is a good level of security.

Dear HetsOldie Thank you for taking the time to share your experience! We're so glad to hear you enjoyed your return visit to our laid-back resort by the beach. It’s wonderful that you were able to relax by the pools and enjoy the beachfront amenities. We also appreciate your feedback about the room layout and grounds. While we understand the absence of lifts might be an inconvenience for some, we're happy to hear your ground floor room was spacious and comfortable. We hope you had a chance to explore the local dining options, and we're glad to hear that you enjoyed the beach bar! It’s great to know that our staff made a positive impression and that you felt secure during your stay. Thank you again for your kind words. We look forward to welcoming you back for another relaxing stay! Anna Guest Experience

Excellent

トリップアドバイザーの評価 5.0/5

Anna-Lotta S トリップアドバイザー認証口コミ

The stay was excellent,friendly staff. Clean rooms. Great spot right on The beach. MR Kori helpt us great with our questions that we had. Both the check in/check out was great. We felt right at home. We can absolutley recomend this hotel to anyone that is staying in Sanur.

Dear annalottas5, Thank you so much for your kind words! We’re thrilled to hear that you had an excellent stay and felt right at home. It's wonderful to know that our friendly staff, especially Kori, made a positive impact on your experience. We truly appreciate your recommendation and are so happy that you enjoyed our beachfront location and clean rooms. We look forward to welcoming you back to Sanur and providing you with another fantastic stay. Thanks again for choosing us! Warm regards, Samuel Theodorus Guest Experience Manager

との提携 TripAdvisor

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周辺の他の施設

Sanurのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。