日惹市凤凰翰悦阁酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 94 评论

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Jl Jenderal Sudirman 9, 55233 日惹, 印度尼西亚

描述

酒店其他优惠

  • 坐享市中心的一流位置，靠近 Tugu 和马里奥波罗，这是一条标志性的购物街。

  • 客房带阳台，可俯瞰美丽的泳池。

  • 可免费参加文化活动，如 Jamu 课程、瑜伽和酒店旅行。

  • 提供不限时免费无线网络连接。

  • 提供迎宾饮料和当地传统小吃，让您享受独一无二的登记入住体验。

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酒店位置

日惹市凤凰翰悦阁酒店

Jl Jenderal Sudirman 9
55233 日惹
印度尼西亚

GPS:-7.782697, 110.368393

电话
传真 +62 274 566856

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  94 评论

TripAdvisor 评级  4.5/5  4,565 评论

卓越奖 2025

I was dreaming to stay in that hotel. I was very disappointed.

Tripadvisor 评级 1.0/5

pierrer864 经 TripAdvisor 认证的评论

I was looking for long to visit Yogyakarta, I am a big travel and did in Indonesia more than 50 trips, more or less long. I am Accor + member and a big fan of M gallery hotels and Handwritten collection ones. I feel they have all a special character. La Coupole in Sapa and Hotels des Arts in Saigon, both in Vietnam are really jewels in hotel business. I was finding Phoenix Hotel in Yogyakarta on Accor website. I was making reservation for two nights, first in a premium room and a cancelled for a suite, even if the price was higher because I was very exited to stay there. The old hotel is very nice, charming style, and the suite was well maintained, I think recently renovated. The staff was perfect, Indonesian kindness and way of service. The food in the restaurant was extremely nice, we ate there most of the time, and a big effort is done for breakfast which usually is not an Indonesian specialty. But, the swimming pool was a lot smaller than expected, and probably because of the situation in the middle of the buildings, very noisy. I love swimming and I was there once for 30 minutes only. The suite is space and comfortable, but the bathroom is not at the level expected in this type of hotel, maybe the « Mandi » traditional. I was planning to stay longer, but we were very happy to escape after two nights for paradise in Plataran Borobodur. An incident was also happening during our stay and leave me a bitter taste. I am used to take coffee from machine every morning. I am equipped in France and in Beijing where I work. In each hotel, I get one also from different brands. In that suite, it was an old machine that, even French from Malongo brand, I never seen, probably made before I was born. The new ones on the Malongo website look very different now. No manual for using it. I succeeded to make a first one, but on second attempt a plastic knob broke in my hand. I informed the reception immediately. They told me that it’s the third time this was happening and unfortunately, I have to pay for the machine. More than 150 € for a machine that was over aged and my money will help to buy a new machine. I found that attitude very bad, not at the level of 4 stars hotel from Accor group. I am responsible of what I can break, but any insurance will pay for the price of used machine. My overall thinking is very negative about the management of that hotel, and I don’t recommend to stay there based on my traveler experience.

Dear Mr. pierrer864, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your loyalty to our brand and your passion to visit our heritage hotel. We are pleased to hear that you appreciated the charm of our hotel, the comfort of your suite, the warm and genuine services provided by our team and the restaurant services including the breakfast. Your kind words really mean a lot to us. However, we are genuinely sorry to learn that some aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the disappointment you experienced regarding the swimming pool, bathroom design, and the coffee machine incident. We fully understand your displeasure about those happenings, and we regret that this situation left a negative impression to you. Your comments have been shared with the team for immediate review. We are already taking steps to evaluate the condition of the in-room coffee machines and to ensure that clear instructions are provided for guest use. We are also reviewing our handling of damage incidents to ensure fairness and openness for all our valued guests. We hope we still have another opportunity to restore your trust to our hotel on a future visit to Yogyakarta, to fix our flaws and to provide a stay that truly reflects the high standards of comfort and service that define our brand. Once again, thank you and we really appreciate for your constructive feedback. Sincerely Yours, Rulvastina Randy General Manager

Exceptional stay at The Phoenix Hotel

Tripadvisor 评级 5.0/5

Jeroen v 经 TripAdvisor 认证的评论

We had an absolutely fantastic stay at The Phoenix Hotel in Yogyakarta! The hotel’s historic charm, elegant colonial architecture, and serene atmosphere made it a perfect base for exploring the city. Every detail from the beautifully maintained rooms to the peaceful pool area reflected the hotel’s commitment to quality and comfort. A special mention must go to Dina at the Paprika Restaurant, who truly made our stay unforgettable. Her warm smile, genuine kindness, and impeccable service turned every meal into a wonderful experience. Dina went above and beyond to make us feel welcome, offering great recommendations and ensuring everything was perfect. She embodies the spirit of Indonesian hospitality at its best. We left The Phoenix Hotel feeling completely relaxed and grateful for such an exceptional experience. Highly recommended for anyone visiting Yogyakarta and don’t miss breakfast or dinner at Paprika Restaurant!

