Mercure Lourdes Impérial Hotel bintang 4

Great location as it is quite near the Sanctuary. All the staff were helpful and courteous. Many different choices for breakfast. Comfortable sleep. Bathrooms and balcony furniture are in need of a renovation.

Stayed here on B&B basis end of March. Our 8th annual trip to this beautiful place and can honestly say we have found this hotel to be the best. Swift check in by Andreiv at Reception. (Apologies if I’ve spelt the name wrong) 😊 Fantastic spread at breakfast, hot and cold food, coffee, tea, juices and a wide selection of other foods. Room with balcony overlooking the river. Beds super comfortable, hair dryer & toiletries supplied. Welcome gift - nice touch and the item that most travelers ask for, the much wanted kettle along with coffee, tea, milk & sugar supplied. Rooms cleaned very well. Staff all round friendly and courteous. A super stay, highly recommended. Many thanks.

Stayed at the hotel mercure lourdes imperial in the last week of February which is typically off peak. Hotel was nice and clean and very walkable. Rooms were of good size and clean. Only complaint with the facilities was it was quite dark in the hallways after stepping off the elevators since it was motion activated. Quite a few times, a few seconds have elapsed before the lights would turn on which made for a really dark moment before stepping towards your room. Location is really good as it is only a 5 min walk to the Lourdes Campus and quite close to all the restaurants and shops. But since it was off peak, a lot of them were closed and was quite a hike to find open establishments for dinner and the like. All in all, a good value for your stay in Lourdes.

5 of us booked in two rooms from Oct 11 -16. Had a death in this group and the assistance from Matthieu, Sebastian and Sylvia was immense. Without Matthieu, we would have been lost and our departure delayed. He took care of cancelling all out other hotel and car rental booking. Got us in touch with the US embassy and local funeral home. We got home safe and on time thanks to him. God bless Matthieu, Sebastian and Sylvia. Will definitely stay here again.

I’ll start off by saying that we visited this hotel off season. Many things, including restaurants are closed during the off season leaving your food choices very limited. The front desk staff were nice as was the bar staff...who are the front desk staff. We arrived late by train due to flooding in the area and they made sandwiches for our group which was a nice touch and much appreciated. The room was nice although the mattress was not very firm. . We ate breakfast in the hotel. It was ok. It was one of the smaller breakfast buffets I have been to. They were not quick in refilling missing items and finding a clean silverware or a cup could be a problem. We ate dinner there (we were with a tour group) and it was ok. I could have ham and French fries at home. My biggest complaint was the dining room staff. They never smiled, looked miserable and you could ask for something a million times and you would get it. They would reach over one person to grab someone else’s plate and would never say excuse me. I found them to be quite rude.