Dear Mr. Jeroen V, Thank you so much for your heartfelt and generous review of us. We’re truly pleased to hear that you had a fantastic stay with us. It’s also lovely to know that the charm and tranquil atmosphere of our hotel make your visit so memorable. Your kind words about us truly mean a lot to our entire team, as we strive to create a delight space that beautifully capture the top quality and comfort. We’re especially grateful for your special mention of Dina, our professional waitress. It’s wonderful to know her genuine and exceptional service left such a lasting impression. We'll be sure to share your compliments with her. We believe that she’ll be happy to hear that she helped make your experience so memorable. Thank you once again for your recommendation. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable moment in the future. Warm regards, Rulvastina Randy General Manager

Looks Traditional, But Not Worth It Due to Hygiene Issues

Tripadvisor 评级 2.0/5

Journey319241 经 TripAdvisor 认证的评论

Booked two nights, paid in full, hoping for a relaxing stay with family. The hotel looks traditional online, but the hygiene was disappointing. The room had a strong smell, and the overall feel was uncomfortable. After an hour, I felt nauseous and on the verge of a hives outbreak,so we left immediately. I discussed with the hotel, offered to pay for one night, and asked for a refund for the second. They refused. I’m not writing this to complain, but to offer a true experience. If you have allergies or sensitive health, be cautious.

Dear Ms. Helen, Thank you for sharing your feedback. We’re truly sorry to hear that your stay experience did not meet your expectations and we sincerely apologize for the inconvenient happened to you while visiting our hotel. The cleanliness and guest comfort are definitely priorities for us, and we take your comments very seriously. We have already reviewed the matter with our team to ensure this situation will not occur again in the future. We regret that we could not meet your needs and that we felt short in your case, however, we appreciate that you bring this to our attention. Your input helps us to improve. Once again we are sorry for the happening. We hope to still have another opportunity to fix our flaws and to serve a much better experience with us. Thank you once again for your valuable feedback and we wish you all the best in your future travels. Sincerely Yours, Rulvastina Randy General Manager

Beautiful hotel, quality meals

Tripadvisor 评级 5.0/5

Terry K 经 TripAdvisor 认证的评论

Set in a historic and cultural building this hotel oozes with heritage and style. Our room was pleasantly decorated albeit a little small, we had a small balcony which was most welcome. We had all the amenities you would expect plus slippers, a Bible and a Quran. Breakfast, a varied selection for all tastes was in a delightful open courtyard with a fountain and a musician playing traditional music. It also has a restaurant in the evening where we had excellent dinner, nicely presented and cooked to perfection.

Dear Mr & Mrs. Terry K, Thank you so much for your wonderful review. We're truly delighted to hear that you enjoyed the unique charm and heritage style of our hotel, as well as the thoughtful touches in your room and the warm ambiance of our courtyard. While we understand your room may have felt a little compact, we're glad that the décor and the addition of a balcony made your stay more enjoyable. It’s a pleasure to know that you appreciated the variety at our breakfast, along with the traditional music and the peaceful setting by the fountain. We're also happy that your dinner experience at our restaurant definitely met your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable experience with us, at The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

Had an amazing stay at The Phoenix Hotel Yogyakarta!

Tripadvisor 评级 5.0/5

xpasqa 经 TripAdvisor 认证的评论

We received incredible service from the moment we arrived. The hotel arranged a private tour for us to visit the historic sites, which was such a thoughtful touch. What made it even more special was learning that this hotel itself is a piece of Indonesian history - actually staying here felt like being part of the country's independence story. Huge thanks to Mr. Eko for his warm welcome and hospitality to our family. Also want to give a shoutout to Arin, Githa, and Ardan for their outstanding service throughout our stay. The whole team really went above and beyond to make our visit memorable. Highly recommend this place if you want to experience Yogyakarta's history while enjoying excellent service!

Dear Mr/Ms. XPasqa, Thank you so much for your wonderful feedback. We’re truly delighted to hear that you have such a memorable experience at The Phoenix Hotel Yogyakarta and that you appreciated both the historical charm of our hotel and the personalized service provided by our team. It’s also encouraging our team that our staff made a lasting impression to you and your family. Mr. Eko, Arin, Githa, and Ardan are very pleased that their effort to make your stay the most comfortable one was recognized. We will be sure to pass along your kind words to them. We’re also glad you enjoyed the private tour and that you felt a connection to the rich history of Indonesia through your stay. It’s our honor to be part of a place that holds such significance, and even more so to share it with guests like you. Thank you again for your heartfelt recommendation. We hope to welcome you and your family back again soon for another unforgettable visit to The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

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其他网络用户评价我们的酒店

  • 405 评论 9.2/10 位置
  • 685 评论 7.3/10 房间
  • 1,069 评论 9.3/10 服务
  • 11 评论 9.7/10 上网
  • 481 评论 8/10 氛围
  • 458 评论 8.9/10 早餐
  • 393 评论 8.3/10 设施
  • 294 评论 8/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。